Customer Reviews for Westgate Security Stg
(U-Haul Neighborhood Dealer)

1019 reviews

3867 N Hwy 7   Hot Springs Village, AR 71909

(501) 625-3493

Location Hours

  • Mon-Fri: 9 am - 4:30 pm
  • Sat: 8:30 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(501) 625-3493

3867 N Hwy 7
Hot Springs Village, AR 71909

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4:30 pm
  • Sat: 8:30 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

eric B. 
Rating:
5.0

Having driven truck/car transporter solo across several states, staff at this location were so helpful to assist me getting back to my car after return drop off….customer service at its best! Thank You!!

KELLY H. 
Rating:
3.0

Customer did not leave a comment.

STEVEN B. 
Rating:
5.0

Pickup in Yukon, Ok and drop off in Hot Springs Village were both outstanding!

TIMOTHY G. 
Rating:
4.0

Customer did not leave a comment.

GARY K. 
Rating:
4.0

Customer did not leave a comment.

Gerald S. 
Rating:
5.0

Doesn't work well when needing a change not sure how to do what was requested

JASPER A. 
Rating:
4.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Customer did not leave a comment.

Lesla F. 
Rating:
2.0

Customer did not leave a comment.

Robert D. 
Rating:
1.0

Daniel was representative. I asked for copy of contract and receipt when turning in equipment. Said he would email it. Next morning I had not received and called him. He said I would receive it that day. Did not receive it yet. Poor service and not customer friendly.

Danny S. 
Rating:
4.0

Customer did not leave a comment.

ZACHARY ALAN A. 
Rating:
4.0

Customer did not leave a comment.

Art G. 
Rating:
5.0

The only problem that I had was checking the Uhaul in. Had to do it online because it was after business hours. Being technically challenged, I had to leave, and bring my daughter back to help me, very inconvenient.

BRENDA B. 
Rating:
1.0

No personnel were on site. I called the number and was told to drop the trailer anywhere near the other trailers. I returned the trailer early but then was notified that I had not returned the trailer letting me know they had checked that equipment in. I did not appreciate getting called saying I had not returned the trailer when I had in fact returned it early.

Jacob N. 
Rating:
5.0

Customer did not leave a comment.

Vicki H. 
Rating:
1.0

Customer did not leave a comment.

EARLWILLIAM L. 
Rating:
4.0

Customer did not leave a comment.

Thomas R. 
Rating:
5.0

I want you to know this facility is excellent and the personnel very helpful - highlytecommed

Michael U. 
Rating:
5.0

Customer did not leave a comment.

Joshua G. 
Rating:
2.0

I reserved a truck online and when I got there the next day they didn't have the truck I needed.

MADISON D. 
Rating:
3.0

Customer did not leave a comment.

Bruce S. 
Rating:
4.0

Customer did not leave a comment.

Robert T. 
Rating:
3.0

I would change the signage on the door of building. I confirmed a time with them earlier in the day and when I arrived there the sign on the door said in big print CLOSED. If you read the details it said if you wanted to talk to anyone call XXX telephone number which ended up being a person inside the building. But you can imagine my initial reaction when I saw a closed sign and I needed to pick up a trailer. Second thing is really U haul corporate thing, the text that resulted in the take a picture of your divers license thing was slick (though unexpected and unannounced) , the next text about describing the condition of the trailer was also unexpected (no expectation set via email nor by the person providing me my copy of contract). So I didn't see the text initially and when I tried to go to the link it indicted it had expired. Someone or some piece of communication should have set my expectation about both the divers license and the describe the condition of the rental item texts.

DAVID J. 
Rating:
3.0

Customer did not leave a comment.

Teressa N. 
Rating:
3.0

Customer did not leave a comment.

Bruce S. 
Rating:
5.0

Customer did not leave a comment.

RUSSELL T. 
Rating:
5.0

Customer did not leave a comment.

GILMAR G. 
Rating:
5.0

Good representative, truck, and overall experience with UHAUL. Will use again from this location.

Daniel D. 
Rating:
5.0

the attendant was super, but they are lacking the right equipment, mainly jack stands. had to manually pick up the 6x12 to get it off the jeep.

Kelly B. 
Rating:
5.0

Customer did not leave a comment.

Dan H. 
Rating:
2.0

I rented a 5x8 trailer from this location. No one helped connect the trailer to my vehicle and I discovered the trailer was not clean on the inside. The day after I picked it up I noticed the license had expired in May 2017. I returned this trailer for another one but should not have had to do this.

