Customer Reviews for Winger Trailer Sales
(U-Haul Neighborhood Dealer)

335 reviews

4363 Lee Hwy   Troutville, VA 24175

(540) 591-3699

Location Hours

  • Mon-Tue: 9 am - 5:30 pm
  • Wed-Thur: 10 am - 5:30 pm
  • Fri: 9 am - 5:30 pm
  • Sat: 8 am - 3 pm
  • Sun: 12 pm - 4 pm

Services at this Location:

Contact Us

(540) 591-3699

4363 Lee Hwy
Troutville, VA 24175

Services at this Location:

Location Hours

  • Mon-Tue: 9 am - 5:30 pm
  • Wed-Thur: 10 am - 5:30 pm
  • Fri: 9 am - 5:30 pm
  • Sat: 8 am - 3 pm
  • Sun: 12 pm - 4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

The best U-Haul I have ever used. The customer service was outstanding. I would highly recommend this location.

Keith S. 
Rating:
5.0

Customer did not leave a comment.

ANNETTEROSE J. 
Rating:
5.0

Customer did not leave a comment.

CHRIS J. 
Rating:
5.0

No improvement needed. Great folks to deal with. They will remain the location I use when I have a need.

ARNOLDDALE H. 
Rating:
5.0

I have rented from this location twice. I backed the truck into my porch and the gentleman handled my issue with dignity and kindness. He quickly took pictures and had the estimate in less than 15 minutes. The trucks were clean and well maintained.

BEATRICE W. 
Rating:
5.0

Customer did not leave a comment.

Rebecca E. 
Rating:
5.0

Customer did not leave a comment.

Gregory B. 
Rating:
4.0

Although the online checkin was less than ideal due to poor internet service, the owners went above and beyond to make the experience as painless and efficient as possible.

Elizabeth W. 
Rating:
5.0

Customer did not leave a comment.

Lawrence T. 
Rating:
5.0

Customer did not leave a comment.

JOSIAHDANIEL V. 
Rating:
5.0

Great guy, would deal with again

TYLERBLAKE K. 
Rating:
5.0

Customer did not leave a comment.

MICHAELANTHONY O. 
Rating:
5.0

Customer did not leave a comment.

John E. 
Rating:
5.0

Fantastic service

Gary M. 
Rating:
5.0

Customer did not leave a comment.

ARNOLDDALE H. 
Rating:
4.0

Customer did not leave a comment.

Timothy N. 
Rating:
5.0

Customer did not leave a comment.

Sarah M. 
Rating:
5.0

Kind customer service and equipment was exactly what I needed

BEATRICEANN W. 
Rating:
5.0

Agent very friendly and went way out his way to accommodate me. Not my nearest but I will rent there again on account his kindness. AFF

ALANFORD F. 
Rating:
5.0

Customer did not leave a comment.

JEANNETTE A. 
Rating:
3.0

Customer did not leave a comment.

Daniel B. 
Rating:
5.0

Wonderful and so helpful

KATHRYNWALDROP K. 
Rating:
5.0

Local office very friendly!

Jennifer N. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

JOSHUAWILLIAM M. 
Rating:
5.0

No improvements need to be made. Excellent service!!!

GREGORYMARVIN M. 
Rating:
5.0

Friendly, always has equipment available. Location couldn't be better for Botetourt residents!

ARNOLDWAYNE A. 
Rating:
5.0

My experience with Winger was just wonderful. I can't say enough about their professionalism. Our van was immaculate, easy to drive and hardly used any gas! I will be recommending Winger Trailer Sales to anyone I know who needs this service, in fact, I will be renting within the next month.

Debbie H. 
Rating:
5.0

This is the first time I rented from this location and everything was top notch. The owners were extremely friendly and provided exemplary customer service. Very pleased and would utilize their services again in future.

Perry P. 
Rating:
5.0

Customer did not leave a comment.

RICHARDRAY C. 
Rating:
5.0

Great location and great friendly owner! We would recommend them highly. Thanks

GARY T. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

I had to pay for a 2 day rental even though I only needed a 1 day (1 way). That option would be nice. But that's really not a big deal. I'll still do it again. This couldn't have gone better. Thanks uhaul!

Angelo Q. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHERPATRI B. 
Rating:
5.0

Customer did not leave a comment.

Carl H. 
Rating:
5.0

Customer did not leave a comment.

Donald F. 
Rating:
5.0

Customer did not leave a comment.

Charles D. 
Rating:
5.0

Extremely helpful, helped unload the equipment and back the trailer into position on a rainy day in the mud. Very kind people, will definitely rent from them next time I have moving needs.

Kevin D. 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
5.0

Customer did not leave a comment.

Steven W. 
Rating:
5.0

Darryl is exceptionally accommodating amd friendly

SUEDICKENS H. 
Rating:
5.0

fast and cuorteous service

FRANCISLEE Y. 
Rating:
3.0

no way the truck could take $11 in gas the guage redgistered full 2 miles from drop off location

dorsey E. 
Rating:
5.0

Darryl went out of his way to help me and gave me the corrext info!

SUE H. 
Rating:
5.0

Owner and his wife could not have been nicer, patient, or more helpful. They were awesome!

John K. 
Rating:
5.0

Best place to rent a truck...Just awesome customer service and the family are amazing people...honest and straight forward. Rented from them several times and always impressed with the level of detail in their service and just how friendly they all are!!!

