I rented this 26 Foot Truck for a long distance move. When I picked up the truck I explained to the representative that I would be moving approximately 2,000 miles away and asked if the truck had maintenance done from top to bottom (I questioned the Representative several times if the tires had been checked. The representative assured me as we did the walk through of the truck, that maintenance had been done and the truck was good to go. I was on the road for 1 hour in a half on I-75, when the two back side right tires blowout. I was stuck on I-75 with my elderly mother from approximately 10:00am till midnight. The tire could not be changed out, since the truck was sitting on a two lane highway on the left hand side on the medium. The first tow truck sent out, the tow truck driver said he feared if he tried lifting the truck to change the tires, the truck would flip over and left. Finally around 11:20pm another tow truck company with two tow trucks came and was able to get the truck out of I-75 highway left hand side medium to have both tires replaced. No taxi, uber, or lyft could pick us up in the highway. A state trooper who was on duty was kind and nice enough to take us to the nearest hotel. This issue caused a huge inconvenience and delay in the move. I would not recommend for anyone to rent a truck from this establishment for a cross country move. The Customer Service during this whole ordeal was awful, both from Uhaul and the establishment renting the truck out.
Hilda A
Customer Reviews for WestStar
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing, everything was Great. Excellent Customer Service, Rapid Service for Pick Up as well as for Drop off
Olga MGreat service
Jonny RThis is not a complaint for the location but several weeks ago I reserved a 20-ft truck that was to be picked up a few blocks from my house I got to call the night before saying that that truck wasn't available at that location so I had to drive through rush hour traffic to get a truck. When the operator called she said that the reservation is is not a confirmation it's just a preference which is insane this put me a few hours behind and all of my move thank you
Brad CGood equipment and friendly personnel.
Valentin LWORKERS NEED TO HAVE A BETTER DROP UP SYSTEM LIKE A LOCK BOX AND THEY NEED TO CHECK UNUSED INVENTORY AND CHARGE ACCORDINGLY.
NOEL RThe van smelled disgusting.
MICHAEL SQuick and easy, highly recommend!
MICHAEL APara mi opinión.todo estuvo bien buena atención todo fue rápido estoy muy satisfecho.saludos al equipo.
BRAULIO CNo place to park your car for pickup.
Isaac SGood
Isaias AGreat service.
SANDRA YSuper bien el trato el carro no tan bueno
RODOLFO VGreat customer service. Thank you!
KAREN HGreat people will be back every week
Andrea RGreat Lady, Amazing Service !
JOHN SVery friendly and honest
GONZALO TThe people are the best and helpful all the way will recommend
ADONAY RLady in the station was very friendly and customer oriented.
VLADIMIR RGood attention
FRANCISCO AEverything was great
SHARON WParqueo para los vehículos de los clientes ya aveces toca rentar pero uno anda en si vehículo.
ARIEL UTire light was on Oil change light was on Everything is perfect Friendly staff very professional
JOSE AAttendant was very helpful with explaining how to hook and unhook the auto transport trailer. However the truck didn't come with a lock. My frustration is with the booking itself. when I made a reservation for the trailer, U-Haul charged me for 2 separate reservations instead of combining both. So I ended up paying full price for the trailer instead of the discounted price for combining them.
ROGERIO IThe cabin of the truck could have been cleaner and wiped down. Besides that the attendant was very professional, courteous, and clear. Thank you!
Robert CIt was super fast dropping off the trailer.
DAVID EThey are the best!!! Totally hooked us up with some straps and tie downs!!! Can’t say enough about them!!!
BRUCE JLa señorita que me atendió fue muy profesional y atenta realmente me sentí satisfecho, gracias
MIROHIN DI ordered a Rolling Cart to make my moving successful but the concessionary did not had it and no refund was made. Also I pour more fuel that what was giving and no refund was made.
OSCAR JGreat staff and service. Anna was cheerful and helpful.
AHMED AMobile app keyless
Amparo II was overcharged for a cleaning fee when the truck was left extremely clean and in perfect condition.
KAREN Rson los mejores
OSIRIS GBuen servicio y rápido
Jose CThose guys were great gracias
MIZAEL OThe windshield needs to be cleaner
ROGELIO FCustomer service very good
GERARDO SGreat job
Auguste AClerks were kindly and friendly but they are busy with the gas station clients that result at time delay and Uhaul customers must wait long time.
JUAN RThey took to long on giving the truck. They where flexible in explaining final price.
Daver ROnly recommendation is to exterminate the vehicles sometimes
ANGELA FThis is the second time I have to call road assistance in the middle of the trip because the wheels and tyres of these trailers are old and not well maintained. Totally unbalanced and deformed, shaking the trailer up to the point we lost the tread layer completely and had to call road assistance which was actually fast and efficient
PATRICIO DCálida en todo
LINO SFriendly staff
Melisa ENothing.
Mavel RCheck engine light on.
EARL MLas chicas que atienden y el señor que te entrega y explica cómo usar el camión y el auto transport son muy amables y atentos
JORGE LLa mejor atención y el mejor equipamiento los tienen ellos
jhon aThey closed the contract 2 days later. That was the only thing I didn’t like. I wasn’t sure if everything was alright till then
Franco BMantener esa atención
Dariuska DGreat customer service and suggestions on what would be the best course to take for the money. Would come here only when I need another truck.
Oswald T