STEVEN G. 
Rating:
5.0

Customer did not leave a comment.

Justin S. 
Rating:
1.0

Scheduled pickup for 8:30 online. Employee didn't arrive until 8:45 and didn't help me for another 5to 10 minutes. Then handed me paperwork and pointed to trailer. Order had me down for the wrong trailer and they didn't have what I wanted. Based on what I saw online I thought I had trailer for 48 hrs but contract showed 24 hours. If employee would have let me know when return was required I would have rearranged my schedule. After I asked for help hooking trailer up he did help do that.

Steven S. 
Rating:
3.0

Need more parking. Barely had room to park van after returning. Also, way too hi tech, and the check in fee of $20 if not done by i phone is techno-discrimination! Also felt like a leprosy victim the way I was treated at your front door.

Tony O. 
Rating:
5.0

Customer did not leave a comment.

LARRY B. 
Rating:
5.0

Customer did not leave a comment.

Jennifer P. 
Rating:
1.0

The trailer was very old and should be retired. The location was out of pads, not their fault however the app allowed me to order them and it was very difficult to remove them from the order. Last, this location kept their office locked due to COVID, which I understand however, it was very difficult for business transactions when other locations practice distancing but don't take it to that level.

William H. 
Rating:
5.0

Customer did not leave a comment.

greg B. 
Rating:
3.0

good job

Bill V. 
Rating:
4.0

I was supposed to receive an appliance dolly. There was no appliance dolly. Please ensure that I am not charged for or held accountable for an appliance dolly.

Devin S. 
Rating:
5.0

Customer did not leave a comment.

Lezley R. 
Rating:
4.0

Customer did not leave a comment.

Charles R. 
Rating:
4.0

I had to drive in the rain and the truck somehow let water in the back on drivers side. Packing blankets got wet and had to be dried out before returning

JOHN L. 
Rating:
4.0

Customer did not leave a comment.

TRUMAN R. 
Rating:
1.0

I did not request this business in the first place. I requested Village Hardware. The staff here was rude. The mileage on the contract didnt match the mileage on the truck. The truck itself drive terrible. It had a hard time going up any incline. Very unhappy that the location was changed without my prior approval.

Tammy V. 
Rating:
5.0

We have used this location many times and are always pleased.

Larry J. 
Rating:
3.0

system was down, could not complete the rental check out, could not print contract, finally called another location to complete agreement over the phone

Clarence R. T. 
Rating:
5.0

Very helpful!

Gary P. 
Rating:
2.0

Closed, due to Covid. No one answered the number on the door. So I just dropped off the rentals and paperwork, and left.

DANIEL D. 
Rating:
3.0

I paid $15 for a dolly with two flat tires.

Peter D. 
Rating:
5.0

Customer did not leave a comment.

Edward C. 
Rating:
4.0

Customer did not leave a comment.

Linda M. 
Rating:
5.0

Customer did not leave a comment.

VINCENT W. 
Rating:
4.0

representative wanted me to back the car trailer in a parking slot. This is not my responsibility. Threaten me with a 50 dollar fee. When they saw i had difficulty they did it themselves

Mark D. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
3.0

Make your website a little more user friendly for checking in and put it on the web site that if you want to change drop off sites you have to call in or make it possible to change it on the web. Also why does it take a supervisor to change the drop off location when you call in. You already have people on hold 15 minutes then you put them back on hold to wait again for the supervisor.

Sean F. 
Rating:
5.0

Customer did not leave a comment.

Ford M. 
Rating:
5.0

Customer did not leave a comment.

DOUG M. 
Rating:
5.0

Customer did not leave a comment.

David F. 
Rating:
5.0

Customer did not leave a comment.

Bruce D. 
Rating:
2.0

Customer did not leave a comment.

Len E. 
Rating:
2.0

I know it is a time of covid19 but my previous experience was the girls in office came out to help unhook but this time the young man in office preceded to tell me that he would give me a jack to unhook. I am 67 husband 76. I had to insist that someone would unhook

Pam P. 
Rating:
5.0

Customer did not leave a comment.

Sandra D. 
Rating:
5.0

Customer did not leave a comment.

MARK S. 
Rating:
5.0

Very nice location, well kept, Madison was very professional and processed my trailer drop off promptly, If I ever need another trailer, I will come to see her

Dayton D. 
Rating:
5.0

Customer did not leave a comment.

