Customer Reviews for Winger Trailer Sales
(U-Haul Neighborhood Dealer)

570 reviews

4363 Lee Hwy   Troutville, VA 24175

(540) 591-3699

Office Hours

  • Mon-Tue: 9 am–5:30 pm
  • Wed-Thur: 10 am–5:30 pm
  • Fri: 9 am–5:30 pm
  • Sat: 9 am–3 pm
  • Sun: 12 pm–3 pm

Services at this Location:

Contact Us

(540) 591-3699

4363 Lee Hwy
Troutville, VA 24175

Services at this Location:

Office Hours

  • Mon-Tue: 9 am–5:30 pm
  • Wed-Thur: 10 am–5:30 pm
  • Fri: 9 am–5:30 pm
  • Sat: 9 am–3 pm
  • Sun: 12 pm–3 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

You don't need to improve on anything service was excellent I would highly recommend you to everyone keep up the great work

Brenda A 
Rating:
5.0

In the past 20 yrs plus of using UHaul thus was one of the best if not the best location I have used. Usually I am waiting for something to go wrong with uhaul and it usually does but his time it did not. I would recommend this location to to anyone and would use it again if at all possible. Great team running it!

Donald T 
Rating:
5.0

Customer did not leave a comment.

Caroline B 
Rating:
5.0

Very satisfied. Good customer service.

Constance M 
Rating:
5.0

Good experience and knowledgeable staff. The truck I rented had 134,800 miles on it. Not so much on the local dealer but I thought a negative reflection on U-Haul.

Fred J 
Rating:
5.0

Customer did not leave a comment.

Norm P 
Rating:
5.0

Customer did not leave a comment.

Norman P 
Rating:
5.0

great rental experience as always !!!

JULIEDAWN M 
Rating:
5.0

Customer did not leave a comment.

Stephen M 
Rating:
5.0

Customer did not leave a comment.

melvin w 
Rating:
5.0

Customer did not leave a comment.

michael b 
Rating:
5.0

Great location and very nice customer service.

Walter C 
Rating:
4.0

Have staff to unhitch trailer readily available

Donald N 
Rating:
5.0

Customer did not leave a comment.

BRANDON A 
Rating:
5.0

Super friendly folk to deal with

Alan L 
Rating:
5.0

Customer did not leave a comment.

Debra A 
Rating:
5.0

Customer did not leave a comment.

Peter K 
Rating:
5.0

Friendly and helpful

Christin G 
Rating:
5.0

Customer did not leave a comment.

Cynthia K 
Rating:
5.0

Best U-Haul location I've ever used.

MARTIN W 
Rating:
2.0

very small with minimal parking, dark, no helpful signs or markings, ditch near entry

Beth P 
Rating:
5.0

Put some grips on the tailgate!! My friend took a very bad fall from it because it was wet and had no grips on it!!

ricky c 
Rating:
5.0

Great place to rent equipment. They are extremely knowledgeable and helpful. We have rented from them numerous times and always a positive experience. Highly recommended them.

ROBERT S 
Rating:
5.0

Customer did not leave a comment.

DEANN B 
Rating:
4.0

Very friendly staff. Easy access to location. Good variety of vehicles

Charles A 
Rating:
5.0

Customer did not leave a comment.

Lashonda C 
Rating:
4.0

The location and proprietor were fine. My overall experience with U-Haul were TERRIBLE!

Pamela T 
Rating:
4.0

Quick experience, kind people.

Kevin S 
Rating:
5.0

Customer did not leave a comment.

Rita H 
Rating:
5.0

Very helpful.

Christopher P 
Rating:
5.0

Service was great. The people there in troutville Va was excellent

KEVIN S 
Rating:
5.0

Customer did not leave a comment.

Chad M 
Rating:
5.0

Customer did not leave a comment.

