Customer Reviews for Wireless Image Inc II
(U-Haul Neighborhood Dealer)

Rating:

4.0

Give a grace period on return of item. Shouldn’t charge for a full day if the item is returned a hour after initial return time.

Rating:

5.0

Anthony was very helpful and pleasant. He did an excellent job 👍

Rating:

5.0

There are no recommendations needed for the next customer. The receptionist was courteous and professional. She explained everything to make sure that I understood the process.

Rating:

1.0

The truck was filthy they charged me 900.00for less than 24 hours of usage!Do not book with Uhaul!

Rating:

5.0

Renting the U-Haul and driving real smooth everything went exactly what I figured I appreciate you all you are the best if I need you in the future I'm going to use you again believe me I recommend this all my friends

Rating:

1.0

No good ur delar. Cheated with me.

Rating:

5.0

Excellent service!

Rating:

1.0

I was double charge , also price changed while I was in store did not honor online price , equipment was dirty when I received it over all Bad experience

Rating:

3.0

Should be a NO SMOKING POLICY PUT IN PLACE. U-Haul smelled extremely like cigarettes. Horrible smell

Rating:

5.0

Clean truck great service very helpful

Rating:

3.0

Anthony was a huge help for us. Because when we got there the location was just close. He was about to leave. He took the key from us, drop it in the retourn Dropbox key.

Rating:

5.0

Entregar el vehículo que este en mejor estado y no el mas viejo.

Rating:

5.0

Had no issues with this location.

Rating:

2.0

It did not have the set up to have the lights connected

Rating:

2.0

Me cobraron doble y no me son rembolsado

Rating:

1.0

This People Was So Unprofessional Now U-Haul Say I Owe Them $150 And Now I Aint Calling My Lawyer Monday More Cause The Lady At The Drop Off Location Cursed Me Out When I Called Her To Ask About Me Owing Them $150 And On Top Of That The Dude That Was There When I Returned The Truck Was Drinking

Rating:

1.0

I returned the U-Haul the same day they said I had the U-Haul for 8 days over charge me 97 dollars

Rating:

5.0

Upon picking up the 20 footer is was given as estimated price of almost $99, in which I was told by a representative that ?60 would be due upon completion. From the location that I picked up the vehicle was about?35 miles from my home, which was no problem, but I advised her that I would be returning it locally, which is about 5 miles from my house. I received the receipt per email and Mimi was very understanding and stated the place I got the U haul from expected me to return it there , which I told her I would be returning it locally instead of being charged extra miles. I did have to keep it one extra day, which is understandable, but an estimate of 98 and a total of almost $400 is a hardship. Thank you for your attention to this matter. Funds are very low

Rating:

4.0

The guy that rented me the truck was very professional

Rating:

5.0

Rental 15' uhaul excellent. On other hand 26' truck @ G&R on 6.25.25 @ noon was closed by 11am. No notice. 26' truck @ G&R on 7.1.2025 7am. No truck. Both 26' reserved on time. Terrible scheduling.

Rating:

5.0

Fast and easy

Rating:

5.0

Good job

Rating:

5.0

quick check drop. No issues.

Rating:

5.0

Thanks for great service

Rating:

2.0

A lot of hidden fees . Prices are falsely advertised

Rating:

2.0

Gentleman was with someone never spoke to us we just figured everything out ourselves

Rating:

5.0

Thanks

Rating:

5.0

Very helpful kind associate

Rating:

3.0

Give the customer a discount for low mileage 3 miles and under and return it asap with reasonable access of returning the customers bank card.

Rating:

1.0

The truck was very dirty. It have a ton of roaches. The truck ran very bad the check engine light came on when driving it. I need to speak with someone about this.

Rating:

5.0

Everything went well between the employee and I. She was well knowledgeable of what to and quickly got it done.

Rating:

3.0

We returned the truck with the same amount of gas as when we picked it up but the paperwork had a different gas amount and we were charged for gas. The gas meter on the paperwork and the one in the truck dont resemble each other at all so i guess that is meant to confuse people. The truck was a little smelly in the back and had to spray because there were live roaches. It is what it is. Its Uhaul, got the job done.

