Customer Reviews for Williams Auto Body Inc
(U-Haul Neighborhood Dealer)

401 reviews

2301 W Rock Falls Rd   Rock Falls, IL 61071

(815) 622-4915

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: 8 am - 11 am
Special Operating Hours
  • 10/23/2021: 8:00 am - 11:00 am
  • 10/24/2021: Closed

Services at this Location:

Contact Us

(815) 622-4915

2301 W Rock Falls Rd
Rock Falls, IL 61071

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: 8 am - 11 am
Special Operating Hours
  • 10/23/2021: 8:00 am - 11:00 am
  • 10/24/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

TIMOTHY J. 
Rating:
3.0

n/a

NATHAN T. 
Rating:
3.0

Fix the app.

Josh H. 
Rating:
5.0

Customer did not leave a comment.

Melanie A. 
Rating:
5.0

The truck was in bad condition and needs to be worked on. The location people were the best I've rented from

eric S. 
Rating:
5.0

Williams Auto body was great with the uhaul rental. Staff were friendly and very helpful. Will be back to see them if I need a uhaul again and if I need car repairs in the future as well.

Nicholaus M. 
Rating:
5.0

Customer did not leave a comment.

KENNETH P. 
Rating:
4.0

Customer did not leave a comment.

Wayne K. 
Rating:
5.0

Customer did not leave a comment.

rick R. 
Rating:
1.0

Make it clear about the cost,truck was not clean.Then I was told to leave it clean.The seal on the passenger door kept falling off,very annoying when your busy and trying to move.

Mary T. 
Rating:
5.0

Customer did not leave a comment.

Brian V. 
Rating:
5.0

Great service great and friendly staff 👍

nora N. 
Rating:
5.0

Customer did not leave a comment.

Jennifer W. 
Rating:
5.0

Customer did not leave a comment.

Stella J. 
Rating:
5.0

Customer did not leave a comment.

Cindy E. 
Rating:
5.0

Customer did not leave a comment.

RANULFO C. 
Rating:
5.0

Customer did not leave a comment.

DEAN A. 
Rating:
5.0

Customer did not leave a comment.

Lydia H. 
Rating:
3.0

Please improve the uhaul app. I tried for 45 minutes in 97 degree heat to upload the mileage and gas indicator and it would not upload.

JANELL L. 
Rating:
5.0

This was my first time pulling a Uhaul, and although a bit anxiety causing, everything went well. I will do it again.

Dale T. 
Rating:
5.0

Excellent experience, dealer was a pleasure to work with, would highly recommend this dealer to anyone, super nice guy!!

GARY T. 
Rating:
5.0

Customer did not leave a comment.

Rosemary M. 
Rating:
5.0

It cant be improved, all was top shelf

THOMAS F. 
Rating:
5.0

Robert was friendly and helpful throughout the process. Will use again!

Dean A. 
Rating:
5.0

Customer did not leave a comment.

Saul R. 
Rating:
5.0

Customer did not leave a comment.

TYLER T. 
Rating:
5.0

Customer did not leave a comment.

Conor P. 
Rating:
5.0

Customer did not leave a comment.

Brian V. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM F. 
Rating:
5.0

Customer did not leave a comment.

kari R. 
Rating:
5.0

Friendly and very helpful!!!!!!!

Shirley H. 
Rating:
5.0

Friendly, accommodating people. Very nice location and lot. Highly recommend.

Debra N. 
Rating:
5.0

Customer did not leave a comment.

Debbie T. 
Rating:
5.0

Everything went as planned.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Susan S. 
Rating:
5.0

Customer did not leave a comment.

DIANE C. 
Rating:
5.0

He was very nice and very helpful things were very smooth

Hannah S. 
Rating:
5.0

Customer did not leave a comment.

Brian R. 
Rating:
5.0

Customer did not leave a comment.

PAMELLA T. 
Rating:
5.0

Customer did not leave a comment.

Marcia E. 
Rating:
5.0

Nothing, was in and out of there in no time.

Brian E. 
Rating:
5.0

Customer did not leave a comment.

Dylan B. 
Rating:
5.0

Great group of people very helpful

DEBBRA F. 
Rating:
5.0

Customer did not leave a comment.

Dane R. 
Rating:
5.0

Customer did not leave a comment.

DEBRA B. 
Rating:
5.0

Customer did not leave a comment.

Barry F. 
Rating:
5.0

Customer did not leave a comment.

Nicolas V. 
Rating:
5.0

Perfect

JOHN T. 
Rating:
4.0

Customer did not leave a comment.

Edward N. 
Rating:
5.0

My only gripe was that I chose a location close to the moving & storage location & then uhaul called to say no truck was available there. It added several miles on to my trip & in the long run it added a higher price & it was not worth the upgrade to larger truck.

Debra L. 
Rating:
4.0

Customer did not leave a comment.

Cilvia R. 
Rating:
5.0

Robert was great to work with and very helpful.

Katie W. 
Rating:
5.0

Customer did not leave a comment.

Ronald T. 
Rating:
5.0

Excellent customer service!!

WILLIAM O. 
Rating:
5.0

Customer did not leave a comment.

Raymond W. 
Rating:
5.0

Awesome people they got us a truck in a pinch. When other locations couldn't get us one.

CYNTHIA R. 
Rating:
5.0

Customer did not leave a comment.

Scott W. 
Rating:
5.0

Customer did not leave a comment.

Richard W. 
Rating:
4.0

Customer did not leave a comment.

Leonard T. 
Rating:
5.0

Robert was great to work with and very helpful and friendly.

