It was not the locations fault. We had rented a 15 foot uhaul for the week before to be picked up on a Sunday. We were traveling in from a different state to pick it up and hotel reservations in the town. On Friday afternoon we got a call that they only had a 20 foot available, they offered it for the same price, unfortunately it was to large to get around the tight turns up our road and drive way so had to decline. Fortunately we had not left home yet and were able to reorganize our schedule and the hotel was nice enough to cancel our reservations without a charge (3nights). We rebooked for the next weekend. I called ahead on Friday for the Sunday pick up. Again we had hotel reservations and I had to get coverage again to take care of my aging mother. They said they did not have a 15 foot available from the 10th ave site but could get one from frontage road but they would be closed. I asked if the equipment I had requested along with the packing supplies I had already been charged for would be there and they said yes so we agreed. They send me pick up information along with a video on how to access the keys to the truck. We arrived in Great Falls earlier than expected on Saturday so I call uhaul to see if we could pick it up early and they said that would be okay... the location was closed but I had already reviewed the pick up video on line. There was only a 20 foot in the parking lot and there wasn't a lock box as describe on the video to access the key. We contacted uhaul... I believe in Billings and she tried to walk us thru how to access the box but there wasn't a box, only 3 locks attached to the pole, no key. After over about an hour of communication they located the manager of the facility and she came in to help us. She said she had not been notified of the pick up. She did have a 15 foot available and bought it around. I told her we had paid for a hand truck and blankets. There was a hand truck in the 20 foot that she gave us but we discovered after we left it was the small one, not the larger on we had requested and been charged for. She found some blankets for us but my packing supplies had not been delivered and had been refunded. I had to go to the 10th ave site and purchase them there again. They did not have the hand truck we wanted in stock and we had bought our own which was actually bigger. We were not refunded for that. The truck was dirty in the cab, my husband actually had to wash the inside of the windshield to see clearly. Not sure where the breakdown in communication occurred but feel we were very fortunate that the dispatcher and the manager were able to help us out. Overall it took about 90 minutes to pick up the truck. Not a good experience!
Virginia L
Customer Reviews for Westgate Repair Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Lower your prices or have a coupon for us poor people.
Clyde MOffices not open today, snow drifts where the rental had to go. Hard to get to the window where the scan code was, due to all the snow.
DOUGLAS JVery friendly and helpful. This will be my primary place to go when I need to rent in Great Falls.
DENNIS SWorked perfectly it was dirty, gravel on fenders.
MICHAEL GFast and friendly service! Thanks!!
Karen SEmployee was not very friendly, said was not told about my reservation there. Then on top of that, my contract guarantee price was initially increased from 247 to 385 dollars. If I wouldn’t have brought my printed guarantee, I would have been screwed. VERY CONCERNING as I watched the price change in my phone while there. Also spent close to an hour there waiting for the discrepancy to be resolved. HORRIBLE EXPERIENCE THERE
Bob WI think u haul should go out with the customer and go over the truck , simple things like lights ,wipers ,r,adio ,seat adjustment. ....I actually never got the radio to work., and the rearview mirrors are not motorized ,which i didnt realize, finally the next day i realized they just are hard to adjust manually..also I had to drive way out of my location to pick up the truck,The interior of the truck was passable, but could have been cleaner. The interior cab was clean as well as the exterior.
Jeanne RWhen we first picked up the trailer, the lights did not work. The agent beat on the lights and they started working so they sent us on our way. We hadn't gone a mile when we realized they weren't working again. We took it back and upon further inspection we realized there was oil leaking from a wheel hub and the lights weren't working at all! The tires were in terrible condition. One of them was nearly bald on one side. They gave us a different trailer which was in better shape. We didn't realize until after we had left the pick up location that it had no license plate. By this time the location was closed. We had to leave on our trip with no license for the trailer. We contacted Uhaul customer service and after several calls and lots of time on the phone they finally emailed us a temporary plate. We were unable to open the file however because it was encrypted in an Access anywhere file. We ended up writing the license number on a piece of paper and taping it to the trailer for the duration of the trip. Fortunately we did not encounter any issues by doing this. The trailer worked fine.
steve sStaff was very helpful
Susan CVery nice people, made sure the truck I rented was completely checked out and ready to go.
John FIndividuals at this location are amazing in great falls. Highly recommend here.
Jacob RUhaul rented out my equipment I had paid for a month earlier and I was forced to travel with a smaller truck and leave belongings behind. I won’t ever use uhaul again but the pick up location was fantastic and did everything they could to help me.
Stephen BArrived at the drop off site shortly after closing but they were willing to stay open to help me out, when I had given them a heads up that I was on my way. They were very helpful.
Mark MVehicle was a transfer and had not been cleaned prior to the transfer. The center console had dried coffee on it and trash beneath the seat. I do not hold Westgate Repair responsible due to the transfer.
Noel M