Customer Reviews for Wise Moving Storage
(U-Haul Neighborhood Dealer)

Rating:

3.0

When a customer wants to rent a truck that will hold 15 feet of product let them know they need a 20 foot truck..because the 15 foot truck only holds 10 feet of merchandise

Rating:

3.0

The front tire was unevenly worn and it wasn't fixed before we took the van. It was fixed within 45 min of us noticing, but it did delay our travels. We also were not told about the leak in the Mom's Attic and it almost ruined our belongings. The location is also a bit hard to get in and out of.

Rating:

5.0

Fast, friendly, no hassle service.

Rating:

3.0

Could not use the appliance dollly the wheels are so small it wouldn’t work for big appliances. Had to get something else later in the day on our move day. Was very inconvenient

Rating:

5.0

Easy process and friendly service.

Rating:

2.0

I ordered a dolly rental online with the truck but when I got there they told me they were out and I was out of luck. This wasn't a huge deal but when I asked them to remove the charge for the dolly they said they couldn't help me and to just tell the location at drop off what happened and they would fix it. I just said ok not realizing the issue but the drop off was using 24/7 truck share. I thought there might be some way to edit charges on the app at final drop off but I can't figure it out if there is and there was nobody there to talk to.

Rating:

2.0

This location asphalt parking and drive area is in disrepair and bad shape. The 10' truck I had I would not consider "safe" the drivers door would not close all the way most of the time without slamming over and over. The Drivers side visor was broke and if you hit a bump in the road the visor would suddenly drop down in front of your line of site making you have to move fast to get it out of your line of site. And as for customer service, the lady helped me was not friendly at all. I felt as if she was only there because she had to be. If you do not like your job find another. What ever happen to great customer service with a smile and being friendly. She also did not do a walk around wit me to look over previous damage etc.

Rating:

3.0

I reserved the truck and 36 packing blankets/pads on 10/21/2024 and when I picked up the truck and blankets on 11/10/2024, there were only 9 blankets. This had a big impact on our move and protecting our furniture. We are very disappointed there wasn't any sort of notification or warning that this location did not have the amount reserved 20 days in advance. Comment for U-haul: your app and website suck, slow and continually kicked me out of steps in the process of picking up and returning the truck.

Rating:

3.0

Need help to unhook trailer . No help at this location. Truly uhaul , you do it !!! The girls at the desk are friendly but no help out side . The one old fellow out in the lot could barley walk let alone unhook a heavy unit

Rating:

5.0

Steve is great. Best U-haul I’ve ever used.

Rating:

4.0

Would be helpful if you could notify the customer ahead of time when you don’t have equipment that they have requested available.

Rating:

2.0

Parking was a mess, locating the truck was a hassle, I was charged $20 extra for gas after I filled it more than when I got it

Rating:

5.0

Great customer service, will always recommend!!

Rating:

5.0

Wise Moving/Storage is my go-to for moving rentals. I use them frequently for trailers and occasionally vans or trucks. They ALWAYS do a great job, are friendly and professional. I very often get a trailer on short notice, and it has never been a problem (except if they are out of the ramp trailer I usually need, and that is NOT on them). There is not a high enough rating to accurately rate their service.

Rating:

5.0

Cargo Van was very dirty and I had trouble getting it to start when I was ready to return it.

Rating:

4.0

Staff was friendly, only one person was present at first.. I was shown which trailer I was to get. I had to hook it all up with no help. Went to the office and received all paperwork. At that time I did see 2 more people. I remember when I used uhaul before, staff helped with all the hook up... just seams like there is less service these days

Rating:

5.0

Excellent price on rental and great service.

Rating:

5.0

Quick and easy service

Rating:

5.0

Lady that checked me in was nice and took care of her part with no waiting. Great.

Rating:

5.0

Steve was great to deal with and will be the ONLY place we do business with uhaul!!!!!! Thank you Steve.

Rating:

5.0

Quick and easy!! This location is very convenient and simple to use.

Rating:

5.0

I had no problems

Rating:

5.0

Nothing

Rating:

5.0

I had a great experience! The staff was very friendly. Thank you!

Rating:

5.0

Mobile check in was weird, as I needed to provide a reference (never had to do that so it added unnecessary time trying to figure out what it was asking for) Besides that wonky check in process, the check out was very fast and the lady who helped me was quick and helpful. I would definitely recommend this location for your U-Haul rental

Rating:

5.0

Great customer service great vehicle and clean, painless experience

Rating:

3.0

Truck served its purpose and was as expected. I think staff could be friendlier and suggest not having a cat roaming and laying on the counter by where people check out, especially of they’re allergic. I have to leave and take medicine right away because my eyes were swelling and I was sneezing. Otherwise decent experience.

