Customer Reviews for Williams Auto & Son LLC
(U-Haul Neighborhood Dealer)

98 reviews

5936 Jefferson Ave   Newport News, VA 23605

(757) 928-9502

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(757) 928-9502

5936 Jefferson Ave
Newport News, VA 23605

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Jordan E. 
Rating:
5.0

Very Satisfied Customer!! Williams Auto and Son helped me a lot with my move. Customer service was on point. I appreciate the help with my move. They played a bog part. Thank You so Much! Will definitely refer other clients.

JOSEPHEZEKIEL W. 
Rating:
2.0

Need instructions on what to do if no one is there or if the business is closed. Also couldn't get through Uhaul customer service line for questions.

Valery W. 
Rating:
1.0

Customer did not leave a comment.

MARQUESECHARIE H. 
Rating:
5.0

My initial pick up location did not have my truck available. So, I had to drive to this location after hours. My reservation was not set up for truck share. I called the after hours line and Devon answered, checked immediately in via telephone, and was extremely helpful. He was a lifesaver since I'd already been without a truck for 1.5 hours.

TAMERAGWEN L. 
Rating:
5.0

Customer did not leave a comment.

PHILIP L S. 
Rating:
5.0

Customer did not leave a comment.

LEAHKATHERINE T. 
Rating:
2.0

Truck was in horrible condition. I'd rather pick up from a true UHaul location.

PHILIPP N. 
Rating:
5.0

Customer did not leave a comment.

christain G. 
Rating:
2.0

Customer did not leave a comment.

DE ETTAMY KAYL J. 
Rating:
5.0

Customer did not leave a comment.

TOMICKALASHAN M. 
Rating:
2.0

The truck I paid to rent was only 60 some dollars. I or person at the uhaul place couldn't get it started. I was told I would get a different size truck for the same price. I returned on time but I didn't leave til 30 min after because he had to chahe out the truck. That wasn't on me. Then i for got to replace the gas and was charged over 60 more.

WYNOKKIATANISHA A. 
Rating:
3.0

Customer did not leave a comment.

Kathleen H. 
Rating:
3.0

have safe parking area without fear of being towed and I found 2 flat tires on my car.

CORNELIUSDONTAY E. 
Rating:
5.0

Great service. I will be back.

TIMOTHY H. 
Rating:
4.0

Seats in truck were full of crumbs, and location didn't have my moving blankets. Other than that it was ok.

Jonathan A. 
Rating:
1.0

I dropped off the trailer on Saturday at the correct location and spoke to the u-haul rep at this location as it was during normal hours (not after hours). Advised to drop off in an area and that was all. I took photos to verify. On Monday (today) i get a $20 charge. Please explain

Paul H. 
Rating:
5.0

Owner had great customer service!

RACHELNADINE B. 
Rating:
5.0

Customer did not leave a comment.

Jordan B. 
Rating:
3.0

Customer did not leave a comment.

Robert B. 
Rating:
2.0

Rented a 20' truck and an auto transport from this location, asked the guy at the counter if I could throw him a couple bucks to teach me how to secure my vehicle and he said he would but for $50 dollars, unreal

Mark S. 
Rating:
1.0

Close this location it dose not represent the company I've used in the past to move my family cross country.

DONDILEGRANDE J. 
Rating:
1.0

This guy was extremely unprofessional. He wasn't there when it was time for my pick up because he said he didn't see my reservation online when I had made it 2 days prior. He finally showed up and did not apologize once for not seeing my reservation. And then he parked his car in the driveway so he told us to back up and go around. And then when I came to stop it off he was also not there and there was another man trying to drop his truck off and he could not get in contact with him so I had to help the man check his equipment back in. I will never go back to this place. Super unprofessional.

Deanna A. 
Rating:
1.0

I was charged 20.00 even though I dropped the trailer off a day early. Why is this

James J. 
Rating:
2.0

Customer did not leave a comment.

James J. 
Rating:
5.0

Customer did not leave a comment.

Ivan R. 
Rating:
5.0

Customer did not leave a comment.

latoya B. 
Rating:
3.0

N/a

Paul L. 
Rating:
3.0

Customer did not leave a comment.

LUTHERPERRY H. 
Rating:
4.0

Customer did not leave a comment.

Alan C. 
Rating:
1.0

Customer did not leave a comment.

PAULA Y. 
Rating:
5.0

The owner was very nice! I would definitely recommend this Uhaul rental site!

