Keep up the great work!
Robert L
Customer Reviews for Wild Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Abbotsford spot was great. Very good customer service. Very pleased.
Thomas MDeb was amazing and more then help and took care of any issues I had. 10/10. In future I will be going here to book equipment and not the unless app. Will recommend this location to others.
Jake CDropped off during business hours, no one was there, doors were locked. Had to use self check in.
Robert CHave an employee who will actually be there during hours and answer the phone/return last days phone calls
Janice RDropped during normal business hours. Nobody there so didn’t interact with anyone. Seemed cluttered outside. Not sure about inside since I never went in or saw anyone.
Corey TDebbie is the absolute best always there to help me when I need it.
HEIDI SI was not happy because I had to call the person to even open the door to rent the truck when she new around what time I was coming and also when I brought it back
Salina BNothing needs to be improved everything was explained perfectly
Mathue LWell i waisted lots of money and gas on miles when i could of just dropped it off at my local u haul place i was told i had to drive it all the way back there very mad and might never use u haul again
Dustin GNo one was at the store at drop off. I did not have a phone with me. Unhooked the trailer and left.
john sI asked and order pick-up to be in Medford, WI. The only way I found out it was 30 miles away was because I called to confirm my order. Russ's Auto, where I wanted to pick up the trailer, confirmed they did not have my order. You, the customer have to go to where the trailer is located.. U-Haul will NOT bring the trailer to you. They will call you the day before scheduled pick-up and tell you where to pick it up. Why allow me to selected a pick-up location if you're not going to honor it. When I called they gave me an extra day to return the trailer which I didn't need at all.
Marsha NEverything was great except the traffic department at Uhaul in Eufaula,AL. They are the worst and most unhelpful group of people. They completely messed up my trip. But thinks to the wonderful lady in Valdosta Ga Uhaul on Oak Street. she went above and beyond to fix the problems that Eufaula AL uhaul caused.
michael hGreat service
Debra WNo personnel available. One phone call and it's complete.
skyler aThe service was awesome
Dennis HCustomer service was great and friendly. The price was better than any other rentals.
Dana CVery friendly and ready when I arrived
Mark FShe was very nice and helpful but the trailer had a bald tire. I had to run the trailer back to the Schofield location that was originally the scheduled location for pickup and get the tire changed. The Schofield location was awesome to me, there was a service manager from Appleton WI that changed the tire on the spot and got me on my way.
Richard LReturned after hours; easy process.
Mike ZThe check engine light was on but I was assured it was ok. The truck ran very rough and would not accelerate well without loud rattle from engine - Thank goodness I did not have far to go. Deb at Wild Rentals was AWESOME!!
Sarah BThe lady at Wild Rentals was awesome! She made dropping off the truck/trailer so easy! Thank you.
Dawn RNothing comes to mind.
Chad VI had to go to 3 different locations one mess up after another from uhaul. This 3rd location got what I needed and helped me very honest and friendly people.
Candy VPut a jack on the trailer incase it gets heavily loaded and for some reason they have to unhook it otherwise it was awesome
Andrew HRepresentative did not check equipment or our hookup. Only one person in office, and she was very busy. But she did check us out very efficiently.
Susan WCheck all fluids as the washer fluid was empty.
Tanya gNo improvement needed worked at well for us.
Russell DFriendly owner present for early 8 AM rental. Unit was clean. Rode and drove fine. Had a lot of miles on it but looked and drove nice. Glad dealer had the large unit in stock. Would use again. Thanks.
Norman LNothing needed
Tabitha DJody and Deb are great to work with. I rent a truck 1 to 2x per month and they make it painless. I never worry about not getting a truck.
SUE MThe trailer floor was dirty when I picked it up. I asked the for a broom and swept it out in about one minute. No big deal. Getting the trailer was quick and easy. Staff was very friendly. Everything went just fine.
Mark MWe were BEYOND happy with the service we received from Wild. They picked up our truck the night before because we wanted it at 6am -- then came in early to make that happen. Quick, friendly, and above/beyond our expectations!
Terri WNone- except maybe for a lunch coupon , no just kidding
Sue MTow dolly had a crack in the wheel cover and was not discussed before I returned it. Thankfully there was a sticker to notify that it was damaged previously.
Tom WThe latch on the back was bent so you couldn't relock it. We had to bungee cord it down. You could see someone had hit it before. The service was great. The lady was so nice and explained everything.
Jackie WYour equipment broke down in Topeka Kansas. I could not wait for roadside assistance so I called a local company to help me out. You should have your equipment better maintained. I have incurred an $86 bill and I want to be reimbursed. This break down caused me to have a Major anxiety attack.
Patsy KWe have rented trailers twice from this location. This is our preferred pickup around the Marshfield area. We are renting a truck this weekend and I will drive a little farther and use this location for the service and open Saturday mornings.
Sandra CBusiness hours are listed as open until 4 PM. I arrived at 3:30 PM but the off ice was locked. I was unable to complete the online return with the app, the wi fi reception was minimal. The app kept locking up before I could finish the return process.
Jeff SNew equipment Uhaul specific location not multitasking with another business
brett bGreat job
steve sDropped off when It was closed, Never seen anybody but it seemed like a nice place
Randy SI had to hook the trailer up without any involvement of the agent, which has never been my experience with Uhaul. I was told that I had to sweep it out before returning, which I did, but there was a good amount of snow in the unit when I opened it. Overall, I was underwhelmed by this rental.
RODGER Pgreat experience!
Diane NVery helpful and flexible.
Tran BI had made a reservation for pick up at another location. Uhaul changed my reservation without my permission. When I called to update they changed my location pick up for a third time. When arriving at location no one was at the office and would not answer any phone calls. I was then told there were no trucks available for 200 miles that day. I was livid. They told me they updated uhaul 2 days prior and no one contacted me directly. There was a lot of miscommunication and it caused me a great lot of trouble. I was able to finally get a truck about 4pm that day but that created a huge mess to rearrange all my hired people that were helping me move. I almost got charged a full months rent at my old house due to the conflicts.
Erin WVery nice people. Rental was available when I needed it.
Jim HMake sure trailer does not leak . Got our stuff all wet
Terry FVery helpful
ROLAND S