Customer Reviews for Windsor Irving
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Windsor Irving
Merlyn S. on
Why do you need two other names for a rental?
Harlen S. on
Be able to reach you by phone. I called a number of times and always got a fax machine. I had to go directly to your place of business to order a vehicle. Other than that everything was excellent..
chris S. on
THE FIRST TRANSPORTER THAT I WAS ISSUED WAS NOT MAINTAINED AND I HAD TO RETURN IT FOR ANOTHER. THE TIRE TIE DOWN WAS SO WRAPPED UP IN THE RACHET THAT IT WOULD HAVE HAD TO BEEN CUT FREE.
David N. on
The location and the staff were great. But u-haul change my pick up location. So I had to drive 1/2 an hour out of my way to pick up and drop off. Wasting my time and gas. With no discount to help off set the added expense. Also the computer system could not process the order the lady working tried 3 times. She had to call in and have the do it over the phone. This cost me over an hour of waiting.
Murray S. on
The clerk charged me for insurance coverage when I explicitly declined same. I am still waiting for my refund.
COREY W. on
This location was great! However when we dropped off the trailer, the Dartmouth location had given us a different trailer then what was on our contract. This caused a time consuming drop off, thankfully the personnel was very helpful!
danielle L. on
Thank you
brittany S. on
I have been charged twice for the same truck on my credit card, I am super irate because of this. I want this fixed now.
CHRIS E. on
vehicles need to be serviced by a technician. had no washer fluid, power steering and brake fluids were low, and fuek was only at 1/4 of a tank when we picked it up. trucks should be full of fuel, fluids topped up and general maintenance checked. rental agent was very helpful. the vehicle was clean but not mechanically ready by any means.
JEFF R. on
The Windsor location was great, but I called and asked to be directed to the nearest auto transport. Your dispatch center sent me to Green St in Halifax first which is 40 minutes plus away from my house (Windsor is 25). Upon arrival there, the trailer had a broken bolt in brake mechanism and he tryed to talk me into fixing it with a random bolt he had that would not work anyway. They were in capable of booking me a replacement until I took the phone and spook to the uhaul staff member on the line and made my arrangements for the closer unit in Windsor. So Green St gets a huge thumbs down! As well so does your location servic, wasted huge amounts of my time.
Gary C. on
Approx. $300.00 plus fuel for one day. Seems rather steep to me. Aside from that no complaints.
boyd S. on
great customer service
T-Jay A. on
Not switch my rentak two days before to pick up an hour away.
carol A. on
It is difficult for uhaul to juggle things around with the high demand for vehicles , the start to my request did not go wellI requested a 15 ft trailer and two days before pickup I was told it it would be a 27 ft. This put me in a bad position until the last uhaul employee took the reigns she went into action immediately after realizing a 27 ft would block the main road into a university town. She was efficient and the following day which was the day before moving she found one in an area which was close by. I commend her for this. All went smooth the driver was overly pleased with how it drove.
Tammy H. on
breaks r squeecking but love the way she drives
barbra M. on
Your 1-800 customer service was not overly friendly, he was going through the motions did not offer me extra insurance, but once booked the experience was great.
MATTHEW W. on
The truck was very clean had air conditioner and was comfortable to drive