Customer Reviews for Westside Biz & Mail Stop
(U-Haul Neighborhood Dealer)

299 reviews

718 West Av J Unit B   Lancaster, CA 93534

(661) 524-0504

Location Hours

  • Mon-Fri: 8 am - 8 pm
  • Sat: 8:15 am - 8 pm
  • Sun: 9 am - 4 pm

Services at this Location:

Contact Us

(661) 524-0504

718 West Av J Unit B
Lancaster, CA 93534

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 8 pm
  • Sat: 8:15 am - 8 pm
  • Sun: 9 am - 4 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Vendor nice and helpful. Will use vehicle and services again.

Delores W. 
Rating:
5.0

I am in Ridgecrest CA and had to drive to Lancaster, CA to pick up a auto hauler and pay for a one way rental because I received a call stating there isn't one in my location. When I dropped off the rental I noticed the drop off location had a auto hauler so I asked how long it was there and he told me over a week.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

RICHARD C. 
Rating:
5.0

Very polite useful helpful All the above 10 Stars

Keith S. 
Rating:
5.0

Customer did not leave a comment.

Letecia D. 
Rating:
5.0

Everyone and everything was great😀

Darnell T. 
Rating:
5.0

Customer did not leave a comment.

Yvonne S. 
Rating:
5.0

UHaul representative at the location I picked up the vehicle was very helpful and professional. Excellent experience!

Jeff W. 
Rating:
5.0

Location was great but uhaul keeps charging my credit card 5 different transactions and rental was returned on time :(

Dulce jazmín M. 
Rating:
5.0

They were very helpful & friendly

DERRICK T. 
Rating:
5.0

Great service. Saw us pull in and we standing by outside to park the trailer and finish turn in. Awesome!!

Richard T. 
Rating:
5.0

I have rented from this owner a couple of years ago at his last location. He has been helpful and friendly in both interactions. I will be calling him for future rentals.

Michael U. 
Rating:
5.0

Customer did not leave a comment.

JAMIE M. 
Rating:
4.0

Customer did not leave a comment.

SABRINA S. 
Rating:
4.0

Could not get the self service return to work and phone call was not working

Moises H. 
Rating:
5.0

Customer did not leave a comment.

DANIELLE R. 
Rating:
5.0

Customer did not leave a comment.

ANNISHA T. 
Rating:
5.0

I will use it again, thanks

RUSSELL S. 
Rating:
5.0

Customer did not leave a comment.

Kashonda M. 
Rating:
2.0

Clean vehicle! Check tires, oil levels in engine. None of this was done.

rory S. 
Rating:
4.0

Customer did not leave a comment.

Joan P. 
Rating:
5.0

Super fast !!!

Laquisha M. 
Rating:
3.0

The dropoff location's parking lot was not clearly identified as UHaul facility. One UHaul truck parked was the only thing that cued me besides the GPS that this maybe the location.

Reynaldo R. 
Rating:
5.0

Customer did not leave a comment.

RAMIRO T. 
Rating:
5.0

Customer did not leave a comment.

Josefina H. 
Rating:
5.0

Excellent customer service...

Mario E. 
Rating:
5.0

Customer did not leave a comment.

Diana M. 
Rating:
5.0

Customer did not leave a comment.

HERBERT R. 
Rating:
5.0

This was by far the best U-Haul rental I have had. THX

CHRIS Z. 
Rating:
3.0

After what we encountered with Uhaul we would not recommend any location

CAROL E. 
Rating:
5.0

Customer did not leave a comment.

Greg D. 
Rating:
5.0

Customer did not leave a comment.

tamatie S. 
Rating:
4.0

The truck was TERRIBLE. The cabin light was stuck on entire time and wouldn't shut off. The control panel for the headlights fell into the dashboard 15 minutes into our drive. The headlights were so dim so almost no visibility at night. Steering wheel had way to much give, had to turn it left just to keep it going straight. This vehicle is not safe for road use and should be taken off and repaired or discarded with immediately

Josh B. 
Rating:
5.0

Customer did not leave a comment.

Timothy D. 
Rating:
4.0

Make sure trucks are available at the time of order and not two days before pick up. It turned out great Thanks to all that helped make it work.

anthony D. 
Rating:
5.0

Great service ! Friendly

Joanel L. 
Rating:
5.0

Great service

kamari M. 
Rating:
5.0

The guy at the counter provided excellent customer service.

Iman S. 
Rating:
2.0

Your web site sucks, Cant edit or cancel a reservation. Had to pick up truck 10 miles from original reservation. Did not have furniture blankets i requested. AC in truck did not work on a weekend of 106 degree temperatures. Rental cost me twice what i was quoted by your customer service. Never again!!!!!!!!!!!!!

dave H. 
Rating:
5.0

Customer did not leave a comment.

Deborah C. 
Rating:
5.0

None. The assistant was very attentive, polite and there wad such a warm feeling. That's my new location for now on.

yvonne G. 
Rating:
5.0

Drop off was quick and easy!

Jessica L. 
Rating:
5.0

Customer did not leave a comment.

Phillip M. 
Rating:
5.0

Excellent Customer Service,Very Friendly The Process Is So Easy He Let Me Get In and Get Out. thats How u Take Care A Customer, Thank You West Side Biz.

joelito N. 
Rating:
5.0

Customer did not leave a comment.

Joseph A. 
Rating:
5.0

Al is a great guy and super friendly

Brett H. 
Rating:
5.0

Customer did not leave a comment.

