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nicolas b
Customer Reviews for Whitecourt Corporation
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Uhaul needs to start putting winter tires and block heaters in their vehicles...the tires on the uhauls are crap and if you are driving in normal winter season it can be a bit of a nightmare. We literally had our 15 foot uhaul stuck in snow twice , once in a pull out on the side of the hiway and once in our driveway which was plowed. Literally ubget into 4 inches of snow the trucks don't cooperate. The first time we got stuck we didn't think we were gonna get out, so I contacted roadside assistance for help. I was informed it was going to cost me 450 dollars for a tow truck to pull us out because getting stuck in snow or mud is not included in the roadside assistance with your contract even though they don't equip their trucks with proper tires. It is also the law in British columbia to have winter tires and they seem to be able to get away with not having to follow the laws in that province. Customer service was excellent and I've never ever had a problem with that aspect. This time around my 10 hour move to another province ended up being a nightmare. Please take Into consideration when renting a truck in the winter that problems may arise due to crappy tires.
NANCY LThe ladies that helped us with pick up and drop off were amazing , we will continue to use there site for rentals
Garry DThe paperwork processing was tedious and somewhat overwrought, however the staff person was very pleasant and helpful.
JEFFREY TFound trailer with last customers personal padlock on the door. Had to find bolt cutters to remove. Inside still had cardboard from last user
Steven WBetter trailers would be good, but the staff was exceptional.
Paul BVery easy and efficient for equipment drop off
Zachary SThe vehicle inside was not clean but was usable
Marc BMelissa was great to deal with
Barry WNight drop off was very convenient and easy to do. Nothing to improve
Chad MYou have a great hostess at the front office who was very helpful and friendly.
earl wAfter hours drop off was convenient
Kirk CHorrible reservation process Didn’t get the trailer I booked and was at a different location Be warned if you decide to gamble with uhaul
Darcy BPersonnel at the White Court location, extremely professional, very pleased with that you equipment was very well suited for hauling vehicles. I would recommend to my friends and family to use that Passi whenever needed and also the equipment.
Timothy AEverything was smooth and very easy to use
tanner sEverything was ready and available for pick up had no issues with renting the truck for moving
Carie CWe had to drive 300 km one-way to pick up the truck and 300 km back home. Then we had to travel the original 500 km to our destination. What should have been 500 km ended up being 1100 km!!! We were notified of this the day before pick up. The rental had been booked well in advance. Completely unacceptable!!!
Clarence RThe owner was outstanding. She went above my expectations and truly cares about her customers and their well being. I would recommend her for Uhaul rental anytime. Thank you
Bonnie LFlexible, helpful and friendly staff
Caleb AVery friendly and helpful staff
Darold BThey had exactly what I needed, paper work was quick and I was on my way .
DENICE Phave units closer to customers.
Steve CMelissa was very friendly and professional. Vehicle was clean and ready to go when we arrived to pick it up. Paperwork was done quickly and efficiently
saul hThe estimate was way over what I was quoted
jeff lMellisa (Whitecourt) was super helpful, patient, accommodating and went that extra mile to help us secure a truck for a move to Edmonton. Thanks so much Mellissa!
Verna HThe car hauler I rented was so easy to use
Rodney LEverything/one was well above my expectations Will definitely be going back there again when in need of an enclosed trailer again
David LTypical U-Haul I booked way ahead to have a truck in Grande Prairie to move and they didn't. Made me miss a day of work to drive to Whitecourt to pick one up 2 1/2 hours both ways. Ended up having to add a car hauler to get both vehicles back to Grande Prairie and decided to keep it for the move to save on fuel since I had to already drive to Whitecourt and back. The lady at the location was very nice. No debit or credit card machine on site. Little experience on trailer hook up just handed me the paper with instructions.
KLYE MReserved a 15 foot moving truck, day before move was contacted that no trucks were available? Was advised there was a 20 foot truck 300 kms away but I would have to get it myself. Was told for my inconvenience I was given an extra 300 kms and an extra day. Which only covered the extra mileage I had to drive the truck 300 kms to the city I actually had a reservation for and the extra day was required to pick it up so I could get it there to use. Compensating someone for not having a truck available that was reserved and having to pick up the truck in a different location was disappointing . The persons I had dealt with were polite but I felt this wasn’t the first time as they’re answered were well scripted. The truck had 700000 miles and a smashed driver side mirror.
Garry LYou need to improve your truck head light its hard to drive during night time. You need to change bright white head light. Or LED head light for safety reason.
Bing CEverything perfect and so convenient!
Mykyta VThe pick up was great no issues there.
Rossano HFantastic customer service!!
TANNER SI arrived late so much of this is on me. Anyhoo, I was given a different serial number for the truck … I found the truck on the contract but it was obviously not ready. The one that was had a different number. Called the help line who was exceptionally helpful. She walked me through unlocking the vehicle and start up. The outside of the truck was very dirty ((it is winter) but the inside was fine. So off I went. Truck is fine … gas millage is poor but whatever…. So I returned the truck yesterday and to my surprise was charged $75 for extra millage. When I changed the truck from the original van in GP (only had a 24 footer … not my original 15…) I was promised an extra day and extended millage coverage …. Approx return from GP. Plus 200 kms … it’s not a huge deal all costs considered but was a bit of a surprise. The fact I got the truck I needed at the time I needed speaks volumes in itself
Ross MNice lady i dealt with big yard one shotted it into its spot without an issue well kept office as well def recommend to others
Kelly JI had a reservation for a week for pick up in Edson…I got a call the day before that there was not one available. I had to drive to Whitecourt to pick one up as I had no other option. $60 extra in fuel and the time I will not get back.
Dennis BBetter signage in how to get in the gate etc I sat there for 15 min before having to call
Ken MMy departure location was Edmonton and I found out less than 24 hrs prior to my pickup time that there weee no 6x12 in Edmonton . I had to drive to Whitecourt to pick it up which was very stressful and expensive. The service on Edmonton was terrible, the service in Whitecourt was friendly and professional.
cheryl fHonestly there was nothing wrong with this location but it was closed when I got there so I can’t really say
Jonathon BCustomer rep was very helpful, knowledgeable, kind and professional. Very pleased! Highly recommended!
Robert JGreat service
Robert BTrailer had a broken light. I asked the attendant and she didn't care. Told me to put it in report. Trailer didn't match with the app checkout. Attendant didn't care. I did not like the fact I had to pay with credit card. I would have preferred to pay cash. Back door of trailer didn't seal. It aloud alot of snow in. I was pretty mad cause I was hauling a motorcycle and it got covered in snow. It seems that about 50% of the time we rent from U-Haul there are issues.
Darren BFast and friendly service with a smile!
Blair KNo staff there when dropping off on a Sat. Husband had to lift the 6x12 trailer off the truck by himself, there were no wheel blocks or dollies anywhere, thankfully he wasn’t injured. Someone older or with mobility issues could be seriously Injured and may even lay there until someone comes on Monday, would not be survivable in a significant winter condition. Very Unimpressed with this!
Katherine CGreat Customer Service! Very friendly and accommodating to Request and last minute adjustments And very well organized office operations. Highly recommended! Gerald & Clarissa
Gerald TI did a drop off when they were closed so I did not see anyone.
KAREN PEverything was great
Ray mGreat communication and access to after hours mobile pickup
Jonathan OExcellent customer service!! Thank you
guljit sLady at drop off was nice.
Cassie BNo issues throughout the process. Good job. Thank you
Phillip ABetter instructions I had to call after hours just to be told leave it there. I did not know that as could see other trailers behind a locked gate.
Mary A