The only issue I had was standing water on the shelf inside the truck and it got some of my boxes wet. Not a big deal and a great experience overall!David C.
Customer Reviews for Wilderness Chevron
(U-Haul Neighborhood Dealer)
Maple Valley, WA 98038
(S of 18)
Services at this Location:
- Monday9 am–3 pm
- Tue–Sat9 am–5 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.David L.
Staff was amazing. Very professional and there were no problems at all. Will definitely use this location again.Brian M.
The dropoff location was so fucking confusing.Jeffrey K.
Customer did not leave a comment.Todd P.
Customer did not leave a comment.Leon P.
Customer did not leave a comment.mike G.
Another great experience with this location. They have friendly staff and plenty of inventory on-hand. Processes is quick and painless.Douglas R.
Fast, convenient, location. Easy to call ahead for reservations. Pickup & drop off convenientTerry M.
Customer service inside was excellent. The website/mobile app still disconnected. Need to push notifications prior to rental and prepare requirements (ie 2â€ ball for towing, online check in prep, quicker uploads for license). The return used to track when arriving at facility for return. Didn't happen this time. But once I remembered that I was able to get to the return procedures. However when i looked at the example of a photo, i got bumped from filling in the remaining photos. .overall the rental facility A++, the mobile App B.Stephen P.
The Uhaul representative didn't check any of the safety equipment on the trailer and the lights did not work. I was pulled over and got a ticket, online customer services agents seem not to care. Too big to care anymore.Brandon L.
Customer did not leave a comment.Brennan S.
The guy who checked us in is ALWAYS amazing. He's kind, knowledgeable, and fast, and is very customer-forward. He's an absolute gem. This location was NOT the most convenient for me, but I chose it anyhow because he is always so wonderful.David K.
Customer did not leave a comment.Patricia B.
The van condition was "acceptable", but when you ask if it was clean, my answer is "no" because it was muddy. The app allowed me to take pictures so I did not "feel" that would be held against me. Van is also dented in a couple of places. Again, taking pictures before driving off was helpful. However, one dent on the passenger side door made it difficult to open and shut that door properly and needed an extra effort. The guy managing the location was very nice and helpful, and clear in his communications.Pappu M.
Please inspect your vehicles after each use. I had an issue with the one I rented. I got it resolved and happy with the outcome. But I needed to bring this issue up to avoid this problem for anybody in the future. Thank youMustafa A.
Customer did not leave a comment.Craig P.
Sorry I can't remember the young man's name. But the overall customer service was amazing. First truck I received roof leaked overnight. He got me into another truck with zero hassle. The truck was clean but had maintenance issues that are beyond what this location is capable of doing. I drive commercial truck for a living and these trucks need to be better maintained.Kenneth B.
Very quick and easyKYLE G.
The customer service agent was so helpful and efficient. I had to bring the van up from the parking area to get a different van because the mileage was wrong on the line compared to what the van said there was no trouble swapping it out and when I returned the van after the move, it was a quick and easy check out. I really appreciated the great service. I always rent here so it was nice to have good service still.ANNA L.
Wonderful experienceMax C.
The U-Haul clerk was asleep at the desk when I arrived, he never greeted me when he realized I was his customer. When I asked to see the truck to make sure it was to size I needed, he appeared irritated or annoyed then directed me to the lot without specifying where it was. I had to state the obvious and say I didn't know where it was. Even then he was not helpful. He said the lot was behind the QFC and didn't provide any information how to get there. He just seemed bothered by my presence or that he had to do his job while at work. He didn't possess a shred of customer service. He then told me, after I returned, that the truck I had been assigned only had 1/8th of gas. I was told I would be given a $25 discount if I returned it 1/4th full, but it cost me $38 just to drive it off the lot. Lastly, the engine light came on and stayed on later that day during my drive. I was on my way back to the U-Haul location and spend the entire time praying that this truck wasn't going to breakdown on me while on the freeway. I use U-Haul quite a bit and my experiences have always been professional and pleasant. This, however, was the absolute WORST experience I've ever had with a U-Haul retailer. This was my first time renting from this location and will definitely be my last.Azania M.
Customer did not leave a comment.Bailey J.
I try and always rent at this location. It is a busy gas station, but they had my van backed in and ready to go. They do a great job!Patricia B.
Customer did not leave a comment.David C.
I have lived in Maple Valley since 1954. I know the owner well.FREDERICK C.
The lady at the desk was rude, short and not friendly. Look at the date I rented and you'll know who was working. The van smelled disgusting. I was sick to my stomach from the cigarette smoke. When I informed a different worker, they didn't care to hear aboutMARLA M.
