Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Friendly staff, in and out with the rental timely, explained everything, and attached the trailer to the truck.
STEVEN H
Rating:
5.0
Easy drop off. In and out is just a few minutes..
Bill W
Rating:
5.0
Customer did not leave a comment.
JOHN C
Rating:
2.0
Customer did not leave a comment.
KEVIN K
Rating:
1.0
The location is super small and difficult to navigate the truck through and the amount of pot holes…. I thought a tire was going to pop.
When returning the uhaul, my wife parked in a spot up front while I did the check in process and we got blocked in by another uhaul loading their car and had to wait 25 min after we were already ready to go, just for them to move - again, this location was super small.
The uhaul itself was the sketchiest, oldest uhaul I’ve ever seen… and I’ve rented a lot. Pieces were falling apart, held together by duct tape, the interior was full of dirt, and outside was super banged up. You could just tell this truck had been used a lot… Wish there had been an option to choose our truck because others looked much newer.
This location is convenient and close to where we were moving from but I wouldn’t rent from here again.
KRISTYN S
Rating:
1.0
First truck smelled of pee or popcorn and tire sensor was on. Second rental was not inspected after last renter and had a check engine light on, among other things. There was no other equipment available for the weekend, so our move got 10x harder and we had to uber home. No resolution so far.
SHAKITA M
Rating:
3.0
I was charged for a dolly and furniture blankets that I did not receive.
Jacob B
Rating:
4.0
Customer did not leave a comment.
CYNTHIA B
Rating:
5.0
Customer did not leave a comment.
LEON W
Rating:
4.0
Customer did not leave a comment.
PAYDEN S
Rating:
4.0
Customer did not leave a comment.
SARAH D
Rating:
5.0
Great service.
Donald S
Rating:
5.0
Customer did not leave a comment.
STEPHEN M
Rating:
5.0
Customer did not leave a comment.
STEVEN D
Rating:
4.0
Customer did not leave a comment.
KENNETH H
Rating:
5.0
Customer did not leave a comment.
PETRA J
Rating:
5.0
They were prepared and took U-Haul as soon as i drove it in.
NICHOLAS P
Rating:
4.0
truck leaked engine fluid so bad we couldn’t park it on the driveways. made an oil mess in the street, overall a bad truck experience because we had to park further away to load and unload to keep the oil mess in the road.
DAVID S
Rating:
4.0
The parking lot was difficult to navigate due to the amount and size of potholes.
The rest was great. In and out fast with both check out and in.
RYAN W
Rating:
5.0
I am always happy with the friendly service at this location.
Seven Brothers Movers were awesome to work with and very professional.
PHILLIP T
Rating:
5.0
Reservation system worked well.
Pick-up was quick and easy.
Equipment was ready.
Return was very fast. Receipt was emailed to me.
BENJAMIN G
Rating:
5.0
Customer did not leave a comment.
ROBERT S
Rating:
4.0
Customer did not leave a comment.
ANDREW B
Rating:
5.0
Great service showing me the equipment.
Ken K
Rating:
5.0
I’m thankful for Jackie and her professionalism. She actually went above and beyond for the business directing toward ensuring customers achieve their expectations & goals.
My move was critical and got the best support from Jackie! If I ever need U-Haul service I’m for sure going back to Jackie for business.
Thank you once more for such support and enabling a smooth move.
SHERIF B
Rating:
4.0
Customer did not leave a comment.
Cheryl P
Rating:
5.0
Great customer service. No issues renting or returning the vehicle.
APRIL F
Rating:
5.0
The U-Haul app makes reservations quicker and easier. Staff at this location are great.
DANIEL O
Rating:
5.0
Customer did not leave a comment.
CLEMENT F
Rating:
5.0
Customer did not leave a comment.
STUART T
Rating:
4.0
Customer did not leave a comment.
DEBORAH W
Rating:
3.0
Customer did not leave a comment.
KEVIN B
Rating:
5.0
Great process. Great customer service. All around great experience!
KAREN B
Rating:
5.0
Customer did not leave a comment.