Dorean S. 
Rating:
5.0

Devon was extremely helpful and exceeded customer service expectations. I got lost trying to locate the address and was unable to turn the truck with a car transport around. Devon DROVE TO ME and assisted with safely removing my vehicle as well as maneuvering the uhaul equipment in a very small area. I didn't know the area but I'm so thankful that I selected this location and received the warmest welcome on a rainy stressful day. all heros don't wear capes!

shakimya P. 
Rating:
1.0

Associate was not on location at scheduled time of pick up. When called, associate became derisive, combative and argumentative when questioned as to why he was not on site (he went to lunch even though he called to confirm we were coming at time of pick up). We rented a trailer for a car; had two people tell us it was not attached to uhaul correctly and could have detached. One was a uhaul employee who noticed it while driving next to us. He took pictures. We also did not receive the equipment ordered. Was given a hand cart as substitution but did not receive furniture pads. The vehicle itself lurched and seemed to struggle during initial use. After an extended drive, this seemed to go away.

Sonya D. 
Rating:
4.0

Customer did not leave a comment.

JASMINEDARCEL B. 
Rating:
4.0

Customer did not leave a comment.

JOHN BRENT O. 
Rating:
1.0

Reservation was at 9 and it was closed when I got there and the manager didn't show up until 9:30 while i waited outside. Caused me to depart late for my trip. Did not have padded blankets that I reserved and was rude when I asked about it. The place was very dirty and uninviting. I would not recommend this place to anyone. Worst rental experience ever.

EVANALEXANDER L. 
Rating:
5.0

Customer did not leave a comment.

ELLENZERKEL B. 
Rating:
1.0

Absolutely the worst experience thus far with a uhaul rep. Was never given a contract; told I was “good” and didn't need one. The contract that I did receive via email was simply an equipment contract. Was charged for extra miles and missing equipment when all equipment was returned in complete and working order. Rep didn't check the truck in and I was called on 10/31/2020 at 1226pm asking where uhaul was. I dropped off the uhaul at 726pm on 10/30/2020. Was forwarded a close out charge contract? On 11/2 stating I'm being billed for another $236.00. Looked further into contract and saw that the vehicle was checked in this morning after 8am. After this experience I would not recommend a uhaul from that particular location. I have never had an issue using uhaul until NOW! Utterly disappointed with my experience.

TALYAO'DELL C. 
Rating:
1.0

Customer did not leave a comment.

Lisa G. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY M. 
Rating:
2.0

Vehicle was not swept out, windshield was filthy on the inside, rag left in hand grip bar to get into the back of the truck. Parking was haphazard in the lot making it difficult to drive the truck off the lot. I was not asked about my driver license. Clerk was courteous but I couldn't call him ethusiatic.

Dan Jr V. 
Rating:
1.0

Changed our pickup location had to wait 20 miinutes only to find that we had to pick up a dolly at the location we were originally scheduled.The dolly we were given was unusable! ! Very frustrating ugh!

WILLIAMF W. 
Rating:
5.0

The gentleman managing the location was excellent. Communication was good and timely and the equipment was in good shape. Though the location was on the smaller side, they had everything we needed and took proper precautions for COVID-19. Thank you!

Fritz K. 
Rating:
3.0

my contract required that I return my rental by 11 am on a Monday morning. The place where I rented it posted hours of 9am to 5pm Mo-Sat. I returned it to them Monday morning at 9:55 and was charged a $20 after hours return fee. Never again...

Michael B. 
Rating:
2.0

Mobile pick up could not work because staff had keys in facility and did not have the furniture pads in the truck ready to go. Staff did call in advance and arranged to meet me at my preferred pick-up time. At least 5 pads were Very wet and unusable when I went to wrap items. Back driver's tires on vehicle seemed low - prompting a stop at the 14861 Warwick Blvd UHaul facility in Newport News. Crystal was very helpful in advising us to contact roadside assist, and arranging for us to have an extra day added to our rental contract. Vehicle was ultimately fine and we had no further concerns.

Beth T. 
Rating:
3.0

It looks like i was charged twice

Maria P. 
Rating:
1.0

location was closed at my scheduled pickup time had to call the corporate office for help took over 2 extra hours to figure everything out. Truck had broken windshield.

edward L. 
Rating:
1.0

Reservation was for 8:00am. No one arrived at location until 9:10am. Truck was damaged in several places. Did not have car dolly ready and had to wait for it while another customer was taken care of. Arrived at pickup location at 8:00am and did not leave until 10:30am.

Brian E. 
Rating:
3.0

Customer did not leave a comment.

Brian B. 
Rating:
5.0

I had no problems with the location at all the gentleman was very friendly

KIMBERLYJANAY J. 
Rating:
4.0

Customer did not leave a comment.

BABATUNDEAKANNI O. 
Rating:
2.0

Customer did not leave a comment.

James N. 
Rating:
5.0

They were very helpful & caring.

Brittany V. 
Rating:
5.0

Customer did not leave a comment.

