Customer Reviews for Westpointe Self Storage
(U-Haul Neighborhood Dealer)

3,058 reviews

220 Pointe Parkway Blvd   Yukon, OK 73099
(Reno & Mustang Rd)

(405) 354-1061

Location Hours

  • Mon-Thur: 8 am - 1 pm
  • Fri-Sat: 8 am - 4 pm
  • Sun: 9 am - 1 pm
Special Operating Hours
  • 8/21/2022: Closed

Services at this Location:

Contact Us

(405) 354-1061

220 Pointe Parkway Blvd
Yukon, OK 73099
(Reno & Mustang Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 8 am - 1 pm
  • Fri-Sat: 8 am - 4 pm
  • Sun: 9 am - 1 pm
Special Operating Hours
  • 8/21/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Karen S. 
Rating:
5.0

The folks here were very helpful and blessed and I appreciate their understanding

Scott P. 
Rating:
5.0

Very nice staff!!!!

Dean A. 
Rating:
5.0

Chip is the best he’s very knowledgeable about not only the Uhaul equipment he has but also his units he has on property. He is the nicest guy when it comes to helping with with any rental needs would recommend this place 10x over. Thank you again.

Calib C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jimmy H. 
Rating:
5.0

Customer did not leave a comment.

Giana C.  |  Overall Experience 
Rating:
5.0

Great facilities great staff

Luis R.  |  Overall Experience 
Rating:
5.0

I had set up my pickup via phone reservation for 7am. When I went through the online pick up the day of my rental, it had me set for a 9am delivery. My reservation was confirmed for 7am/online pick up and my reason for an early pick up was for a sign sensitive need for the rental. I had to call and get the issue resolved and I was not pulling out of the parking lot until 7:30. That was the only hiccup in the rental.

Kari B. 
Rating:
5.0

Absolutely nothing! Everybody is awesome!

Kimberly R. 
Rating:
1.0

The truck was in horrible condition. It broke down on me 8 times while traveling on I-40. In the middle of nowhere. The truck would die while driving at 60 miles an hour on a major interstate. Out of pure luck I was able to pull off on the highway and get it to a mechanic who could not believe that uhaul would send someone in that truck on a cross country trip. I tried calling the uhaul roadside assistance numerous times while broke down on side of road and could not get anyone to answer, even after 20 minutes of waiting while the phone just kept ringing. Horrible experience, with kids and family behind me trying to block traffic while I tried to get it running again. Corporate has been notified and called and called again and the only response is I should be getting a call in a couple days from someone. I had to get hotel rooms for our entire family half way through the trip because off all the issues and postpone our arrival date by 1 1/2 days.

RYAN M. 
Rating:
5.0

Customer did not leave a comment.

Jerrel K. 
Rating:
5.0

I'm a repeat customer and will always be as needed. Great staff and have never had any issues!!

TOMMY W. 
Rating:
5.0

Westpointe Self Storage is the best place to store if you live in the Mustang/Yukon area. The storage buildings are always clean and I never have to worry about the safety of my things. The staff, Chip, Sara and Tammy are amazing folks to work with. They provide service with such a friendly, courteous and professional demeanor every single time…even when it is very busy! Such a wonderful family that truly cares and helps answers every customer’s questions/needs. Thank you (Chip, Sara and Tammy) for making my storage time there a pleasant and safe one! Take care and continue to get better, Chip!! ~ Brittany

Brittany N.  |  Overall Experience 
Rating:
5.0

I don't like the fact that you don't have a person to check out and in the vehicle. It took me an extra 20 minutes to pick up the vehicle with the process. I'm suppose to get a vehicle on the bases that the person before me answered truthfully. That's why I wouldn't want to recommend it thank you

Wilfredo B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
4.0

The lady inside was a little rude and kinda short with us during the check in process. The truck interior was ripe and dirty.

Micah C. 
Rating:
4.0

Check in was fine. She just kind of breezed through that there was an online email o check the truck's condition. That confused us greatly. She should have taken time to go out with us to show us how it worked (or at least asked us if we had ever used the system before). Also, she didn't tell us the location of the truck. Wandered around for awhile looking for it.