DANIEL O
Rating:
3.0
I rented your truck for 5 hours and went 39 miles and it cost me over $100… that’s ridiculous and I had to gas it up too… so disappointing.. I use U-Haul a lot and never paid so much.. what the heck
GREGORY T
Rating:
2.0
The truck was pretty clean upon picking it up, however the location did notify me there was a small crack in the windshield. The attendant said there was under 3/4 of a tank, and to return it somewhere close. When returning it, the truck was at a bit more than 5/8ths and a different attendant told me to just leave keys on the desk, as the person doing the check ins was not available. I asked if I needed to go through the app drop off process, which I know from previous rentals had me take photos of EVERYTHING. I was told "we don't do that here", so I mistakenly said ok and moved on. Surprise, my online rental email said I returned it at 1/2 tank and I was charged a $25 fuel charge. Not worth me going back to the location and causing a scene, but overall, it just feels a shady business practice.
Kim H
Rating:
3.0
All locations good .your App not so good
PATRICK M
Rating:
5.0
Customer did not leave a comment.
RICHARD G
Rating:
2.0
The trailer had many leaks
Lots of stuff got wet
TIMOTHY H
Rating:
5.0
Customer did not leave a comment.
STEPHEN H
Rating:
5.0
Customer did not leave a comment.
JOEL W
Rating:
5.0
Customer did not leave a comment.
GREGORY E
Rating:
5.0
Make every location like this location everyone did a great job everything was perfect.
RODNEY M
Rating:
4.0
Customer did not leave a comment.
MICHAEL G
Rating:
5.0
Customer did not leave a comment.
DAVID Y
Rating:
4.0
Customer did not leave a comment.
GREGORY O
Rating:
4.0
Customer did not leave a comment.
GARY P
Rating:
5.0
Helpful staff, clean equipment.
PAUL Z
Rating:
1.0
Overcharged me for two extra days + storage I didn’t use
MADELINE H
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER M
Rating:
3.0
Customer did not leave a comment.
MICHAEL E
Rating:
5.0
Customer did not leave a comment.
JAMES W
Rating:
5.0
Customer did not leave a comment.
MICHAEL L
Rating:
5.0
Customer did not leave a comment.
LEESA E
Rating:
3.0
Customer did not leave a comment.
Jennifer L
Rating:
5.0
Customer did not leave a comment.
JEFFREY S
Rating:
4.0
Customer did not leave a comment.
Christy H
Rating:
3.0
Customer did not leave a comment.
JOHN M
Rating:
5.0
Customer did not leave a comment.
RONALD Z
Rating:
4.0
Customer did not leave a comment.
CHRISTOPHER M
Rating:
4.0
You guys lucky had a truck ready for me and really helped me out and I appreciate that a lot. Made my stress and anxiety go down life was never kind to me but I’m glad you guys help me out for real
JORDAN C
Rating:
5.0
Customer did not leave a comment.
MICHAEL G
Rating:
5.0
Customer did not leave a comment.
FADI A
Rating:
5.0
Amazing staff and on-site customer service.
Christopher C
Rating:
5.0
Customer did not leave a comment.
MELANI G
Rating:
4.0
Customer did not leave a comment.
CHARLES A
Rating:
4.0
Hard to get to
JOHN C
Rating:
4.0
Customer did not leave a comment.
NOAH S
Rating:
4.0
Customer did not leave a comment.
STEVEN D
Rating:
4.0
Customer did not leave a comment.
RANDALL V
Rating:
4.0
Customer did not leave a comment.
CONNOR G
Rating:
5.0
This location was really busy when we arrived, but the help was very attentive and had us on are way in no time at all!
Brad C
Rating:
5.0
This is our go to location for Uhaul.... it's he best!
Brett F
Rating:
5.0
Quick and easy check in, less than 10 mind. Very nice people that where knowledgeable.
Dale J
Rating:
5.0
Super quick and easy transaction. Was in and out in 10 minutes with my trailer. Easy access and great service.
TERRELL Y
Rating:
1.0
Have reserved equipment available. We did not get the reserved appliance dolly and was lead to believe it was in the back of the truck at pickup location because the app said thats where it would be located. Turns out this location didn't have any dollies available and could not locate one in the entire metro area which I find hard to believe. We were forced to spend more time and effort to find our own appliance dolly which shortened the amount of time we had to use the truck rental. The truck had significant body damage and was very rough to drive. Staff was rude. We will never use this location again and wouldn't recommend anybody else.
THOMAS E
Rating:
3.0
Customer did not leave a comment.
