The location I received the truck from was excellent. Second time I used this location. The woman that works there is incredible. So organized and patient. The young man that did the tutorial prior to me leaving , was also great.
DAVID S
Winger Trailer Sales
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Troutville, VA 24175
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Firstly, I made the reservation for a location in Roanoke a month in advance but the day before pickup I was told that there wasn’t a truck in Roanoke and I had to drive 20 minutes away to troutville. There initially wasn’t someone there to help us with check in. All guidance was given through a ring camera rather than in person. Eventually a person came and talked to us after we had trouble finding the ring lock box.
Abigail COverall very very good experience here and we will be returning for future moving needs! When checking in this morning, all staff were very pleasant and answered all questions we had. When checking out (returning the U-Haul) in the afternoon, we had a much different interaction with the man who works there. We apparently had not parked the van in the proper location and we were taking too long to check out on the app (due to slow internet/signal) and the man came up to us and quite rudely told us that we needed to hurry up and he had other customers waiting. It seemed that all he really needed from us was to move the van to a better location, but he did NOT tell us that in a pleasant way at all. I felt like I was speaking to a totally different person in the afternoon than in the morning, but it was the same man. He must have had a bad day at work, but he surely took it out on us. Hope to have a better interaction with him next time. We will still use this location for future needs due to convenience and overall positive experience. But please let that man know that the way he spoke to us was NOT ok.
DYLAN BEverything is perfect! From customer service to equipment condition....love it!
MARIA NGreat customer service.
Stephen M