Customer Reviews for Westpoint Shell
(U-Haul Neighborhood Dealer)

226 reviews

2056 West St   Annapolis, MD 21401

Hours

  • Mon–Sun
    8 am–5 pm

Services at this Location:

Contact Us

2056 West St
Annapolis, MD 21401

Services at this Location:

Hours

  • Mon–Sun
    8 am–5 pm
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Stephen S. 
Rating:
5.0

Fix a few things o the truck

nelson G. 
Rating:
4.0

Some of the moving blankets we got were a bit damp and smelled moldy. Would recommend throwing them out before/when they get to that point.

Rhonda O. 
Rating:
1.0

The truck had an involuntary acceleration problem and your company is using deceptive business practices. I was charged 2 times the rental rate and insurance for delivering the truck within the same day, but an hour and half later than expected. I was told if I said I was going to have the truck for a full 24 hour period, there would be no late charge under these circumstances. This is smoke and mirrors, and "gotcha" deceptive business terms and I am very upset about it. I will be filing a complaint with my Attorney General's office.

Michael S. 
Rating:
2.0

Run down gas station

Jason D. 
Rating:
5.0

Customer did not leave a comment.

George W. 
Rating:
5.0

Just keep being very friendly

nelson G. 
Rating:
4.0

Customer did not leave a comment.

grady L. 
Rating:
5.0

There were very helpful

elricco J. 
Rating:
1.0

The truck I rented needs to be taken off the fleet. It was very damaged and has a lot of problems with it from cutting off while driving, turn signals staying on, gears not shifting, to the smell.

Susan S. 
Rating:
5.0

Nothing to say

hernandez J. 
Rating:
3.0

reserved truck at 2115 West St arrived for pick up and was sent to another location (2056 West St) for pickup and drop off not at all happy about that switcharoo

Jeffrey K. 
Rating:
2.0

The truck was behind the building hidden in a sketchy back field. Took a while to find it, had to get the attendant to help (no self service), etc.

Michael B. 
Rating:
5.0

The process was a lot easier than I thought. I will definitely refer folks to that location!

katherine E. 
Rating:
5.0

Keep up the good work!

Emily K. 
Rating:
1.0

I booked a truck for 4 hours, needed to extend so I called to ask. Guy I spoke to said, yeah no problem. We'll extend til 7pm. When I returned it at 6pm I was told I was being charged a whole 2nd day. With no explanation except that I should have just rented it for the whole day. If he had told me I'd be charged for a 2nd day, I would have made so and returned the truck. So I expected to pay $30. Paid $62! So pissed. Never using uhaul again!

Lynne B. 
Rating:
5.0

Excellent service!!!

MICHAEL H. 
Rating:
5.0

Guys at the pick up location were very nice and very helpful. Thanks

Cynthia U. 
Rating:
5.0

Easy pick-up and even easier return. Both guys were very friendly and engaging. Truck handles very well

Sidney F. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER A. 
Rating:
5.0

Jake was great! Very friendly and accommodating!

Covington S. 
Rating:
4.0

Customer did not leave a comment.

Jason G. 
Rating:
5.0

Customer service is the best at this location. It's fast and easy to check out and back in at the counter.

Samuel L. 
Rating:
5.0

Customer did not leave a comment.

VICKI O. 
Rating:
4.0

Customer did not leave a comment.

Seth M. 
Rating:
4.0

We had issues with our UHaul. The truck wouldn't start a few times and the key kept getting stuck in the ignition. The staff was great and very helpful with any issues we had.

Darin G. 
Rating:
4.0

Customer did not leave a comment.

NATHALIE K. 
Rating:
5.0

Customer did not leave a comment.

Joe M. 
Rating:
5.0

Customer did not leave a comment.

Lyndon W. 
Rating:
5.0

love this location. the manager is friendly, funny, and makes the process very easy for you

DOE K. 
Rating:
4.0

Customer did not leave a comment.

david B. 
Rating:
4.0

Nothing comes to mind for improvements. I will be using this location again.