Kevin W. 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
4.0

Customer did not leave a comment.

JULIE V. 
Rating:
5.0

Customer did not leave a comment.

Jerrel K. 
Rating:
5.0

Customer did not leave a comment.

Greg L. 
Rating:
5.0

Extreme extra charges such as cleaning and misc fees.

Linda L. 
Rating:
5.0

All's well

DELROY K. 
Rating:
4.0

Customer did not leave a comment.

Charles A. 
Rating:
4.0

Customer did not leave a comment.

Todd L. 
Rating:
4.0

Customer did not leave a comment.

Milton B. 
Rating:
5.0

This facility is excellent. Chip is adamant about keeping everything at this site clean and secure. He is a superb manager. The only reason we moved out is because we sold all our properties in the area and no longer needed a warehouse, Thanks for all you do.

JAMES J.  |  Overall Experience 
Rating:
5.0

Vehicle was clean, but the passenger rear tires were bald and showing cords. I didn't realize this until I was on my 3RD TRIP from Enid, Ok. to San Antonio, TX. because U-Haul DID NOT HAVE the 26' truck that I reserved 3 WEEKS IN ADVANCE!!, but instead gave me a 20' truck for a 2 bedroom house with backyard and oversized furniture, and a LARGE MECHANICS TOOL CHEST that I could have gotten WITH 1 TRIP IN A 26' TRUCK BUT INSTEAD HAD TO MAKE 3 TRIPS PLUS AN EXTRA $600 IN FUEL!!! The location pick up was great and great customer service!!

troy G. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
1.0

We ordered extra trollies, and blankets and there were none and nobody was aware that we even needed them. The guy there was extremely rude.

Thomas D. 
Rating:
5.0

I am a returning customer. I believe I've had 3 units in the past few years. Chip and Sara are AMAZING!! So helpful! I've never had any issues with them or the facility. I will be back, i'm sure :)

Jennifer B.  |  Overall Experience 
Rating:
5.0

I tried to rent this truck through your online procedure. I did everything requested online, yet when I arrived at Westport your system failed to work and took over an hour on the phone to get the truck. This is ridiculous and incompetent. I will never use it again.

Nathan B. 
Rating:
5.0

Customer did not leave a comment.

Warren L. 
Rating:
5.0

This place is by far the absolute best rental/storage center I have ever encountered. I am so thankful for these people, making my move less stressful with their helpfulness and professionalism. I had a storage unit here too and they were great. I highly recommend them. Clean, safe, easy access, extremely friendly, I could go on and on. The storage unit cost was better than any other in town. I can’t thank them enough for their help in my making my uhaul rentals easy and stress free.

Scott k.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sasha T. 
Rating:
5.0

Everything was great. Very easy to reserve, pick up and return.

Sharon M. 
Rating:
1.0

This location was not occupied, I dropped the unit off and took photos on 31 May at 1133am. I have been contacted by Uhaul to return the unit at a location different than my contract depicted. After 3 different customer service contacts, one was helpful (CO based) and a face to face visit with a more local vendor. I was comfortable with my photo confirming return of the unit.

James V. 
Rating:
5.0

Customer did not leave a comment.

Chris T. 
Rating:
3.0

Staff unfreindly

Kathy W. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

The uhaul employee I made contact with upon drop off was quite rude. He implied I did not follow the directions for return location, when in reality the return instructions were unclear. Rather than explaining this he was condescending and patronizing.

ANTHONY S. 
Rating:
5.0

we rent trailers frequently for work. chip and his crew always go above and beyond what is normally expected to get us what we need to complete our tasks.

David B. 
Rating:
5.0

Customer did not leave a comment.

Gary B. 
Rating:
5.0

Customer service was excellent I have used this location a couple of times now and both times nothing but great!!!

DIANE D. 
Rating:
5.0

Customer did not leave a comment.

Amanda C. 
Rating:
5.0

Customer did not leave a comment.

Mandy B. 
Rating:
5.0

Returning truck by email was a problem had to call customer service to check it back they said it showed it didn't come so I didn't get my 20.00 credit I been having computer issues but not right since I had already dropped key back in the box people were very nice that work there

Sherry S. 
Rating:
5.0

The truck was nearly undrivable. Steering so loose and alignment way off. Had we not been in a crunch we would have drove it right back.

