Customer Reviews for Westport Self Storage and Apartments
(U-Haul Neighborhood Dealer)

225 reviews

6708 Main St   Westport, NY 12993

(518) 962-8552

Location Hours

  • Mon: 8 am - 5 pm
  • Tue-Sun: 8 am - 6 pm

Services at this Location:

Contact Us

(518) 962-8552

6708 Main St
Westport, NY 12993

Services at this Location:

Location Hours

  • Mon: 8 am - 5 pm
  • Tue-Sun: 8 am - 6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great people. Great service. Fast, easy, professional, friendly. A+

Cecile M. 
Rating:
4.0

Customer did not leave a comment.

LARRY J. 
Rating:
5.0

Just want to say agent in Westport was amazing. Such great customer service!

Jane B. 
Rating:
5.0

Customer did not leave a comment.

Don R. 
Rating:
5.0

Putting a block under the trailer hitch so it is off the ground and easier to lift on truck hitch would be a plus. The ppl were very nice nice and accommodating. We would go back there.

Jill M. 
Rating:
5.0

She is very friendly and easy to work with.

Bernadette B. 
Rating:
4.0

Customer did not leave a comment.

Jonathan M. 
Rating:
1.0

Second time a defective trailer was offered as equipment.

Peter B. 
Rating:
5.0

Nice people. Always on time and has the paperwork ready for a fast and accurate checkout. Great uhaul location. Thanks

Cecile M. 
Rating:
5.0

Very convenient.

ART W. 
Rating:
5.0

very pleasant

henry V. 
Rating:
5.0

Great customer service!!!

rose C. 
Rating:
5.0

Tina from the Westport location went above and beyond to help me when I came to rent a uhaul this past Friday. Very professional, kind and empathetic. I will recommend this location in a heartbeat.

roxanne D. 
Rating:
5.0

All good and easy transaction.

Serge B. 
Rating:
4.0

Customer did not leave a comment.

Bruce S. 
Rating:
3.0

Customer did not leave a comment.

Elizabeth G. 
Rating:
5.0

Customer did not leave a comment.

Stephani T. 
Rating:
5.0

N/A All good.

ART W. 
Rating:
5.0

Customer did not leave a comment.

valeria B. 
Rating:
5.0

Westport Uhaul rocks!

Robert P. 
Rating:
4.0

Customer did not leave a comment.

eve T. 
Rating:
5.0

Customer did not leave a comment.

Aran V. 
Rating:
5.0

Customer did not leave a comment.

Todd S. 
Rating:
4.0

Customer did not leave a comment.

Patricia L. 
Rating:
3.0

Customer did not leave a comment.

William K. 
Rating:
5.0

Customer did not leave a comment.

DAVID W. 
Rating:
5.0

Customer did not leave a comment.

tessa O. 
Rating:
5.0

My all time favorite location for a trailer when I need one.

Robert P. 
Rating:
5.0

I was completely satisfied with my experience.

frances C. 
Rating:
3.0

There was no communication of where the key was left. I showed up for my reservation at 6am (before store hrs) and there was no key. Customer service (via phone) was not sure either. This delayed my trip by over 2 hrs. It was very disappointing and messed my whole travel plans up.

Gillian J. 
Rating:
5.0

Customer service was great. Equipment was ready when we arrived.

jim C. 
Rating:
5.0

Staff was great- great experience

shawn M. 
Rating:
5.0

Customer did not leave a comment.

lynn P. 
Rating:
5.0

Customer did not leave a comment.

julie W. 
Rating:
5.0

Customer did not leave a comment.

alan H. 
Rating:
5.0

Tina was a life saver! I was really worried about my move, but she helped me with every step of the rental process quickly and easily which made everything go smoothly. Thank you Tina!

alan W. 
Rating:
5.0

Tina in the Westport office was awesome. Incredibly helpful and professional.

fred H. 
Rating:
5.0

Customer did not leave a comment.

robert F. 
Rating:
5.0

Customer did not leave a comment.

wade G. 
Rating:
5.0

Customer did not leave a comment.

Artur G. 
Rating:
3.0

Well maintained and Excellent condition

Robert L. 
Rating:
5.0

Great service, clean vehicle. Would definitely use this service provider again. Will recommend this dealer to friends.

WILLIAM R. 
Rating:
5.0

Excellent customer service!

Joseph M. 
Rating:
4.0

Customer did not leave a comment.

Tomlin C. 
Rating:
5.0

Customer did not leave a comment.

Garrett H. 
Rating:
5.0

Excellent service

deborah S. 
Rating:
3.0

I was double charged for my one way trip, when I called the uhaul holder I rented from they said there is nothing they can do. The representative was friendly and caring, just being unknowingly dounle charged was not wanted

erica C. 
Rating:
5.0

Tina was very friendly & very helpful!

autumn V. 
Rating:
5.0

From equipment to service everything was excellent.

robert F. 
Rating:
5.0

This location is perfect!

Jenni S. 
Rating:
5.0

Awesome service have more agents like this one...

RAWLE J. 
Rating:
5.0

Customer did not leave a comment.

Sue B. 
Rating:
2.0

Tina was very rude and unprofessional. I made a reservation for a 20' truck two months ago and she tried to rent the truck out that was coming in to another customer that made their reservations this week! She tried to make me feel quilty, kept telling me this woman had soent thousands of dollars on Uhaul rentals this month and that she was a famous author, she was really nice, blah blah. Really, who cares?

Jennifer M. 
Rating:
5.0

Westport NY It is an excellent UHaul office.

alison W. 
Rating:
1.0

No one was there,3.5 hours before return posted on the window. I'm left 2 messages with no return call. Been the before and totally stunk of cigarette smoke. Gag

Terri M. 
Rating:
4.0

Customer did not leave a comment.

