We were told that we could pick it up at any time, just use the drop box. However, that was not true. We only had a one hour window. So, our reservation was cancelled when we didn't pick it up within 1 hour of the time that he set. Notably, he knew we could not pick it up at this time. We were also told that because they were not open on the weekend, we could pick it up the day before at no charge. This was also not true. We were charged for an extra day. He seemed like a nice guy, but we were misled in several material ways. We were ultimately able to get it resolved, but not without a combined 2 hours on hold with customer service, and waiting in the cold for most of that. The customer service was not great. The first person I talked to, in scheduling, was extremely rude. When I asked to speak with a supervisor she told me she would have him call me back and hung up. Never called back. Other reps were much better by comparison, but it didn't seem like any of them could agree on the policies. So, we were again misled a few times. Very frustrating. Have never had a bad experience with Uhaul before this.
Ryan S
Westside Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Ogallala, NE 69153
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Buddy made the event the very best,
Michael Mdrop off was quick and easy.
DANA WVery friendly
Josh KNo issues, everything was great.
Gerald B