Mahmoud T. 
Rating:
4.0

Customer did not leave a comment.

Jacob G. 
Rating:
5.0

I always have an outstanding customer service experience at this location. They are a great team and provide a valuable service to our community.

James F. 
Rating:
5.0

Everything was very easy from making the reservation, to picking up the equipment and returning the equipment. Great customer service too!

Kevin S. 
Rating:
2.0

Chip was very rude when I needed truck an extra day. Both trucks I've rented in the past were turds. Steering was horrible and check engine lights on and trash in cab.

ROBERT R. 
Rating:
5.0

very nice people to deal with.

Thomas N. 
Rating:
4.0

Customer did not leave a comment.

Stephen W. 
Rating:
3.0

Customer did not leave a comment.

Brennan H. 
Rating:
5.0

Customer did not leave a comment.

lidia R. 
Rating:
5.0

Customer did not leave a comment.

Douglas K. 
Rating:
5.0

Customer did not leave a comment.

Lawrence S. 
Rating:
5.0

Customer did not leave a comment.

Nicholas H. 
Rating:
5.0

This is the best and friendliest location in the city!!

Debbie H. 
Rating:
5.0

Customer did not leave a comment.

Luis B. 
Rating:
5.0

Very friendly!! Thank you!!!

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

Toby S. 
Rating:
5.0

Customer did not leave a comment.

Andrea D. 
Rating:
5.0

Customer did not leave a comment.

BrendaCherise F. 
Rating:
3.0

Customer did not leave a comment.

Bryan W. 
Rating:
5.0

I asked for and needed a 5x8 trailer. The trailer I got was marked 5x9. The inner dimension was 4 ft 5 inches. I also specifically said I needed a minimum width inside the trailer of 5 ft 2 inches. While inwas able to move what I needed it cost me extra time and fuel.

MICHAEL S. 
Rating:
5.0

Everything ran smooth in the pickup and drop off

CHAD P. 
Rating:
4.0

Customer did not leave a comment.

Barry S. 
Rating:
5.0

Great Service.

Rob E. 
Rating:
5.0

Just keep providing the same outstanding service you always have. Thanks for being an important part of our community.

JAMES F. 
Rating:
3.0

Customer did not leave a comment.

JACK B. 
Rating:
1.0

When I tried to drop off the truck at designated location I tried to enter the miles. Since the mileage was entered wrong at pickup ( 86,000 miles instead of 83000 miles ) the app said it was wrong . So I went first thing the next morning to different location to drop it off and the guy was rude beyond belief! He told me I was at wrong location, which I tried explaining why, then accused me of resetting the mileage or running it back . I told him that the rep from pickup entered the mileage, but yes I signed off on it . After a couple phone calls he placed my receipt on counter and said here you go . Thankfully he didn't charge me for dropping off there nor extra miles ( I didn't take side trip strictly from pickup to my house to new house to drop off). But he should not deal with customers!!!

Bryon G. 
Rating:
5.0

Not a thing! We loved our whole experience. Team awesome, truck Awesome, and a great team mascot!

Connie G. 
Rating:
5.0

Customer did not leave a comment.

Melissa L. 
Rating:
5.0

Excellent experience, very professional staff. Thank you for meeting my needs.

Dawn F. 
Rating:
4.0

Customer did not leave a comment.

Tricia P. 
Rating:
5.0

Customer did not leave a comment.

Steve S. 
Rating:
5.0

Customer did not leave a comment.

Rodney L. 
Rating:
5.0

Excellent

Scott K. 
Rating:
5.0

Customer did not leave a comment.

Rebecca S. 
Rating:
5.0

Customer did not leave a comment.

Stephanie B. 
Rating:
3.0

The lady at the desk was very rude. And doing the online checking/out was awful.

Rosemarie P. 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
3.0

Customer did not leave a comment.

John A. 
Rating:
4.0

Customer did not leave a comment.

CARLTON T. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Excellent customer service.

