Customer Reviews for Westwood Mini Storage
(U-Haul Neighborhood Dealer)

326 reviews

20819 Westwood Dr   Strongsville, OH 44149
(At the corner of Prospect and Westwood)

(440) 638-5105

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: 9:30 am - 4 pm

Services at this Location:

Contact Us

(440) 638-5105

20819 Westwood Dr
Strongsville, OH 44149
(At the corner of Prospect and Westwood)

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: 9:30 am - 4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Had to call for help even though mobile check out. Gates were locked at drop off location. Key drop not very secure.

teresa Y. 
Rating:
4.0

Customer did not leave a comment.

Todd R. 
Rating:
5.0

The power outlets in the truck I had didn't work

Andre M. 
Rating:
4.0

Customer did not leave a comment.

Michael V. 
Rating:
5.0

The guy that checked us out was very helpful and friendly and made it a very fast smooth process.

David V. 
Rating:
5.0

Simple, easy drop off

Bradley F. 
Rating:
4.0

Customer did not leave a comment.

Michael V. 
Rating:
5.0

Don't advertise that they have any appliance dollys here. I had to drive to another location in another city to pick one up. It should've been free of charge for that inconvenience.

Suzanne A. 
Rating:
5.0

Customer did not leave a comment.

Marlyn S. 
Rating:
5.0

Customer did not leave a comment.

Terrence K. 
Rating:
5.0

Customer did not leave a comment.

TONY M. 
Rating:
5.0

Customer did not leave a comment.

Darlene C. 
Rating:
4.0

Customer did not leave a comment.

DEVAN A. 
Rating:
5.0

Excellent customer service. Highly recommend

KYLEY O. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA C. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE S. 
Rating:
3.0

When asking for additional equipment to move with that they have it on location. If not, let the customer know so they can make alternate arrangements.

DARLENE C. 
Rating:
3.0

The truck smelled like cigarettes and sweat - maybe deodorize it or put air fresheners in it? Windshield could have been cleaner - I spent a few extra minutes cleaning that up inside and out when I filled the tank. Aside from that, the truck ran fine and worked well. Your answer options for "was the equipment clean and well maintained?" should have more than 'yes' and 'no'......maybe an in between like 'sort of'.

Greg T. 
Rating:
4.0

Customer did not leave a comment.

Erik G. 
Rating:
5.0

Great customer service. Quick and easy process and at a reasonable price. Thank you!

NINTI C. 
Rating:
1.0

Terrible. Can I please get a call at 440-724-0682? I asked customer service for a manager to call me and no one has called me yet.

Melanie H. 
Rating:
4.0

Customer did not leave a comment.

Sean N. 
Rating:
5.0

Truck ran well and location was pleasant to work with.

Lonnie C. 
Rating:
4.0

I dropped off after hours.

TIMOTHY L. 
Rating:
5.0

Customer did not leave a comment.

Mark W. 
Rating:
5.0

Customer did not leave a comment.

REBECCA B. 
Rating:
3.0

Do a walk around the vehicle with the customer. We did our own and discovered tail light broken. Also tell the customer the starting mileage! We did a key drop off and the young lady had no access to get that key! And would of been unable to close out the rental if we had not taken a picture of our ending mileage. That should not be necessary!

kelvin W. 
Rating:
3.0

Customer did not leave a comment.

ENRIQUE P. 
Rating:
5.0

The staff are wonderful and it's always a pleasant experience renting from this location!

Nicholas S. 
Rating:
4.0

Customer did not leave a comment.

Akshay P. 
Rating:
5.0

Van was great could have been swept out. Josh is very helpful.

DIANE K. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Clerk was very friendly.

KIMBERLY R. 
Rating:
3.0

We scheduled and booked a location closer to the house. They did call and we had to drive 17 minutes further to a different location. And dropping off at a different location was going to be another charge. Not convenient but the process was easy.

Dean C. 
Rating:
2.0

Not the usual Uhual experience - confusion with the reservation, no text asking to review vehicle condition, no emailed receipt, trouble printing hard copy...but eventually got one. Seemed unorganized

ANTHONY F. 
Rating:
5.0

Very nice.

Kim L. 
Rating:
5.0

Very good experience, excellent customer service.

KRISTIN E. 
Rating:
5.0

Customer did not leave a comment.

Karen A. 
Rating:
5.0

The gentleman that help me through my rental process was very efficient , knowledgeable, And got me on my way quick with no hassles, Great help.

ROBERT K. 
Rating:
5.0

Customer did not leave a comment.

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

FREDERIC B. 
Rating:
5.0

Customer did not leave a comment.

Chris N. 
Rating:
5.0

Customer did not leave a comment.

Devin S. 
Rating:
5.0

Amazing experience, the guys were fast, reliable and respectful.

NESREEN MONTHER N. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

david G. 
Rating:
5.0

Customer did not leave a comment.

brad M. 
Rating:
5.0

Customer did not leave a comment.

Jesse G. 
Rating:
5.0

Customer did not leave a comment.

Bruce S. 
Rating:
5.0

Customer did not leave a comment.

DAVID G. 
Rating:
5.0

Customer did not leave a comment.

