Customer Reviews for Wild Bills

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Wild Bills

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LUCAS S. on

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Daniel P. on

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Lori H. on

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Joe P. on

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The 5x8 should provide more places to secure straps to avoid movement of the cargo

Isaac R. on

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The staff is friendly and made the process fast. Thank you!

Layton S. on

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Donna K. on

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1st off they ARE NOT ON COLLEGE AVE.. on US 41 in Ruskin. It is a THRIFT STORE / UHAUL dropsite The Lady was very pleasant and apologized for the wrong address information

LISA M. on

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MARTHA S. on

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Anthony C. on

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ADAM O. on

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ROBERT W. on

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In relation to the Gastonia store, they and corporate need to look into their lack of communication immediately.

MICHAEL S. on

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jane O. on

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Although we had appointment pick up time of 8 it was almost 9 before we got the truck

BRUCE H. on

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Brian C. on

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The service was excellent. Was very courteous and friendly. Would use again if needed.

jim m. on

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FRED F. on

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This place was disgusting !!

barrett B. on

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the AC was not working!! and in South Florida thats un acceptable!! riding in the truck with No AC was awful!!!!!!!!!! there is also no safe parking to leave you personal car at while using rental truck

Richard W. on

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Already did recommend to a man

MYRA P. on

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I love this location and I have rented a lot from Uhaul they were kind courteous and professional

WENDY A. on

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Wonderful people.

Chris C. on

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Nothing...the location had friendly staff and very helpful

JACKIE S. on

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James H. on

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Great service. Would definitely use this location again.

Cherrise W. on

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Layton S. on

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Originl pick up location was not able to provide original request not communication from uhaul of new pick up location

Eugene S. on

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Tom L. on

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no improvement required, very satisfied on all levels,thank you

Elizabeth G. on

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Mary J. on

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Keep a better check on the maintenance of your vehicles. First of all the truck was out of alignment and I had to put air in 3 of the tires. Other than that the experience was good. I will use UHAUL in the future.

GROVER B. on

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Very nice.

Jeremy P. on

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Was not on contract to drop off at this location. Original location would not accept tow dolly. No one was present when we arrived at Wild Bills location. Place was nasty, dirty, and in my opinion, a very unsafe location. U-haul phone customer service needs to be more professional, changing a drop off location by text, AFTER arriving at the location on the contract, to a different UNKNOWN location is not a professional thing to do. VERY ANGRY AND UPSET CUSTOMER THAT WILL LOOK TO RENT FROM ANOTHER COMPANY IF ISSUES LIKE THIS ARE NOT ADDRESSED...adding miles to the account does nothing after arriving and being BELOW the allowed amount of miles traveled in the first.

WILFERD g. on

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RICHARD B. on

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Bill w. on

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I will never do business with u-haul again. If anyone ask me about u-haul I would tell them to use someone else.I made reservations for a ten foot truck three weeks prior to the rental. No ten foot truck was there. They told me to use the much smaller van.BULL S

Constance M. on

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RYAN C. on

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The only issue I had was when I was gassing up the truck I needed to be at half a tank so I each ed the gauge it never moved until I put $47 dollars of gas and ended up having a full tank. I expressed my issue at the return with the issue and no respone was given. Very upset that it cost me an extra 25 dollars.

KAREN D. on

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Sheila and her staff did a good job getting the truck that we requested. However, on our contract, The drop off location was at Compass Self Stg on Dale Maybry, Lutz. We returned the Uhaul at Compass about 1:00 pm. When we got home there was a message from Its Finished Uhaul about our scheduled drop off.

patricia s. on

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My confirmation sent me to a haul location that did not have trucks. My moving day was very busy meeting people - I ended up being late since I had run around to another Uhaul dealer in order to get the truck.

brian n. on

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LENNY C. on

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Eddy B. on

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Nothing the girls working there were absolutely wonderful I would definitely recommend this location to anyone fast friendly service

Jesse L. on

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TONY H. on

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rosemary n. on

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Have more employees like Mr Marvin Perry.

Russell W. on

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Michael S. on

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CHESTER J. on

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Great service.

Christina G. on

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I thought the price for just 5 hours was ridiculous, the truck had no air conditioning in a state that is 90 plus degrees outside.

