Customer Reviews for Wilkes Barre City Self Storage LLC
(U-Haul Neighborhood Dealer)

555 reviews

421 N Pennsylvania Ave   Wilkes-Barre, PA 18702

(570) 822-3120

Office Hours

  • Mon-Sat: 10 am–6 pm
  • Sun: 10 am–2 pm
Special Operating Hours
  • 5/27/2024: Closed

Services at this Location:

Contact Us

(570) 822-3120

421 N Pennsylvania Ave
Wilkes-Barre, PA 18702

Services at this Location:

Office Hours

  • Mon-Sat: 10 am–6 pm
  • Sun: 10 am–2 pm
Special Operating Hours
  • 5/27/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Subjaila Y 
Rating:
2.0

Customer service was horrible. The location of the key box directions was wrong. The hand truck that I paid for was not there. Low lighting in pick up area. 1*

lasene g 
Rating:
5.0

Nothing, the whole experience was great

Timothy E 
Rating:
4.0

Customer did not leave a comment.

Scott J 
Rating:
5.0

Customer did not leave a comment.

Brian B 
Rating:
5.0

Customer did not leave a comment.

Diogenes D 
Rating:
5.0

Customer did not leave a comment.

Severiano D 
Rating:
1.0

The location was not well maintained. The employee there was rude as heck. No smile no sincere gratitude and I felt discriminated because I’m Hispanic. The employee was not friendly at all he haa a really mean face towards me

Eric P 
Rating:
5.0

Customer did not leave a comment.

Michael H 
Rating:
5.0

Customer did not leave a comment.

Severiano D 
Rating:
5.0

Overall it exceeded my expectations…

Halwyn L 
Rating:
4.0

Customer did not leave a comment.

joann w 
Rating:
4.0

Customer did not leave a comment.

Patrick G 
Rating:
5.0

Customer did not leave a comment.

Yanet R 
Rating:
3.0

Customer did not leave a comment.

Twaina B 
Rating:
1.0

Worker at the location had horrible customer service, did not have correct equipment, truck was dirty

Areana B 
Rating:
2.0

Have employees take a course on how to address customers.

Harvey B 
Rating:
5.0

Customer did not leave a comment.

Priscila P 
Rating:
3.0

Make sure the last person's personal items are taken out of the van before renting

Lisa L 
Rating:
5.0

Customer did not leave a comment.

Chanceler S 
Rating:
5.0

Overall I love this place 100%. The only problem I have U need to change the time U open office Instead of 10am What about 8am Me and other people appreciate it.

solomon l 
Rating:
4.0

No problems at all.

Jennifer D 
Rating:
4.0

Late drop off

Gary R 
Rating:
3.0

A little dirty but ran good

Tina Q 
Rating:
5.0

Customer did not leave a comment.

christine k 
Rating:
5.0

Customer did not leave a comment.

Ernest B 
Rating:
2.0

location was fine. when i called to inquire about a vehicle, man on phone said they did not have it - i checked online and the vehicle i wanted was available and ready to rent there. vehicle was clean and pick-up/drop-off went smoothly. customer service was not overtly friendly, but got the job done. a decent location if you know what you want and reserve it online ahead of time.

Alison C 
Rating:
3.0

Friendlier representative

Lisandra S 
Rating:
2.0

The customer service worker was rude and inattentive. Also it doesn’t make a customer feel safe driving a rented vehicle with service lights on. Especially the tires or engine.

Tawana W 
Rating:
2.0

The truck had no air conditioning and there was a whole fleet of others we could have used that weren’t given to us. Very disappointing and will not be returning back to using U-Haul. I want my money back. This happened with the last truck we had to. Nothing was done.

Taylor B 
Rating:
3.0

Customer did not leave a comment.