Rating:

5.0

I don’t like that I was charged for the $15 insurance although i said I didn’t need it when I booked the uhaul

Rating:

5.0

Was very good service wouldn't change a thing.

Rating:

5.0

Keep up the excellent work. Outstanding customer service.

Rating:

1.0

Fraud Dr raud fraud they charge you for what you do not need and ask not to get no additional insurance or Servi cc e means exactly that !

Rating:

5.0

Great services.

Rating:

3.0

The truck were filthy and need to clean every truck before renting to another customer

Rating:

3.0

Needs more space to back in equipment

Rating:

1.0

Customer service sucks. Location was hard to find .we called 4 times for a land mark. She kept telling us down the street. All she had to do is tell us is It's in the Mobil boots phone store.we drove around for over an hour in one city block. NEVER AGAIN!! THIS PLACE SUCKS!!!!!

Rating:

1.0

Came to pick up the truck and auto transport at the original location but the the staff was out of town, then call the customer service center and was sent to second location, While was there, the lady messed up our reservation, then I have to stepped outside to call the customer service again to fix her mistake. In addition, the equipment weren't ready, fuel level below reservation's report, dirty, wire connector to the trailer was damaged. Over all, worse experience with Uhaul, booked the equipment at 9:00 morning, didn't get until close to 2:PM. Cost me extra $$$ andime due to the delay.

Rating:

3.0

This was my first time using U-Haul it was a great experience and the cashier was friendly.

Rating:

3.0

My u-haul rental was a disaster. Scheduled a one-way at a location that u-haul guaranteed would have a truck. On pick-up day… no truck. As it was moving day, I was forced to go with a local rental that not only cost more, but required me to drive 60 miles back to return the truck at the end of the day. Awful experience in every way.

Rating:

5.0

Great service, great staff, clean trucks

Rating:

2.0

The truck had roaches in it as well as garbage. Yhe cab had caked up shit (sorry) around the cup holders as if it has never been cleaned And I requested a dolly which was not present. I've never had an experience like this from uhal. I don't expect perfection but I do expect cleanliness whem hauling my family belongings.

Rating:

4.0

The representative was amazing. Very kind and professional. The back of the Uhaul could've used a little cleaning though.

Rating:

1.0

Very bad customer service

Rating:

5.0

Very friendly and helpful staff and clean trucks. Great experience.

Rating:

1.0

Sub Station in a T Mobile store. Girl didn't know how to do the paperwork was more interested in talking on the phone. I handled everything myself from the phone.

Rating:

1.0

Horrible 24/7 mobile pickup. We were given a call previous day to pick the vehile from different location. We went the browser would do nothing. Nothing worked. So we waited in front of the store from 7 am to 9 am only to know the vehicle is not available. then we called and waited customer service line for 60 minutes, later they told someone took the vehile? How? we were at the store and noone drive a rental from there. They asked to go to different location an hour away to get the truck.

Rating:

1.0

The trailer had trash and leaves inside. The person checking it out did not even come outside. I had to walk outside to get my own number and lift the trailer myself. I had to find a wire harness myself and it was not the employees fault she was all alone running this and a mobile phone store.

Rating:

5.0

Great service

Rating:

1.0

No one was at the store. I used the drop box. I called the store later and talked with someone she advised she’ll call me back if needed. Everything Should be okay.

Rating:

5.0

Everything was great

Rating:

3.0

There was less gas that they said and I had to pay extra $20 because I returned it like they gave it to me . But it was ok overall

Rating:

2.0

The uhaul location opened 15 minutes late. The store associate was not pleasant. The truck floor was dusted w/muddy foot prints, the truck was park in the back of the store in muddy water associate did not offer to pull the truck out, gas was extremely low. Just a negative experience.

Rating:

5.0

Excellent people

Rating:

5.0

Need a bigger sign on the building