Gregory P. 
Rating:
3.0

Customer did not leave a comment.

Malcolm J. 
Rating:
4.0

The only reason it was a 4 and not 5 was because the man who answered the phone earlier in the week was a bit rude and seemed put out about answering a couple of questions.

RENEE S. 
Rating:
5.0

I was very pleased with the decision of moving my belongings to Westpoint Storage. From the moment we went to look and meet the people. Chip, you and your team are fantastic and so friendly, treating us as family and taking care of our belongings. Not once did I worry about the Storage because you were on top of it even if the storms came through I could always expect a email. Thanks so much for the friendliness, chattering with us, and always being there. If ever I should need Storage again, it will be there!! Thanks again, Rocky and Yvette

YVETTE OR ROCKY C.  |  Overall Experience 
Rating:
5.0

Nothing. Great customer service and made great suggestion on what equipment would be best for what I was hauling. Quick and easy drop off and pickup.

james N. 
Rating:
5.0

Customer did not leave a comment.

Rebecca P. 
Rating:
5.0

Customer did not leave a comment.

Kelli N. 
Rating:
4.0

No one seemed to be on duty when the truck was returned on Sunday afternoon.

Steve S. 
Rating:
5.0

Very personable. Treated me like family

Brian W. 
Rating:
5.0

You have incredible people representing your company. Thanks for caring about your community.

Michael K. 
Rating:
4.0

Pricing is bad.

Steven S. 
Rating:
5.0

Customer did not leave a comment.

Greg T. 
Rating:
5.0

I have worked with this location twice and they are friendly and very helpful. They made dropping off the truck effortless.

Ginny C. 
Rating:
4.0

Customer did not leave a comment.

Darlene H. 
Rating:
5.0

Friendly Atmosphere and Service

Thomas G. 
Rating:
3.0

Customer did not leave a comment.

PATRICK P. 
Rating:
5.0

Customer did not leave a comment.

LAURA L. 
Rating:
5.0

Customer did not leave a comment.

WILLIE G. 
Rating:
5.0

Staff was amazing!

LUKE M. 
Rating:
5.0

Chip and his daughters have been lovely with helping facilitate this transition in my life.

christopher h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mike H. 
Rating:
5.0

Customer did not leave a comment.

BLAKE D. 
Rating:
5.0

We have rented a few storages and Uhauls from them over the past 5 years - always been easy, fast and affordable! The staff is always helpful and friendly. I usually find myself sitting in the office an extra 5-10 minutes just to chat with them! This is our go to for storage and Uhauls!!

Janya P.  |  Overall Experience 
Rating:
5.0

This place is amazing great customer service. They are here for you which I love

Jessica S.  |  Overall Experience 
Rating:
5.0

Easy access, convenient 24/7 access

Anthony D.  |  Overall Experience 
Rating:
5.0

Chip is awesome…He makes a point to ensure all expectations are met. Never had less than a pleasant experience. Also, my unit never got broken into. Take the easy W and go here if you’re needing a unit. The location of the facility is ideal too.

Ryan M.  |  Overall Experience 
Rating:
5.0

Thank you SO much! You were great and if we ever need a storage again, you will be the one we go with.

Diane G.  |  Overall Experience 
Rating:
5.0

Wonderful staff-very helpful-well pleased.

GARY ANDOR JUDY M.  |  Overall Experience 
Rating:
5.0

BEST storage we have ever used, from all aspects of the process! Thanks for all your help over the years!!

JONATHAN A.  |  Overall Experience 
Rating:
5.0

Great customer service and nice employees

Kyler H.  |  Overall Experience 
Rating:
5.0

Chip is awesome sauce!!!! Best customer service ever!!!! Always professional, friendly and caring! He runs a tight ship. Great storage experience. His daughter was kind as well. I always felt that myself and my belongings were safe.

Amy S.  |  Overall Experience 
Rating:
5.0

I do a lot of storage and this is the best yet for Chip an Sara do all they can do to help u in all ur needs —- highly recommend these people and this facility

Glen M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronnie H.  |  Overall Experience 
Rating:
5.0

A+ location. I'm sure I will work with these wonderful folks again. They set the bar very high for their competion.

