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Lanette G
Customer Reviews for Westwood Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck was a piece of junk. Inside the cab was full of dog hair. A $46.00 charge for putting 21 miles and returning it within two hours is a bit much . will not be back. the guy inside was pleasant. He was the best part
Mike KBeing that the pick up was in a storage facility business, having some sort of U-Haul marking would be helpful. Didn't know where to go and asked someone who was getting in their rental truck.
Elizabeth GSo glad there was person to person on sight service available for the return. We old timers aren't very good at using apps and on line transactions.
JOHN PBoth the truck & service was fine. However, I’m not sure if I would recommend U-Haul. I took a picture of the fuel gauge before I left the lot and once again when I returned the truck. I drove the truck 38 miles and I did put in a couple gallons of gas. I received a final bill saying that they put in 3 gallons of gas. I’m supposed to be contacted in 3 days to resolve this issue even though I forwarded the pictures when I questioned the bill. Hopefully, this gets corrected.
Mark TUpdate the office area with fresh paint and better lighting.
John PGood
Sean PNothing. Super helpful and even went above and beyond to check for a missing item for us.
amanda iWe dropped off the rental in the evening. But as stated for pick up location, we could not get the app to work necessitating a call to 800 number.
Sally SN/A
Elizabeth Ggreat customer service
georgia rThe staff made the experience an enjoyable one even though there was only one 15 foot truck left in the lot. Luckily we needed the larger vehicle. We were also glad it wasn’t night time, because one of the tail lights on the U-Haul we rented was out, and i was worried people wouldn’t see that we were preparing to stop. So, I drove behind the U-Haul with my own vehicle to make sure it was a little bit safer.
Manji AHad to be transfered to 2 different locations bc the 1st location didn't have the truck we booked online. The 2nd location the lady was rude and wanted to argue bc I asked a question about the extra miles I would be charged being it was further from my destination. I was told neither her or uhaul good do anything about it. After I told her I'd call uhaul she told me she wasn't helping me any further....even though my reservation was with her gas station. So then I was transferred yet again to my 3 store and finally got the truck 1.5 hrs later. Not a way to start off moving day!
Mark UCould not have been easier!
Rich NStaff was very friendly and helpful.
Karleen KStore hours make it tough to return, otherwise getting stuck with a bullshit $20 "convience" fee
Ryan CEverything was great! Thank you!!
Bernadette BThe customer service rep was extremely pleasant to work with. Would use this location again.
Fern KThe man working was friendly, efficient and great to work with and the entire process was quick and easy.
WILLIAM RNothing at all.
Tom FThe customer service representative, Owen, is a consummate professional in all respects, personal, knowledgeable, and customer oriented.
Micheal KIt was very easy to get the truck and to return it. The truck was clean, ready to go when we arrived. Very nice customer service at that location.
Joanna JThe young man I dealt with both Saturday & Sunday is the best. Very courteous.
larry bThank u the Uhaul drove great
Scott SI had a good experience with the company and the the guy at the desk was very friendly.
Carolyn Mthe pick up and drop off could not have been more easy
Lawrence BFriendly and helpful
Charles CMy pickup location was changed a day or two before pickup. Supplies and equipment I ordered for the move was not available at the pickup location. I had to drive the truck to another pickup location to get supplies.
Steven FVery Nice experience
Pietro TThe staff was very efficient speedy and friendly
alexis wWe had the 24/7 share, however when we went to the location there was a chain lock that didn't allow us to get in
Karl Mgreat service from Westwood Mini Storage. the number (1-800-468-4285) does not work.
gerald BI needed a rental and scheduled in Medina Ohio! I was then told I had to pick it up in strongsville. They said I had to bring it back to strongsville! I could not drop off in Athens! However in looking at uhaul estimates it would have been 178! Athens is 196 miles from medina to Athens! I bought insurance so I did not have to worry! Instead I am being charged 379! I called and spoke to someone! She would not listen to me, pretended she could not hear me after I requested to speak to a manager, I could hear her breathing! She then came back on I requested a manager, then after a long wait I was hung up on and no manager! My rental is under 330-715-6870! Please have someone call me back as this rate is nothing as I was quoted! Also it was to be keyless, and had to sign a whole different contract at the place where I picked it up! They then said it was a one day and we had to have it back at location by next morning! Please call me 330-715-6870! I feel as if I was hyjacked by uhaul
Laura DIt was not the location I chose but the lady there was very nice . The person who called me to inform me of the location was not very nice. I would describe Hume as rude
Michael BVery helpful
PAUL SThe young lady at the counter was very helpful & pleasant to work with.
viswanathan nmost of the tie-down points in the truck were broken, there were beer cans in the doors and there were food scraps all throughout the cab of the truck
Michael SHad to call for help even though mobile check out. Gates were locked at drop off location. Key drop not very secure.
teresa yThe power outlets in the truck I had didn’t work
Andre MThe guy that checked us out was very helpful and friendly and made it a very fast smooth process.
David VSimple, easy drop off
Bradley FDon't advertise that they have any appliance dollys here. I had to drive to another location in another city to pick one up. It should've been free of charge for that inconvenience.
Suzanne AExcellent customer service. Highly recommend
KYLEY OWhen asking for additional equipment to move with that they have it on location. If not, let the customer know so they can make alternate arrangements.
DARLENE CThe truck smelled like cigarettes and sweat - maybe deodorize it or put air fresheners in it? Windshield could have been cleaner - I spent a few extra minutes cleaning that up inside and out when I filled the tank. Aside from that, the truck ran fine and worked well. Your answer options for "was the equipment clean and well maintained?" should have more than 'yes' and 'no'......maybe an in between like 'sort of'.
Greg TGreat customer service. Quick and easy process and at a reasonable price. Thank you!
NINTI CTerrible. Can I please get a call at 440-724-0682? I asked customer service for a manager to call me and no one has called me yet.
Melanie HTruck ran well and location was pleasant to work with.
Lonnie CI dropped off after hours.
TIMOTHY L