Customer Reviews for Windsor Irving
(U-Haul Neighborhood Dealer)

Rating:

4.0

Easy pick up and drop off.

Rating:

3.0

It was fine

Rating:

5.0

Get this location a lock for their trucks. I arrived at 6 am, 2 hours before pickup after being alerted the truck would be ready for me. It was not ready because there was no lock to put on the back of the truck. I was put off schedule by well over 2 hours because of this and lost the equivalent of what I was charged for the rental because I could not pick up one of my stops in that 2 hour window. I will not use this service again if there is not the ability to pickup early morning.

Rating:

3.0

The guy who helped us was super nice and very helpful

Rating:

5.0

No surprises. Rental or equipment was straightforward & effective!

Rating:

2.0

The truck was not clean inside the cab. Dog hair everywhere. The truck was not well maintained, did not drive smoothly (needs wheel alignment and/or tire balancing)

Rating:

5.0

First....Very good Customer Service from the IRVING U-Haul Location in Windsor.. That was a surprise. 2) I thought the overall U-Haul rental charge for 7 hours for a small truck was a high...I was very surprised that the cost was higher than Enterprise.

Rating:

3.0

the location is difficult without GPS if you are not familiar with the area. Overall NS has poor signage for most locations outside of cities.

Rating:

3.0

We could not get the vehicle required, moved us to another agency, did not get the per KM rate at the new location.

Rating:

5.0

service was great

Rating:

5.0

Not a thing. Everything was professional and easy on me.

Rating:

3.0

I was overcharged for the size of the truck I was using. I mentioned this and have had zero customer service over the matter.

Rating:

5.0

The truck at South needs a front end alignment and the steering was off and the transmission sounds like it’s ready to fall out

Rating:

5.0

The entire event was extremely enjoyable. Thanks to the staff and the truck and the electronic service. Claude

Rating:

5.0

Everything was great so nothing you could do better!

Rating:

5.0

Small but efficient rental service. In the future, I’ll be a returning customer

Rating:

3.0

The cab floor was dirty. The cargo floor was dirtier with an odor of manure. The wiper blades were in need of replacement long ago as they barely functioned and were very noisy. The gentleman who was at the pickup location however was very nice and professional to speak with.

Rating:

1.0

Gentleman that assisted was aggressive especially when the pricing i paid was over $40 more than anticipated as he said the cost of insurance rental went up from 30 to 40...he was rude and a bit creepy towards me, a female... but was perfectly fine with my brother beside me.

Rating:

3.0

This experience was good except for the cashier. All I wanted was a receipt but I got her whole life story about her bum knees and her boss not being the best. I didn’t need nor want to know about any of this. I just wanted my receipt so I could go home.

Rating:

3.0

the trailer lifTbjack handle was loosely secured so as I was rotating the handle my hand would constantly get jammed against the frame work. The employee that dealt with the rental stated that the service technician was told of this defect but the response was that it was ok like that because it worked well enough to be able to use it. I was annoyed that the unit was not in top condition for use. I was able to use the trailer and was happy with the overall experience.

Rating:

3.0

We're non smokers. Strong smoke smell in cab. We'd suggest the cleaning include air freshener or deodorant. The exhaust a little loud. Not sure if that's the way it should sound. Also would appreciate KM's instead of Mileage. Would help to work expenses out a little better. Otherwise the Truck worked well.

Rating:

1.0

the employees working at this location try there absolute best but Uhauls required use of the very outdated ipad that freezes and takes 45 minutes to load is just completely disrepectful to both your customer and your employees; uhaul had a much better renting system 2-3 years ago; 2 minutes worth of questions and you were out the door UHAUL GET YOUR SHIT TOGETHER, I WILL LEAVE A BAD REVIEW EACH AND EVERY TIME BECAUSE OF THIS; THIS IS NOT ACCEPTABLE; YOU HAVE PLACES SUCH AS HOOD HARDWARE AND AUTOMOTIVE (A GOOD COMPANY) WHO GAVE UP ON RENTALS FOR THIS VERY REASON. I REPEAT GET YOUR SHIT TOGETHER

Rating:

4.0

There is a certain uneasy feeling in this establishment. The guy working is awesome but the size and the smell in this location is unbelievable

Rating:

3.0

Very disappointed with pickup location

Rating:

5.0

Service was efficient and friendly, Truck was clean and easy to operate. No suggestion s for improvement.

Rating:

2.0

The truck was very dirty. The inside of the truck cab has not been cleaned in a very long time. I had to wash the seat before I sat on it. The inside of the truck cab smelled of cigarette smoke. The back of the truck was dirty. I have rented from U-Haul numerous times in the past, but this is the first time I have used the location in Windsor. I won't be renting from this location in the future, as the equipment is not maintained there.

Rating:

3.0

Previous renter must have been in a muddy location as the box floor was muddy. Had to sweep it out before I was able to use it. I even asked the person at the rental place if the box was clean as I had a previous rental a couple of years ago that was the same.

Rating:

3.0

Windshield was not clean yet friendly service!

Rating:

3.0

It was quick pick up and quick drop off.

Rating:

4.0

They did not have 2 of the 3 utility dollys we had reserved and we not made aware of it until we arrived to pick up the truck, and it was too late in the day to find replacements. The lady who served us was great to deal with however, and I would rent from there again

Rating:

4.0

Our pickup location was supposed to be in Halifax on Robie street. Only downside I would say to this whole experience was that we received a call the day before we were to pickup our trailer saying we’d have to go to Windsor. Woman on the phone was not at all helpful and flippant with me. We got $100 off our rental. Had to pickup the trailer a day early which they said was free. Truly this wasn’t free. If we hadn’t changed plans and rushed to Windsor there was no guarantee our trailer would be there. $100 didn’t even cover the cost of our gas to and from Windsor as well as parking at an outdoor lot which was $22 each day for an extra two days.