Henry B. 
Rating:
5.0

Customer did not leave a comment.

karl M. 
Rating:
5.0

Service is excellent, very attentive.

alan H. 
Rating:
5.0

Customer did not leave a comment.

Jeffery D. 
Rating:
5.0

Customer did not leave a comment.

alison W. 
Rating:
5.0

All was good!

margurite B. 
Rating:
5.0

Customer did not leave a comment.

alison W. 
Rating:
5.0

Tina was awesome! Personable and helpful.

Tony T. 
Rating:
5.0

Customer did not leave a comment.

alison W. 
Rating:
5.0

The folks at Westport (NY) Self Storage and Apartments were terrific.

Jonathan M. 
Rating:
5.0

Very professional and well organized.

Scott K. 
Rating:
5.0

We were given the wrong info via email multiple times and the wrong place to pick up. Tina in Westport was awesome in making things better for me.

Sheila S. 
Rating:
5.0

Excellent customer service! Very polite, helpful, friendly, and caring!

GAVIN J. 
Rating:
5.0

Nothing. My experiences with Tina Budwick in Westport, New York has ALWAYS been the best. I continue to be a repeat customer because how accommodating and kind Tina is! She is a KEEPER!!!

EDWARD M. 
Rating:
5.0

Customer did not leave a comment.

ROD M. 
Rating:
5.0

Westport is the best U-haul office I have ever dealt with. I have rented and returned several trucks and trailers thur this location.

thomas F. 
Rating:
5.0

I don't remember who helped us set up this reservation but she was so kind, helpful, and truly saved the day- as did Uhaul! I was supposed to move from Vt to NYC and my movers showed up and then left- I had no way to get my stuff there. I called U-Haul and someone helped me figure out the nearest location for a small truck, made the reservation, let us know how and where we can return it in NYC. Easiest way to move if you have people who can unload and load themselves. Such a low price next time calling Uhaul first!! Thank you!!!!

Andrea H. 
Rating:
5.0

Tina Budwick was OUTSTANDING as your rep in Westport, New York.....I look forward to working with her as we continue to move our home. She is a KEEPER and a positive face for Uhaul!!!

EDWARD M. 
Rating:
5.0

Very prompt on service. Extremely helpful throughout the whole process from booking to hookup. This has become my U-Haul location of choice.

Robert P. 
Rating:
5.0

Customer did not leave a comment.

john D. 
Rating:
5.0

Location was great. Truck was not. Wouldn't shift first day above third gear. Wrench light came on. Stopped checked fluids. Started back up okay. Return trip going up hill and engine coughed, lost power, stopped completely me in lane no shoulder. Was able to get it started after ten minutes of trying different things.

Andrew M. 
Rating:
4.0

Equipment is clean but old. Trailers need more tie downs and just plain updating! There seems to be a lack off service on equipment. The staff I worked with in both my locations was extremely helpful when I had a flat and I am very thankful to them! I think Uhaul themselves need to step up on upgrades!

brian P. 
Rating:
5.0

Tina was patient and super helpful. She did the online stuff for me while I was on the phone and then spent time with us checking to make sure the drop off location was to our liking. The trailer was clean, well designed and easy to tow with my truck. I tow many miles with my own equipment and would not hesitate to rent this trailer again. Tina also gave us a free extra day and something happened sc

dennis H. 
Rating:
5.0

Customer did not leave a comment.

debbie P. 
Rating:
5.0

I had a wonderful experience with Ms. Budwick at the Westport location. She was very helpful, informative and was a pleasure to do business with. Thank you so much for all your help!

Heather P. 
Rating:
5.0

Nothing, I had an excellent experience at this location.

Terry W. 
Rating:
5.0

A very professional office.

alison W. 
Rating:
5.0

Excellent place to rent from U-haul. Very friendly and polite. Will rent again if need!!

don M. 
Rating:
5.0

Customer did not leave a comment.

Chris C. 
Rating:
5.0

Customer did not leave a comment.

alison W. 
Rating:
5.0

Issues with Uhaul website trying to reserve online. Kept kicking me to other larger Uhaul locations.

Robert P. 
Rating:
5.0

Customer did not leave a comment.

james C. 
Rating:
5.0

Customer did not leave a comment.

alison W. 
Rating:
4.0

I know the Adiroindack region of New York is vast and sparsely populated, which will impact availability of equipment. Still, the failure of Uhaul to provide the 20 foot truck we needed will inflict on us the added expense and loss of time to rent yet another Uhaul truck to complete our move. I should also say that the personnel in Westport were friendly, competent and pleasure to deal with.

Mark T. 
Rating:
5.0

Customer did not leave a comment.

Steve W. 
Rating:
5.0

Customer did not leave a comment.

pat K. 
Rating:
5.0

Customer did not leave a comment.

Samuel S. 
Rating:
1.0

Over 50 miles from home.

Andrew D. 
Rating:
4.0

Customer did not leave a comment.

david R. 
Rating:
5.0

Customer did not leave a comment.

alison W. 
Rating:
2.0

The location did not have basic information about my reservation and said they could not help me with basic issues with it. I felt the whole time I was being fleeced for more money. The rate quote was changed, unexplicably, and the location fanned ignorance nor power to help. The rate changed was for the truck (rate and mileage) and CDW ($10 quoted, charged $14). Have pending complaint. Getting hard to keep providing you all business when you dont even honor your contract with customers. Shameful.

Torri E. 
Rating:
1.0

Check their billing

Anne Marie F. 
Rating:
5.0

Customer did not leave a comment.

Brian L. 
Rating:
5.0

Not a thing. Agent was friendly, efficient and accommodating. Excellent service

betty F. 
Rating:
4.0

only problem was the sites communication with uhaul

david R. 
No reviews have been submitted for this location.

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