BRIAN B. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA L. 
Rating:
5.0

Customer did not leave a comment.

Trevor M. 
Rating:
1.0

He was rude. Didn't know the millage and charge me extra. Plus charged me a 15 dollar environmental fee whick I was told was only a dollar. Cussed and my crew and snatched the keys from them and then threw the paper work at them. Said the truck was dirty and dusty when we dropped it off yet it was rhY way when we got it.

Jasmyn W. 
Rating:
5.0

Possibly increase your fleet of trucks and variability of sizes in this area. We did get a truck but it was the only one available and way too big for our needs. Overall great experience though. Thank you!

GREGORY W. 
Rating:
5.0

Customer did not leave a comment.

Richard W. 
Rating:
5.0

Uhaul is so well known and trusted because they are the best in the industry. Far surpassing all others. You can't improve perfection.

James P. 
Rating:
5.0

The man I spoke to a Williams was outstanding. Above and beyond service

darla D. 
Rating:
5.0

Everyone was friendly and professional. The experience was quick and easy.

SHAWANA M. 
Rating:
5.0

Because I was told that it had almost a full tank of gas ⛽️ which when I got in the truck Friday and left the uhaul rental place it was only at 3/4 of tank and we got charged for gas ⛽️ which we should not have I would like someone to call from headquarters so I can discuss the situation we dealt with my name is Doug Hartman my phone number is 8152131417

Douglas H. 
Rating:
5.0

Customer did not leave a comment.

Manuel M. 
Rating:
5.0

Customer did not leave a comment.

Gabriel S. 
Rating:
5.0

This is the epitome of a great overall service experience a True Professionalisms and costumer oriented business mindset should aim to achieve every time, with every customer. End of Story! To be the best anything else is baloney!

KEVIN A. 
Rating:
5.0

Customer did not leave a comment.

Belinda B. 
Rating:
5.0

Truck was very old, leaked water into the cab, engine knocked like crazy, oil pressure all over the place on the gauge, truck shook driving down the road, brakes were very bad and made a noice anytime you braked or put your foot on the brake.... truck needs to be retired, passed its day for sure. Location was great I picked it up from, very nice guys there.

MATTHEW S. 
Rating:
5.0

Easy Peasy

Belinda B. 
Rating:
2.0

Very rude after rental, called and complained and stated should have charged more money

Jason B. 
Rating:
5.0

Robert was very friendly

BRENT D. 
Rating:
5.0

Customer did not leave a comment.

Ixtla W. 
Rating:
5.0

A problem developed during my move that had nothing to do with the truck I rented. The folks at William's were most understanding and worked with me to resolve my issue. Great Customer Service.Thanks Robert!

CHRISTINE R. 
Rating:
4.0

Customer did not leave a comment.

Betsy B. 
Rating:
5.0

Make improvements to your website. I had done it all online so I was suppose to follow the directions on your website when I got there. However your website was not working correctly and wouldn't load the pages I needed, it keep sending me back to the first page. It's a good thing Williams Auto Body still had an employee still there even though they had already closed or I don't think I would have been able to pick up the van. It took nearly an hour to get this all straightened out. Location awesome, Uhaul website, not so much!

Pamela H. 
Rating:
5.0

Customer did not leave a comment.

Luke V. 
Rating:
5.0

Excellent experience quick and pleasant to deal with. (Truck has slight vibration above 50 and didn't seem to idle very smooth but operational and worked fine)

Devin F. 
Rating:
5.0

The costumer service here has been amazing. Every time I have rented a moving truck from here, they were reliable and excellent to work with!

Aaron D. 
Rating:
5.0

Did not like that we had to pay an extra $117 for a uhaul leaving Illinois going to PA. Rented same uhaul from PA to Illinois just a month and a half ago for $117 less.

Ronald T. 
Rating:
5.0

Customer did not leave a comment.

Gary C. 
Rating:
5.0

Customer did not leave a comment.

michael R. 
Rating:
5.0

Great experience and very nice staff!

jamie F. 
Rating:
5.0

Overall great experience. Very organized and prepared for my pickup.

Jeffrey G. 
Rating:
5.0

Customer did not leave a comment.

john T. 
Rating:
5.0

Customer did not leave a comment.

Lisa H. 
Rating:
4.0

Customer did not leave a comment.

David N. 
Rating:
5.0

Nothing, it was great.

Susan T. 
Rating:
5.0

This place is phenomenal. Very friendly and helpful both on the phone and in person. Mary could be one of your front people for representing Uhaul.

Paula G. 
Rating:
5.0

The truck had a service light on and it sounded like it needed a muffler. Equipment was old and beat up. I am planning to move from Illinois to Texas and the quality of vehicles U-Haul has in the 26' range, has me looking at Budget Truck rental for moving to Texas. The location and people at Williams Auto Body were fantastic though. Customer service at its best when returning the vehicle. Very pleasant folks!

Andrew W. 
Rating:
5.0

Customer did not leave a comment.

Martha W. 
Rating:
5.0

Customer did not leave a comment.

Marcy E. 
Rating:
5.0

Great, helpful courteous and convenient

Paula C. 
Rating:
3.0

I was to pick up my uhaul in Dixon.It was confirmed.Then 1 day before I am to leave my pick up location was changed.Then had a last minute change in drop off location and was told it would cost me DOUBLE.I will never rent from uhaul again unless absolutely no other option.I even asked them to drive the uhaul down to my original pick up location.They refused.

Lisa T. 
Rating:
5.0

The truck was older and shoiod be replaced, but it got the job done. The location and staff were outstanding!

Rick P. 
No reviews have been submitted for this location.

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