Rating:

5.0

Perfect for what we needed!

Rating:

1.0

I would never use this location ever again, very poor indeed

Rating:

5.0

We have used this location several times and will continue to do so. The staff are friendly and professional, working with you to ensure your needs are met. Thank you

Rating:

3.0

Picking up the UHaul truck by myself was convenient and helpful. However, when I had to deal with a staff member they weren’t personable to me. The staff member was quite cold. I’ll try to use a different location or choose not to deal with a staff member at this location, if there is a next time.

Rating:

4.0

The app malfunctioned when I was checking in. No matter what I did, it would not accept the photo I took of the license plate. When I tried to confirm the plate image the app showed, the option to continue was greyed out. I thought about going inside to ask for help, but I had gotten a vibe that the woman at the counter really didn't like me, so I gave it a pass. She was polite enough, but she also looked at me like I was a roach she wanted to step on.

Rating:

1.0

Very unpleasant blonde woman was behind the counter and obviously did not want to be there. I had a reservation for a box truck and had already rented a trailer that I had pulled from Florida and was due to return it the next day. I asked if it would be possible to drop the trailer at her location instead of the other location I was supposed to drop it at. She snapped at me and told me it wasn’t possible because it probably had another reservation for the following day. No offer to check into it, no offer to call the other location. Nothing. Just a curt, “no you can’t“. She then walked outside and came back in and said your trucks outside running. She didn’t offer to go over anything on the truck with me. Zero customer service skills. There’s also a phone number listed for this location that is never answered and goes to voicemail stating someone will call you back. I overheard one of the other customer service agents saying that phone isn’t monitored. Not sure how you are supposed to contact them if there’s a problem. Also when I picked up the truck, I found a gold colored pocket watch in the cargo space. That told me the truck had not been cleaned prior to me, renting it out.

Rating:

1.0

Make it clear where a person's storage area is and when asked for assistance be more open to help people. Also, please stop sending customers to one uhaul place for storage and another for truck return, when it is more convenient to just do all the services at the same location. In addition, your app should be more explanatory not long and drawed out, and it should be more directive and not misleading or malfunctioning. When renters are tired they just want to rent trucks without the hassle.

Rating:

5.0

Very friendly staff. Even assisted me with a dying phone while I waited on my Lyft

Rating:

5.0

Nothing. You did great and we were VERY satisfied. Thank you!!!

Rating:

5.0

Was super easy to booked the truck and drop off. Well use again.

Rating:

3.0

Better lot.

Rating:

5.0

I always use this location when renting from U-Haul. They have the equipment I need, good hours and very courteous. Great to work with.

Rating:

4.0

The location was great! The truck was not. The transmission was slipping and made the drive the single most terrifying experience of my life. If I had not been driving in the middle of nowhere by myself with a 26 foot truck full of stuff, I would have stopped and returned the truck and rented a different one. Every time I went downhill, the truck engine would make terrifying noises and the RPMs would hit 4.5-5 which was almost in the red. Please get this truck looked at before renting it out to anyone else.

Rating:

4.0

We dropped off after hours, so it was confusing, but no one’s fault!

Rating:

5.0

Great experience. Excellent costumer service. Made my move go smoothly.

Rating:

3.0

The u haul app was not easy at all. It kept glitching and kicking me off.

Rating:

5.0

Extremely easy. Exactly what I needed. Any time I need to move anything will use again.

Rating:

3.0

Why is a uhaul for 1 day advertised as 40 bucks when I paid 231 with no added stuff

Rating:

5.0

Great customer service, they went above and beyond to help me with a difficult situation. Will definitely be back.

Rating:

5.0

Easy experience

Rating:

4.0

The only issue I had with this location were busted up bits of the driveway that have large, jutting out, jagged rocks in the places that are damaged.

Rating:

2.0

Be nicer. More professional. The office nor the staff was very pleasant.

Rating:

5.0

All went well with my trailer rental. I had forgotten my trailer wiring conversion connector and I really appreciate being loaned one so I didn't have to drive back home.

Rating:

5.0

You can try tightening up your inventory locations for easier pick up. Not sure how you would do that, but it would be easier.

