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KAREEM H
Customer Reviews for Wilkes Barre City Self Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Quick and efficient. We were very pleased
CHRISTINE RPoor service by wilkesbarre mundy street original location Changed pick up time - Cold storage was less than friendly and told me to go over the vehicle - Vehicle then blew a tire totally out approx 50 miles from our pick up Very unsatisfied! !
KAREN KJust drove in and dropped off the truck, all was good
REYNALDO GCustomer service is very awful . The employee that was working Gave me a truck with a mess inside and awful customer service.
Anthony MWas charged by the mile with estimated cost drove less no refunf
SHAWN PTodo perfecto gracias por el servicio 👍
Alix MTrucks windshield could have been cleaned and wipers replaced. Othe the that the experience was good.
Shawn DTruck had to be picked up 45 miles away from the location I reserved a month in advance. Then the location changed again days before. The day I was to pick the truck up a separate location called and asked if I was coming to pick the truck up. I had to inform them that they didn’t have the truck I needed in their lot…..a revelation to the caller. I wasted 2.5 valuable hours the day I was to be loading the truck, driving around Pennsylvania trying to secure the truck I reserved a month in advance. To add insult to injury I get charged for the 45 miles I had to travel to pick up the truck I reserved for a location half a mile for me. I even stopped by the location where I reserved the truck a week in advance to check on my reservation. During that encounter the snarly agent rebuffed my query when presented a confirmation number “that does me no good”. What’s the point of having all of this involved reservation information/process if a confirmation number is if no value? The whole experience made a stressful time more stressful. The dropping off process yielded a “so what do you want from me”? response when I informed the location that I needed the truck for more than a day……another detail that I couldn’t seem to make anyone understand. I called in advance to inform uhaul that the truck was needed for more than one day. When I picked the truck up I was told “uhaul says that for x miles you only need the truck for a day. Again, a phone call to uhaul resulted in a snarky retort only informing me that “it’s $40 a day if you want to keep it”. My efforts to make a truck reservation well in advance were rebuffed at every turn, and he agents were clueless and unable/unwilling to help. The stress and anger caused by this fiasco were punctuated with a bill that included extra miles charged and a filthy truck. Thanks for nothing.
Matthew ECustomer service was horrible. The location of the key box directions was wrong. The hand truck that I paid for was not there. Low lighting in pick up area. 1*
lasene gNothing, the whole experience was great
Timothy EThe location was not well maintained. The employee there was rude as heck. No smile no sincere gratitude and I felt discriminated because I’m Hispanic. The employee was not friendly at all he haa a really mean face towards me
Eric POverall it exceeded my expectations…
Halwyn LWorker at the location had horrible customer service, did not have correct equipment, truck was dirty
Areana BHave employees take a course on how to address customers.
Harvey BMake sure the last person's personal items are taken out of the van before renting
Lisa LOverall I love this place 100%. The only problem I have U need to change the time U open office Instead of 10am What about 8am Me and other people appreciate it.
solomon lNo problems at all.
Jennifer DLate drop off
Gary RA little dirty but ran good
Tina Qlocation was fine. when i called to inquire about a vehicle, man on phone said they did not have it - i checked online and the vehicle i wanted was available and ready to rent there. vehicle was clean and pick-up/drop-off went smoothly. customer service was not overtly friendly, but got the job done. a decent location if you know what you want and reserve it online ahead of time.
Alison CFriendlier representative
Lisandra SThe customer service worker was rude and inattentive. Also it doesn’t make a customer feel safe driving a rented vehicle with service lights on. Especially the tires or engine.
Tawana WThe truck had no air conditioning and there was a whole fleet of others we could have used that weren’t given to us. Very disappointing and will not be returning back to using U-Haul. I want my money back. This happened with the last truck we had to. Nothing was done.
Taylor BI ordered an appliance dolly with my truck, after checking the truck I saw there wasn’t one. The person working didn’t make me aware of this, but he was aware when I came back inside that there wasn’t one in there. He just said oh yeah we don’t have that, “just use a regular dolly” he said. I made him aware it wasn’t safe to use that to move a refrigerator, he stared at me until I looked away. He wouldn’t give me a number to call other U-Hauls to get one, he said he didn’t know any numbers. He said I could cancel the truck since it wasn’t any good to me considering I was moving a refrigerator, but he said he’d still have charge for it. I had to call myself to find one and then use the truck and add miles to get one and return it to another center. The worker never looked over the truck with me. I went to Mundy Street location to get the dolly, I worked with Corey there, he was MORE than helpful, he understood my frustration and went above and beyond to help me. I wish I had ordered the truck from this location. I spoke to someone in customer service on Sunday to see if I could get the charges of driving to another location or anything removed from my bill, considering this took 2 hours of my rental time to figure out, and she was supposed to get back to me on 06-26-2023 but she hasn’t as of yet. She told me to email her which I did do, but haven’t heard back.
Justine GWaited 2 hours to be helped. Only one person working. Needed technology upgrades badly, still relied on mostly paper and pen.
Alaih BAlways easy to drop the truck off and the app makes it great and easy.