Crisobal D 
Rating:
1.0

I ordered an appliance dolly with my truck, after checking the truck I saw there wasn’t one. The person working didn’t make me aware of this, but he was aware when I came back inside that there wasn’t one in there. He just said oh yeah we don’t have that, “just use a regular dolly” he said. I made him aware it wasn’t safe to use that to move a refrigerator, he stared at me until I looked away. He wouldn’t give me a number to call other U-Hauls to get one, he said he didn’t know any numbers. He said I could cancel the truck since it wasn’t any good to me considering I was moving a refrigerator, but he said he’d still have charge for it. I had to call myself to find one and then use the truck and add miles to get one and return it to another center. The worker never looked over the truck with me. I went to Mundy Street location to get the dolly, I worked with Corey there, he was MORE than helpful, he understood my frustration and went above and beyond to help me. I wish I had ordered the truck from this location. I spoke to someone in customer service on Sunday to see if I could get the charges of driving to another location or anything removed from my bill, considering this took 2 hours of my rental time to figure out, and she was supposed to get back to me on 06-26-2023 but she hasn’t as of yet. She told me to email her which I did do, but haven’t heard back.

Justine G 
Rating:
5.0

Customer did not leave a comment.

WENSY M 
Rating:
1.0

Waited 2 hours to be helped. Only one person working. Needed technology upgrades badly, still relied on mostly paper and pen.

Alaih B 
Rating:
5.0

Always easy to drop the truck off and the app makes it great and easy.

Alex G 
Rating:
4.0

No suggestions

Dorothy C 
Rating:
5.0

Customer did not leave a comment.

Cyrus S 
Rating:
2.0

When I came into the office at my reservation time the guy kept answering the phone taking care of other customers making reservations. In the future that should not happen . I stood there 15 mins before I could leave with my rental truck

Sarah H 
Rating:
3.0

Customer did not leave a comment.

Debra A 
Rating:
5.0

Everything was fine.

INARA S 
Rating:
2.0

The office was closed and you had to call a number listed on the door in order to get assistance. We had to go back home to get our phone and then had to wait for the person to arrive. It is very inconvenient.

Henry J 
Rating:
5.0

Customer did not leave a comment.

Roland B 
Rating:
1.0

I did not rent this truck. U haul should have used the actual persons email address for this transaction not mine. I no longer have the cell phone 570-582-7476

Alexis R 
Rating:
4.0

Representative was friendly and helpful. The back of the truck was dirty. Truck worked well otherwise

Thomas M 
Rating:
5.0

This location had what I was looking for. I needed at 10ft truck to move locally. They made the process extremely easy.

Carlos M 
Rating:
1.0

El personal que tienen, no es amigable

Amaurys L 
Rating:
1.0

Clerk was nasty, farting while with customers, rude and unprofessional. The moving truck was dirty in and out. The location was hidden behind a warehouse, and signs were not clearly marked on where to go. The location has the same addresses as 4 other business, and you have to guess which one might be Uhaul, before driving to the rear of the building and trying to locate a tiny sign under a loading dock. Overall terrible experience here, never again!

Brandon D 
Rating:
4.0

Customer did not leave a comment.

ANDREW T 
Rating:
5.0

Customer did not leave a comment.

sean c 
Rating:
5.0

The costumer service was excellent, and quick I was in and out. The truck was clean and in excellent condition. I’ve rented from this location many times and my experience was never less than satisfactory. Would recommend to anyone.

Jalila H 
Rating:
5.0

The worker was very nice and pleasant and it was a joy to work with him

Jaylen D 
Rating:
3.0

Customer did not leave a comment.

Tateyannah V 
Rating:
3.0

When I placed my order, I made certain the pickup location and dropoff location were correct. However, the night before I returned the truck I verified my return location only to see that U-Haul changed my dropoff location to the pickup location--ONE THOUSAND MILES AWAY. Good thing I kept records of EVERYTHING. Take photos and videos before and after you drop off the truck, too, because you never know what might happen. Also, the lock on the back of the truck was broken so I had to buy my own in order to secure my things. Major annoyance and inconvenience. Also, the tie-down for the appliance dolly [which I rented] was also broken so I had to secure it with a wrench handle to keep it from rolling around loose while driving. Another annoyance and inconvenience. A few days before pickup, I confirmed the appliance dolly and moving blankets would be in stock [because previously I'd ordered things and they weren't in stock on moving day]. Overall good experience. No frills.

