Customer Reviews for Wildomar Rentals
(U-Haul Neighborhood Dealer)

Rating:

5.0

The gentleman that helped me out is one of the most helpful people I have encountered at a rental place. I showed up when he was ready to close and still took the time to help me with no hesitation what so ever and all with a good attitude and willing to solve any issues we had. I believe his name is Arron. Will definitely recommend anyone use this U-Haul in Lake Elsinore.

Rating:

5.0

The service here was amazing! I showed up on a busy Saturday and apparently their system was down. Austin handled it very efficiently and was professional the entire time. Camille and Austin are the best! Thanks for all of your help!

Rating:

1.0

The first person who checked on me hardly made eye contact, mumbled, overall just didn’t seem like he wanted to be there. Secondly the day of my rental once parked it wouldn’t start. Had to call roadside which derailed me moving, the people I had helping me were on a time crunch and the roadside person had to call me 10x to find where I was in a simple address. Clearly labeled.

Rating:

5.0

U Haul Great

Rating:

5.0

Camille is the best 👌 She'll always hold a special place in my 💙

Rating:

4.0

There must be a public restroom on this location. Customer service must immediately send a text message to the customer with the complete address of the Rental pick up location. As we experienced, we booked on Sunday and already received a text with the booking ref #. The address was not provided. So we went to the wrong location.

Rating:

5.0

Great customer service and quick and easy

Rating:

5.0

The employee was so helpful and super friendly. I was in and out quick because she did everything. 5 stars all around.

Rating:

5.0

Very simple

Rating:

5.0

Everything was excellent

Rating:

5.0

This is one of my favorite locations. They always provide great customer service.

Rating:

5.0

Dont change. This is the best store around. I drive further to go to this one and theres one next to my house

Rating:

5.0

Friendly and quick rental.

Rating:

5.0

I would most definitely recommend your staff service and location to all who would ask me I would recommend that you would reward the employee who helped me of better status and compensation

Rating:

5.0

Austin is hands down the best service representative for uhaul!

Rating:

5.0

Great service and product. Though I did not like having my DL scanned to remain on file.

Rating:

5.0

The young man assisting me was very respectful and helpful! I made it to my destination safely!!! Thank you!

Rating:

5.0

Super quick and a convenient location. The younger male employee there was very helpful and accommodating when we made last minute changes to the truck rental size. The truck return process was fast which was appreciated after a long day of moving.

Rating:

3.0

They changed my entire reservation to a 15 ft when I wanted a 10ft, they lied about getting a military discount, the windshield was filthy. They changed my pick up location so I could have a 10ft which the new location did not have.

Rating:

3.0

I did not schedule a rental pickup from this location…I received a call less than 24 hrs prior to my scheduled pickup and told there was not a trailer available at the original location…this is after I stopped by the original location to see the trailer and confirm my reservation…this new location took 3hrs to get to and back…very disappointed in this transaction

Rating:

1.0

I had truck problems this morning and I was only an hour late to drop off the trailer and I got charged a whole extra day. There should be some kind of a grace period in my opinion

Rating:

5.0

Great experience. Thanks

Rating:

1.0

I’m so upset they started my mileage wrong and I took a picture through their app and when I called them, they said oh we can’t see it. It wasn’t visible so I can’t prove that the mileage was wrong so I got charged $80 more. I took a screenshot at the end, but I didn’t take a screenshot on my phone in the beginning. Be careful they’re camming people.

Rating:

5.0

N/a

Rating:

5.0

Thank you

Rating:

5.0

None perfect experience

Rating:

5.0

Nothing

Rating:

5.0

Overall I would rate the experience excellent. The person in charge was courteous and very friendly with great customer service skills. Thecafter hours security not so much. Telling me things like “go have another beer or a shot of booze” and “ go home and beat your wife or kick your dog”. Maybe having a bad day.

Rating:

2.0

I made my reservation online. Went thru all the steps and picture taking of myself and documents (ID). Followed directions as I was told to simply step to side counter and show associate my confirmation for the key. I was told I could not receive my key 🔑 30 minutes standing in a shack full of customers. Why did I waste my time online?? If I was going to just stand around in a shack. $89 for a cargo rental was a bit much $$$. Next time I will rent from Turo for a day which is much easier and less hassle with the cost much cheaper.

