Customer Reviews for Windsor Irving

Better training on processing rental agreement payment procedures . Took way to long .

Everything was super easy. Thanks!

The confirmation calls noted during the on line booking process did not happen creating doubt and confusion regarding availability of the truck.

I wasn't told about going to a website before returning the keys. I dropped the keys in the box and then went to the website but had locked the truck so I couldn't document the odometer.

The service was excellent and giving it was a holiday they were very accommodating.

I did the self help drop off, disappointing I couldn't gas up at an Irving Station on a Sunday.

Great service, great location!

This was the worst experience we've ever had with uhaul. From picking the unit up to dropping it off, it was nothing but issues and long wait times with no one really knowing the answers. Will be hesitant to use this service in future.

Call centre coordination and availability increased

Great service from the dealer, highly recommend! Thank you

Excellent service staff at the Irving Were remarkable

Everything was great.

Ensure the computer system is functional for customers , both rental and return were painfully difficult.

Why do you need two other names for a rental?

Be able to reach you by phone. I called a number of times and always got a fax machine. I had to go directly to your place of business to order a vehicle. Other than that everything was excellent..

THE FIRST TRANSPORTER THAT I WAS ISSUED WAS NOT MAINTAINED AND I HAD TO RETURN IT FOR ANOTHER. THE TIRE TIE DOWN WAS SO WRAPPED UP IN THE RACHET THAT IT WOULD HAVE HAD TO BEEN CUT FREE.

The location and the staff were great. But u-haul change my pick up location. So I had to drive 1/2 an hour out of my way to pick up and drop off. Wasting my time and gas. With no discount to help off set the added expense. Also the computer system could not process the order the lady working tried 3 times. She had to call in and have the do it over the phone. This cost me over an hour of waiting.

The clerk charged me for insurance coverage when I explicitly declined same. I am still waiting for my refund.

This location was great! However when we dropped off the trailer, the Dartmouth location had given us a different trailer then what was on our contract. This caused a time consuming drop off, thankfully the personnel was very helpful!

Thank you

I have been charged twice for the same truck on my credit card, I am super irate because of this. I want this fixed now.

vehicles need to be serviced by a technician. had no washer fluid, power steering and brake fluids were low, and fuek was only at 1/4 of a tank when we picked it up. trucks should be full of fuel, fluids topped up and general maintenance checked. rental agent was very helpful. the vehicle was clean but not mechanically ready by any means.

The Windsor location was great, but I called and asked to be directed to the nearest auto transport. Your dispatch center sent me to Green St in Halifax first which is 40 minutes plus away from my house (Windsor is 25). Upon arrival there, the trailer had a broken bolt in brake mechanism and he tryed to talk me into fixing it with a random bolt he had that would not work anyway. They were in capable of booking me a replacement until I took the phone and spook to the uhaul staff member on the line and made my arrangements for the closer unit in Windsor. So Green St gets a huge thumbs down! As well so does your location servic, wasted huge amounts of my time.

Approx. $300.00 plus fuel for one day. Seems rather steep to me. Aside from that no complaints.

great customer service

Not switch my rentak two days before to pick up an hour away.

It is difficult for uhaul to juggle things around with the high demand for vehicles , the start to my request did not go wellI requested a 15 ft trailer and two days before pickup I was told it it would be a 27 ft. This put me in a bad position until the last uhaul employee took the reigns she went into action immediately after realizing a 27 ft would block the main road into a university town. She was efficient and the following day which was the day before moving she found one in an area which was close by. I commend her for this. All went smooth the driver was overly pleased with how it drove.

breaks r squeecking but love the way she drives

Your 1-800 customer service was not overly friendly, he was going through the motions did not offer me extra insurance, but once booked the experience was great.

The truck was very clean had air conditioner and was comfortable to drive

First time I dropped at this location. The lady was pleasant and attentive to my returning the unit.

The only issue was that the information given at this location did not correlate with the information at the drop off location. We were told our deposit would be given back in cash and appartently that is not the case.

I sent a complaint about the gas...there was something wrong....$28.00 for 6 km?...have not heard back.

The only thing I found was when we went to unhook I had to use my truck jack to get it off the ball. How ever it was an awesome trailer, very nice ??

I didn't get the furniture pads, but it looked like I wasn't billed for them. I'm not sure what happened there, if I didn't actually select the option or not. It would also be helpful if I could select my drop off location when I make my reservation.