Nicole H. 
Rating:
5.0

Customer did not leave a comment.

Eusebio Dan L. 
Rating:
3.0

Customer did not leave a comment.

Cheryl G. 
Rating:
5.0

Nice Guy, fast Service Good Vehicles

Damion J. 
Rating:
5.0

Ali was super helpful and nice guy. He even offered to give me a free dolly use as compensation with my truck rental when our transaction ran into a SNAFU and took much longer than he thought was usual...very accomodating!!! I had read some very poor reviews of independent U-Haul rental stores so was discouraged from ever using U-Haul at all, but Ali has restored my faith in using the Company. U-Haul, Ali is a credit to your organization. You should reward him: he's a keeper!

richard C. 
Rating:
5.0

Customer did not leave a comment.

Rasheda Y. 
Rating:
5.0

attendant was well mannered and getting the equipment so rapidly was a lifesaver.

william W. 
Rating:
1.0

How come I got charged $40 for gas when I returned it almost to where it was?

Alex G. 
Rating:
5.0

The owner is awesome great customer service i would highly recommend everyone to rent uhaul trucks from this business????

tiree M. 
Rating:
5.0

Customer did not leave a comment.

Mary O. 
Rating:
5.0

I love this place of rental the staff here makes everything hassle free

christopher W. 
Rating:
5.0

Customer did not leave a comment.

Alejandro V. 
Rating:
5.0

The staff was very friendly and helpful best service I ever had this place is five stars

christopher W. 
Rating:
4.0

Customer did not leave a comment.

ronnie H. 
Rating:
5.0

Staff is super friendly and helpful.

Kit B. 
Rating:
3.0

Customer did not leave a comment.

Kathy R. 
Rating:
5.0

Customer did not leave a comment.

Christian P. 
Rating:
5.0

Customer did not leave a comment.

Sean T. 
Rating:
5.0

Very nice

theresa R. 
Rating:
5.0

Customer did not leave a comment.

Sean T. 
Rating:
5.0

The only thing I don't like is the new upload of your driver's license, there are to many people asking for copies of your personal information, like your social security number, driver's license number, and then it's hard to fix these things when they're a breach in the system all my information is on the dark web

christopher W. 
Rating:
5.0

Customer did not leave a comment.

Sean T. 
Rating:
5.0

Customer did not leave a comment.

Sean T. 
Rating:
5.0

Customer did not leave a comment.

Sean T. 
Rating:
5.0

Customer did not leave a comment.

Sean T. 
Rating:
5.0

No improvement required the rep. Was prepared , very helpful. Great attitude. I would definitely recommend this place to friends

Rosvil M. 
Rating:
5.0

The establishment is ran very professional.

sumiko W. 
Rating:
5.0

Nothing everything was great

timeka G. 
Rating:
5.0

Customer did not leave a comment.

Sean T. 
Rating:
4.0

Customer did not leave a comment.

ben M. 
Rating:
5.0

Customer did not leave a comment.

Sean T. 
Rating:
5.0

Customer did not leave a comment.

KEVIN H. 
Rating:
5.0

Customer did not leave a comment.

louis V. 
Rating:
5.0

Customer did not leave a comment.

Sean T. 
Rating:
2.0

Hard to find location, not u hauls fault, but not any signage to see in the strip-mall. Trailer had a flat when I loaded vehicle on it to travel to my location, so I checked the tire pressure at home and right side was 70 lbs.psi, left was 25lbs. psi on rear and 0 on left front.Tire guy came out in 90 minutes, fixed it all and had a successful trip to deliver my son's truck! People in this location were very nice and understanding!! Maybe the team at U haul should check tires and equipment before it leaves the store, to ensure a safe trip?? Thanks

Lance W. 
Rating:
5.0

Customer did not leave a comment.

sean T. 
Rating:
5.0

Customer did not leave a comment.

Stephanie B. 
Rating:
4.0

Customer did not leave a comment.

Andyrea V. 
Rating:
4.0

The service at the pickup location was excellent; very nice gentleman working the place by himself. I can only give the experience 4 stars because the truck had a warped brake rotor which made for a very rough ride. Also, I drove about 120 miles and it was $100 worth of petroleum. Uhaul needs to improve the efficiency of their vehicles. Great service at this location; vehicle was sub-par.

Robert L. 
Rating:
5.0

Customer did not leave a comment.

Sean T. 
Rating:
5.0

Customer did not leave a comment.

Sean T. 
Rating:
5.0

Customer did not leave a comment.

Sean T. 
Rating:
5.0

Continue doing as is. God bless!

Sean T. 
Rating:
5.0

Customer did not leave a comment.

Sean T. 
Rating:
5.0

Customer did not leave a comment.

Sean T. 
Rating:
5.0

Keep the great customer service

Sean T. 
Rating:
4.0

Customer did not leave a comment.

Gabe Z. 
Rating:
5.0

Customer did not leave a comment.

Holly M. 
Rating:
4.0

Customer did not leave a comment.

Kit B. 
Rating:
5.0

Customer did not leave a comment.

Terry W. 
Rating:
5.0

Nothing service was great.

manuel T. 
Rating:
5.0

Customer did not leave a comment.

rowshon R. 
Rating:
5.0

This was by far the most professional UHaul experience I've had in a long time.... outstanding facilities... The attending was very courteous and diligent....

John V. 
Rating:
5.0

EXTREMELY PROFESSIONAL Thanks

NATHALIE D. 
No reviews have been submitted for this location.

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