The best U-Haul I have ever used. The customer service was outstanding. I would highly recommend this location.
Keith S.
Customer Reviews for Winger Trailer Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No improvement needed. Great folks to deal with. They will remain the location I use when I have a need.
ARNOLDDALE H.I have rented from this location twice. I backed the truck into my porch and the gentleman handled my issue with dignity and kindness. He quickly took pictures and had the estimate in less than 15 minutes. The trucks were clean and well maintained.
BEATRICE W.Although the online checkin was less than ideal due to poor internet service, the owners went above and beyond to make the experience as painless and efficient as possible.
Elizabeth W.Great guy, would deal with again
TYLERBLAKE K.Fantastic service
Gary M.Kind customer service and equipment was exactly what I needed
BEATRICEANN W.Agent very friendly and went way out his way to accommodate me. Not my nearest but I will rent there again on account his kindness. AFF
ALANFORD F.Wonderful and so helpful
KATHRYNWALDROP K.Local office very friendly!
Jennifer N.No improvements need to be made. Excellent service!!!
GREGORYMARVIN M.Friendly, always has equipment available. Location couldn't be better for Botetourt residents!
ARNOLDWAYNE A.My experience with Winger was just wonderful. I can't say enough about their professionalism. Our van was immaculate, easy to drive and hardly used any gas! I will be recommending Winger Trailer Sales to anyone I know who needs this service, in fact, I will be renting within the next month.
Debbie H.This is the first time I rented from this location and everything was top notch. The owners were extremely friendly and provided exemplary customer service. Very pleased and would utilize their services again in future.
Perry P.Great location and great friendly owner! We would recommend them highly. Thanks
GARY T.I had to pay for a 2 day rental even though I only needed a 1 day (1 way). That option would be nice. But that's really not a big deal. I'll still do it again. This couldn't have gone better. Thanks uhaul!
Angelo Q.Extremely helpful, helped unload the equipment and back the trailer into position on a rainy day in the mud. Very kind people, will definitely rent from them next time I have moving needs.
Kevin D.Darryl is exceptionally accommodating amd friendly
SUEDICKENS H.fast and cuorteous service
FRANCISLEE Y.no way the truck could take $11 in gas the guage redgistered full 2 miles from drop off location
dorsey E.Darryl went out of his way to help me and gave me the corrext info!
SUE H.Owner and his wife could not have been nicer, patient, or more helpful. They were awesome!
John K.Best place to rent a truck...Just awesome customer service and the family are amazing people...honest and straight forward. Rented from them several times and always impressed with the level of detail in their service and just how friendly they all are!!!
SCOTTTIMOTHY W.Excellent and friendly service.
David Bruce Ii P.Online pick up was easy. Manager was at the store on a holiday ready to answer any questions we had. Super pleased with this transaction.
Teresa J.The Truck did smell a bit like smoke. Not sure if that was from the last driver or not. Everything else was great!
JULIA D.Great customer service
RONALDWAYNE B.When I went to pick up my truck at 5:30am using the 24/7 website, the Uhaul website was not working properly (wouldn't find my location) and the Uhaul phone # said "We are experience difficulty, please try again later." Daryll Winger got out of bed to personally come and help me get a truck & get on the road. He turned a frustrating experience into a good experience with his great customer service.
CHADRUSSELL B.Very friendly and helpful people! Will definitely be returning in the future!
Brandon M.Darryl was friendly, professional, and very helpful. I won't hesitate to bring my business to him in the future.
KENNETHWAYNE D.Employees very friendly and helpbul.
Jim L.Prompt and courteous. Am using them again in a few weeks.
Robert E.Lady was very friendly
Joshua G.The best customer service
DAVIDWILLIAM R.none needed at this location
DAVIDWILLIAM R.This was the most well equipped and friendly location I've ever rented from.
Patrick P.No improvements needed. This rental was an absolutely pleasant experience. Not only are the owners located near me, but they are the nicest and most helpful people you could hope to deal with. I can strongly recommend them!
Alvin B.I rented an enclosed trailer to keep my equipment dry during transport. When I arrived at my destination I was shocked to find the roof leaked and all of my equipment was wet. Apparently this must be a common problem with this unit because when I did a closer inspection all of the seams around the top have been caulked.
Robert H.Pick up easy, quick and staff so friendly. I definitely would use this facility again and refer friends
Marcia J.The boards used to load my car into the trailer had nails in them that punctured my tires. They were able to repair the tires but still unacceptable
casey O.Everything was great!!! No need for improvement!!! Thank you!!!
Susan W.Nothing
David V.I was disappointed in regards to communication. The time and location of the reservation and e-mail confirmation was different from the actual time/location of the truck. Upon the day of pick up and an hour before the reserved time, I received a phone call informing me that the store was closing. Once I arrived to the Roanoke location I learned that the actual location of the truck was 20 miles further in Troutville and the pick up time was an 1 hour and 15 mins earlier, which was different from the my confirmation. I appreciated the gentleman waiting for us to drive the additional distance to pick up the truck but at the same time was exasperated at Uhaul's internal mix up.
Eric K.All was great fast service, great quality and great customer service.
gary M.Very friendly and nice lady. Asked if we had any issues with equipment and just a pleasant experience.
David H.