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Andrii S
Customer Reviews for Windsor Irving
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was an easy and seamless experience. Quick and pleasant. I will rent from there again
Greg MWas closed
MARK HPositive interaction
Richard ANothing
VICTOR ENo concern
STEPHEN CThe location exterior is great for big trucks, close to the highway with minimal obstacles. The interior is barebones, had an odour, and the location doesn't allow after-hour drop offs ... the Uhaul key box is locked, a note is taped to it. The operator there was a man of few words but pleasant and accommodating.
SAMSON MUseless, drop box didn't work and I stood around for 20 minutes. Person at the call center said I would be good until 8.
CHRISTOPHER WGreat product and great service. Would highly reccomend
thomas dDeclined CDW multiple times, got charged CDW. Was told it was a temporary charge and it would be removed when returned
TJ HWith my experience there is nothing to improve!
Sherri MWhen we arrived, even though I had selected mobile pickup, it said there was no equipment assigned to my reservation. I waited on hold to speak to someone for 20 mins before finally going into the store. When I asked what was going on, the store associate just told me oh that truck was put out of service this morning. I didn’t receive an email or anything. Thankfully we were able to rent a different truck, but this would have been nice to know ahead of time since typically there are people lined up to do certain things when someone rents a uhaul for the day.
Farrah MWhen I called to confirm there would be a truck available on Sunday 27th I was guaranteed on the phone and via email that there would be. When I got to the location the truck was not there and there was none available.
David FThrer was a check engine light on when we picked up the truck.
Brittany BPlease giving the weather in this area make sure the blower fan for the AC and heat works.
pat rAwesome experience no issues at all
Robert AThe attendant was the best I have ever had at a UHaul rental place.
Brian BLocation is substandard
Brian MVery good experience
Ian VLe monsieur n'avait aucune réponse à mes questions sur les services Uhaul. Il n'a fait aucune démarche pour m'aider quand je lui ai mentionné que le camion n'était pas le bon.
kevin pThe office was closed. Used online drop off at this location, simple process. Thought the drop off box could easily be broken into.
Glenn WMy booking was completely screwed up. Incorrect destination. Number of blankets reserved was incorrect. Received a text message changing my drop off location after I took possession of the truck which resulted in me going over my approved mileage. Which I was charged for. Overall, this rental was a complete shit show.
Don KOverall the rental truck was good - but I had rented a 10ft truck and not a 15 and for the distance the cost for the fuel was unbearable. I don't understand when I reserved the truck over three weeks in advance that this would be an issue. Very disappointed in the end result and the extra costs I had to put forward.
Derek CEat drop off with online service. No complaints :)
Mallory DEasy pick up and drop off.
Melody RIt was fine
Lorna MGet this location a lock for their trucks. I arrived at 6 am, 2 hours before pickup after being alerted the truck would be ready for me. It was not ready because there was no lock to put on the back of the truck. I was put off schedule by well over 2 hours because of this and lost the equivalent of what I was charged for the rental because I could not pick up one of my stops in that 2 hour window. I will not use this service again if there is not the ability to pickup early morning.
Adam GThe guy who helped us was super nice and very helpful
Beverly RNo surprises. Rental or equipment was straightforward & effective!
Neil MThe truck was not clean inside the cab. Dog hair everywhere. The truck was not well maintained, did not drive smoothly (needs wheel alignment and/or tire balancing)
Marion MFirst....Very good Customer Service from the IRVING U-Haul Location in Windsor.. That was a surprise. 2) I thought the overall U-Haul rental charge for 7 hours for a small truck was a high...I was very surprised that the cost was higher than Enterprise.
David Bthe location is difficult without GPS if you are not familiar with the area. Overall NS has poor signage for most locations outside of cities.
Julia BWe could not get the vehicle required, moved us to another agency, did not get the per KM rate at the new location.
Irvin Nservice was great
Keith SNot a thing. Everything was professional and easy on me.
Barbara CI was overcharged for the size of the truck I was using. I mentioned this and have had zero customer service over the matter.