Elaine W 
Rating:
3.0

Don’t CHARGE PEOPLE EXTRA MONEY AND NOT MENTION FEES

Lisa E 
Rating:
2.0

Place smelled of sewer. And the van was filthy. We usually rent from another location, but it was unavailable.

James M 
Rating:
4.0

I already told 2 people about the location as I was explaing my project story lien to them.

EDWIN D 
Rating:
3.0

Customer did not leave a comment.

Bill H 
Rating:
4.0

Customer did not leave a comment.

George R 
Rating:
4.0

Customer did not leave a comment.

ALEX D 
Rating:
5.0

Customer did not leave a comment.

Peggy C 
Rating:
3.0

Customer did not leave a comment.

tyler v 
Rating:
3.0

Customer did not leave a comment.

Frank T 
Rating:
4.0

Software: it would have been helpful to know that 4 additional items were needed to verify/complete mobile pickup. Also-I forgot to document starting fuel & mileage & couldn’t find these details in reservation prior to returning & refueling truck. The whole Mobile Pickup was awesome. Thanks so much.

Sandra M 
Rating:
5.0

Customer did not leave a comment.

Michael E 
Rating:
3.0

I am glad to be able to have access to quality equipment. Thank You

Richard W 
Rating:
3.0

Get someone with more personality to handle transactions

Kolina K 
Rating:
3.0

Customer did not leave a comment.

Carla D 
Rating:
5.0

Mice were a big issue. My storage unit was destroyed by mice and filled with mice feces. Trash was left everywhere around the facility. Staff was very nice, though.

Laura G  |  Overall Experience 
Rating:
4.0

When I tried to use the internet when I return the truck on your website it did not work it would not accept the pictures I took that needs to be corrected

robert k 
Rating:
1.0

Customer did not leave a comment.

Joan S 
Rating:
2.0

unfriendly staff

Dez N 
Rating:
3.0

I was told by the person on the phone when making my reservation, that UHAUL was going to give me an additional 75-100 miles free form my trip and it was never given to me.

dean m 
Rating:
3.0

The key was not available in the lock box, therefore I'd recommend another confirmation point prior to advising rental is ready. This delayed our move 90 min until someone showed at the office... very frustrating start to our move day!

Peter F 
Rating:
5.0

Put another fella on so there isn't an hour wait, and the guy isn't overloaded.

Stanley P 
Rating:
5.0

I think everything went just fine. Maybe give the showroom a facelift but overall vehicles were parked for easy access and ready for service.

Edward S 
Rating:
2.0

the service person has no tact with the client, he is not friendly.

Oscar T 
Rating:
4.0

Customer did not leave a comment.

tony s 
Rating:
5.0

The customer service was excellent, fast and very professional. The vehicle was clean and in excellent condition. Was very happy with the service. I would definitely recommend this location. And be back for future business. Thank you for such a pleasant experience.

Jalila H 
Rating:
5.0

Customer did not leave a comment.

Johnson c  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Brea B 
Rating:
2.0

The employee working there was not very helpful and made the process of renting the uhaul vehicle difficult.

martha t 
Rating:
3.0

Guy at the desk was very nice and easy to work with

John P 
Rating:
1.0

Customer did not leave a comment.

Shaunika D 
Rating:
3.0

Customer did not leave a comment.

Anthony M 
Rating:
5.0

Customer did not leave a comment.

Izabelina M 
Rating:
3.0

Customer did not leave a comment.

James C 
Rating:
5.0

Customer did not leave a comment.

mark k 
Rating:
4.0

Some garbage under seats that I removed.

JEFFREY W 
Rating:
3.0

Customer did not leave a comment.

Santo I 
Rating:
2.0

infinitely better than metropolitan ave location only issue is it wasn’t clear where to leave appliances like dollys that were rented out.

jeison m 
Rating:
4.0

Location hard to find, it is in back of building

Linda K 
Rating:
4.0

really nothing. everyone was friendly and personable. Just keep doing it!!!