Roberta L.  |  Overall Experience 
Rating:
5.0

Love to store my stuff here at westpointe self storage. I know it will be safe

Karena M.  |  Overall Experience 
Rating:
5.0

Great services.

MARIA S.  |  Overall Experience 
Rating:
5.0

The people were so very nice and helpful during a really stressful time. If I ever need storage or moving equipment in the future they will be my first call.

Sabrina A.  |  Overall Experience 
Rating:
5.0

The staff at this facility is incredible! Chip has become like family to me. Thank you all so much.

Shay J.  |  Overall Experience 
Rating:
5.0

Everything was great. They were always great every time I needed something. I highly recommend them.

BRITTNEY D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

OWEN AND OR CAROL T.  |  Overall Experience 
Rating:
5.0

Always excellent service have used them multiple moves as well as storage!

KELLI A.  |  Overall Experience 
Rating:
5.0

Great service!

Amy S.  |  Reservation 
Rating:
5.0

Always awesome! Nice friendly staff!

Amy S.  |  Reservation 
Rating:
5.0

I had a great experience! Thanks

Donna D.  |  Reservation 
Rating:
5.0

Everything was excellent. I will use this facility in the future.

KATHRYN P.  |  Overall Experience 
Rating:
5.0

Chip was great. He made the experience awesome. Very helpful when it was time to leave. He helped me make sure the u-haul car trailer was hooked up correctly. Thanks Chip.

MICHAEL AND OR JENNIFER B.  |  Overall Experience 
Rating:
5.0

Chip was great to work with!

TIMOTHY A.  |  Overall Experience 
Rating:
5.0

The facility was outstanding

LARRY K.  |  Overall Experience 
Rating:
4.0

Very helpful

Privacy R.  |  First Impressions 
Rating:
3.0

i didnt need the unit afterall and i didnt see a cancellation option

Privacy R.  |  First Impressions 
Rating:
4.0

Stuff is very friendly and helpful!

Privacy R.  |  First Impressions 
Rating:
5.0

Very helpful and polite. No hidden charges like other storage companies.

Privacy R.  |  First Impressions 
Rating:
5.0

The person who checked me inowner I believe was very friendly and explained the policies of the facility in detail.

Privacy R.  |  First Impressions 
Rating:
4.0

Was a bit surprised that a $20 fee was charged at the facility to process the unit and paperwork. Otherwise, the facility was great.

Privacy R.  |  First Impressions 
Rating:
4.0

Great customer service!!!

Privacy R.  |  First Impressions 
Rating:
5.0

Chip went out of his way to make sure everything was correct and in place regarding my storage room.

Privacy R.  |  First Impressions 
Rating:
5.0

Very well kept and feels very secure.

Privacy R.  |  First Impressions 
Rating:
5.0

Extremely nice staff and clean location.

Privacy R.  |  First Impressions 
Rating:
5.0

Chip is very friendly and helpful, I truly appreciate all of his efforts. He was even there for us after hours!

Privacy R.  |  First Impressions 
Rating:
5.0

Best customer carrier I`ve ever received from a self storage facility.

Privacy R.  |  First Impressions 
Rating:
5.0

Very great! We originally reserved for Saturday but Chip was kind enough to accommodate my husband and move it up to Friday! Helped us a lot!

Privacy R.  |  First Impressions 
Rating:
5.0

This facility is top notch. The manager/owner is wonderful. This is my go to for all my storage and moving needs.

Privacy R.  |  First Impressions 
Rating:
5.0

The manager of this facility was incredibly nice and went above and beyond to help when uhauls website was misleading.

Privacy R.  |  First Impressions 
Rating:
5.0

Chip was very helpful and friendly.

Privacy R.  |  First Impressions 
Rating:
5.0

Very helpful and very friendly staff. Facility is very well maintained. They swept out my storage unit right before I moved in to ensure it was clean.

Privacy R.  |  First Impressions 
Rating:
5.0

Went above and beyond to get us settled. They stayed late for us to unload and check in our truck.

Privacy R.  |  First Impressions 
No reviews have been submitted for this location.

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