Alex GNo suggestions
Dorothy CWhen I came into the office at my reservation time the guy kept answering the phone taking care of other customers making reservations. In the future that should not happen . I stood there 15 mins before I could leave with my rental truck
Sarah HEverything was fine.
INARA SThe office was closed and you had to call a number listed on the door in order to get assistance. We had to go back home to get our phone and then had to wait for the person to arrive. It is very inconvenient.
Henry JI did not rent this truck. U haul should have used the actual persons email address for this transaction not mine. I no longer have the cell phone 570-582-7476
Alexis RRepresentative was friendly and helpful. The back of the truck was dirty. Truck worked well otherwise
Thomas MThis location had what I was looking for. I needed at 10ft truck to move locally. They made the process extremely easy.
Carlos MEl personal que tienen, no es amigable
Amaurys LClerk was nasty, farting while with customers, rude and unprofessional. The moving truck was dirty in and out. The location was hidden behind a warehouse, and signs were not clearly marked on where to go. The location has the same addresses as 4 other business, and you have to guess which one might be Uhaul, before driving to the rear of the building and trying to locate a tiny sign under a loading dock. Overall terrible experience here, never again!
Brandon DThe costumer service was excellent, and quick I was in and out. The truck was clean and in excellent condition. I’ve rented from this location many times and my experience was never less than satisfactory. Would recommend to anyone.
Jalila HThe worker was very nice and pleasant and it was a joy to work with him
Jaylen DWhen I placed my order, I made certain the pickup location and dropoff location were correct. However, the night before I returned the truck I verified my return location only to see that U-Haul changed my dropoff location to the pickup location--ONE THOUSAND MILES AWAY. Good thing I kept records of EVERYTHING. Take photos and videos before and after you drop off the truck, too, because you never know what might happen. Also, the lock on the back of the truck was broken so I had to buy my own in order to secure my things. Major annoyance and inconvenience. Also, the tie-down for the appliance dolly [which I rented] was also broken so I had to secure it with a wrench handle to keep it from rolling around loose while driving. Another annoyance and inconvenience. A few days before pickup, I confirmed the appliance dolly and moving blankets would be in stock [because previously I'd ordered things and they weren't in stock on moving day]. Overall good experience. No frills.
Elaine WDon’t CHARGE PEOPLE EXTRA MONEY AND NOT MENTION FEES
Lisa EPlace smelled of sewer. And the van was filthy. We usually rent from another location, but it was unavailable.
James MI already told 2 people about the location as I was explaing my project story lien to them.
EDWIN DSoftware: it would have been helpful to know that 4 additional items were needed to verify/complete mobile pickup. Also-I forgot to document starting fuel & mileage & couldn’t find these details in reservation prior to returning & refueling truck. The whole Mobile Pickup was awesome. Thanks so much.
Sandra MI am glad to be able to have access to quality equipment. Thank You
Richard WGet someone with more personality to handle transactions
Kolina KMice were a big issue. My storage unit was destroyed by mice and filled with mice feces. Trash was left everywhere around the facility. Staff was very nice, though.
Laura G | Overall ExperienceWhen I tried to use the internet when I return the truck on your website it did not work it would not accept the pictures I took that needs to be corrected
robert kunfriendly staff
Dez NI was told by the person on the phone when making my reservation, that UHAUL was going to give me an additional 75-100 miles free form my trip and it was never given to me.
dean mThe key was not available in the lock box, therefore I'd recommend another confirmation point prior to advising rental is ready. This delayed our move 90 min until someone showed at the office... very frustrating start to our move day!
Peter FNice safe place to keep your things.
marisol w | Overall ExperienceThe representative was amazing, he was extremely helpful and very friendly.
Anabel T | Overall ExperienceFriendly and courteous staff. Great place to rent a storage unit. I highly recommend them.
john j | Overall ExperienceWe were very well taken care of. Thank you
annie j | Overall ExperienceI will recommend this storage
cornell f | Overall ExperienceEverything went smoothly. The unit was clean, and service was perfect. I have no complaints.
Tara A | ReservationThanks. I received a confirmation call for my unit before my scheduled move-in date. Unfortunately, the $6.95 charge is difficult to remove after not receiving an email for a survey to refund card.
QUR A | ReservationThis place cheapest, I like that.!
Phat n | ReservationService was wonderful, helped with everything I needed and answered every question I had.
Privacy R | First ImpressionsIt was too small for me
Privacy R | First ImpressionsThey were great customer care and extremely helpful with all of my needs great storage facility
Privacy R | First Impressionsgreat storage facility. upgraded when room no problem when I needed a bigger space.
Privacy R | First ImpressionsArt is an extremely nice and helpful man who went above and beyond!
MATTHEW T | First ImpressionsThe attendant was extremely helpful and friendly. The space was precisely the right size for my needs and reasonably priced. The facility is well maintained.
Privacy R | First ImpressionsAdditional charges and the fact that you must purchase their lock should be provided on the web site.
DAREN C | First ImpressionsI Must say over the Years, Never have i seen Someone go Out of their way to be so Helpfull.. It was a great experiance to deal with this company And I Highly recommend them and Thank them...
Privacy R | First Impressions