Donald W. 
Rating:
1.0

The people that work/run this location are extremely rude. We purposefully made a reservation for a rental at the 2115 West st location but they reserved with this location instead. Goes to show that the people in the call center are confused about which store they work in as well.

EDWIN H. 
Rating:
4.0

Customer did not leave a comment.

Gary N. 
Rating:
4.0

Customer did not leave a comment.

Brett B. 
Rating:
5.0

Customer did not leave a comment.

tippi M. 
Rating:
5.0

Very responsive and helpful staff.

Donald B. 
Rating:
5.0

UHaul overcharged me by $17 which limits the good things I have to say about where I picked up the truck and the workers, both of which were great. But UHaul charged me $7 for a utility dolly that I didn't receive or order and $10 extra for the truck. The Shell station was great to work with and the workers were great.

David B. 
Rating:
5.0

Customer did not leave a comment.

Craig L. 
Rating:
5.0

Customer did not leave a comment.

Gary B. 
Rating:
5.0

Everything was as expected!

Nick L. 
Rating:
5.0

Customer did not leave a comment.

Louis M. 
Rating:
5.0

The attendant at the location was awesome and super helpful.

Keith W. 
Rating:
5.0

Nothing, great service!

Charles F. 
Rating:
2.0

Customer did not leave a comment.

Molly W. 
Rating:
5.0

Excellent staff, very professional and friendly

Louis S. 
Rating:
5.0

Your attendant is very helpful and kind.

Suzanne G. 
Rating:
5.0

Customer did not leave a comment.

Chris L. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
1.0

I was told I could pick up the U Haul at 7am no one was there the gas station was closed waited 15 minutes then got a call they would be there in 30 minutes I had a time frame to move in to a apartment in Baltimore we missed over one hour being able to use the elevator and was not able to move all of our belongings in on Saturday. The Shell station would not even take anything off my bill. Very dissatisfied.

jenifer W. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Staff was extremely nice and helpful at this location

gregory C. 
Rating:
5.0

Customer did not leave a comment.

Charles G. 
Rating:
1.0

The vehicle provided seats had pet hair all over it. The dashboard was all scratched up. The representative at the shell station was very rude.

Lynda R. 
Rating:
1.0

Had to drive 30mi away to pick up instead f 3mi requested. Understood availability is limited, I was fine with that especially they offered extra free 50milage free of charge, but when I returned, I found that they did not gave me 50 mi credit in their system! CS wait time to address this was longer than one hour to when returned at the gas station! Such a lie and such a terrible service. Will not rent from uhaul again!

Ryan K. 
Rating:
5.0

Have a hand truck available.

STACY H. 
Rating:
5.0

I would rent again.

Diana D. 
Rating:
5.0

Super friendly and professional. Great customer service and excellent location. Will be back!

William H. 
Rating:
5.0

Customer did not leave a comment.

ALFRED B. 
Rating:
5.0

Customer did not leave a comment.

Amanda S. 
Rating:
3.0

Y'all didn't have the moving pads I ordered which made some things difficult but it wasn't a big deal and the customer representative was very polite and accommodating. Will use again!

Carl K. 
Rating:
5.0

customer service was great

JASMIN V. 
Rating:
2.0

The man at the pick up location was friendly but clearly overwhelmed by the amount of people he had to service at the time we dropped off the vehicle. The location was a shell gas station with no clear indication of where to take the vehicle for dropping off and there was absolutely NO place to park the vehicle while we ran inside to ask where to go. There was another vehicle being dropped off at the same time as well as people in line to pay for gas and buy cigarettes so the man who was working the register seemed frazzled and overwhelmed by everything he had to do. He asked me my name more than five times because he couldn't understand me or find my reservation. While it all got figured out in the end and he was very friendly and maintained a good attitude despite the stress level he was under - I would not want to use this location again to return a vehicle….especially when there is a brand new location on West street in Annapolis, Maryland not more than a mile away from this one. For some reason, your online reservation system would not allow me to choose that new location on West street as a choice for dropping the vehicle on the return end. I was very frustrated when trying to choose that new location online knowing the other drop off location is less than ideal. But overall, we had a very good experience and were pleased with the truck as well as the pick up location in Springfield, Virginia.

