There was garbage in the back of the truck that I had to clean out before I could use it. The truck was very dirty, hard to see out the windows.
Jason G
County Market 348
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Sterling, IL 61081
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Customer Reviews
- 4.5 Average Customer Rating
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Verified Customer Reviews
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How U-Haul Reviews WorkNo one knew where our U-haul truck was at. It wasn’t this location. The lady helping us, was amazing though
Randy IThis pick up location was convenient and personnel tried to be as helpful as possible. He set me up with the receiving location that was not prepared to take in the truck and our order. Your website for locations in Omaha area should be updated
JAMES MEquipment was unswept. I started with this location which was less than a mile away. Nobody was on duty during posted hours. I was first sent away, after calling five other locations, i was guided to call the corporate reservation number. That person told me that the closest location had exactly what I wanted. I physically arrived and insisted on renting the trailer. I waited 20 minutes for help. I thanked her for coming into work to help me, but she was rude and cranky the whole time. Told me I should've waited until Monday, and that corporate had the wrong information. I should've called the regional office. She never explained the charges, just ran my credit card. Fortunately my credit card notifies me immediately. I hooked up the trailer myself, and unhooked it myself upon return. Nobody checked for damage, just asked me. I can't think of how this could've been less professional, but they didn't get the lowest rating only because I suppose it could've been worse.
RANDALL CWhen I originally reserved this truck I got everything verified and started truck. Picked up my son in my car came back to truck it wouldn’t start. The front desk was very friendly and Jim cancelled my order and got me in a new truck fairly quickly. I appreciated it.
LINDSEY M