Carol ann H. on

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charles b. on

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THOMAS F. on

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THOMAS F. on

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CONSTANCE S. on

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Gary K. on

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Douglas H. on

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I was charged $0.79 a mile, but 3 weeks earlier I was only charged $0.59 a mile. Why was I charged more per mile 3 weeks later?

Christopher S. on

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Tammy r. on

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Denise S. on

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Patrick M. on

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Read comments above. Very helpful at wild Bill's.

Kathleen E. on

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Johnny is wonderful. When I went Saturday, my lights did not work. He met me on Sunday, his day off, and was able to rent me the trailer I needed. Above and beyond duty. Wild Bill and Johnny are the best. I would recommend this site to everyone!

Peter R. on

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Trailer leak in the inside.

Carl M. on

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When I picked up the truck I was given an extra day because I could not complete the one way move from Ruskin, Fl. to Lakeland, Fl. in 24 hours. The agent at Wild Bill's in Ruskin called U-Haul while I was there and got the approval. He wrote the approval on the contract. (U-Haul had said nothing about charging extra when I made the reservation to pick up the truck on 5/21/2016 and return it on 5/22/2016.) I returned the truck the same day, 15 hours after picking it up to Ideal Wheels in Lakeland. I pointed out that an extra day had been granted and the agent confirmed that there were no additional charges. Imagine my surprise when I see a $70.28 charge on my VISA bill a few days later. I called Ideal Wheels and they said Wild Bill's would have to take care of it. I called Wild Bill's and they saw where the extra day was approved, but I would have to call U-Haul to get it straightened out. I called U-Haul and the call was disconnected before resolution. I called back and again the call was again disconnected. I tried again and the agent said the matter would be sent to customer complaints and I would hear something within 3 days. I asked her to simply call Wild Bill's and get the issue settled. When she put me on hold I was disconnected again. Two days later I got a duplicate bill for the $70.28 with no explanation of what they had found out.

Carl J B. on

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Carol S. on

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TONY H. on

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Eddie B. on

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mary l. on

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Ronald H. on

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Lawrence M. on

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Lawrence v. on

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Douglas S. on

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HUGH M. on

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Service was absolutely perfect in every way! I will happily be a repeat customer whenever I need a rental van or truck.

youssef n. on

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The truck looked fairly new but it is very slow and seems to have dificulties keeping up with the trafic i really dont know why.

CLAYTON G. on

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excellent service...friendly people....will do business again

Theresa N. on

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Although the staff was friendly the inside of the store was falling apart and infested with mosquitos. There was a delay in getting the truck as the Internet was down. When we finally got the truck and they opened the back it was very dirty and had beer cans in it.

Sandra W. on

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The sliding door needed to be oiled and when it rained on our trip, what water dripped onto our totes as very rusty water. no damage was done to our stuff but it was somewhat messy......

Tom C. on

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We rented an almost new truck. It was comfortable and clean at a good price.

Gwen R. on

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Calvin K. on

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DeAnn B. on

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It's the only one in the area. The owner is really nice but the place isn't in the best shape.

Frank R. on

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Tammy r. on

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David Z. on

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I was thoroughly upset with my reservation, the location that was originally assigned to my order did not have the truck and the second location the reservation stated I was to pickup at noon not 9a.m. I'm not happy with uhaul and will not rent from you again. Piss poor communication, it was also stated to me someone attempted to phone me wish was a total lie, cell phones all have call logs and I have email and voice mail, no excuses!

Thomas M. on

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VALLERIE J. on

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SALLIE L. on

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Better signs outside. Great service.

TAMMY R. on

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WOJCIECH L. on

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RICHARD H. on

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JANICE K. on

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Signs for drop off parking

JACKIE C. on

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Lisa C. on

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JUDITH P. on

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Fix the trucks.

ALAN M. on

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JOHN W. on

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My reservation was changed to 3 different locations over 2 days. I was not notified until I got to each location. This was the worst experience that I have ever had with Uhaul. I can't even begin to explain the trouble that I went through to get the trailer and having to change plans on a 1400 mile trip. Very disappointed!

DAVID W. on

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George K. on

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Very convenient location & reasonably priced.

Marcel R. on

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No one was there when I dropped off the truck.