Customer Reviews for Winco II
(U-Haul Neighborhood Dealer)

Rating:

1.0

Trucks parked in inappropriate places, location does have any U-Haul signs, the truck has very serious issue, during refueling, gasoline leaks from underneath, which poses a serious danger, needs to be fixed immediately.

Rating:

1.0

I am extremely disappointed with my experience with U-Haul. I feel the pricing was very misleading and unfair. I picked up the truck at around 5:30 PM and returned it at approximately 8:00 PM. I only used the truck for a short time to move one bed and one dresser. Before renting, I was expecting the cost to be reasonable, especially since I was using the truck for less than a few hours. When I arrived, the representative took my credit card and we discussed that I would be using the truck for approximately two hours. However, the final charge was much higher than I expected. I was shocked by the amount I was charged compared with the short amount of time and limited use of the truck. I feel that the total cost and additional charges were not clearly explained to me before I agreed to the rental. Customers should be given a clear breakdown of all expected charges before their card is charged. This experience has left me feeling that I was overcharged. I would like U-Haul to review my rental agreement and provide a detailed explanation of every charge, including any fees that were added. I hope U-Haul takes this complaint seriously and works toward a fair resolution.

Rating:

5.0

The lady that worked the front desk was very helpful

Rating:

3.0

I was promised at $50 guaranteed rental rebate because they had to switch my pickup to a location further away and that’s the only reason I agreed to paying more for the mileage. I have not seen this rebate payment yet??

Rating:

3.0

Uhaul, allows drivers to present their foreign licenses to rent a truck as long as they provide the international license, passport and secondary piece of ID, but during this experience which would be my second time renting a truck I was not allowed to rent the truck with my Ecuadorian passport. Which delayed the rent of the truck by almost 20 minutes.

Rating:

2.0

The associate charged us more for the gas in the vehicle even though we filled up the tank to exactly how it was when we got it. Not impressed by her.

Rating:

1.0

Had a 2 day reservation which was paid for. Took over an hour to get the keys as the U-Haul had been double booked. Staff was rude, back door didn't latch properly. Place was closed when I dropped it off at my scheduled time so had to wait 30 min. Moving is stressful, using U-Haul made it worse. Did talk to a GM and thankfully she got the keys released to me so I could actually go and do my move. She was the only staff member that was helpful and not rude

Rating:

5.0

The location was great the U-Haul app sucked

Rating:

2.0

The cash attendant didn't seem to know how to check me in--especially with a Canadian credit card (since U-Haul's processor asks for a ZIP code, and Canadians don't have one--nor does the interface accept letters). I had to end up showing her how to do this just so I could get my truck. The whole experience of checking in took 30 minutes for her to complete, which was incredibly drawn out.

Rating:

5.0

Great service

Rating:

1.0

The woman could not understand me nor I her for starters. They argued the tank was full when I left but I have pictures saying it wasn't. I went in to return the key and asked for a new printed receipt and she says she can't do that. Well she printed me one in the morning when I picked it up. After 15 min of waiting, I got my receipt. I will not be coming back to this location and would not recommend.

Rating:

3.0

Nothing to improve. The location was not chosen by me but updated by my booking. The location itself was easy to access and the store owner was great and accommodating. It lost starts as I was moved from a main depot 1 from my house to this one that is over 10km away. This would have been 5 stars if I was not moved at random.

Rating:

2.0

Employees weren't very communicative and didnt seem to be well versed in uhaul procedure, I had to clean the interior myself and they forgot the dolly so I had to go back