SCOTTTIMOTHY W. 
Rating:
5.0

Excellent and friendly service.

David Bruce Ii P. 
Rating:
5.0

Online pick up was easy. Manager was at the store on a holiday ready to answer any questions we had. Super pleased with this transaction.

Teresa J. 
Rating:
5.0

The Truck did smell a bit like smoke. Not sure if that was from the last driver or not. Everything else was great!

JULIA D. 
Rating:
5.0

Great customer service

RONALDWAYNE B. 
Rating:
5.0

Customer did not leave a comment.

Gerald B. 
Rating:
5.0

When I went to pick up my truck at 5:30am using the 24/7 website, the Uhaul website was not working properly (wouldn't find my location) and the Uhaul phone # said "We are experience difficulty, please try again later." Daryll Winger got out of bed to personally come and help me get a truck & get on the road. He turned a frustrating experience into a good experience with his great customer service.

CHADRUSSELL B. 
Rating:
5.0

Customer did not leave a comment.

debra B. 
Rating:
3.0

Customer did not leave a comment.

Herman K. 
Rating:
5.0

Very friendly and helpful people! Will definitely be returning in the future!

Brandon M. 
Rating:
4.0

Customer did not leave a comment.

Brooke B. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETHNICOLE G. 
Rating:
4.0

Customer did not leave a comment.

Jerry O. 
Rating:
5.0

Customer did not leave a comment.

Joel C. 
Rating:
5.0

Darryl was friendly, professional, and very helpful. I won't hesitate to bring my business to him in the future.

KENNETHWAYNE D. 
Rating:
5.0

Customer did not leave a comment.

Matthew V. 
Rating:
5.0

Customer did not leave a comment.

SONYALYNN W. 
Rating:
5.0

Customer did not leave a comment.

Robin L. 
Rating:
5.0

Employees very friendly and helpbul.

Jim L. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDERAUGUSTA R. 
Rating:
3.0

Prompt and courteous. Am using them again in a few weeks.

Robert E. 
Rating:
5.0

Lady was very friendly

Joshua G. 
Rating:
5.0

Customer did not leave a comment.

VICTORIA W. 
Rating:
5.0

Customer did not leave a comment.

debra T. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

The best customer service

DAVIDWILLIAM R. 
Rating:
5.0

none needed at this location

DAVIDWILLIAM R. 
Rating:
5.0

This was the most well equipped and friendly location I've ever rented from.

Patrick P. 
Rating:
5.0

Customer did not leave a comment.

Matthew B. 
Rating:
5.0

No improvements needed. This rental was an absolutely pleasant experience. Not only are the owners located near me, but they are the nicest and most helpful people you could hope to deal with. I can strongly recommend them!

Alvin B. 
Rating:
5.0

Customer did not leave a comment.

BRANDONBURK W. 
Rating:
5.0

Customer did not leave a comment.

GEORGE M. 
Rating:
3.0

I rented an enclosed trailer to keep my equipment dry during transport. When I arrived at my destination I was shocked to find the roof leaked and all of my equipment was wet. Apparently this must be a common problem with this unit because when I did a closer inspection all of the seams around the top have been caulked.

Robert H. 
Rating:
4.0

Customer did not leave a comment.

Patrick C. 
Rating:
5.0

Pick up easy, quick and staff so friendly. I definitely would use this facility again and refer friends

Marcia J. 
Rating:
5.0

Customer did not leave a comment.

Caleb A. 
Rating:
1.0

The boards used to load my car into the trailer had nails in them that punctured my tires. They were able to repair the tires but still unacceptable

casey O. 
Rating:
5.0

Everything was great!!! No need for improvement!!! Thank you!!!

Susan W. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth M. 
Rating:
5.0

Nothing

David V. 
Rating:
5.0

Customer did not leave a comment.

michael H. 
Rating:
5.0

Customer did not leave a comment.

Drew P. 
Rating:
5.0

Customer did not leave a comment.

Michaela S. 
Rating:
5.0

Customer did not leave a comment.

Stephen M. 
Rating:
5.0

I was disappointed in regards to communication. The time and location of the reservation and e-mail confirmation was different from the actual time/location of the truck. Upon the day of pick up and an hour before the reserved time, I received a phone call informing me that the store was closing. Once I arrived to the Roanoke location I learned that the actual location of the truck was 20 miles further in Troutville and the pick up time was an 1 hour and 15 mins earlier, which was different from the my confirmation. I appreciated the gentleman waiting for us to drive the additional distance to pick up the truck but at the same time was exasperated at Uhaul's internal mix up.

Eric K. 
Rating:
5.0

All was great fast service, great quality and great customer service.

gary M. 
Rating:
5.0

Very friendly and nice lady. Asked if we had any issues with equipment and just a pleasant experience.

David H. 
Rating:
5.0

Customer did not leave a comment.

Bernadette L. 
Rating:
5.0

Customer did not leave a comment.

Karen H. 
Rating:
5.0

Customer did not leave a comment.

Alfred C. 
Rating:
5.0

Customer did not leave a comment.

Michael V. 
Rating:
5.0

Customer did not leave a comment.

DANIEL E. 
Rating:
5.0

Customer did not leave a comment.

Danielle E. 
Rating:
4.0

Customer did not leave a comment.

Thomas H. 
Rating:
5.0

Customer did not leave a comment.

William S. 
No reviews have been submitted for this location.

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