Kevin F 
Rating:
5.0

The lady working the desk was very friendly and nice, the young man instructing us on the vehicle very rude and not customer service friendly

CHRISTOPHER S 
Rating:
1.0

So I spent 4 hours on the phone trying to find a simple truck and trailer, ended up having to drive 30 miles to get it and then 30 miles back to the cabin to pickup the vehicle to was taking home so apparently that 60 miles there wasn’t accounted for and I had to pay extra after returning everything. Also returned truck on the exact amount of fuel I took the truck with and got charged a fuel charge. They said it was 3/4 full when I got the truck and it was slightly under 3/4 full, so I returned it the same way I found it. I’ve never had issues like this with uhaul and I use you guys pretty often, definitely will not be using again. Got charged an extra $75 after having to spend 4 hours on the phone to find a truck and trailer when there were about 20 locations within 15 miles on me. Very disappointed.

Robert D 
Rating:
5.0

Customer did not leave a comment.

Timothy B 
Rating:
5.0

Really pleasant return experience. Super easy and was lovely to talk to some locals about the area as we are moving here. Loved the return place

ADAM M 
Rating:
5.0

Customer did not leave a comment.

Donald N 
Rating:
5.0

Excellent customer service

Kyle O 
Rating:
5.0

Like this location always

Michael W 
Rating:
5.0

Customer did not leave a comment.

Deborah S 
Rating:
5.0

This location is very convenient and we like to support local family-owned businesses.

MICHAEL W 
Rating:
5.0

Awesome experience wii be using you often

DAVID G 
Rating:
5.0

Very easy drop off.

Paula W 
Rating:
5.0

All the folks at Winger trailer sales (50293) Was very helpful and very friendly. I have used UHAUL a lot but this place is the best all around perfect service. I will tell everyone else to use Winger. Thanks.

Tommy M 
Rating:
5.0

The staff was very friendly and knowledgeable

Rebecca H 
Rating:
5.0

The Wingers are the nicest folks, best Uhaul experience I have ever had.

Jim B 
Rating:
5.0

Customer did not leave a comment.

Ronnie A 
Rating:
5.0

The drop off location was a delight to deal with. Great people.

David S 
Rating:
5.0

The workers at the U-haul neighborhood dealer in Troutville, VA are amazing people and are very helpful! Would highly recommend them to anyone trying to get a U-haul within the area. They treat you like family!

Alexander A 
Rating:
5.0

Customer did not leave a comment.

Susan A 
Rating:
5.0

In and out with no delays.

ROBERTPORTER Q 
Rating:
3.0

Customer did not leave a comment.

Renato R 
Rating:
5.0

Keep having such a great attitude!

Keith S 
Rating:
5.0

Keep keeping it personal!

Sharon S 
Rating:
5.0

Customer did not leave a comment.

Rosanne W 
Rating:
5.0

Friendly and inviting staff. Walked me thru everything I needed!

Michael B 
Rating:
5.0

Customer did not leave a comment.

Aaron k 
Rating:
5.0

Stay the same you all did an outstanding job .well informed about the in and outs in reference to operator

Kenneth G 
Rating:
5.0

Customer did not leave a comment.

peter s 
Rating:
3.0

This is a follow up to my previous review where I said I would not recommend because they forgot my dolly and two dozen blankets. Well I didn’t realize until after I did my review that they did call me an hour after I left to apologize that they forgot those items and I could return to grab them. Unfortunately I was pressed for time so I couldn’t go back but I did want to acknowledge they made an effort to make it right.

Eric S 
Rating:
5.0

Nothing

James R 
Rating:
5.0

Customer did not leave a comment.

BEATRICE W 
Rating:
5.0

Customer did not leave a comment.

Martin W 
Rating:
5.0

Customer did not leave a comment.

Sonja D 
Rating:
5.0

Customer did not leave a comment.

Peter K 
Rating:
5.0

Staff was polite and knowledgeable got me in and out pretty quick

Steve D 
Rating:
1.0

Over charged me !!! Wouldn't return my call !!!

