Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I hope one day UHaul does preventive maintenance on their equipment to prevent what happened to me, happen to somebody else
Robert O
Rating:
4.0
Customer did not leave a comment.
Jeffrey S
Rating:
5.0
Customer did not leave a comment.
Obie H
Rating:
5.0
Smooth process no complaints
Tristan W
Rating:
4.0
Need all sites stocked with furniture blankets. KC and South Bend locations did not have supplies
Sean T
Rating:
5.0
Clean location. Very friendly people. They were pleasant to deal with and kept the line moving with a full lobby and people still coming in. Will definitely use them again
Jeffrey C
Rating:
5.0
Customer did not leave a comment.
Bradley K
Rating:
5.0
No Comment
James S
Rating:
5.0
such friendly customer service
Paul T
Rating:
2.0
Busy not much staff and they are not nice I also hate my price went from $47 to $130 all because I took the trailer to another location. As a frequent customer this is unacceptable.
Jake H
Rating:
5.0
Customer did not leave a comment.
Robert N
Rating:
4.0
Customer did not leave a comment.
Richard B
Rating:
5.0
Helped with attaching the trailer and removing the trailer, which is more than I can say about other rental locations in the past.
Dustin M
Rating:
5.0
Customer did not leave a comment.
Edward O
Rating:
5.0
Customer did not leave a comment.
Paul Z
Rating:
5.0
Great servce! Very helpful!
DONALD J
Rating:
5.0
Customer did not leave a comment.
Dale S
Rating:
5.0
Customer did not leave a comment.
Kennedy J
Rating:
2.0
Customer did not leave a comment.
Chris H
Rating:
5.0
Customer did not leave a comment.
Fred H
Rating:
3.0
Customer service is not always the friendliness. Especially an older lady.
Ern G
Rating:
4.0
Customer did not leave a comment.
Daniel W
Rating:
5.0
Quick check in
JEFF S
Rating:
5.0
Customer did not leave a comment.
Codi A
Rating:
5.0
Great service and friendly.
Petra J
Rating:
5.0
Customer did not leave a comment.
PHILLIP R
Rating:
5.0
Customer did not leave a comment.
Paul Z
Rating:
5.0
Customer did not leave a comment.
Karl B
Rating:
5.0
Customer did not leave a comment.
James C
Rating:
5.0
Customer did not leave a comment.
nathan h
Rating:
5.0
Customer did not leave a comment.
Efrem G
Rating:
5.0
Customer did not leave a comment.
MARK T
Rating:
5.0
Customer did not leave a comment.
LARRY W
Rating:
2.0
To begin the location of the lockbox is not well identified, I walked to the back of the lot and back having found it on the front of the building. Secondly the truck had two bags of clothing from the previous renter in the back. I know I was asked to take photos of the inside when I returned the truck so I'm not sure how this was not addressed prior to renting it back out.
Jesse H
Rating:
5.0
Very friendly staff and great to drive a brand new vehicle
Stephen J
Rating:
5.0
Great service, equipment was i. Great shape and it was very welcoming.
Tracy C
Rating:
4.0
Customer did not leave a comment.
Kelly O
Rating:
5.0
Great customer service and they were open on Sunday.
James B
Rating:
5.0
greaat service! thanks
Michael B
Rating:
5.0
Customer did not leave a comment.
deb c
Rating:
5.0
The customer service at this location was fantastic! I had attempted to call to reserve the truck I needed, but was unsuccessful getting in contact via the phone. To make sure the vehicle I needed was reserved, I went through the app. The cost seemed higher than advertised (had a 50 mile minimum charge) and the drop off location wasn't the same as pickup, which would have posed a logistical challenge. I still went ahead with the reservation. When I arrived for pickup, I explained the situation and they were able to get everything squared away for what my true needs were. Thank you for that time and effort! We have used this location before and will use again.
Todd S
Rating:
5.0
Customer did not leave a comment.
Theresa B
Rating:
3.0
Picked up a trailer and 15’ truck within a few days of each other.
No issues with the trailer the 2nd trip. First attempt. Their systems were down and could not complete contract. Had to find another trailer place (SunBelt)
2nd attempt. All went smoothly.
15’ truck. Truck was ready. Kinda low on fuel at 1/4 tank. Truck was fairly clean but the cab smelled bad of cigarettes
Even with windows down still the smell barely tolerable.
Overall truck experience was okay.
Upon returning the truck. Received very little assistance from the Wood’s agent.
He marked the truck with 1/4 tank of fuel when I actually had the 5/16 level as system on my contract.
