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GERALD ANDREWS
Customer Reviews for Wicked Diesel & Auto Specialists
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This place should not be a uhaul dealer.
Clint CovillThis location needs to be cleaned up. The women’s bathroom is broken and the men’s room has no light that works.
Mike MooreThis is a diesel repair shop so it was dirty like most repair shops. Otherwise these guys were great. Took care of checking me in right away.
Thomas TindaleThis uhaul was horrible and I expressed the mechanical issues I was experiencing yo both customer service and the drop off location and was completely disregarded. I'm sure they rented it out right away before fixing and I returned it a day early! Very upsetting
DANIELLE CHURCHThey charged me $35 to unhook the hauler. Felt like a scam
Lynn Mumblothe u haul was there on location and ready to be rented when i arrived.....vehicle was clean inside and had a full tank of gas....location was abit inferior but its because its a mechanic shop also with cars scattered around the premises....the gentleman that helped me was polite and got me taken care of as soon as i walked in...
lance celanderWe have dropped two trucks off at this location. The first was uneventful as the location was open. However, the second was after hours and neither the app or the link provided by U-Haul worked as it couldn't determine our location. Even talking to customer service didn't help, although the person spoken to was very helpful. Unfortunately, I'm still trying to get the final bill resolved as we were charged for an extra day even though we returned it a day early and also charged for the after-hours fee even though customer service said they would make a note of the issue and not to make that charge. Still can't get a response from U-Haul to clear those charges.
Vicki EngelmanAll working parts should be working
Juan Adolfo Sanchez FuentesThey are primarily a mechanic shop, but return was simple and I did need to extend my rental by one day and they were super helpful about that when I called the request in ahead. The location is easy to find, and I was able to park the truck, but I could see it being tight with the street parking being a backup option.
Tyson SchumcaherCan’t change perfection
Mark RobinsonI don't have the names, but the Drop off went very well. I really appreciated having the help to ensure I parked correctly on an incline found in the alleyway, to make removing my low car off the AutoTransport have Zero issue. Check out went quickly. No issues, Not picky. Just Real!
Tony ChunkapuraNot a good part of town but not the business fault
Jason HartsellThis is a small, very busy auto repair shop. Drop off was easy but "clean" is not applicable due to the nature of this business.
Joe BellBest customer service I have ever received.
David ConradPick up location seemed to be more of a scrap yard for vehicles in different states of disrepair.
Joe ShowalterIt was closed when the van was delivered
Brent PottsI don’t want to be charged for the after hours drop off. There are no hours or days open posted at the location. There is debris everywhere-junk vehicles and no clear parking spots. The uhaul key drop off is hidden on the other side of the building-you have to search for it. And it isn’t the fault of the facility-but there is a high homeless population and as I went around the side an individual was walking fast to get inbetween me and my vehicle and was yelling about how someone/something is going to kill everyone. So the key was dropped bc there was no way I was coming back to this place, trying to guess when they’re open. Unsafe. Inconvenient.
Kinsley KempA 6X4 trailer rented for 4 hours should not amount to $90. Especially for in town moving.
RJ MOULTONFinding a unit was one of the worst time I have had.
Paul MansfieldThis rental was less than acceptable. My original quote of $192 finally resulted in a bill of $335.92. THAT'S BULLSHIT. Originally scheduled for pickup on 04/12, I had to change the date to 04/15 due to a snow storm. Since the only drop off location was closed on Sunday (the drop off day) I opted to pay for an additional day. With the drop off location closed I was basically cheated out of one rental day THAT I PAID FOR. When I discussed the issue with the U-Haul customer service rep I was told that the price had changed as the price I was quoted was for the day the reservation was made - not the day of the rental. The CSR said the price went up due to the fact that the date was a high demand date. Why wasn't the correct price disclosed when the actual pick-up date was entered into the reservation? I have rented from U-Haul several times with little to no problem. I will certainly think twice before using U-Haul again.
Glen MitchellDoing the actual paperwork is timely. Asking patrons to go over damages using their personal cell phone to take pictures and upload is timely and when it is cold outside, it is very difficult. Not all customers want to do things electronically.
JEAN HAZENStaff was very helpful and accommodating even when the U-Haul website wouldn’t work
Casey HobbsTruck was dirty when I got it and I may get charged. It was cleaner when I picked it up when I dropped it off and I still might get charged.
JANET MORGENSTERNVery efficient and professional place and person. THANKS
Keith Herbster( Give out ) .u haul whit shirts logo..moving with u haul..put print on the back of the shirt. Front of shirt put small print u haul ..orge color orge right arm ...u haul did a great job thanks..
Melvin AsencioNeeds to update his computer and card scanner so they work.
EDWARD WORRELLEveryone was friendly. My father actually dropped his phone in the truck without realizing until the next morning. We called his phone and found that the employees found the phone and had it at their desk waiting for him. Thank you
Adam Duncannobody was there, called the number provided and they told me to just drop the trailer.
WILLIAM ERBSEN