Rating:

1.0

I paid for a furniture dolly and a utility dolly they didn’t provide

Rating:

5.0

Details in prices

Rating:

5.0

The only thing I recommend is for the trailer brakes to be checked. It has a clunk at the end of the stop. Customer service was great!!

Rating:

5.0

You did have a clinching your system. In checking every one in for two Saturday’s in a row. Your person there was handling it well though Took hour and half to get trailer.

Rating:

5.0

Great service

Rating:

5.0

Attendant there was very nice.

Rating:

5.0

Excellent and helpful customer service!

Rating:

5.0

Pick up and return were very simple!

Rating:

5.0

Great service. Will definitely continue doing business at this location.

Rating:

5.0

Great customer service from start to finish.

Rating:

5.0

Great customer service

Rating:

5.0

Staff is great. Camille is an asset to uhaul. She deserves a raise!

Rating:

5.0

Great customer service. Trucks are always up to standards

Rating:

5.0

The gentleman knew exactly what I wanted and got it put together; I love when a plan comes together, I do still have dolly, unexpected late move in but returned truck last night at around 816pm. Dropped keys in key drop off at Smoke and Gift. I will contact tomorrow but i only have a window on some days to move things up stairway to 2nd floor.up stairs so will try to turn in appliance dolly tomorrow evening, Dec 3rd Thank you for stream lining the plan for me U haul Christopher Glaze

Rating:

5.0

Everything was perfect! Thank you for all of your help and for your excellent customer service skills. The only thing that I can say is that when I went to return the U-Haul truck in the designated area, the space was covered with cars. Apparently, there was a party in the neighborhood that night and the the attendees parked in the area where I needed to park the U-Haul truck. I had to ask a driver to move his car so that I can park. I sat waiting, idling the engine for about 10 minutes. Thank God the drivers were at their car. Otherwise, I would have been stuck with no way to park the U-Haul truck. Over all my experience with U-Haul was pleasant. Thank you again for your help.

Rating:

5.0

Excellent customer service. truck was clean and work perfectly. And drop off was hassle free. I will recommend this place to everyone for your movie needs.

Rating:

4.0

One of the ramps would get stuck in its rail, very difficult to pull out and push in.

Rating:

5.0

Wonderful sales person who answered all my questions. Very kind and patient.

Rating:

5.0

excellent employee!!!

Rating:

5.0

The personnel were great, very helpful and worked quickly to get the multiple customers taken care of. The only issue was with the truck. The driver side mirror was loose and would not stay in position. As soon as it was mentioned to the staff, they immediately took a look at it. Don't know if it got fixed, but they started looking at it.

Rating:

2.0

Guy was there couldn’t even open the gate for us. Had to leave the trailer out on the grass gravel and stated do you have insurance and I said yes he said then Don don’t worry about it and we left it there seem pretty unprofessional. Would have taken two minutes to open a freaking gate. so I had to worry all night about somebody stealing the trailer and then had to call him this morning to get him to check in

Rating:

5.0

No improvements needed. The staff was very knowledgeable, extremely helpful and professional. Would recommend.

Rating:

5.0

Very friendly and easy process. Thank you.

Rating:

5.0

Fast and easy

Rating:

4.0

Great customer service, friendly and helpful

Rating:

5.0

Is there a U-Haul with automatic windows and an auto lock?

Rating:

4.0

Fast and Friendly Service! Would and will use again.

Rating:

2.0

I was yelled at by the manager of the location for driving onto the property before my contract was written. It was 8:00 am and the yard was empty. I have never had this happen at a Uhaul location before.. I had to drive off of the property and park on Lemon Street. At 8:00 in the morning Lemon Street was busy and the parking places were few because of trucks that have been returned. I don't remember reading anything in the rental materials that said you need to park offsite. The person who worked there and handled my rental was great. However, I won't be back.

Rating:

4.0

Mid

Rating:

4.0

It's just a storage yard. Not very pretty but doesn't really need to be. People were friendly, fast and efficient.