The person working at the gas station was trying to pump the full service gas, process the payments for self-service gas and in-store purchases, and take us to the back office to complete paperwork all at the same time. We had to wait while he served customers. There's no way he's getting paid enough for all he had to do. When they know they have UHaul customers coming to pick up vehicles, there should be a staff person dedicated to that. We also didn't do a walkaround of the vehicle before signing the paperwork, mostly because that staff person had too many other tasks to do. The truck I rented had pre-existing aesthetic and structural damage. It was noted on the keychain paper and no one tried to claim I had done it, but it made the truck even less water-resistant than it would normally be. I was not warned about this ahead of time, received no discount for it, and it was not pointed out to me when I did the paperwork. I only noticed it noted on the keychain paper after, and only noticed the wheel weld aesthetic damage while we were using the truck. This might have been noted if we'd done a walkaround with the employee before leaving like I've done at other locations in the past. I am very glad that there is a rental location in Windsor because when I first moved to the area I had to rent a truck from Kentville which is much further away and less convenient, and I'm glad to not have to drive into HRM for one. Still, there are ways this location could be improved. Thank you.

Husband was pleased with the customer service. However, we over paid by 300miles (approx) and the owner wasn't able to issue a refund for it.

the truck was older, approx 10 yrs old. It worked well but we ran into some rain on our travel and it leaked into the box. I noted on the contract that it said the driver was made aware of this when renting the truck however this is not the case and I was told by another u-haul employee that this is standard. In any event, nothing damaged. cab was dirty but not bad. Also, I had the truck back one day earl;y and accordingly was of the understanding there would be a rebate on the cost and if the back of the truck was clean, a further 25 dollar rebate. I was told upon dropping off the truck these are not correct. Why does it say so inside the box of the truck and told by empl.

Very helpful and accommodating attendant at this location. She helped me with a last minute rental, and was very cheerful and personable.

Truck was dirty, blankets were full of sand and grass, and person on duty did not know how to hook up trailer or load car on trailer.

Fantastic service. The only reason the location didn't get a higher rating is because it doesn't offer any accessories (boxes, mattress bags, furniture blankets, etc).

The brake light is out

One man location with a busy gas bar and he is often interrupted as he attends to his gas bar customers both pumping the gas and taking payment.

Nothing negative to say.Thankyou.

Truck had to be boosted at pick up time. Then we had to keep it running the whole time we had it or it wouldn't start.

Young lad was there when I dropped the truck off and was Ok, but the owner was hard to under stand on the phone and when I went there he was not at the desk but out back and I had to go find him to sort it all out and then it took a call to the head office to sort it out.

We dropped off the truck at night so didnt see anyone - They did not have a drop box for the keys and we didnt know where to leave them as we lived in a different city. Needs a drop box

This location had plenty of trucks and trailers available when everything in calgary was sold out. it was only by my own reseach that I found this location. it would make sense on a high demand weekend to bring these units into calgary where they are more likely to be used.

allow proper mileage so I dont get charged an extra 50 dollars when I drop of your truck.

It took 25 minutes to process the paperwork. There were no furniture pads as ordered. The drivers side window was down and the door compartments full of water. There was empty pop can in the cab as well as container of trail mix. There were cigarette butts in the back of the truck.

Changing my rental date was a huge hassel. Was told It was done when it wasn't, most agents where not very helpful and was hung up on. I was always polite too since I also work customer Service. Overall I'll think twice about renting from uhaul again.

open your location ON TIME they were 15 minutes late opening and then it took 20 minutes to process....could barely understand the clerks english....refused to give his name when asked....no apology for being late....didnt check truck.....argued that 'check engine light on" was an issue or that it should be noted on paperwork.....had to travel from Olds to Didsbury to get size of truck needed which cost 60 km in mileage and fuel.....the clerks tardiness cost me $150 for 3 movers i had booked for the first hour as they were standing around waiting for us to return with truck.....would have been 5 minutes if able to pick up in Olds as we ordered online.....VERY DISSASTIFIED AND WILL NOT RECOMMEND UHAUL TO ANYONE DUE TO THESE ISSUES

Excellent service. Great trucks all new BEAUTUFUL lined u in a nice row. Eye appealing. Super improvement over Uhaul trucks and locations used in previous years. Was pleasantly surprised. Overhead door sticks in the back just a quick bang at the top to open. Fix now before a future problem. Kind regards, Murray Bayley.