The lady, Cristal was very helpful. However this is the second time we've rented from this location and both times the truck was not available at the pick up time. The first time we need to be rerouted to Truro to pick up a truck we needed, the second time we had to wait three hours for it to arrive. Not impressive.Robyn C.
Customer Reviews for Windsor Irving
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The agent we dealt with seemed to be frazzled. Even though I booked the truck well in advance things should have gone smoother. Then when we were leaving he tried to tell us we could only have it til 1pm. I told him we'd booked it til 6pm! He didn't even come out to walk around the truck with us to confirm and and all marks on it til my husband went in to get him. Again he seemed frazzled. There was also very large scratches along the back end near the top of the box which he never mentioned. I'm guessing he would have charged us for it. We won't go to him ever again! Chris WilliamsonChris W.
Customer did not leave a comment.Todd H.
Customer did not leave a comment.rich B.
Quite happy with your services, thanksFRED E.
More choice of vehicles. It did work out nicely that a smaller truck was available for part of the day, but initially we had to reserve a larger truck than we needed for the job. Service was very friendly!brad P.
Make sure upon reserving online your actually going to have the uhaul available for that person.Rebecca S.
Friendly, chatty folksâ€¦ service was great. All questions answered. Easy process . Thank youKen S.
Customer did not leave a comment.Paul B.
Very helpful young man. Had no troubles at all. Thank youBROOKLYN VILLAGE G.
Customer did not leave a comment.Bruce M.
I was advised that I would have to return the vehicle with a minimum of 1/2 tank of gas but discovered that the vehicle had less than 1/2 tank of gas when rented. In addition I discovered after rental that there was a discount if I cleaned the vehicle before returning it. I was not advised of this before picking it up and I cleaned it before I returned it but I still paid the full rental price.LLOYD EUGENE S.
Customer did not leave a comment.Abigal D.
Customer did not leave a comment.Dinko C.
Customer did not leave a comment.Jack M.
George was good to deal with.tim P.
Customer did not leave a comment.Edwin L.
I reserved my truck Sept 21st to be picked it up on Oct 30th, it was over a month prior to the moving date. On Oct 29th, less than 24h before my move, I got an email from uhaul saying that I had no truck available at the location I chose over a month ago and had to travel almost 50km to get the closest available truck, which was not even the one I had reserved, they offered me a bigger truck. It was extremely frustrating for me, on top of everything else I had to deal with at that day, you know moving days are very stressful and uhaul made it even worse. I wish uhaul had taken my reservation more seriously, and to make up for it, I wish uhaul had not charged me for any of it.Giulia P.
Customer did not leave a comment.David H.
The gas estimation that was supposed to help me refill to the same level as when I picked the truck up was wrong. The you haul paper work had a recommended refill amount and by following it I over paid by about $20. Feels unfair.Daniel W.
We picked up the truck Oct 25 and told him our location drop off changed from liverpool to cold brook. The 27th, I called to say I would be keeping truck til 29. When we dropped it of at kentville, it was chaos. We paid over 500 to drive from windsor ns to coldbrook ns. Not happyCathy D.
Customer did not leave a comment.rachael H.
Way to expensivepeter T.
The dolly was dirty and Leaking oilDAWN MICHELLE S.
Truck console was full of previous renters garbage.Myles S.
Customer did not leave a comment.Wayne M.
Vehicle was not thoroughly cleaned out. Still some materials from previous renters inside. Otherwise the vehicle was in damaged and worked fine.LLOYD EUGENE S.
Positive all of the way around. Great trailer that was easy to load, was clean, in good repair, and the fellow who looked after the transaction was professional and helpfulDenis B.
I had a reservation I made online, no issues. I got to the location and at the last moment the system issued an â€œe-alertâ€ and refused to allow the sales girl to rent to me. I spent 15 mins on hold calling the head office, and was connected to an extremely rude and demeaning lady who told me apparently there was an outstanding amount from 2 years ago that needed to be paid before I could rent anything. Thing is, I've rented several times since then and have never had issue, never heard about any outstanding balance. The agent told me something about the rental agent falsifying my drivers license to rent to me - again I don't understand that, I certainly never gave permission for that. My $25 rental ended up costing almost $100 for 4 hours as I had no choice but to pay this apparent outstanding fee that I had no proof of and the agency that rented it to me was closed. This wasn't the locations fault at all, it is entirely u-Haul office trying to money grab and accuse me of providing false information. Beware! It likely won't be as inexpensive as you think.Kathleen M.
Truck was clean & ready to go at pick up time. Returning truck was quick & easy. No unexpected charges. Personal were knowledgeable, polite & friendly.John M K.
Vehicle was OK clean but maintenance was very bad, Speedo is off by 20 miles almost really hard on fuel manifolds leakings, Wheel not balanced , Rear brake fluid So low that the light will come on anytime he took a cornerGreg H.
Tracy - the U- Haul rep was incredible! Great advice and provided me with an affordable option that saved me time and money !steve W.
Customer did not leave a comment.Jacques M.
I drove for 1 hour and 30 minutes to pick up the rental. You could try and have more stock at more locations so we don't have to drive so far for pick up . There was only one person working the gas station and he was working the rentals as wellTeresa C.
Customer did not leave a comment.Bradley G.
Flat surface to review the high of the hitch and trailer. It was two higher and I need to get a 6â€ dropken S.
Great service Friendly and helpfuljoan O.
Customer did not leave a comment.melissa W.
Customer did not leave a comment.owen S.