NELSONLYLES F. 
Rating:
1.0

- The truck had warning signals on the dashboard, like a low tire warning and another light that popped up (the second light was covered by a sticker, so I could not see what the warning was for, just that it was lit up). - When I told the people working there about it, they said it did not matter and everything was ok, and then gave me the truck anyways.

Indermohan M. 
Rating:
1.0

Whatever you do, do NOT use this dealer. Aside from appearances, I was rushed out of the parking lot with the truck without being able to take pictures to confirm. They ended up charging me for $190 worth of miles I did not drive and they didn't include furniture pads. I was quoted one amount online which they billed before pick-up and given the run-around when the amount I was finally left with still included $66 of extra charges. The lot is tight and hard to drive a large vehicle out of and it looks very run-down. The vehicle clearly had not been cleaned and sanitized for the next customer which was quite negligent especially during COVID. Save your time and visit another location.

Rainard G. 
Rating:
1.0

Customer did not leave a comment.

Brian F. 
Rating:
5.0

I rented a 20ft uhaul from William AUTO & SON LLC, 5936 JEFFERSON AVE NEWPORT NEWS,VA 23605. The owner was quick to respond to messages, prompt and very professional. He was also extremely reasonable on prices.

VILICIACONSTANCE M. 
Rating:
5.0

Customer did not leave a comment.

Nicolian S. 
Rating:
5.0

Very respectful on time and mad my day moving much easier. I will definitely recommend them to anyone as well.

TARALANICA B. 
Rating:
4.0

Customer did not leave a comment.

janelle X. 
Rating:
5.0

The rental process was very efficient. The estimated charges were close to the actual ( I drove farther than I expected) but the owner took the time to explain the itemized charges to my satisfaction. Also, I was impressed with the Covid compliances in place. This is definitely my new “go to “ place for UHall rentals.

PAMELAWALKER B. 
Rating:
5.0

Gentlemen was very helpful and tried to assist me in every way he could. I definitely would recommend a friend

RITARODRIGUEZ S. 
Rating:
3.0

Customer did not leave a comment.

William T. 
Rating:
5.0

THE YOUNG MAN WAS VERY HELPFUL AND I WILL TELL EVERYONE I KNOW TO COME RO THIS LOCATION. I WILL COME TO THIS LOCATION IN THE FUTURE. EXCELLENT CUSTOMER SERVICE. 🌟🌟🌟🌟🌟

Angela M. 
Rating:
1.0

Upon returning the truck it was no where to turn around a 26 ft truck and auto transport due to having a car lot. The guy never asked my name or rental reservation but more intuned to his phone. Unprofessional with the check in the next day so I called the help desk to check the truck in. He called the day after to ask if i checked the truck in and where did I put the key as if there isn't a big Uhaul key box at his door. Overall the worst experience ever with Uhaul and the storage location.

RYAN E. 
Rating:
5.0

None

Dwayne C. 
Rating:
3.0

Improve attention to detail and preparedness. The moving blankets reserved nor the reserved dolly were at this location at the time of pickup.

Jeffrey R. 
Rating:
3.0

Customer did not leave a comment.

Genevieve G. 
Rating:
1.0

Business was not open on time and delayed my pick up time by an hour. Furniture pads that were reserved were not available. I had to spend time finding another u haul location for pads. The movers I arranged through whatever third party site you are affiliated with never showed up. Due to all of these circumstances caused by UHaul I was late in getting the vehicle back. Now I need to jump through hoops to get back the extra $50 I was charged.

Keith L. 
Rating:
2.0

Man was late for my pick up time, didn't explain anything about returning the truck using my phone, I didn't opt to use the phone to pick up or return truck, no one there or didn't answer the door when I did return the truck. Fuel was not completely full when I picked it up, but I returned it completely full. Pictures to show if interested

Mechelle W. 
Rating:
5.0

Customer did not leave a comment.

VIBEKIRSTEN B. 
Rating:
1.0

He was rude and unprofessional.

Jacquelin S. 
Rating:
3.0

Make sure your app for contactless pickup works and keep up with locations that actually have U-Haul rentals instead of being an empty parking lots. Customer service was excellent though.

Kerry T. 
Rating:
5.0

It was kinda tight, lots of cars in the lot

Charley M. 
Rating:
3.0

To be fair the gentlemen at this location called me the Saturday (2 days) before I was to drop off the truck. This site was closed when I returned the truck so I took photos and uploaded my truck use information online. I can not rate anything on this location.

Evette C. 
Rating:
2.0

allow people with military IDs the abiility to upload or email proof beforehand so there isn't a whole debacle like I had.

Janyla A. 
Rating:
1.0

Very rude , did not want to help or was there to assist . threatened.

Montreal S. 
Rating:
5.0

Customer did not leave a comment.