Rating:

1.0

They over charged me for an extra day with the U-Haul! $120 is absurd! I would appreciate a refund, because if I would have known that would be the charge for the extra day I would have returned it on time! Total cost for a rental being over $500 and I returned it with more gasoline than when I took possession. Will never rent from U-Haul again especially because of the failure to disclose pricing on keeping the truck an extra day.

Rating:

1.0

The vehicle my wife and I received from this location was in super poor condition for a cross country drive (MO-CA). The ac turned off between 2 and 4 rpm’s, the tires were bald there was an exhaust leak, and it overheated 3 times my grandfather has cancer and came to take the ride with me back calling roadside assistance would have taken forever not to mention the unload and loading part. Would not recommend this location for long hauls.

Rating:

5.0

None

Rating:

5.0

Pickup was super easy, people were amazing!

Rating:

5.0

Nothing, great experience fast service checking in and checking out. Good equipment.

Rating:

3.0

When compared to McKinney location this location needs an overhaul.

Rating:

5.0

Everyone's very nice and pleasant to deal with. Extremely helpful.

Rating:

5.0

Very. I am scheduled for another unit next week as well . Really nice people

Rating:

5.0

My experience was great would use them again in the event I need storage

Rating:

5.0

Everything was great! Our storage unit was in an offsite lot and the customer service rep even took the time to take us over there personally so I appreciated that added assistance. They also provided a lock for the unit free of charge which is an added bonus and very rare. Overall I would highly recommend this storage facility!

Rating:

5.0

Everyone I interacted with was helpful, accommodating and informative.

Rating:

5.0

The storage unit was excellent. Big enough to accommodate all of my belongings. The staff was also polite and provided good customer services.

Rating:

3.0

Facility was not secure if they were to upgrade with security fencing and gate would help.

Rating:

4.0

I was living overseas and the management was very helpful and understanding when my funds were held up. Nice people, good value. I would rent here again!

Rating:

5.0

The staff is friendly and very helpful.

Rating:

4.0

We booked an exterior unit so we could back the moving truck right up to the door. Since the previous person did not vacate, the mgr. upgraded us to a climate controlled interior unit(next best thing)

Rating:

5.0

This storage space I exactly what we needed! We appreciate all your help!

Rating:

2.0

Storage unit was broken into. Need cameras and better lighting.

Rating:

3.0

If I don't fill out this review I am charged $6.95. Reviews should be voluntary not monetary.

Rating:

5.0

Storage unit was fine. This is my 10th attempt to complete this survey. Keeps saying there is an error on your end. Frustrating!

Rating:

5.0

Return process for the trailer was super simple and even though there wasn`t an available storage unit that fit our needs the gentleman was very courteous.

Rating:

3.0

Company was easy to deal with but there was a rental truck in front of my unit. Was able to find an empty unit contacted following day to inform.

Rating:

3.0

Good

Rating:

4.0

No issues

Rating:

3.0

We did not end up using the storage unit after all.

Rating:

3.0

We had to reschedule due to issues with move so did not use the storage facility

Rating:

1.0

had to give all my info again First I was in a unit i couldn`t drive up to switched me after I complained The reservation did no good I also didn`t get my first month free like promised

Rating:

4.0

The facility was easy to find and very clean. Customer service was great.

Rating:

4.0

The only trouble I am having is getting a good phone number for the office.

Rating:

5.0

Great!

Rating:

2.0

Not the best experience. Our door wouldn`t stay open and they failed to tell us several important things.

Rating:

1.0

I had to wait about 30 minutes after arriving at the facility for the employees boss to return to handle the reservation.

Rating:

4.0

Everyone was kind and helpful. Wonderful people. Thank you.

Rating:

5.0

Very friendly and willing to assist us and answer our questions.

Rating:

5.0

facility is great! VERY clean, accessible staff was friendly

Rating:

5.0

Great Service!

Rating:

3.0

It is nice.

Rating:

3.0

The service was good. I got the storage needed with no problems!

Rating:

4.0

Location had my reservation and processed in a timely manner.

Rating:

3.0

We were a bit surprised that we had to purchase a lock for the storage unit - but it was about $12.00 so not terrible. The storage unit itself is what we were expecting.

Rating:

3.0

The space was ready and move went smooth. Only part that now has me worried is that only 2 weeks after move in there was a break in. I only found out when I couldn`t get in the gate.

Rating:

5.0

Very good service and customer service