Customer did not leave a comment.Edward M.
Customer did not leave a comment.Bradley M.
Better training on processing rental agreement payment procedures . Took way to long .gordon B.
Everything was super easy. Thanks!Jo-Anne P.
The confirmation calls noted during the on line booking process did not happen creating doubt and confusion regarding availability of the truck.Ron M.
I wasn't told about going to a website before returning the keys. I dropped the keys in the box and then went to the website but had locked the truck so I couldn't document the odometer.Jenn K.
The service was excellent and giving it was a holiday they were very accommodating.Chris F.
Customer did not leave a comment.deborah H.
I did the self help drop off, disappointing I couldn't gas up at an Irving Station on a Sunday.Callie U.
Great service, great location!David D.
This was the worst experience we've ever had with uhaul. From picking the unit up to dropping it off, it was nothing but issues and long wait times with no one really knowing the answers. Will be hesitant to use this service in future.Corrie M.
Customer did not leave a comment.Brittany A.
Call centre coordination and availability increasedKimberly H.
Customer did not leave a comment.Megan A.
Great service from the dealer, highly recommend! Thank youElaine M.
Customer did not leave a comment.paul L.
Customer did not leave a comment.COLIN C.
Customer did not leave a comment.Cathy S.
Customer did not leave a comment.Ian P.
Excellent service staff at the Irving Were remarkableCarol A.
Everything was great.richard S.
Customer did not leave a comment.Lamont P.
Customer did not leave a comment.Scott M.
Ensure the computer system is functional for customers , both rental and return were painfully difficult.bruce M.
Why do you need two other names for a rental?Merlyn S.
Customer did not leave a comment.natasha G.
Be able to reach you by phone. I called a number of times and always got a fax machine. I had to go directly to your place of business to order a vehicle. Other than that everything was excellent..Harlen S.
THE FIRST TRANSPORTER THAT I WAS ISSUED WAS NOT MAINTAINED AND I HAD TO RETURN IT FOR ANOTHER. THE TIRE TIE DOWN WAS SO WRAPPED UP IN THE RACHET THAT IT WOULD HAVE HAD TO BEEN CUT FREE.chris S.
Customer did not leave a comment.Chris F.
The location and the staff were great. But u-haul change my pick up location. So I had to drive 1/2 an hour out of my way to pick up and drop off. Wasting my time and gas. With no discount to help off set the added expense. Also the computer system could not process the order the lady working tried 3 times. She had to call in and have the do it over the phone. This cost me over an hour of waiting.David N.
Customer did not leave a comment.Greg C.
Customer did not leave a comment.Natasha R.
Customer did not leave a comment.Leighanne C.
Customer did not leave a comment.Gary P.
Customer did not leave a comment.jeff H.
The clerk charged me for insurance coverage when I explicitly declined same. I am still waiting for my refund.Murray S.
This location was great! However when we dropped off the trailer, the Dartmouth location had given us a different trailer then what was on our contract. This caused a time consuming drop off, thankfully the personnel was very helpful!COREY W.
Thank youdanielle L.
I have been charged twice for the same truck on my credit card, I am super irate because of this. I want this fixed now.brittany S.
vehicles need to be serviced by a technician. had no washer fluid, power steering and brake fluids were low, and fuek was only at 1/4 of a tank when we picked it up. trucks should be full of fuel, fluids topped up and general maintenance checked. rental agent was very helpful. the vehicle was clean but not mechanically ready by any means.CHRIS E.
The Windsor location was great, but I called and asked to be directed to the nearest auto transport. Your dispatch center sent me to Green St in Halifax first which is 40 minutes plus away from my house (Windsor is 25). Upon arrival there, the trailer had a broken bolt in brake mechanism and he tryed to talk me into fixing it with a random bolt he had that would not work anyway. They were in capable of booking me a replacement until I took the phone and spook to the uhaul staff member on the line and made my arrangements for the closer unit in Windsor. So Green St gets a huge thumbs down! As well so does your location servic, wasted huge amounts of my time.JEFF R.
Customer did not leave a comment.MIKE R.
Approx. $300.00 plus fuel for one day. Seems rather steep to me. Aside from that no complaints.Gary C.
Customer did not leave a comment.David B.
great customer serviceboyd S.
Customer did not leave a comment.Alphonsus D.
Customer did not leave a comment.Eric P.
Not switch my rentak two days before to pick up an hour away.T-Jay A.
It is difficult for uhaul to juggle things around with the high demand for vehicles , the start to my request did not go wellI requested a 15 ft trailer and two days before pickup I was told it it would be a 27 ft. This put me in a bad position until the last uhaul employee took the reigns she went into action immediately after realizing a 27 ft would block the main road into a university town. She was efficient and the following day which was the day before moving she found one in an area which was close by. I commend her for this. All went smooth the driver was overly pleased with how it drove.carol A.
breaks r squeecking but love the way she drivesTammy H.
Your 1-800 customer service was not overly friendly, he was going through the motions did not offer me extra insurance, but once booked the experience was great.barbra M.
Customer did not leave a comment.Tammy D.
Customer did not leave a comment.Lloyd Q.
Customer did not leave a comment.wanda R.
The truck was very clean had air conditioner and was comfortable to driveMATTHEW W.
First time I dropped at this location. The lady was pleasant and attentive to my returning the unit.Matthew K.
Customer did not leave a comment.john M.
Customer did not leave a comment.TREVOR S.
Customer did not leave a comment.Chris F.
Customer did not leave a comment.steven A.