Customer Reviews for Winco II
(U-Haul Neighborhood Dealer)

Rating:

1.0

Had a 2 day reservation which was paid for. Took over an hour to get the keys as the U-Haul had been double booked. Staff was rude, back door didn't latch properly. Place was closed when I dropped it off at my scheduled time so had to wait 30 min. Moving is stressful, using U-Haul made it worse. Did talk to a GM and thankfully she got the keys released to me so I could actually go and do my move. She was the only staff member that was helpful and not rude

Rating:

5.0

The location was great the U-Haul app sucked

Rating:

2.0

The cash attendant didn't seem to know how to check me in--especially with a Canadian credit card (since U-Haul's processor asks for a ZIP code, and Canadians don't have one--nor does the interface accept letters). I had to end up showing her how to do this just so I could get my truck. The whole experience of checking in took 30 minutes for her to complete, which was incredibly drawn out.

Rating:

5.0

Great service

Rating:

1.0

The woman could not understand me nor I her for starters. They argued the tank was full when I left but I have pictures saying it wasn't. I went in to return the key and asked for a new printed receipt and she says she can't do that. Well she printed me one in the morning when I picked it up. After 15 min of waiting, I got my receipt. I will not be coming back to this location and would not recommend.

Rating:

3.0

Nothing to improve. The location was not chosen by me but updated by my booking. The location itself was easy to access and the store owner was great and accommodating. It lost starts as I was moved from a main depot 1 from my house to this one that is over 10km away. This would have been 5 stars if I was not moved at random.

Rating:

2.0

Employees weren't very communicative and didnt seem to be well versed in uhaul procedure, I had to clean the interior myself and they forgot the dolly so I had to go back