Nothing. This location is always reliable. Best U-Haul I have ever been to.
Vickie R
Customer Reviews for Winger Trailer Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great family-run business. I am a repeat customer and will continue to be as long as this family is running it. Great people to work with!
JON CThe location I received the truck from was excellent. Second time I used this location. The woman that works there is incredible. So organized and patient. The young man that did the tutorial prior to me leaving , was also great.
DAVID SFirstly, I made the reservation for a location in Roanoke a month in advance but the day before pickup I was told that there wasn’t a truck in Roanoke and I had to drive 20 minutes away to troutville. There initially wasn’t someone there to help us with check in. All guidance was given through a ring camera rather than in person. Eventually a person came and talked to us after we had trouble finding the ring lock box.
Abigail COverall very very good experience here and we will be returning for future moving needs! When checking in this morning, all staff were very pleasant and answered all questions we had. When checking out (returning the U-Haul) in the afternoon, we had a much different interaction with the man who works there. We apparently had not parked the van in the proper location and we were taking too long to check out on the app (due to slow internet/signal) and the man came up to us and quite rudely told us that we needed to hurry up and he had other customers waiting. It seemed that all he really needed from us was to move the van to a better location, but he did NOT tell us that in a pleasant way at all. I felt like I was speaking to a totally different person in the afternoon than in the morning, but it was the same man. He must have had a bad day at work, but he surely took it out on us. Hope to have a better interaction with him next time. We will still use this location for future needs due to convenience and overall positive experience. But please let that man know that the way he spoke to us was NOT ok.
DYLAN BEverything is perfect! From customer service to equipment condition....love it!
MARIA NGreat customer service.
Stephen MI highly recommend great service great customer service !!
KYRA VTruck was clean and ready to go. Justin was very thorough with the information. Giving both required and additional hints for us to use. We heeded his advice and had no problems with the truck.
DINNAH MStaff was very helpful and friendly.
KEVIN KEveryone here was so incredibly helpful and friendly! I highly recommend this U-Haul location! They got me safely hooked up and ready to drive alone across country. I am grateful for this kind sweet family! Thank you!
AMY OThe order and cleanness in the office was not good, but the service was really good......so that compensate the mess in the office...this is why I rated average.
ALDO MThe people who run and/or work at this location were extremely helpful and very pleasant.
Tanisha SThe rate is ridiculous. The mileage should not be based off of U-Haul to U-Haul location because I had to pick up my things from my old home and drive them to my new home which took me over ten mileage and cost me another $86 dollars. Absolutely the worst service and no consideration. Honestly a bunch of crooks
Brooke ATires were worn and trailer had damage
MICHELLE SVery efficient and helpful!
RODNEY TEveryone there did a great job. The fellow who helps hook up the trailers is always on top of his game and knows everything he needs to know. That is extremely helpful.
HUNTER AGreat service and very friendly and helpful and will use location again
THOMAS MThe driver side seatbelt didn’t work luckily we weren’t in an accident or I didn’t get pulled over for a ticket very unsafe
TAMARA LIt was so easy to drop off our trailer at this location. The staff was very pleasant and helpful.
JIM VFabulous staff, very friendly! I will come back to Winger Trailer Sales for my next U-Haul rental!
DARRYL CGreat experience.
KEVIN JTheir lot needs to be better organized and less ‘cluttered’.
JENIFER SNa
TONIA MI had a great experience! Everything went smoothly from check in to check out. Incredibly friendly staff. I would happily recommend to family and friends.
JON CWinger is the absolute BEST U-Haul dealer I have ever been served by!! They are friendly, knowledgeable and accommodating!
GINNY EYes my sixth time renting from the Wingers
REGEANA DEvery aspect of our experience was excellent. Would highly recommend this Uhaul business
SCOTT Sgreat rental, as always!
JULIE DThe owners were very friendly and good to work with. Will rent from them again when needed.
CLAUDE EVery friendly. Great customer service!
ANDREW TUnable to complete online return due to poor phone signal, but staff able to complete for me with no problem
KAREN SThe guy who works outside always does a great job.
HUNTER ANothing with the Troutville, VA location. We did have an issue with a parking light being burnt out, but they were quick to fix it. They've been very helpful and courteous throughout the rental process.
David SThis independent dealer really demonstrates excellent customer service.
MICHAEL AFantastic customer service!! Highly recommend them. Would use them again!
FRANK SI have used many U-Haul locations in the past however this one was the very best. Janet Winger and and her son, Jason, were the most knowledgeable, friendly and helpful in any location I have ever dealt with. Their customer service was exceptional. When I should need any other service they offer I will drive to this location due to the quality of service they give.
DEBORAH HCrooks
Zoe BFriendly help and and assistance in hooking up trailer. I’m a handicap veteran . I would recommend this U-Haul to my own family and friends.. P.S. I have moved over 20 times in my military service.
Luana HVery nice place,very nice lady I talked to. Easy return. Would recommend
joyce tPersonnal here were very friendly and explained everything about the rental
Walter KGas tank was below a 1/4 of a tank which was a surprise.
Lindsey MAppreciate the professional service!!!
Rosanne LEverything was great! No improvement needed.
Timothy MEasy, affordable,and service was more like you would get from a good neighbor, maybe a friend!
Michael BThe entire experience of rental & return was great!
Garland MThe bulk of the staff were some of the most helpful and most friendly people I've been around in a long time!
Kelly BYou don't need to improve on anything service was excellent I would highly recommend you to everyone keep up the great work
Brenda AIn the past 20 yrs plus of using UHaul thus was one of the best if not the best location I have used. Usually I am waiting for something to go wrong with uhaul and it usually does but his time it did not. I would recommend this location to to anyone and would use it again if at all possible. Great team running it!
Donald TVery satisfied. Good customer service.
Constance MGood experience and knowledgeable staff. The truck I rented had 134,800 miles on it. Not so much on the local dealer but I thought a negative reflection on U-Haul.
Fred Jgreat rental experience as always !!!
JULIEDAWN MGreat location and very nice customer service.
Walter CHave staff to unhitch trailer readily available
Donald NSuper friendly folk to deal with
Alan LFriendly and helpful
Christin GBest U-Haul location I've ever used.
MARTIN Wvery small with minimal parking, dark, no helpful signs or markings, ditch near entry
Beth PPut some grips on the tailgate!! My friend took a very bad fall from it because it was wet and had no grips on it!!
ricky cGreat place to rent equipment. They are extremely knowledgeable and helpful. We have rented from them numerous times and always a positive experience. Highly recommended them.
ROBERT S