Customer Reviews for Wilderness Chevron
(U-Haul Neighborhood Dealer)

Rating:

2.0

Check tires on all returns! Our truck had 1 bald front tire and a missing spare. It should never have been rented in such a condition but especially not a 700 mile rental. The tire blew out in our driveway and thankfully not on the pass where it had been driven twice. I will no longer trust this U-Haul site as this safety oversight could have caused grave injury or death.

Rating:

3.0

The location was fine, and the people were helpful. However, what was not okay was the digital paperwork. I have never had to complete so many things just to rent a U-Haul before.

Rating:

1.0

well, considering the fact that my reservation was canceled in Bellingham the day before my reservation. I moved my reservation to Maple Valley where I was given 130 extra miles for a total of 230 miles. I drove 249 miles. they charge me for every single mile I drove so the price they quoted me of 182 turned into $500. I suggest someone call me to remedy this

Rating:

5.0

He was honest and straightforward. There were no surprises. Totally stress free!

Rating:

5.0

Return instructions were a little unclear but we managed and everything was great.

Rating:

5.0

very helpful!

Rating:

4.0

The man at the Uhaul counter was great. Helpful and considerate! However, I was shocked to learn that the trailer did not have brakes. :0

Rating:

5.0

People at the help desk were very helpful fast amd efficient with the whole process

Rating:

3.0

Went as it should

Rating:

3.0

Customs service was great. Inside of cab was clean. Steering was really off. Box had multiple leaks in the rain

Rating:

5.0

Great staff and the truck worked fine. Much appreciated!!

Rating:

5.0

Preston at Wilderness Chevron does a wonderful job processing U-Haul rentals. He was aware that a discount was available on my last rental and took action when he observed that the reservation was incorrect. He is very respectful and courteous and represents U-Haul and Wilderness Chevron with the highest degree. Well done. Highly recommend both U-Haul and Wilderness Chevron.

Rating:

5.0

This location is very professional and courteous. We use them for two moves and a flat. It looks like a hole in the wall gas station, but they are super professional, courteous and fair.

Rating:

5.0

The current team is doing a great job!

Rating:

2.0

Had to wait 10 min while 2 associates stood around talking. The U-Haul I had was old 157000 miles on check engine light on and the gas cap light on. Windshield wipers are old. The young man that helped me was great.

Rating:

5.0

I don't think it could improve. It was very professional and friendly, I was also happy with the bill.

Rating:

2.0

There was no clear communication from the dealer that the lot was full, when we got there he was irritated and said there was no room for out trailer

Rating:

5.0

Lincoln was efficient, friendly and provided great service as always. I really love renting trucks here because everything is so organized clean and always has a good price. The equipment is in great shape and I know Lincoln is very conscientious about cleanliness and the efficiency of the vehicles, thanks for being a great place to rent a U-Haul it helped in my moving as always.

Rating:

5.0

Great service

Rating:

1.0

I filled the gas tank and was charged as if I didn't. I also cleaned the truck out and was charged like I didn't. I turned the truck in 20 minutes past my return time and was charged a entire extra day. Just a week ago I rented another truck and I returned it with 1/2 tank more than it had and I returned it almost 20 hours early. You guys make no sense. Thanks for making something that's already stressful even worse

Rating:

5.0

Helpful and friendly staff, made rental quick and painless

Rating:

3.0

I turned my truck in 15 hours prior to the time stated. I wasn't credited for the extra gas left in the truck.. just seems incredibly over priced

Rating:

4.0

Very nice & quick, easy return

Rating:

1.0

The bad review is for the gentleman at the drop off lot, the lady inside the gas station was great. Went to drop off the truck at the gas station and was told to drive it around the corner to their storage lot and that someone was over there to check me in. Get to the lot and don’t see anyone but there was a regular blue pickup truck sitting at the very far end of the gated area. The entire lot itself was dirt and not maintained so it was all dug up with giant holes and since I wasn’t greeted by anyone I sat at the entrance for a moment trying to figure out what to do. I got out to see if I could find anyone and then someone emerged from the blue truck and yelled at me “that’s not a good place park it” and confirmed he wanted me move it inside the lot for him. I moved the truck into the bumpy area and was finally met by the gentleman there. The check out was fine after that but the entire experience with “link” lacked any resemblance of good customer service

Rating:

5.0

Friendly and Helpful Staff

Rating:

2.0

Having to go to the office, drive to the lot, then back to the office, and then the same on the return is extremely time consuming. It adds easily an hour to the process which leaves this as a less desirable experience than other locations.

Rating:

3.0

The air conditioner did not work in the van we rented.

Rating:

5.0

NA

Rating:

1.0

The lock on my truck did not work and I had to go back to Wilderness Auto for a second time for them to open the truck which put me an hour behind schedule. What really made me upset is that they knew the locks were bad and they didn’t have them replaced. Very poor operation and customer service. I will never go back to this location and will tell everyone I know not to either.

Rating:

5.0

I was very pleased from beginning to end. There were a lot of trucks to select from, and all were clean and well-maintained. No improvement necessary!

