Customer Reviews for Wilkes Barre City Self Storage LLC
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Wilkes Barre City Self Storage LLC
David R. on
Jim was polite and professional.
William H. on
Keep up the good work
David A. on
All good good service, very fair price
Jermaine T. on
Customer service was great
Domingo V. on
Very unprofessional and not helpful at all. Also I was charged an additional $80+ on top of the $50 authorization charge. The actual cost was $33. Extremely inconvenient and further complicates my situation. Always an issue with uhaul services. Never again will I settle for uhaul.
David D. on
I am being charged a cleaning fee when the vehicle was clean!!
Tara A. on
Everything went smoothly. The unit was clean, and service was perfect. I have no complaints.
James K. on
The truck was maintained but not clean.
arthur K. on
Great location, very informative on storage and truck rental. Easy return on my iPhone. Would recommend this location
Rob H. on
Service was terrible. Sign said the place was open when we returned the UHaul around 6 pm so we went to the office to check out in person. Guy in the office took the key and slammed the door in our faces and didn't check us out, and then we couldn't check out using the mobile app without the key so we had to call and speak to a UHaul rep to take care of it over the phone. After a long day of moving, it was really frustrating. The rep on the phone was really nice and I've always had good experiences with U-Haul in the past, but I'd never recommend this particular location.
QUR ANAH Y. on
Thanks. I received a confirmation call for my unit before my scheduled move-in date. Unfortunately, the $6.95 charge is difficult to remove after not receiving an email for a survey to refund card.
STEPHEN W. on
A way to secure a hand truck from moving around. A hold on to while exiting down handle in the rear,on each side. A lighted ignition key hole.
Phat n. on
This place cheapest, I like that.!
Roberto F. on
Is very good company
shauntelle M. on
All went well with pick-up. Thank you!
MATTHEW T. W. on
Art is an extremely nice and helpful man who went above and beyond!
DAREN C. B. on
Additional charges and the fact that you must purchase their lock should be provided on the web site.