Customer Reviews for Westside Storage
(U-Haul Neighborhood Dealer)

109 reviews

1403 W 1st St   Ogallala, NE 69153

(308) 284-3200

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(308) 284-3200

1403 W 1st St
Ogallala, NE 69153

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

JEFFREY H. 
Rating:
5.0

Do not try to add hidden charges or call me after I deliver the trailer and tell me i didnt. The location and owner of location was great. Its the uhaul company that sucks and needs to improve

Dustin S. 
Rating:
3.0

System down so could not check truck in while I was there.

Vicki H. 
Rating:
5.0

Customer did not leave a comment.

ALMA C. 
Rating:
4.0

Wanted to drop off the truck the night before but could not find a key drop. Looked the next morning and still couldn't locate one. The gent there checked me in and I was glad to get the truck turned in. I am 71 and I use a flip phone. I don't care much for all the Links and other instructions as I don't use them, nor do I want to. Keep it simple!

Ronald M. 
Rating:
4.0

Customer did not leave a comment.

Shawna K. 
Rating:
3.0

U-Haul as a company is terrible. They need to train their franchise people better. No one went through my contract or rental. I was pointed in the direction of where trailer was and left to hookup myself. Before drop off I called and was told my contract was for in town rental and that I had to drop off at the pick up location. I live 3 hours from the pick up location. I was then charged double for drop off at a different location!! U-Haul corporate Customer service is a joke.

Jamie K. 
Rating:
5.0

Customer did not leave a comment.

Rolando G. 
Rating:
1.0

The truck was not properly checked in from the previous renter as it only had half a tank of gas. They are attempting to charge me for that half a tank...$98 when I drove it 20 miles. Find some one else!

Todd L. 
Rating:
5.0

Customer did not leave a comment.

carl P. 
Rating:
4.0

Customer did not leave a comment.

Mine M. 
Rating:
5.0

Customer did not leave a comment.

Ron K. 
Rating:
4.0

Customer did not leave a comment.

Thomas D. 
Rating:
1.0

Deliver when you say you will!!!!

JAMES R. 
Rating:
3.0

Customer did not leave a comment.

Thomas D. 
Rating:
4.0

Customer did not leave a comment.

TOM V. 
Rating:
1.0

Truck was dirty and rear tire had slash in it, measuring between 6 to 8 inches. When reported the employee at West Side said he didn't need to come out of the office and we needed to take the truck to get it fixed. The rear of the truck had used moving blankets and an appliance dolly laying in it.

paul B. 
Rating:
5.0

Customer did not leave a comment.

Jerry J. 
Rating:
1.0

The location is poorly marked for UHAUL and there is no drop box for keys. I had to wait two days before I could get help to unload my minivan off the tow dolly, and the only person there did not want to help me, but he finally did because I had to go to work. He was not at all pleasant or friendly. I can see now why he has gotten so many negative reviews. And, AGAIN, his computer was not working.

Polly T. 
Rating:
5.0

Customer did not leave a comment.

Kathy W. 
Rating:
5.0

n/a

Bill P. 
Rating:
4.0

Customer did not leave a comment.

Jeffry W. 
Rating:
3.0

Have my trailer ready as reserved in Gering NE. I Had ro drive to Ogallala NE to pick this up and then wait nearly one hour to get hooked up and leave. Dealer had a problem with your website and could not print a receipt or insurance certificate.

Randy R. 
Rating:
5.0

Customer did not leave a comment.

keith P. 
Rating:
5.0

Customer did not leave a comment.

Donna M. 
Rating:
3.0

They were closed. I had to drop my car hauler in an emergency because my truck wouldn't pull it. I was lucky to hit 60 MPH and it was bouncing all over the road.

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

DOUG J. 
Rating:
3.0

The pickup site in Ogallala Nebraska tried to tell us the 1949 chevy Pickup we were Hauling was too wide for trailer?. After convincing him that we did the research we were able to rent. The 1949 Chevy fit great with 2" on each side to spare. Well balanced and pulled with ease for 1025 Mile trip to Georgetown Texas.