Received nothing at time of drop off, but received an invoice rental the next day with nearly $70 in fuel related fees.
$30 fuel service fee. $38 and change for what was stated as 7 gallons used to top off tank. The truck was returned with the correct amount of fuel and then your agents tru to overcharge me for fuel and fees they tacked on after I left their location.
Poor customer service and shady way to conduct business.
I would appreciate a refund for all the unnecessary fuel related expense. More like this is a demand.
Then after several days passed we had reserved a 26’ truck.
On the day of pickup. You all changed my pickup to a very nice and clean storage/rental hub in Raytown Mo.
after completing all paperwork Abdul we were ready to go the agent notified me that I had a status hold on my account for issues related to the 15’ truck. She said their nothing she could to help expedite the situation, but only gave me an 877 # to call.. we called only to placed on potential callback in the next 3 HOURS. Needless to say., I’m very annoyed and it’s near,y 5pm on Monday afternoon. Fortunately we were able to locate and rent a Penske truck from Home Depot. Very smooth dealings
Now that we completed our move today(Tuesday) it’s time to address U-Hauls poor Customer Service.
First of all when the gal called me to confirm my truck pickup, she should’ve been able tell me that my account has a hold on it. Rather she changed my pick up to another location 30 miles farther away and nearly 1,5 hours wasted because we got stuck in rush hour traffic.
By the way. Still waiting for callback as we are hustling to pick up the Penske truck before 6pm.
Like I mentioned, pickup on Penske truck went smoothly as arrived about 15 min before they closed
Again. No U-Haul call back yet. Now it’s approaching a two hours on the calback
Finally, at nearly midnight I device an automated call at approx 11:40Pm. To help you understand, that was a 7 hours to receive a callback. Unacceptable and really poor customer service. Fortunately, I was already asleep, otherwise I would ripped off a few choice words for an excessively long period to wait for a calll back. Glad I want broke down somewhere.
To sum up this up. 3 rental contracts in the last 10/days or so.
Some small glitches on the trailer. But got it re resolved the next day.
15’ truck. You all OWE ME SOME REFUNDS. Fuel related fees and you all wasting my time.
26’ truck. A Frickn’ disaster.
I would appreciate someone to call me back at a reasonable time of the day. Not nearly MidKnight 7 hours later.
Thanks
David A
Rating:
5.0
Customer did not leave a comment.
KEVIN T
Rating:
5.0
Customer did not leave a comment.
Melanie L
Rating:
5.0
Easy drop off
Stan H
Rating:
5.0
Friendly staff, clean and maintained truck. Easy process
CHARLES M
Rating:
1.0
They had the truck on half full when we got it and I made sure that it was confirmed w the guy and he said yes that it was confirmed to be half and I did online check in and it asked me if it was filled up to half also. But they charged me $17.99 after I gased it back up
ANGELA C
Rating:
5.0
Fantastic customer service the ladies that work there are very nice and helpful
Rodney D
Rating:
5.0
We have used Wise storage to rent our U-Haul twice now. Both times top notch service, friendly helpful staff, and easy in and out! We would most definitely recommend Wise storage to any friends/family.
Robert L
Rating:
5.0
The lady who helped me was very good. I appreciate her knowledge and patience with me.
I will definitely recommend her company in the future.
James B
Rating:
5.0
Great service! Quick and easy!
Equipment worked perfectly!!
Michael M
Rating:
5.0
Great service! The staff really friendly and helpful. Great Job!
Michael M
Rating:
4.0
Customer did not leave a comment.
Daniel M
Rating:
5.0
Customer did not leave a comment.
Chad C
Rating:
5.0
Fire Porscha, the "customer service" agent I dealt with last night trying to figure out truck share. She wasted 45 minutes of my time without explaining why all the additional information provided wasn't sufficient. Even AFTER I pointed that I tented, in person, on April 12th. I'm still furious
JOHN E
Rating:
3.0
Windshield wiper fluid would be great. Not sure what the liquid was around the interior door floor but stepped around it.
Pierce G
Rating:
5.0
I have a customer for over twenty years and I always have a great conversation with the people who help me with my rental truck! All of the girls go be on their way to make me feel good about the move
MARK G
Rating:
5.0
Customer did not leave a comment.
Marsha E
Rating:
5.0
The workers here were so friendly and helpful. They were fast and had no issues. Would highly recommend this location!
Monica S
Rating:
4.0
The front desk was not as welcoming and did not explain what to do very well.
Kelly M
Rating:
5.0
Best experience renting U Haul to this date.
Chad G
Rating:
1.0
Customer did not leave a comment.