Adam GThe truck at South needs a front end alignment and the steering was off and the transmission sounds like it’s ready to fall out
Nicky WThe entire event was extremely enjoyable. Thanks to the staff and the truck and the electronic service. Claude
claude cEverything was great so nothing you could do better!
Suzanne MSmall but efficient rental service. In the future, I’ll be a returning customer
Neil MThe cab floor was dirty. The cargo floor was dirtier with an odor of manure. The wiper blades were in need of replacement long ago as they barely functioned and were very noisy. The gentleman who was at the pickup location however was very nice and professional to speak with.
Wilfred MGentleman that assisted was aggressive especially when the pricing i paid was over $40 more than anticipated as he said the cost of insurance rental went up from 30 to 40...he was rude and a bit creepy towards me, a female... but was perfectly fine with my brother beside me.
Alisha wThis experience was good except for the cashier. All I wanted was a receipt but I got her whole life story about her bum knees and her boss not being the best. I didn’t need nor want to know about any of this. I just wanted my receipt so I could go home.
Melody Rthe trailer lifTbjack handle was loosely secured so as I was rotating the handle my hand would constantly get jammed against the frame work. The employee that dealt with the rental stated that the service technician was told of this defect but the response was that it was ok like that because it worked well enough to be able to use it. I was annoyed that the unit was not in top condition for use. I was able to use the trailer and was happy with the overall experience.
darryl mWe're non smokers. Strong smoke smell in cab. We'd suggest the cleaning include air freshener or deodorant. The exhaust a little loud. Not sure if that's the way it should sound. Also would appreciate KM's instead of Mileage. Would help to work expenses out a little better. Otherwise the Truck worked well.
LLOYD Ethe employees working at this location try there absolute best but Uhauls required use of the very outdated ipad that freezes and takes 45 minutes to load is just completely disrepectful to both your customer and your employees; uhaul had a much better renting system 2-3 years ago; 2 minutes worth of questions and you were out the door UHAUL GET YOUR SHIT TOGETHER, I WILL LEAVE A BAD REVIEW EACH AND EVERY TIME BECAUSE OF THIS; THIS IS NOT ACCEPTABLE; YOU HAVE PLACES SUCH AS HOOD HARDWARE AND AUTOMOTIVE (A GOOD COMPANY) WHO GAVE UP ON RENTALS FOR THIS VERY REASON. I REPEAT GET YOUR SHIT TOGETHER
David MThere is a certain uneasy feeling in this establishment. The guy working is awesome but the size and the smell in this location is unbelievable
Dave RVery disappointed with pickup location
Carman LService was efficient and friendly, Truck was clean and easy to operate. No suggestion s for improvement.
Ralph TThe truck was very dirty. The inside of the truck cab has not been cleaned in a very long time. I had to wash the seat before I sat on it. The inside of the truck cab smelled of cigarette smoke. The back of the truck was dirty. I have rented from U-Haul numerous times in the past, but this is the first time I have used the location in Windsor. I won't be renting from this location in the future, as the equipment is not maintained there.
Marion MPrevious renter must have been in a muddy location as the box floor was muddy. Had to sweep it out before I was able to use it. I even asked the person at the rental place if the box was clean as I had a previous rental a couple of years ago that was the same.
Daniel HWindshield was not clean yet friendly service!
AletaJo BIt was quick pick up and quick drop off.
Melody RThey did not have 2 of the 3 utility dollys we had reserved and we not made aware of it until we arrived to pick up the truck, and it was too late in the day to find replacements. The lady who served us was great to deal with however, and I would rent from there again
John TOur pickup location was supposed to be in Halifax on Robie street. Only downside I would say to this whole experience was that we received a call the day before we were to pickup our trailer saying we’d have to go to Windsor. Woman on the phone was not at all helpful and flippant with me. We got $100 off our rental. Had to pickup the trailer a day early which they said was free. Truly this wasn’t free. If we hadn’t changed plans and rushed to Windsor there was no guarantee our trailer would be there. $100 didn’t even cover the cost of our gas to and from Windsor as well as parking at an outdoor lot which was $22 each day for an extra two days.
Heather HInclude a dollie in every truck. None available at this location
CLAUDE M