Rating:

5.0

Good job, thanks.

Rating:

3.0

Explain the return process when the equipment is picked up. The sign posted on the fence is not clear.

Rating:

5.0

The tech was helpful and courteous. Thank you!

Rating:

2.0

It's really confusing to have a separate uhaul lot from the gas station store.

Rating:

4.0

Mileage on trucks is suspect. Went 30 miles at full tank and had to put in 6.8 gal (4.4 avg).

Rating:

3.0

Associate at drop off location was very unfriendly

Rating:

4.0

The gentleman who assisted me was very kind and able to accommodate my request to pick up my van 1.5 hours early. The van was easy to clean and easy to drive.

Rating:

5.0

Great customer service

Rating:

4.0

Everything was ok until I returned the truck , the fuel tank was not all the way full , I drove the truck total 8 miles and they charged me 3 gallons of fuel for 8 miles long , it’s SCAMMERS

Rating:

1.0

Reserved a 15’ box truck but then was called when I was on way to pick it up saying they couldn’t fulfill the confirmed reservation. Offered a van as only option. Picked up van, front covered in dog hair, back muddy, moldy and I had to spend over an hour cleaning before loading up. When turning it back in I told them and they complained I lifted up back rubber mat, which I had to clean because of nasty mold. Then they charged me a cleaning fee even though I returned it much much cleaner then when I picked it up, which is crazy. Overall rating, zero stars for the vehicle and zero stars customer service.

Rating:

2.0

Agent at pick up was rude and unprofessional

Rating:

5.0

None again awesome people. Even let me park truck next to bulding overnight waiting for apartment to open. totally saved me. Thanks for being such great people.

Rating:

5.0

Nothing at this time.

Rating:

1.0

I had reserved 5x8 trailer at Auburn location but 1 day before pick up Uhaul inform me that my Auburn pick up location was chage to new location without my permission. I had no choice to accept at new location to pick up.

Rating:

5.0

Great staff, nice trucks. I use no one else….

Rating:

5.0

Truck was clean and gassed up. Attendant was great!

Rating:

5.0

Allowed me to check in early too. Very easy process. Good customer service.

Rating:

5.0

Thank you. The gentleman at this location helped with the trailer for us from beginning to end.

Rating:

4.0

A wet spot was in the truck bed (passenger side corner nearest the cab). It was disappointing to learn that returning the truck outside of the 9:00-5:00 hours would incur a charge, which made scheduling more challenging. Returning the truck required almost no interaction with the rental staff - park it in the yard and put the key in the key box.

Rating:

3.0

Let the customer know ahead of time that blankets need to be folded upon return. We didn’t see the sign as we were in the middle of moving, and we received a call to turn around and drive 15 mins back to fold blankets. When we came back I said, we didn’t realize we needed to this, and the rep said, “there’s a sign right there.” It was rude. It may be in the contract, there may be a random sign in the truck, but it would be a courtesy to let people know ahead of time, just like you do about gas.

Rating:

5.0

Most everything was good. My only complaint is that you put a hand-truck in the box truck which blocks off a portion of the storage area and if I want to move it out of the way it costs $7. I found that annoying. I called about it and the only solution they offered was to bring the truck back and they could remove the dolly - the mileage charge would have been more than $7 so I just worked around it but it was a pain. you should include items customers do not request especially if it takes up valuable loading space.

Rating:

2.0

The bicycle is given to me with 90% fuel and I returned the vehicle with 95% of the fuel and they charged me for 2 gal. I dropped the van at around 6 after talking to store person and she confirmed no change just leave the vehicle in Lot and drop the keys. But still they charged $20. I would have dropped the vehicle next day after 9 and I have time to 1pm next day. Why would I have of the vehicle for extra charge when I still have time until next day.

Rating:

5.0

Nothing. Great experience.

Rating:

5.0

I had wonderful service. Customer service was great.

Rating:

5.0

Very nice, friendly, and knowledgeable staff.

Rating:

5.0

I think the truck's transmission is going out as it didn't shift as expected. Overall, the experience was the best I've had and I've rented a lot of trucks from different states and companies!

Rating:

1.0

Charged me a $25 cleaning fee when I returned the back of the truck in pristine condition. The floor mats were muddy because their U Haul lot is literally all parked in mud. Nice job with your BS tactics to suck more money out of customers, hope you spend it on your health ✌🏻

Rating:

1.0

They claimed I left the truck at less fuel than it was actually at and charged me almost $12 for 2 gallons of gas. After getting in touch with a manager, it was resolved because they read the gas gauge incorrectly and I was refunded. However, it’s absurd that U-Haul expects people to bring vehicles back at 5/8 or 11/16 and have staff somehow figure out what is what. Just require that all vehicles are brought back full!!!!!!

Rating:

1.0

When I picked up the truck it was filthy and not as full as indicated. I had to walk in the rain way down a hill to a parking lot and locate the truck. When I returned I was charged a cleaning fee and exorbitant fuel price. Not happy!

Rating:

1.0

The staff were dismissive and were annoyed by my questions. I will not return to this location in the future.