Rating:

5.0

Include a dollie in every truck. None available at this location

Rating:

3.0

booked vehicle to pick up in Saint John, NB. no vehicle, had to go to Sussex NB to get it. thought there should have been more of a concession from uHaul not having a vehicle WHERE i booked it for, over a month in advance. UHaul rep was a gem

Rating:

4.0

Technology issues slowed the return process. But convenient to refill gas tank.Fully loaded truck only averaged 8 mpg not 18 as advertised.

Rating:

3.0

The lady, Cristal was very helpful. However this is the second time we’ve rented from this location and both times the truck was not available at the pick up time. The first time we need to be rerouted to Truro to pick up a truck we needed, the second time we had to wait three hours for it to arrive. Not impressive.

Rating:

2.0

The agent we dealt with seemed to be frazzled. Even though I booked the truck well in advance things should have gone smoother. Then when we were leaving he tried to tell us we could only have it til 1pm. I told him we’d booked it til 6pm! He didn’t even come out to walk around the truck with us to confirm and and all marks on it til my husband went in to get him. Again he seemed frazzled. There was also very large scratches along the back end near the top of the box which he never mentioned. I’m guessing he would have charged us for it. We won’t go to him ever again! Chris Williamson

Rating:

4.0

Quite happy with your services, thanks

Rating:

5.0

More choice of vehicles. It did work out nicely that a smaller truck was available for part of the day, but initially we had to reserve a larger truck than we needed for the job. Service was very friendly!

Rating:

5.0

Make sure upon reserving online your actually going to have the uhaul available for that person.

Rating:

5.0

Friendly, chatty folks… service was great. All questions answered. Easy process . Thank you

Rating:

5.0

Very helpful young man. Had no troubles at all. Thank you

Rating:

3.0

I was advised that I would have to return the vehicle with a minimum of 1/2 tank of gas but discovered that the vehicle had less than 1/2 tank of gas when rented. In addition I discovered after rental that there was a discount if I cleaned the vehicle before returning it. I was not advised of this before picking it up and I cleaned it before I returned it but I still paid the full rental price.

Rating:

4.0

George was good to deal with.

Rating:

3.0

I reserved my truck Sept 21st to be picked it up on Oct 30th, it was over a month prior to the moving date. On Oct 29th, less than 24h before my move, I got an email from uhaul saying that I had no truck available at the location I chose over a month ago and had to travel almost 50km to get the closest available truck, which was not even the one I had reserved, they offered me a bigger truck. It was extremely frustrating for me, on top of everything else I had to deal with at that day, you know moving days are very stressful and uhaul made it even worse. I wish uhaul had taken my reservation more seriously, and to make up for it, I wish uhaul had not charged me for any of it.

Rating:

4.0

The gas estimation that was supposed to help me refill to the same level as when I picked the truck up was wrong. The you haul paper work had a recommended refill amount and by following it I over paid by about $20. Feels unfair.

Rating:

1.0

We picked up the truck Oct 25 and told him our location drop off changed from liverpool to cold brook. The 27th, I called to say I would be keeping truck til 29. When we dropped it of at kentville, it was chaos. We paid over 500 to drive from windsor ns to coldbrook ns. Not happy

Rating:

2.0

Way to expensive

Rating:

4.0

The dolly was dirty and Leaking oil

Rating:

3.0

Truck console was full of previous renters garbage.

Rating:

5.0

Nothing

Rating:

3.0

Vehicle was not thoroughly cleaned out. Still some materials from previous renters inside. Otherwise the vehicle was in damaged and worked fine.

Rating:

4.0

Positive all of the way around. Great trailer that was easy to load, was clean, in good repair, and the fellow who looked after the transaction was professional and helpful

Rating:

3.0

I had a reservation I made online, no issues. I got to the location and at the last moment the system issued an “e-alert” and refused to allow the sales girl to rent to me. I spent 15 mins on hold calling the head office, and was connected to an extremely rude and demeaning lady who told me apparently there was an outstanding amount from 2 years ago that needed to be paid before I could rent anything. Thing is, I’ve rented several times since then and have never had issue, never heard about any outstanding balance. The agent told me something about the rental agent falsifying my drivers license to rent to me - again I don’t understand that, I certainly never gave permission for that. My $25 rental ended up costing almost $100 for 4 hours as I had no choice but to pay this apparent outstanding fee that I had no proof of and the agency that rented it to me was closed. This wasn’t the locations fault at all, it is entirely u-Haul office trying to money grab and accuse me of providing false information. Beware! It likely won’t be as inexpensive as you think.

Rating:

5.0

Truck was clean & ready to go at pick up time. Returning truck was quick & easy. No unexpected charges. Personal were knowledgeable, polite & friendly.

Rating:

2.0

Vehicle was OK clean but maintenance was very bad, Speedo is off by 20 miles almost really hard on fuel manifolds leakings, Wheel not balanced , Rear brake fluid So low that the light will come on anytime he took a corner

Rating:

5.0

Tracy - the U- Haul rep was incredible! Great advice and provided me with an affordable option that saved me time and money !

Rating:

4.0

I drove for 1 hour and 30 minutes to pick up the rental. You could try and have more stock at more locations so we don’t have to drive so far for pick up . There was only one person working the gas station and he was working the rentals as well

Rating:

3.0

Flat surface to review the high of the hitch and trailer. It was two higher and I need to get a 6” drop

Rating:

4.0

Great service Friendly and helpful