Customer did not leave a comment.Joan B.
Customer Reviews for Whitecourt Corporation
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Overall the experience is great. The site has a gate to the left that clearly said "Uhaul Returns" and had arrows pointing to the gate. I pulled up to this gate, and the main gate opened instead. So I had to back up awkwardly and pull into the main gate. This site is completely gated off, and it is just not clear how you enter, or drop off the uhaul trailer. I have been here twice and same experience both times. Worker was great and very helpful, just confusing site.Ryan A.
Customer did not leave a comment.Kasandra W.
Customer did not leave a comment.Murray R.
Customer did not leave a comment.Richard D.
Customer did not leave a comment.Nicole P.
Customer did not leave a comment.John S.
Customer did not leave a comment.Duane B.
Customer did not leave a comment.Dennis H.
An after hours number that they actually get to speak to somebodyDon H.
You guys are totally amazing thank you so muchSasha S.
My uhaul had no AC, turned off when coming to a full stop. Keys didn't operate in the door. I had to crawl through the passenger side to unlock the drivers door. And check engine light was on. No pre inspection was done by the worker.Shan F.
Customer did not leave a comment.Rod S.
Customer did not leave a comment.Maulikkumar S.
*INTEREST SCAM?* for debit card users!! Be warned that you may not get your deposit back the day of retuning. After being told at rental that my deposit would be returned to me when I returned the unit, we had to prove that it was the same card that the deposit was taken from by matching to the paperwork provided at rental (no big deal we were advised to keep paperwork on us but were then informed that they couldn't process the refund as their machine wouldn't â€œrecognize the debit card as the one being used for initial rentalâ€ and that we now have to wait 5-7 weeks for a cheque to come in the mail - NOT HAPPY! The people that we dealt with at both locations were GREAT!! Uhauls system however IS NOT!!Andrea B.
Customer did not leave a comment.Kevin B.
Customer did not leave a comment.FRED J.
Everything was good and the people were friendly, location was easy to find. However I wasn't able to be refunded onto my debit card so now I'm awaiting a cheque in the mail which is somewhat an inconvenienceVictoria S.
Very satisfied with the service, the girl in Whitecourt is very helpful and very nice.Christina M.
Customer did not leave a comment.veronica H.
I had originally booked for Edson AB; and due to a death in my family had to bump my reservation by a week. Unfortunately, U-Haul was not able to bring the trailer to the Edson location for me; to make it convenient for the grieving customer. Instead; the morning of pick up; I had to drive an hour away to Whitecourt AB to pick up the trailer. That was not convenient; pleasant, or customer service.robin M.
The woman who served me at this location was fantastic. Very helpful and friendly. Had a great experienceJessica P.
Customer did not leave a comment.Susan C.
Customer did not leave a comment.William D.
Customer did not leave a comment.BILLY P.
All went good. Knowledgeable young lady that wasn't afraid of work. Good experienceAllen B.
Customer did not leave a comment.michele S.
This was the only drop off in Whitecourt. Closed on Sundays, tried calling the number on the board on fence, no answer. Used the internet to submit pictures and drop off info. This didn't work well either, it took several attempts to complete.Arkene A.
Customer did not leave a comment.Allan W.
Nothing I thought it was great as it wasJason L.
Customer did not leave a comment.Seong Kil K.
We returned our equipment 1 day early Will we get a refund?Lisa P.
Lovely service .Valerie F.
Very friendly and competent staff.ray P.
Customer did not leave a comment.Jozsef A.
The doors on the unit would not allow for certain items to fit even though they would fit once inside. The roof leaked. The old style crank ball lock backed off. 1982 model should be retired, I booked over a month ahead and not at that location, uhaul doesn't care if you book early, they won't hold anything for you.Julie C.
Customer did not leave a comment.Seungmin P.
Just small side lights only 1was working? Other than that amazing service from Melissa, unit was clean and great thank haul.Sheila M.
Customer did not leave a comment.MATTHEW H.
Customer did not leave a comment.Kerri-Lynne D.
Customer did not leave a comment.Lori H.
Great service highly recommended easy moveMike C.
When I received the truck it wasn't filled properly, while when I returned it I filled it all the way.sheikh muhummad I.
Customer did not leave a comment.Kevin M.
This Uhaul location is by far the best Uhaul experience i have ever had...next time i use uhaul i will be coming back here.Jason C.
Customer did not leave a comment.Chrystal S.
Discount were getting a large truck on the 6th in lethbridge. Could really use a break in price 👍😁Jason D.
Customer did not leave a comment.Philip C.
After a bad experience the weekend before with uhaul central booking, we were very very happy to the superior service we received at the Whitecourt location. The staff was very helpful and a pleasure to deal with. Unlike the people we dealt with at central booking, who were very rude and very very unprofessional. I'm happy to say the Whitecourt location was exceptional with their customer service!!! Thank-you Whitecourt!!!Sharon L.
Service was very good. Courteous people.Hubert M.
