Customer Reviews for Westwood Mini Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Westwood Mini Storage

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DAVID G.
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Customer did not leave a comment.

Craig C.
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Lora P.
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SAMIR H.
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William S.
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Yes and no. We drove 600 miles and all was fine. Our return day was Monday 10/5. We got to a storage site which was too small and had to find another. At 9:00am we received a call from someone named Corey telling us the truck had to be returned at 9:00 am? Told him no one said that we had to. He said when we signed the contract we agreed. No where could I find that stated on any of the paperwork as we did all on line. We did not need that added stress. We got the truck returned at 11:00am. The girl that met us was fine and said no problem. Very pleasant about the whole incident. Corey needs to read a book on customer service!

BRUCE K.
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Kevin M.
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Gina W.
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Gurjeevan G.
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DEAN M.
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JACQUE H.
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JENNIFER L.
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Faster check out.

William R.
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Customer did not leave a comment.

LARRY C.
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Great experience! Have used this location I'm the past and always a good experience! Your employee was highly professional, courtiois and helpful...have recommended this location to neighbors and friends.....Larry Collins

John F.
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The person who checked us in at the facility was very kind and helpful.

John G.
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KELLY H.
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Zachary D.
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stacy B.
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Everyone was super friendly!! This alone was good enough to make me a repeat customer. I rented a cargo van. The tank was full, van was clean and appeared well maintained. One of the biggest things I was thrilled about was no stale smoke smell in the van. I had rented previously From another location and the smell was horrible, I actually stopped and bought air fresheners.

Theodore G.
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The gentleman who helped us was incitful and very nice.

wayne S.
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Allyson P.
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burma S.
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In returning the truck, the retuning person had terrible customer service skills.

Dennis G.
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MARCIA K.
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Ben B.
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Schedule a drop off in Hinkley Ohio 2 months ahead online. When we dropped off we found the location closed on a Saturday. Online U-Haul did not inform us that this location was closed on Saturday's. Found another location willing to accept the drop off even though they did not normally take pull behind trailer. This new location was so helpful and understanding. Thumbs down to online communication. Thumbs up to the Strongsville drop off.

Chris G.
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Kenneth O.
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Mark G.
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Youssef A.
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gary F.
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Truck ran and performed great.

Homeyra S.
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scott M.
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Had a noon reservation for mobile check in. Arrived and van was parked way back on lot. (Not even visible until I drove way back on property). Key was not available. Had to go to office and note in door stated they were out to lunch. I called a provided phone number at 12:01 and he said they would be back in two minutes. Didn't arrive back until 1223. Very poor service!!!!

Dolores C.
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Very friendly with fast and efficient service!

Dale S.
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Very smooth

Scott H.
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Customer did not leave a comment.

John C.
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TOM S.
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Be great if cargo van had coat rack capability. Otherwise it was a great vehicle for our needs . Fair rental cost was a plus as well.

paula T.
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Install a larger sign so it is more obvious where the office is located.

Dale S.
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Zero

ROBERT H.
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Exceptional service. Van was very well maintained, cleaned, fueled up and ready to go in the lot. Employees were fast and friendly. Called to check availability and then the entire rental process was done on-site in minutes after I arrived. Highly recommended

mike C.
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Customer did not leave a comment.

KEEON G.
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What the representive quoted and what i was charge was not accurate. I feel I was cheated out of roughly $24. You can stick the original contract and change the terms at drop off. I have filed a claim.

Fabiola R.
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Shaun P.
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owen J.
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Excellent Rental. New van.

Kelly S.
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Helpful and friendly staff. Easy in and out

Valerie M.
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Peg C.
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The van can did have a funky odor.

ROBERT M.
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John S.
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david T.
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BARRY D.
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Very professional, friendly, and quick at getting contract completed.

James S.
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Great experience.

Krista H.
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Customer did not leave a comment.

Sean W.
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Employee was extremely helpful and nice. I would absolutely recommend this place.

Francisco A.
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This location is perfect for my needs. Will return.

Robin L.
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Agent on site was great!

Brian K.
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Online chat wasn't good, talking with several people with long delays between responses. Using phone to reserve or pick up is misleading in many ways, and took much longer than just going inside to initiate transaction.

ROCCO D.
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Mary Pat P.
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The attendant was extremely helpful. Have the trucks parked near the entrance so the location is more noticeable.

CINANDREA H.
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David B.
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Tyler R.
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The man who checked us out at this location was rude and failed to explain anything to us. We were told we had unlimited miles and that was not the case when we turned the U-Haul back in. We were very disappointed in this experience and will never rent a U-Haul again, we will be taking our business else where.

Julia R.
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The gentleman who helped me was very friendly and quick. It was great!

Greg N.
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I rented a van to move furniture. There was hay in the back of the van and it smelled like a farm. Additionally, I booked two furniture dolly's with my online reservation. The person who took care of my reservation in person, did not know what a furniture dolly was. When I described it, I was informed they only had one. When I returned the van. I asked he make sure the furniture dolly was not included. He assured me this was already taken off the bill. When asking for the receipt, I was told that management does not do paper receipts, and I will be getting an electronic receipt by email. I received the electronic receipt and it showed a charge for 2 furniture dollies. I reached out to the store multiple times over the past week to have this charge removed, and they never responded. I strongly suggest renting elsewhere.

dan O.
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Everything was fine

David B.
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Customer did not leave a comment.

Chad M.
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Wonderful experience!

barb A.
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John R.
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More upset with Uhaul corporate for hanging my rental at the last minute from a place that was a 10 minute round trip to one that was well over an hour. That's an hour picking up and an hour returning. I'll just switch to Penske

Julius C.
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Daniel D.
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Nothing to improve. My experience was excellent.

Jaimie Z.
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Morgan W.
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Doesnt give deposit back if its in cash

Jenna R.
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Very quick, friendly, and overall positive experience.

Mike W.
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Dennis P.
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Rachel L.
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Lauren S.
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Debbie N.
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Just spruce up the office a bit.

Keith P.
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Michelle I.
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HEATHER J.
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Uhaul, lower prices or give discount for short trips.

laura M.
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marsha K.
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Nothing needed. Exceptional service.

Kathleen M.
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Paul K.
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MELLISA M.
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jen S.
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Great service - great van - great experience. Would definitely come here again!

Greg B.
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john Z.
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I cant think of any improvements because the attendant was out to check the vehicle and check the truck out and was very courteous and likeable.

David S.
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Customer did not leave a comment.

James H.
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Inside the truck was a little dusty but other than that, great experience. Thanks

Greg B.
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It was awesome

David D.
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The experience was great

ken M.
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Customer did not leave a comment.

Abby B.
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The light back the back of the truck of didn't work. My pick up location and time were changed from what I asked for. The moving pads I ordered were not given to me or straps in the truck.

Joel K.
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This is not the fault of the pick up location, but U-haul reservations. I changed my pick up date from 8-10 to 8-9 and asked for identical 10' truck. When I picked it up, the reservation was for a 15' truck and that was all that was available. Caused confusion at pick up. Staff at pick up location was very professional and helpful.

Charles R.
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Check equipment for safety gear.

No reviews have been submitted for this location.

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