Lola G. 
Rating:
3.0

Cant say since I dropped off 3 Trucks after hours.

Lynn W. 
Rating:
5.0

Customer did not leave a comment.

James A. 
Rating:
5.0

Customer did not leave a comment.

terry F. 
Rating:
5.0

Customer did not leave a comment.

JEFF C. 
Rating:
5.0

Excellent service

Donald T. 
Rating:
5.0

I'm old fashioned and rely on the phone to communicate. Phone service is a useful improvement.

Russell T. 
Rating:
5.0

Customer did not leave a comment.

Gregory E. 
Rating:
4.0

There was a delay with initial check-in. We arrived when the store opened and they had difficulty logging into the uhaul interface to create the rental order. Other than that it was a smooth and pleasant experience.

MARK D. 
Rating:
5.0

Even better than pick up location

Steve A. 
Rating:
2.0

The office is being run by several teenagers. We rented a storage unit but wasn't told that we had to haul a 15 foot UHaul truckload of household items one piece or box at a time down a hallway 60 feet long to the storage unit. Me and my sister had to do this and we are seniors 60 years old. It took us hours to get our things into the storage unit. We were told there were no other units available although there were units with open doors on them that we could have backed our truck up to. It made the job almost impossible for us to do. Terrible experience!

Linda P. 
Rating:
5.0

Customer did not leave a comment.

Thomas R. 
Rating:
5.0

Customer did not leave a comment.

shelly W. 
Rating:
5.0

Customer did not leave a comment.

stanley C. 
Rating:
5.0

Customer did not leave a comment.

eddie C. 
Rating:
5.0

I would definitely ask for the assistance of Madison in scheduling your rental at this location. Madison went above and beyond to help me when I rented a covered trailer. Kudos to Madison.

Jerry S. 
Rating:
4.0

Customer did not leave a comment.

Stephen M. 
Rating:
5.0

Customer did not leave a comment.

KIMMIE B. 
Rating:
2.0

About UHaul's System: #1 -My pick up location was changed to 15 miles away from my preferred choice, less than 24 hrs before my time to pick up. I couldn't get the equipment moved to where I wanted to pick up, thus I lost an hour of time before even getting to my moving location. #2 - The info on the web said the pick up location opened at 8:00. This was true for their storage rentals but not for the "Uhaul portion." Thus, another hour lost. About the pick up location: It should be closed. The young lady who was there was great, but she was working alone with multiple customers and the phone ringing. After a 30 minute wait as she took care of a previous irate customer, she did everything she could to take care of my order. Since she was by herself I had to go out and hook up a tow trailer to the Uhaul truck myself in order to get on my way. This, by the way, was a pre-paid reservation. Basically all this location did was process the paper work and then hand me the keys. Again, the young lady did a great job with what she could work with, but this was not right in so many ways, one of them being having the customer hook things up himself and whatever liability issues that could create for Uhaul. Also, the windshield was not at all clean. Didn't realize that until I was driving into the sun and it was difficult to see. Other than that, the truck performed well and once I actually got on the road the trip went as scheduled.

David D. 
Rating:
3.0

Kind of tight hook up area. Wonderful people.

Kenneth B. 
Rating:
5.0

Customer did not leave a comment.

Les C. 
Rating:
3.0

The 15' truck that I rented on the 29th of Nov, had some mud and a bunch of leaves in the back cargo space. Other than that everything else was in good condition.

Tanner S. 
Rating:
5.0

Customer did not leave a comment.

Bobby W. 
Rating:
5.0

Customer did not leave a comment.

Marty E. 
Rating:
5.0

Due to improper mileage being noted at rental facility, I was charged with 2249 Xtra miles, which the girls at West gate immediately got on the phone to traffic control and got the issue handled.

Steve A. 
Rating:
5.0

Customer did not leave a comment.

Gary S. 
Rating:
4.0

Customer did not leave a comment.

Rick G. 
Rating:
4.0

Install trailer jacks on the trailers

Becky O. 
Rating:
5.0

Customer did not leave a comment.

Michael U. 
Rating:
4.0

Thanks for your attentive service.

Verne I. 
Rating:
5.0

Customer did not leave a comment.

mike R. 
Rating:
5.0

Customer did not leave a comment.

Manuel B. 
Rating:
5.0

I have used this location on several occasions and would continue to use them for this service.

Ronald N. 
Rating:
4.0

Dropped off trailer after hours.

VALERIE P. 
No reviews have been submitted for this location.

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