Heath R
Rating:
4.0
Customer did not leave a comment.
Dale B
Rating:
5.0
Customer did not leave a comment.
Lisa N
Rating:
5.0
Customer did not leave a comment.
Charles D
Rating:
2.0
Was supposed to drop off truck here but could not because the gate is closed in off hours but that was not disclosed. Had to go to a different facility to drop off truck
Mathew B
Rating:
2.0
The rates for this rental were significantly higher than other uhaul locations. The truck had a bunch of dirt in it and wasn't kept up well.
Michael M
Rating:
5.0
Customer did not leave a comment.
Matt k
Rating:
5.0
Nothing. Was very satisfied. Customer service was great. Truck was great. All was great. I HIGHLY recommend this location for any uhaul or storage services you may need.
Amanda L
Rating:
5.0
Customer did not leave a comment.
Erwin G
Rating:
1.0
This is our 2nd time renting from here ONLY because it’s the only facility that has the size truck we need. However, both times they have forgotten the dollys we reserved/paid for. The 1st time, the facility was open and I was able to still grab one. This one, we picked up before business hours so we were SOL. I tried calling twice when the facility opened and no one ever answered. So we had to move everything, including a washer and dryer, dresser and 100+lb entertainment center with no dolly. Extremely disappointing. Also, when returning the uhaul, I had to do the process THREE times and finally gave up because it wouldn’t submit. It shouldn’t be that difficult.
KRISTYN S
Rating:
5.0
Great customer service. The folks that work in that location go above and beyond for the customers and are so nice to deal with. I only rent from this location.
Jason D
Rating:
5.0
Only location I use. Thank you!
Patricia S
Rating:
5.0
Great people. Very consistent always. Family owned and I go to no one else if they have availability. And I’m typically a weekly renter with the profession I’m in.
They also have awesome RV rentals for Chief games or on the road trips.
They have trucks and trailers.
I’ve rented them all at some point or another. Thankful to have them in my back yard!
Vicki F
Rating:
5.0
Customer did not leave a comment.
Kierra M
Rating:
5.0
Very friendly and helpful. Prompt and professional.
MATT B
Rating:
5.0
Customer did not leave a comment.
Emery S
Rating:
5.0
The customer service was great.
HILLARY K
Rating:
5.0
My favorite location with incredibly helpful staff.
Bradley B
Rating:
5.0
Customer did not leave a comment.
Mike C
Rating:
5.0
Customer did not leave a comment.
PAUL Z
Rating:
5.0
Jackie and her dad are always kind at the front door and eager to help. They always have clean equipment and they are always honest. I use them all the time to stage my real estate homes so the trucks have to be in great condition in order for our real estate furniture to not get damaged or stained due to the truck not being cleaned.
MEGAN O
Rating:
5.0
Customer did not leave a comment.
AARON R
Rating:
5.0
The person who helped me was very nice and professional, transaction was quick and easy. Thanks!
MICHAEL B
Rating:
5.0
Customer did not leave a comment.
ELIZABETH S
Rating:
5.0
Customer did not leave a comment.
Erica M
Rating:
5.0
Very professional, helpful and in and out service so customer can get to the task the rental is for.
MICHAEL H
Rating:
5.0
The subcontracted mover helper was high on something, broke things in the first five minutes, picked up my dog off the floor and walked around my apartment with him.
My friend told him to leave. He said NO ans became belligerent. I called 911.
DISASTER
JOHN W
Rating:
3.0
The truck was dirty when I picked it up. I returned it in the same condition. This location needs to remodel. It's not 1995 anymore! I purposefully reserved this truck at the Deerbrook location, but Uhaul sent me to this location. It is cleaner, the staff is much friendlier.
Edward D
Rating:
5.0
Friendly and knowledgeable people
CHARLES T
Rating:
4.0
Customer did not leave a comment.
STEPHEN B
Rating:
5.0
easy transaction.
CYNTHIA W
Rating:
1.0
Was charged full price for a trailer that I couldn't use, and returned in 2 hours. They gave me the a car trailer for a lawn mower. Unusable.
CURTIS C
Rating:
5.0
Customer did not leave a comment.
SHAYNE B
Rating:
4.0
Customer did not leave a comment.
DRISTIN W
Rating:
5.0
Very helpful, even gave us an upgrade! Easy check in and very clean facility.
Rhonda V
|
Reservation
Rating:
5.0
Everyone's very nice and pleasant to deal with. Extremely helpful.