Everything was great! The staff is friendly and knowledgeable. 10/10Michel B.
Make your safety chains with wider hooks on them to accommodate different style of hitches when I picked up the trailer the safety chain hooks wouldn't fit so i had to spread the hooks apartDarrell P.
Customer did not leave a comment.Jacques D.
This unit was filthy in the cab and was not even swept out in the back. Not sure if the rental actually cost me more. Please look into the cost.dale R.
Great customer serviceLANCE F.
Customer did not leave a comment.Joseph H.
Customer did not leave a comment.Scott L.
Customer did not leave a comment.George M.
I initially rented a unit from Grande Prairie, to be picked up at 10am on Saturday. I received a call the Friday before, that there were no units available in Grande Prairie, but I could pick up a unit in Whitecourt, 281km from Grande Prairie. I was told by the representative that called me, I would receive an extra day as well as free kilometers for the inconvenience.Tami K.
Customer did not leave a comment.Dale R.
All was great - good employeesDonald K.
Customer did not leave a comment.Douglas D.
Customer did not leave a comment.Wade B.
Customer did not leave a comment.brenda C.
Customer did not leave a comment.redge S.
The only thing that would be better is if it had a jack on the hitch Would sure make unhooking and hooking up easierDavid W.
Customer did not leave a comment.Sheryl L.
I waited 1.5 hours to get my deposit back. The machine didnt work for the poor lady, she called her boss and he said its not his problem. She was really frustrated and sorry. She called the debit machine customer service to help her and finally it worked. Although not the lady's fault the service was very poor and her boss could have maybe done something to help as there was three people after me in line.Chantelle H.
they had trouble with there on line depit machine maybe improve or upgradeFrederick Z.
This was not the fault of Whitecourt storage. U Haul as a company is crooked and chincy. I am forced to use them because they are the only option.NORI A.
Customer did not leave a comment.CARLA C.
Customer did not leave a comment.Gerard B.
Customer did not leave a comment.Steven H.
Always happy with this Whitecourt location. Thanks RickRICK H.
Customer did not leave a comment.BLAIR A.
Lisa at Whitecourt was amazing. She was super helpful. George at country tires in 100 mile house was super as wellKen M.
Customer did not leave a comment.Nigel T.
The people at the pick up location were very helpful. They had the trailer ready to go, and were quick and efficient at getting the paperwork completed and the trailer hooked up to my vehicle. They are to be commended. I also appreciated how easy they were to connect with by phone, and how good they were about answering my questions.Sandra D.
Hire better staffColin D.
Customer did not leave a comment.CHARLES M.
Customer did not leave a comment.Siegfried Z.
We were not given the size of truck requested due to availability. When we picked up the truck, the dolly and furniture pads we requested were not with the truck. The invoice and charges have not been changed to reflect the decreases of the dolly and furniture pads.Teagan A.
Customer did not leave a comment.CARRI B.
The place i was scheduled to drop off was closed the day of. Super annoying. Found a poorly placed sign stating to just leave the Uhaul there. 4 days later I got a call wondering why I didn't return the Uhaul. Fortunately i took pictures of the trailer dropped off in front of the business because i basically had to leave a trailer unlocked and open for the taking to anyone. In addition the break lights and signal lights stopped working mid trip. It was a rusted out trailer so I am not surprised. The text sent from Uhaul stating existing damage led me to a web link i could not open and got a prompt stating that the web page no longer exists. Finally, upon the initial puck up of the trailer it took over an hour to put the paperwork through the Uhaul system because the system was not working. This was an incredibly poor Uhaul experience.Kristine C.
Be aware of closure times but if it's closed there is no problem dropping the trailer off you after hours. Just follow the online instructions !Jessica D.
The customer service I received from melissa, the manager, was above and beyond my expectations. She is knowledgeable, professional, and went way out of her way to ensure we had a great uhaul rental experience. I highly recommend uhaul and that location!!!!!Michelle T.
The pick up was great. The sales person at the location was very friendly and accommodating. My original pick up was suppose to be 10 minutes away but had to drive 2.5 hours away and the sales person inwhitecourt was aware. She allowed me to pick up the trailer after hours. The trailer didn't have proper light working and my husband spend half of next day to fix the light.Charlotte E.
Awesome service. Awesome vehicleShirley E.
Customer did not leave a comment.JACK R.
Customer did not leave a comment.Sara C.
Customer did not leave a comment.Ken T.
Lady had very little knowledge of the computer and debit machine. Had to call for support 5times.Todd T.
Customer did not leave a comment.MARTIN B.
Customer did not leave a comment.Rick K.
Customer did not leave a comment.Raphael P.
Customer did not leave a comment.lori F.
Customer did not leave a comment.Maryann C.
I rented an auto dolly last month for the other trip-the cost this time tripled- I am unimpressed on pricing for the same trip other direction Based on this cost I won't be renting again.Dan W.
Customer did not leave a comment.BROOKE L.
Very friendly service and very helpful with all our questionsAnne D.