BRIAN J. 
Rating:
2.0

police were at this shell station responding to an issue. staff was dirty and unhelpful. it felt unsafe.

Joseph L. 
Rating:
5.0

Customer did not leave a comment.

Sam L. 
Rating:
5.0

The pick up location was changed & they did not have the dollys I reserved

TAYLOR W. 
Rating:
3.0

Customer did not leave a comment.

NICHOLAS M. 
Rating:
4.0

Customer did not leave a comment.

MARVIN E. 
Rating:
5.0

Friendly manager

JOHN W. 
Rating:
5.0

Customer did not leave a comment.

Diane F. 
Rating:
5.0

Customer did not leave a comment.

RICHARD P. 
Rating:
5.0

The guy who helped us was extremely nice and helpful!

RICHARD P. 
Rating:
4.0

Customer did not leave a comment.

JASON C. 
Rating:
3.0

The truck cab was dirty and the inside windshield was difficult to see out of clearly. Other than that the rental went well.

GENE M. 
Rating:
5.0

I'm sure nothing cuz I had find everything ok and the customers service was super nice 👍 and I will recommend always

DONACIANO S. 
Rating:
3.0

I had to have a tire replaced because I had a blowout. The mechanic said the tire edges were worn and all the tires needed to be replaced. The truck I was supposed to drive was hooked up to a trailer, so they gave me a different truck. That's good because it would have made me late for the movers. However, no one knew how to switch the truck in my account and it took a long time to return and pay for the truck because of this.

emily C. 
Rating:
5.0

A-1 service everything was as quoted .

KEITH B. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER M. 
Rating:
5.0

Customer did not leave a comment.

Martin G. 
Rating:
1.0

Customer did not leave a comment.

katherine V. 
Rating:
5.0

Customer did not leave a comment.

LAURE S. 
Rating:
5.0

Nothing. It was a very smooth operation.

David W. 
Rating:
5.0

Customer did not leave a comment.

JESSICA W. 
Rating:
4.0

Customer did not leave a comment.

THOMAS B. 
Rating:
5.0

Customer did not leave a comment.

Judith W. 
Rating:
5.0

Customer did not leave a comment.

JAMES D. 
Rating:
5.0

Customer did not leave a comment.

BRIAN P. 
Rating:
4.0

The truck was not clean inside, there was no trash other than a napkin in the floor and there was a lot of dirt in the driving wheel and the dashboard and floor. To the point where i felt uncomfortable touching the driving wheel or putting my purse on the floor.

Adriana B. 
Rating:
5.0

All good - office staff was knowledgeable and friendly and made the pickup process easy. One note was gas was actually about 1/8 full which was not so great in that I had to fill it up with 15 minutes of use.

ANDREW M. 
Rating:
2.0

Renting from a gas station or other 3rd party is in my opinion a mistake. Lots of disorganization and no focus on the UHhaul customer. I've rented several times from the local UHaul corporate store and the experience is much better. (The person who helped me at the gas station though was very nice and helpful). This was also the second time that I specifically declined their insurance coverage only to have it mysteriously appear on the final bill. All in all, I've had a much better experience renting trucks from Home Depot.

LLOYD M. 
Rating:
5.0

Awesome experience

Keith T. 
Rating:
5.0

Customer did not leave a comment.

SUSAN S. 
Rating:
5.0

The employees working at the facility were very helpful! I would definitely recommend this location.

Casey R. 
Rating:
5.0

Jake is the best!!! Ask for Jake. Work with Jake.

MATTHEWREUBEN T. 
Rating:
4.0

Very helpful and friendly.

Daniel M. 
Rating:
5.0

Good Customer service

JARON H. 
Rating:
1.0

Overcharged, rude and unclear terms.

MATTHEW D. 
Rating:
3.0

Customer did not leave a comment.

THOMAS M. 
Rating:
4.0

Truck needs a good cleaning, but great for what I needed.

John C. 
Rating:
5.0

Excellent representative. Very friendly and efficient.

THOMAS J. 
No reviews have been submitted for this location.

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