Clifford G. 
Rating:
5.0

Customer did not leave a comment.

Pat S. 
Rating:
4.0

Customer did not leave a comment.

shane D. 
Rating:
5.0

Customer did not leave a comment.

Nicole A. 
Rating:
4.0

Customer did not leave a comment.

grant G. 
Rating:
4.0

Customer did not leave a comment.

Corrina N. 
Rating:
5.0

Customer did not leave a comment.

teri B. 
Rating:
3.0

Truck needed front ball joints and engine was making noises. Gas mileage was awful.

Fred B. 
Rating:
2.0

A little hole in the wall place. Closed and no one there. Had to call the 800 number and just drop the trailer myself.

Fred B. 
Rating:
3.0

Customer did not leave a comment.

JOSEPH U. 
Rating:
5.0

Customer did not leave a comment.

ANICE W. 
Rating:
3.0

Customer did not leave a comment.

TAMMEY E. 
Rating:
4.0

Nice and friendly

PAUL C. 
Rating:
4.0

I also rented storage from Westside, and had an excellent experience with both the storage and several U-Hauls I rented. Paul is a good manager.

DENNIS B. 
Rating:
4.0

Customer did not leave a comment.

Julia E. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH U. 
Rating:
3.0

Check with the location for confirmed equipment prior to customer pick up to insure all equipment is available. This location did not have everything available as confirmed and we wound up having to drive to two other locations to round up everything. Thankfully there were other locations in this area. All of this was after finding out that the initial confirmed location had none of the equipment, so we had to drive an hour to get what was ordered a month in advance.

TIM H. 
Rating:
3.0

I had to fix the left rear lights myself. After I loaded the trailer and tested the lights and they did not work. I was told by Westside Storage that they worked before I left with the trailer. I then went back to Westside Storage, they referred me to D & B to have them fixed. I was told I would have to unload the entire trailer to find where the wiring was bad. I left and at my first stop I discovered where the wires were separated just behind the light. I spliced the wires back together, taped with electrical tape and they worked fine.

JOSEPH U. 
Rating:
1.0

Only because this location was 100 miles (200 miles round trip) out of the way for us to pickup. The office/staff were great but it was a royal pain to have to go 200 miles out of our way to pick up a truck.

PAULINE V. 
Rating:
3.0

Truck was not clean in the cab or the cargo area.

Brad T. 
Rating:
3.0

Couldn't find a key drop-box at this location even though I didn't need it as they were still open.

Randall B. 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
5.0

Paul and his assistant are friendly, helpful and competent. Thanks.

DENNIS B. 
Rating:
3.0

Customer did not leave a comment.

TROY H. 
Rating:
4.0

Customer did not leave a comment.

DENNIS G. 
Rating:
4.0

Customer did not leave a comment.

richard R. 
Rating:
3.0

Customer did not leave a comment.

KARRIE K. 
Rating:
3.0

Customer did not leave a comment.

Ivan K. 
Rating:
1.0

Poor customer service and overall attitude was that he was put out to do the U-Haul part of his job. Had children running around the store. Didn't even ask if assistance was needed which I have always had at his competitors business up the street. They didn't have the size I needed so I chose this spot. Wanted some small boxes which there was no inventory. Had to round up elsewhere. Very unprofessional. Never another person the store so it's not like he's overwhelmed at the time of inquiry.

Barry J. 
Rating:
1.0

The agent at this location was extremely rude and unhelpful.

HEATHER W. 
Rating:
3.0

Customer did not leave a comment.

Richard P. 
Rating:
3.0

Ogalla Location: there was one person working and he seemed annoyed that we returned a truck to his location although that is where we were scheduled to drop it off. Not very freindly at all, was kind of a jerk. The sign for uhal return was hard to find.

SCOTT P. 
Rating:
4.0

Customer did not leave a comment.

IVAN K. 
Rating:
2.0

Took long to get the trailer, and I had already checked in online. Plus he let me leave without the chains attached or lights working.

woodie J. 
Rating:
3.0

Had a good expierence. Don't really have any ideas what could be better. Was wondering what happens to them trailers when you are done renting them? Are they sold off somewhere or they just scrapped?