Renee C 
Rating:
5.0

We were called with a request by Corporate UHaul to adjust our drop-off location, which we agreed to. Until we were notified by our local store that Corporate was going to charge us over $100 - to do them a favor! What a sneaky thing to pull. Thank goodness our local store was looking out for us, I appreciate their honesty..

Sharon P 
Rating:
3.0

I was charged an extra day ,uhual wouldn't let me do an online return. Even after talking to them on the phone and speaking with an employee at the drop off location. Not happy about it at all.

Samson N 
Rating:
5.0

Customer did not leave a comment.

John M 
Rating:
5.0

Customer did not leave a comment.

Allen M 
Rating:
4.0

Mrs. Winger was very accommodating and informative.

Sharon P 
Rating:
5.0

Customer did not leave a comment.

Ron B 
Rating:
5.0

Customer did not leave a comment.

Wade G 
Rating:
5.0

Easy return no problems.

Bob W 
Rating:
5.0

Very friendly staff. I highly recommend!

Douglas C 
Rating:
3.0

Customer did not leave a comment.

Chris M 
Rating:
5.0

Thank you

Donna R 
Rating:
5.0

Customer did not leave a comment.

Joseph K 
Rating:
5.0

Maybe a bigger sign pointing at the office? Everything was really good, actually.

stephen c 
Rating:
5.0

This was by far the BEST Uhaul experience I've ever had!! They were super friendly, very helpful and the check-in process was quick and easy.

Angie J 
Rating:
5.0

Owners very friendly and knowledgeable. Would definitely use them again.

RG R 
Rating:
5.0

Customer did not leave a comment.

Joseph K 
Rating:
5.0

Customer did not leave a comment.

Jennifer B 
Rating:
5.0

Customer did not leave a comment.

Sidney B 
Rating:
5.0

They were very helpful, explained, in detail, idiosyncrasy's with the trailer door operation to ensure there were no issues while using the equipment. The staff even lubricated the knob on the tongue locking device and door mechanism so it was easy to operate.

Bryan M 
Rating:
5.0

Customer did not leave a comment.

Amanda T 
Rating:
5.0

Good folks. Always helpful and makes sure I get the best deal. Will always send people to the Wingers.

Michael B 
Rating:
5.0

Great inventory, friendly staff and easy process.

Michelle A 
Rating:
5.0

Best people and alot of equipment. Won't rent from anyone else.

Michael B 
Rating:
5.0

It was a very smooth process with friendly people. You can't ask for much more than that

Fred R 
Rating:
4.0

I was having trouble getting clear photos for the online check-in. Luckily people were there and able to help. They were nice.

Jeanie C 
Rating:
5.0

Customer did not leave a comment.

Wayne B 
Rating:
3.0

Customer did not leave a comment.

Melanie J 
Rating:
5.0

Was easy access. Staff friend and knowledgeable. Pleasant experience. The way it should be.

George P 
Rating:
5.0

I believe the professional treatment,the kind and courteous manner really excelled,I would recommend this site to anyone,thank you

CYNTHIA M 
Rating:
4.0

Customer did not leave a comment.

Cate H 
Rating:
5.0

Customer did not leave a comment.

Ken J 
Rating:
1.0

These people are not professional and don’t know how to treat a customer. I rented a trailer had it 61 minutes, when I returned it the young kid helped unhook it. He said didn’t have time to check it in of course I wanted the paperwork verifying it wasn’t damage upon return. I walked inside to see the lady which was his mom and she said she would give me the paperwork. Her husband came in screaming that I needed to get my ass outside and move my truck now. At this point I asked who didn’t he think he was talking to. He began to scream in my face then pushed against me at this point I informed him if he touched or pushed me again it wouldn’t end good for him. His wife got up and came between us and told him he needed to go in the other room and sit down. I got my paperwork and left, if this is the type people you have representing your company and won’t use uhaul again. I will file a complaint with the BBB if nothing is done.

rickey j 
No reviews have been submitted for this location.

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