Brian M
|
Reservation
Rating:
5.0
Very. I am scheduled for another unit next week as well . Really nice people
Brian M
|
Reservation
Rating:
5.0
My experience was great would use them again in the event I need storage
jeri f
|
Overall Experience
Rating:
5.0
Everything was great! Our storage unit was in an offsite lot and the customer service rep even took the time to take us over there personally so I appreciated that added assistance. They also provided a lock for the unit free of charge which is an added bonus and very rare. Overall I would highly recommend this storage facility!
Ridgley M
|
Overall Experience
Rating:
5.0
Everyone I interacted with was helpful, accommodating and informative.
Logan K
|
Overall Experience
Rating:
5.0
The storage unit was excellent. Big enough to accommodate all of my belongings. The staff was also polite and provided good customer services.
Stephine N
|
Reservation
Rating:
3.0
Facility was not secure if they were to upgrade with security fencing and gate would help.
RICH W
|
Overall Experience
Rating:
4.0
I was living overseas and the management was very helpful and understanding when my funds were held up. Nice people, good value. I would rent here again!
David S
|
Overall Experience
Rating:
5.0
The staff is friendly and very helpful.
MICHAEL V
|
Overall Experience
Rating:
4.0
We booked an exterior unit so we could back the moving truck right up to the door. Since the previous person did not vacate, the mgr. upgraded us to a climate controlled interior unit(next best thing)
Timothy S
|
Overall Experience
Rating:
5.0
This storage space I exactly what we needed!
We appreciate all your help!
jocelyn c
|
Reservation
Rating:
2.0
Storage unit was broken into.
Need cameras and better lighting.
DAVID B
|
Overall Experience
Rating:
3.0
If I don't fill out this review I am charged $6.95. Reviews should be voluntary not monetary.
TIM S
|
Reservation
Rating:
5.0
Storage unit was fine. This is my 10th attempt to complete this survey. Keeps saying there is an error on your end. Frustrating!
Michael H
|
Reservation
Rating:
5.0
Return process for the trailer was super simple and even though there wasn`t an available storage unit that fit our needs the gentleman was very courteous.
Privacy R
|
First Impressions
Rating:
3.0
Company was easy to deal with but there was a rental truck in front of my unit. Was able to find an empty unit contacted following day to inform.
Privacy R
|
First Impressions
Rating:
3.0
Good
KATRENA B
|
First Impressions
Rating:
4.0
No issues
Privacy R
|
First Impressions
Rating:
3.0
We did not end up using the storage unit after all.
Privacy R
|
First Impressions
Rating:
3.0
We had to reschedule due to issues with move so did not use the storage facility
Privacy R
|
First Impressions
Rating:
1.0
had to give all my info again First I was in a unit i couldn`t drive up to switched me after I complained The reservation did no good I also didn`t get my first month free like promised
Privacy R
|
First Impressions
Rating:
4.0
The facility was easy to find and very clean. Customer service was great.
Privacy R
|
First Impressions
Rating:
4.0
The only trouble I am having is getting a good phone number for the office.
Privacy R
|
First Impressions
Rating:
5.0
Great!
Privacy R
|
First Impressions
Rating:
2.0
Not the best experience. Our door wouldn`t stay open and they failed to tell us several important things.
Privacy R
|
First Impressions
Rating:
1.0
I had to wait about 30 minutes after arriving at the facility for the employees boss to return to handle the reservation.
Privacy R
|
First Impressions
Rating:
4.0
Everyone was kind and helpful. Wonderful people. Thank you.
Privacy R
|
First Impressions
Rating:
5.0
Very friendly and willing to assist us and answer our questions.
Privacy R
|
First Impressions
Rating:
5.0
facility is great! VERY clean, accessible staff was friendly
Privacy R
|
First Impressions
Rating:
5.0
Great Service!
Privacy R
|
First Impressions
Rating:
3.0
It is nice.
Privacy R
|
First Impressions
Rating:
3.0
The service was good. I got the storage needed with no problems!
AMBER H
|
First Impressions
Rating:
4.0
Location had my reservation and processed in a timely manner.
Privacy R
|
First Impressions
Rating:
3.0
We were a bit surprised that we had to purchase a lock for the storage unit - but it was about $12.00 so not terrible. The storage unit itself is what we were expecting.
Privacy R
|
First Impressions
Rating:
3.0
The space was ready and move went smooth. Only part that now has me worried is that only 2 weeks after move in there was a break in. I only found out when I couldn`t get in the gate.
Privacy R
|
First Impressions
Rating:
5.0
Very good service and customer service
Privacy R
|
First Impressions
Rating:
1.0
Sub-standard rental facility - not well cared for, staff never acknowledged our presence though we waited several minutes. We left and rented elsewhere.