Michael T. 
Rating:
5.0

Customer did not leave a comment.

JOHN C. 
Rating:
5.0

Customer did not leave a comment.

ANNA J. 
Rating:
5.0

Customer did not leave a comment.

JOHN C. 
Rating:
1.0

West side did not answer phones ( I tried to call many days and times prior to picking up to verify our truck) the truck was filthy and smelled of smoke but U haul did take imediate action when we contacted them... Thank You!

MEG B. 
Rating:
1.0

We were told they would be open on Saturday. By chance there was someone there when we arrived, but they were actually CLOSED. Not happy with the possibility of not being able to pick up our truck.

Deborah G. 
Rating:
5.0

Customer did not leave a comment.

Jennifer E. 
Rating:
5.0

Excellent service. Very reasonable

COREY C. 
Rating:
3.0

Customer did not leave a comment.

MICHAELA C. 
Rating:
4.0

nice not one problem than

Fabian T. 
Rating:
5.0

Customer did not leave a comment.

Brenton H. 
Rating:
3.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN D. 
Rating:
4.0

Customer did not leave a comment.

jessica A. 
Rating:
5.0

nothing

Eric L. 
Rating:
3.0

Speedier reservation process.

SUSAN K. 
Rating:
4.0

Customer did not leave a comment.

MIKE B. 
Rating:
3.0

Customer did not leave a comment.

Shiloh C. 
Rating:
3.0

Customer did not leave a comment.

JOSEPH U. 
Rating:
3.0

Customer did not leave a comment.

HOLLY N. 
Rating:
5.0

Customer did not leave a comment.

Jessica H. 
Rating:
3.0

Staff was ok, but not the nicest people....... Was sufficient.

janika S. 
Rating:
4.0

Customer did not leave a comment.

VAN J. 
Rating:
3.0

Customer did not leave a comment.

MICHELLE R. 
Rating:
5.0

Customer did not leave a comment.

CARL K. 
Rating:
3.0

Customer did not leave a comment.

Clarence C. 
Rating:
4.0

Well....I suppose you could pack and unpack the trailer. That's about the only thing that I can think of. :)

kathy K. 
Rating:
5.0

Customer did not leave a comment.

RICHARD R. 
Rating:
3.0

Customer did not leave a comment.

MIKE V. 
Rating:
1.0

Have uhaul locations check vehicles better. Customer service needs to be better not oh I don't know I would have to do it different and I don't want to take the time

JUAN M. 
Rating:
3.0

Customer did not leave a comment.

VERN R. 
Rating:
5.0

We were again impressed by the helpfulness of the staff.

Benjamin L. 
Rating:
3.0

There were cigerette butts in the ashtray - which made the truck smell nasty as we do not smoke! Truck rode like hell, never have I been in a bumpier riding vehicle. Even my tractor rides smother then that thing did.

SHERI E. 
Rating:
3.0

First off this was not where I was suppose to pick up my car hauler. I was told by the u-haul scheduler that I was to have a trailer at Triple O in Imperial Ne. He said he didn't have one and I would have to go somewhere else to pick one up! The scheduler at u-haul kept telling me it was there. Long story short. I had to drive 50 miles oneway to pick up a trailer and all U-haul could do was credit me 50 bucks. The guy in Imperial is not a good rep for U-haul. He acted like he could care less if I got the trailer. I was 1300 miles from home I needed that trailer hassle free. Then the lady on the phone also sounded like she could care less. Said well we can just credit your card 50 dollars and cancel your reservation????? Don't think I will be using U-haul in the future.

Ricky C. 
Rating:
4.0

Steering wheel was sticky and dirty, but the truck ran well and was all ready for us when we got there at the arranged time. We didn't have to wait for anything.

Donald W. 
Rating:
5.0

Customer did not leave a comment.

ANDREA S. 
Rating:
4.0

Customer did not leave a comment.

RICHARD T. 
Rating:
5.0

Customer did not leave a comment.

john S. 
Rating:
2.0

Customer did not leave a comment.

DENIS M. 
No reviews have been submitted for this location.

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