Ronnita W. 
Rating:
2.0

The truck I was given did not have a ramp I had to physically lift everything into the truck

Antoinita S. 
Rating:
5.0

The customer service was beyond good.

Melanie B. 
Rating:
4.0

Customer did not leave a comment.

Noah B. 
Rating:
1.0

This was a horrible experience I went in to update my U-Haul reservation by removing a dolly and it changed the entire location and when I arrived at the new location I got a phone number from the previous location telling me that if I don't pick up a truck there will be a cancellation fee I did not want to cancel the truck because I needed it then once I arrived I thought I was going to be paying 29.95 for my truck but it ended up coming up to seventy dollars and the day after I received an additional $14 fee for what I do not know what it is after I refill the fuel tank on the UHaul truck to higher than where it was originally

Timothy T. 
Rating:
1.0

The enclosed trailer I rented had a homeless person living in it! The location was filthy. The only employee was on the phone trying to reinstate their state license to sell autos. I hooked up, swept out and left. No one assisted. I also prepaid for 12 moving blankets. I got zero.

Michael H. 
Rating:
5.0

N/A

Belinda H. 
Rating:
1.0

To start,the owner of this location kept me waiting about 25 min calling other u hauls to help him reverse a charge on a dolly..# u have a customer waiting.my main issue.the owner charged me 25.00 for a clean up fee..the truck was filthy.his lot is a dirt lot..not a paved lot,dirt&rocks!!.I came From FedEx,20 yrs.the 1st thing u learn is to "inspect" your vehicle.only thing transported was a couch and x large trash bags that contained clothes,shoes,towels& dishes..there was a side walk from the front door to the truck..it should have been a red flag when u have a u haul dealer combined with a used car lot..I did a complaint to dispute the 25.00 chg.how can u charge a 25.00 clean up fee.when u issue filthy trucks that's parked on a lot made of dirt.??#review your receipt carefully!!!

Leardis L. 
Rating:
1.0

I picked up my truck at the time I scheduled. I did the online pick up, however I still had about 4 reps call me to ask if I was still picking up the truck. No one even knew I had the truck even tho I did everything online which was suppose to be easier. But I had to keep stopping packing to answer my phone from Uhaul asking me if I was going to pick up the truck. One guy even needed me to give him the truck number because he couldn't find it in his system. The truck ran so bad. I had to drive it across a bridge and through a tunnel. I was so scared to drive it back because it seem to struggle so bad. I don't even want to bring it back across the water. But I had no choice. Turning signal is about to go out. I requested dollys and furniture pads, when I picked up my truck it didn't have these things in there. A gentleman called me about my reservation and I informed him that I was missing those items. He said he would fix it when he got to the office. When he went to run my card, it did not go through and he called me to get it straightened out. But good thing it didn't go through the first time because he was still trying to charge me for the items that were not there, that we previously spoke about over the phone. He had such a bad attitude. No matter the situation of why the card didn't go through, there was no need for him to catch an attitude and be so judgmental about why it didn't go through the first time. He had no idea what I went through this morning trying to get to the truck as well as to my place to pack up. When doing the online return of the truck, I filled the gas to exactly where it was when I got it and I still got charged for fuel. The drop off place at night is so sketchy. The entire area is pretty dark. And I'm glad I had someone with me because anything could happen over there and no one would even know. In Newport News at that.

Latasha T. 
Rating:
2.0

Customer did not leave a comment.

Arville M. 
Rating:
4.0

Truck was filthy, the dolly and the moving blankets were missing, the gas tank was empty.

Michael T. 
Rating:
3.0

Polite but did have to drive to another location after we called and confirmed that our equipment was at the location

Angela M. 
Rating:
1.0

The establishment be more professional and be located in a better area.

Beatrice J. 
Rating:
1.0

This was the worst rental experience I have ever encountered. The representative didn't even walk me outside or check when I brought the rental back and now I'm being charged twice as much. I have file a dispute and none of the representatives have been able to provide any proper or professional assistance. I am also told the truck was not checked in at the time I brought it back so it is their word against mind as far as the additional mileage usage. I WILL NOT AGAIN USE UHUAL!! Straight rip off!! Them for them to say I should've used the app and maybe this would of not happen bravo for such rude customer service!!!

tersa W. 
Rating:
5.0

Customer did not leave a comment.

Francis E. 
Rating:
1.0

The place was disgusting. The people are mean. The uhaul van had glass pieces in it and was messy when we got in. Would not recommend this place.

Rachel K. 
Rating:
5.0

Customer did not leave a comment.

Glenn C. 
Rating:
3.0

One of the cleanest Uhauls I've ever driven. However the service rep could not use the system to check me in

Charles S. 
Rating:
3.0

Customer did not leave a comment.

Jamie G. 
No reviews have been submitted for this location.

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