Craig C. 
Rating:
3.0

Customer did not leave a comment.

Lora P. 
Rating:
5.0

Customer did not leave a comment.

SAMIR H. 
Rating:
4.0

Yes and no. We drove 600 miles and all was fine. Our return day was Monday 10/5. We got to a storage site which was too small and had to find another. At 9:00am we received a call from someone named Corey telling us the truck had to be returned at 9:00 am? Told him no one said that we had to. He said when we signed the contract we agreed. No where could I find that stated on any of the paperwork as we did all on line. We did not need that added stress. We got the truck returned at 11:00am. The girl that met us was fine and said no problem. Very pleasant about the whole incident. Corey needs to read a book on customer service!

William S. 
Rating:
5.0

Customer did not leave a comment.

BRUCE K. 
Rating:
4.0

Customer did not leave a comment.

Kevin M. 
Rating:
5.0

Customer did not leave a comment.

Gina W. 
Rating:
5.0

Customer did not leave a comment.

Gurjeevan G. 
Rating:
4.0

Customer did not leave a comment.

DEAN M. 
Rating:
5.0

Customer did not leave a comment.

JACQUE H. 
Rating:
4.0

Faster check out.

JENNIFER L. 
Rating:
5.0

Customer did not leave a comment.

William R. 
Rating:
5.0

Great experience! Have used this location I'm the past and always a good experience! Your employee was highly professional, courtiois and helpful...have recommended this location to neighbors and friends.....Larry Collins

LARRY C. 
Rating:
5.0

The person who checked us in at the facility was very kind and helpful.

John F. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Customer did not leave a comment.

KELLY H. 
Rating:
5.0

Customer did not leave a comment.

Zachary D. 
Rating:
5.0

Everyone was super friendly!! This alone was good enough to make me a repeat customer. I rented a cargo van. The tank was full, van was clean and appeared well maintained. One of the biggest things I was thrilled about was no stale smoke smell in the van. I had rented previously From another location and the smell was horrible, I actually stopped and bought air fresheners.

stacy B. 
Rating:
5.0

The gentleman who helped us was incitful and very nice.

Theodore G. 
Rating:
5.0

Customer did not leave a comment.

wayne S. 
Rating:
5.0

Customer did not leave a comment.

Allyson P. 
Rating:
4.0

In returning the truck, the retuning person had terrible customer service skills.

burma S. 
Rating:
3.0

Customer did not leave a comment.

Dennis G. 
Rating:
5.0

Customer did not leave a comment.

MARCIA K. 
Rating:
5.0

Schedule a drop off in Hinkley Ohio 2 months ahead online. When we dropped off we found the location closed on a Saturday. Online U-Haul did not inform us that this location was closed on Saturday's. Found another location willing to accept the drop off even though they did not normally take pull behind trailer. This new location was so helpful and understanding. Thumbs down to online communication. Thumbs up to the Strongsville drop off.

Ben B. 
Rating:
4.0

Customer did not leave a comment.

Chris G. 
Rating:
4.0

Customer did not leave a comment.

Kenneth O. 
Rating:
3.0

Customer did not leave a comment.

Mark G. 
Rating:
5.0

Customer did not leave a comment.

Youssef A. 
Rating:
5.0

Truck ran and performed great.

gary F. 
Rating:
5.0

Customer did not leave a comment.

Homeyra S. 
Rating:
1.0

Had a noon reservation for mobile check in. Arrived and van was parked way back on lot. (Not even visible until I drove way back on property). Key was not available. Had to go to office and note in door stated they were out to lunch. I called a provided phone number at 12:01 and he said they would be back in two minutes. Didn't arrive back until 1223. Very poor service!!!!

scott M. 
Rating:
5.0

Very friendly with fast and efficient service!

Dolores C. 
Rating:
5.0

Very smooth

Dale S. 
Rating:
5.0

Customer did not leave a comment.

Scott H. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Be great if cargo van had coat rack capability. Otherwise it was a great vehicle for our needs . Fair rental cost was a plus as well.

TOM S. 
Rating:
5.0

Install a larger sign so it is more obvious where the office is located.

paula T. 
Rating:
5.0

Zero

Dale S. 
Rating:
5.0

Exceptional service. Van was very well maintained, cleaned, fueled up and ready to go in the lot. Employees were fast and friendly. Called to check availability and then the entire rental process was done on-site in minutes after I arrived. Highly recommended

ROBERT H. 
Rating:
5.0

Customer did not leave a comment.

mike C. 
Rating:
3.0

What the representive quoted and what i was charge was not accurate. I feel I was cheated out of roughly $24. You can stick the original contract and change the terms at drop off. I have filed a claim.

KEEON G. 
Rating:
3.0

Customer did not leave a comment.

Fabiola R. 
Rating:
5.0

Customer did not leave a comment.

Shaun P. 
Rating:
5.0

Excellent Rental. New van.

owen J. 
Rating:
4.0

Helpful and friendly staff. Easy in and out

Kelly S. 
Rating:
4.0

Customer did not leave a comment.

Valerie M. 
Rating:
4.0

The van can did have a funky odor.

Peg C. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

John S. 
No reviews have been submitted for this location.

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