The experience at Wilderness Chevron was great. The experience in trying to download and use the app was abysmal. I was able to FINALLY check-in my rental on-line but was never able to do so on the app. Neither the website nor the app are intuitively designed and need a re-vamp!Norma E.
Desk very helpful. Would be good to add key pickup and online check-in. Had to go through desk and it was busy so had to wait a whileBRADLEY J.
The tire pressure was off the minute I got into the truck with the warning light on, the site stated that the gas level was almost full but I drove 18 miles and it was down to 1/8 of a tank. So I basically got ripped off for gas as I returned it at what it said on the paper work which was wrong. The tire pressure was off the windshield cracked and I was charged an extra $100.00+ for milage. I drove from WA to Las Vegas on the safest route how could I be over mileage. I am going to file this with U-Haul corporate but thought I would take a minute to discuss it here.Stacey L.
Service was great! Staff is very friendly!Shaunna L.
Great staff easy rental.Kenneth H.
This was a frustrating rental experience. I ordered a utility dolly and furniture dolly - they said they didn't have any furniture dollies when I got there, but I could drive 4 miles (2 out and 2 back) to get a dolly from a friend. When I used the texted link to pick up the truck, I was almost done and it said "session timed out" so I wasted time calling the 1-800 UHaul number to understand the next steps. Inside the truck were four bunched up furniture pads and two were wet (I didn't order then and I didn't use them), 1 utility dolly, which I didn't use, and one appliance dolly, which I didn't order nor use. I wasted valuable time dealing with things I shouldn't have had to deal with and I ended up getting charged for the furniture dolly and utility dolly - not appreciated.Gregory K.
To many discrepancies. The miles were off. The trucks were in a different location than the business. We took pictures of the dash before and after the pickup. We got the truck to the location and opened the back. There was a dolly hand truck on the ground with another regular hand truck strapped inside that you would pay for if seal was broken. The blanket bag was unsealed and blankets were laying in the truck bed. We used no blankets. My biggest concern was the return. The attendant told us we had to use he uhaul app to drop off the truck or we would be charge a fee if we didn't. The gate was paddle locked at 7 pm when we returned. We could not use the uhaul app because the location would not come up. We had to leave the truck outside the gate and drop off the key at a chevron station near by. We told the gas station attendant the story. She said the same owner owned both but she worked for the gas station and the uhaul was a different business. Anyway I didn't trust anything about this whole rental. I better not be charged for using the blankets or for not using the uhaul app for the drop off.Bruce L.
Friendly clerk, fast and efficient service.Amber L.
Idk why on earth they have people walk a mile down the road to the truck lot to pick up / drop off. The people who actually work there need to do that. Don't have the person who's already paying also do your job.Keith H.
A bit longer working hours would be nice. The online check out was ok but the parking was very dark which didn't help. Earlier when I went to pickup the trailer, I tried to check in online but it didn't work. Looks something needs to be fixed on the website.HUSSAM S.
Customer did not leave a comment.Eric B.
Customer did not leave a comment.Randy S.
Attendant that served me at Chervon Maple Valley location was not helpful. Had me walk to the storage lot for my rental, all the while the rental was parked right out front, so I had to walk back. The app wouldn't allow me to enter any info because it kept saying the link expired and the verification code no longer works. Attendant didn't explain the process of returning the vehicle after hours. Attendant was rude and I will never use this location nor Uhaul again unless I have no other option. This is not our first negative experience with Uhaul and we wanted to give the company another chance, but you still fell way short.Charles W.
Friendly, fast service.Penny A.
Javier in your customer service department lied to me stating the second rental mistake would be fixed and never fixed it. I asked again and he ended the chat unexpectedly. Do better! Terrible customer servicePhyllis E.
Very friendly and fastJames L.
Customer did not leave a comment.Todd J.
Customer did not leave a comment.Travis R.
The trailer I rented did not match the trailer id given to me in the text and app. after notifying the chevron location of the problem they said to just take what ever trailer you want to hook up to. This was not comforting since it did not match the test and app identificationMichael H.
Convenient, awesome!!!!!JEFF G.
Customer did not leave a comment.Douglas R.
Do not like the checkout system at all if you don't have a smartphone you're kind of sunkKristi C.
I got charged for some "safe-trip" thing I have no idea what it was. Very annoyed about apparent hidden fees.Christopher J.
they seemed rushed and did not explain the where to park the uhaul very wellPaul H.
Customer did not leave a comment.NICHOLAS B.
Customer did not leave a comment.Justin E.
Customer did not leave a comment.Mike C.
No-one is at the Drop Off site, not sure where in the area to leave the Auto Transport. Difficult to get into the drop off site, too small to turn my vehicle around with the auto transport attached, had to back the auto transport around uhaul trucks, to get to the drop off spot.Don M.
Customer did not leave a comment.dmtriy A.