John J 
Rating:
5.0

Customer did not leave a comment.

Jeremy d 
Rating:
5.0

Customer did not leave a comment.

Pedro F 
Rating:
5.0

My experience started out terrible. I reserved a truck online at 1091 Wilkes Barre Twp Blvd PA. When I arrived at the store, the girl insisted I needed a truck number before she could release the truck to me. After calling the 800# she provided, and 30 minutes in the store, I left without the truck. I then drove to the Mundy St location in Wilkes Barre PA. The girl Ashley apologized for the experience I had at 1091, and did her best to get me a truck. Although the did not have one at her location, she transferred me to the Pennsylvania Blvd location. Upon arrival, I was treated in a friendly , helpful and professional manner. The guy explained that he doesn’t understand why the original location insisted on me providing a truck # , informed me that customers would never receive that information with their reservation. After a horrible start to my experience, it turned out being a great experience thanks to the knowledge and friendly employees at Mundy St and Pennsylvania Blvd locations in Wilkes Barre PA. As for the 1091 Wilkes Barre Twp Blvd location, you may want to think about terming your contract with them. They were rude and unhelpful and just left me leaving with no truck and very annoyed

Michael P 
Rating:
4.0

Have more people working.

Shivaun O 
Rating:
5.0

Customer did not leave a comment.

Jasmine R 
Rating:
1.0

Employee should be more welcoming

jose a 
Rating:
5.0

Him was soft spoken, thorough and pleasant. Thank you!

Kristina S 
Rating:
1.0

Lied about the price would like to speak with manager. Very unprofessional staff. Started an argument in front of me.

Aliyah C 
Rating:
4.0

Customer did not leave a comment.

Melissa S 
Rating:
3.0

Customer did not leave a comment.

Neil M 
Rating:
5.0

Nice safe place to keep your things.

marisol w  |  Overall Experience 
Rating:
5.0

The representative was amazing, he was extremely helpful and very friendly.

Anabel T  |  Overall Experience 
Rating:
5.0

Friendly and courteous staff. Great place to rent a storage unit. I highly recommend them.

john j  |  Overall Experience 
Rating:
5.0

We were very well taken care of. Thank you

annie j  |  Overall Experience 
Rating:
5.0

I will recommend this storage

cornell f  |  Overall Experience 
Rating:
5.0

Everything went smoothly. The unit was clean, and service was perfect. I have no complaints.

Tara A  |  Reservation 
Rating:
3.0

Thanks. I received a confirmation call for my unit before my scheduled move-in date. Unfortunately, the $6.95 charge is difficult to remove after not receiving an email for a survey to refund card.

QUR A  |  Reservation 
Rating:
5.0

This place cheapest, I like that.!

Phat n  |  Reservation 
Rating:
5.0

Service was wonderful, helped with everything I needed and answered every question I had.

Privacy R  |  First Impressions 
Rating:
3.0

It was too small for me

Privacy R  |  First Impressions 
Rating:
5.0

They were great customer care and extremely helpful with all of my needs great storage facility

Privacy R  |  First Impressions 
Rating:
4.0

great storage facility. upgraded when room no problem when I needed a bigger space.

Privacy R  |  First Impressions 
Rating:
5.0

Art is an extremely nice and helpful man who went above and beyond!

MATTHEW T  |  First Impressions 
Rating:
5.0

The attendant was extremely helpful and friendly. The space was precisely the right size for my needs and reasonably priced. The facility is well maintained.

Privacy R  |  First Impressions 
Rating:
3.0

Additional charges and the fact that you must purchase their lock should be provided on the web site.

DAREN C  |  First Impressions 
Rating:
5.0

I Must say over the Years, Never have i seen Someone go Out of their way to be so Helpfull.. It was a great experiance to deal with this company And I Highly recommend them and Thank them...

Privacy R  |  First Impressions 
No reviews have been submitted for this location.

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