Make sure the glass is cleaned. The windshield on my rental was filthy inside and out, and driving challenging at times. I shouldn't have to clean it. That said, everything else was great. Quick, friendly service, and easy to drop off.Thomas L.
Very helpful staff who were understanding when I was delayed coming to get the trailer. Once again UHaul has come through.obie O.
I was traveling 1000 miles with the vehicle and trailer. I refilled the tires with air once at about the halfway point. However, two tires had caps that were painted over (assuming the rims were repainted) and almost impossible to screw off to get air to the fill tube. Just an FYI.Logan B.
Uhaul to have trouble starting, then check engine light come on the day I was returning itZach T.
Customer did not leave a comment.Joseph L.
Customer did not leave a comment.Thomas B.
Customer did not leave a comment.CHARLES B.
The young man who processed my rental was rude and lazy. This location has a truck/trailer lot that is a couple blocks away from the Chevron and requires either a distant walk or drive to access. He was reluctant to help me attach the trailer and demo the turning signals and breaks. When I asked him to help me he said "do you really need that?" Further, my phone's battery had run out of charge upon arrival to the Chevron and, despite having rented trailers seven or eight times in the last couple of months, he insisted that I photograph my own license and claimed that he was unable to do this on my behalf. I shared with him that I knew this to not be true and he grew angry and told me that I should take my business elsewhere. I again told him that everyone else who has processed me previously had been able to check me in without me photographing my old license he reluctantly agreed and made a lot of angry sighs and sounds as he did it. When we were done I drive down to the lot and he followed a minute or so behind, speeding into the lot purposefully to show his anger about having to join me. It was just an awkward and needlessly confrontational experience with this angry guy. Someone should inform/train him that it's important for safety reasons to test the signals and breaks before departure and that it is OPTIONAL for customers to scan the QR code and upload driver's license pictures themselves, as sometimes customers do not have phones with cameras available at check-in.Douglas R.
Customer did not leave a comment.Derek M.
Customer did not leave a comment.James W.
Customer did not leave a comment.Kris B.
Customer did not leave a comment.Armando L.
High mileage 120Ktim M.
Have a clean truck and with gas in the tank. On the way home after picking it up at 10 am with 9 am res. That i was there at 8:45 ran out of gas on the way home and had my son bring me gas because who knows how long it would take to have you bring it out I only had the truck for 8 hours and used 1 just to pick up Thanks Nicholas corradini 2537364189 Papacorradini@gmail.comnicholas C.
The fact that Uhaul changes the location at the last minute threw a Huge monkey wrench into all the coordinating plans for the moving workers at both ends of our move!! It a horrible business model!!!👎👎👎Not only that, you gave us a wrong opening time to pickup the truck. Poor poor serviceBeverly Z.
The staff complained about being tired and not wanting to work. Very bothered to have to deal with a $3,000 transaction.Tyrell W.
Very professional staff and good customer service. I will rent truck from U Haul again.shabbir K.
Customer did not leave a comment.Steven W.
Customer did not leave a comment.KYLE G.
Customer did not leave a comment.mike S.
Nice customer serviceJon B.
Truck was not in good running condition. Service was Great!Linda B.
Customer did not leave a comment.Chris S.
Customer did not leave a comment.Chris S.
Customer did not leave a comment.Nancy O.
Super easy rental experience. I uploaded my license on the website prior to picking up my rental truck. Took less than 3 minutes to receive the keys and be off with my pickup. The truck was new, clean and easy to navigate. My return was done through the app. I just had to take a few pictures of the pickup and upload them on the app, again super easy, before dropping the keys in the drop box. Excellent experience all around. Will definitely rent from the Wilderness Chevron Uhaul location in the future!Kris B.
Customer did not leave a comment.SANDY S.
The rep was great and made the experience extremely easyNeil G.
Customer did not leave a comment.Jeff K.
Customer did not leave a comment.JEFF G.
Customer did not leave a comment.Scott M.
It was a great experience. No improvements necessaryVictor B.
Bring the truck closer to the rental place/gas stationEdward T.
Customer did not leave a comment.Elizabeth H.
Customer did not leave a comment.Kevin L.
The person who helped me was very helpful and informative.Scott G.
Customer did not leave a comment.Monique T.
Customer did not leave a comment.Benjamin F.
Customer did not leave a comment.Scott B.
Was great service and the trailer worked out great!Victor B.
The address is for a gas station but the actual drop off place is a half mile away. I should have called ahead of time, but I decided to just go there. It was very confusing with two different locations and the second not being the easiest to find and no one around.Richard S.
Keep up the good work.Armando L.
Customer did not leave a comment.Travis S.
The U-Haul guys are very friendly. The Chevron staff is another story.Ted L.
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