CLINTON L
Rating:
4.0
Good experience
ROBERT M
Rating:
4.0
Very Good Service!! They had the size truck that I needed.
BRADFORD W
Rating:
3.0
Customer did not leave a comment.
Jamie H
Rating:
5.0
Customer did not leave a comment.
RICHARD H
Rating:
5.0
Customer did not leave a comment.
BRIAN Z
Rating:
5.0
Customer did not leave a comment.
STANLEY S
Rating:
5.0
Customer did not leave a comment.
BETTY E
Rating:
3.0
The truck was really dirty in the cabin
Zack P
Rating:
5.0
Customer did not leave a comment.
GARY G
Rating:
3.0
Cats walking around inside. That’s disgusting. I’m allergic to them. The dolly and furniture dolly were not in the truck. I didn’t notice till i was at my moving location. I did the mobile pick up and the keys weren’t in the lock box.
Zachary S
Rating:
5.0
Very good service. Quick and accurate. The truck was in good condition. The people at the location were friendly and engaging.
STEVEN D
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER C
Rating:
5.0
Easy return. Great employee.
Russell B
Rating:
3.0
The main thing was that they aren't very friendly. Truck cab was a little dirty. Windshield was dirty with bird crap. Obviously not washed.
DAVID O
Rating:
5.0
Wise Moving Storage does a great job for Uhaul rentals. I never have any problems.
SUSAN H
Rating:
5.0
Great Service
ROBERT M
Rating:
5.0
Keep doing what your doing!
CLINTON D
Rating:
5.0
Customer did not leave a comment.
JEFFREY M
Rating:
5.0
Customer did not leave a comment.
DANNIE E
Rating:
5.0
Customer did not leave a comment.
Jeffrey C
Rating:
3.0
Customer did not leave a comment.
Cecilia C
Rating:
4.0
Nice people quick and courteous even when they have a long line waiting.
ROBERT W
Rating:
5.0
Everyone's very nice and pleasant to deal with. Extremely helpful.
Brian M
|
Reservation
Rating:
5.0
Very. I am scheduled for another unit next week as well . Really nice people
Brian M
|
Reservation
Rating:
5.0
My experience was great would use them again in the event I need storage
jeri f
|
Overall Experience
Rating:
5.0
Everything was great! Our storage unit was in an offsite lot and the customer service rep even took the time to take us over there personally so I appreciated that added assistance. They also provided a lock for the unit free of charge which is an added bonus and very rare. Overall I would highly recommend this storage facility!
Ridgley M
|
Overall Experience
Rating:
5.0
Everyone I interacted with was helpful, accommodating and informative.
Logan K
|
Overall Experience
Rating:
5.0
The storage unit was excellent. Big enough to accommodate all of my belongings. The staff was also polite and provided good customer services.
Stephine N
|
Reservation
Rating:
3.0
Facility was not secure if they were to upgrade with security fencing and gate would help.
RICH W
|
Overall Experience
Rating:
4.0
I was living overseas and the management was very helpful and understanding when my funds were held up. Nice people, good value. I would rent here again!
David S
|
Overall Experience
Rating:
5.0
The staff is friendly and very helpful.
MICHAEL V
|
Overall Experience
Rating:
4.0
We booked an exterior unit so we could back the moving truck right up to the door. Since the previous person did not vacate, the mgr. upgraded us to a climate controlled interior unit(next best thing)
Timothy S
|
Overall Experience
Rating:
5.0
This storage space I exactly what we needed!
We appreciate all your help!
jocelyn c
|
Reservation
Rating:
2.0
Storage unit was broken into.
Need cameras and better lighting.
DAVID B
|
Overall Experience
Rating:
3.0
If I don't fill out this review I am charged $6.95. Reviews should be voluntary not monetary.
TIM S
|
Reservation
Rating:
5.0
Storage unit was fine. This is my 10th attempt to complete this survey. Keeps saying there is an error on your end. Frustrating!
Michael H
|
Reservation
Rating:
5.0
Return process for the trailer was super simple and even though there wasn`t an available storage unit that fit our needs the gentleman was very courteous.
Privacy R
|
First Impressions
Rating:
3.0
Company was easy to deal with but there was a rental truck in front of my unit. Was able to find an empty unit contacted following day to inform.
Privacy R
|
First Impressions
Rating:
3.0
Good
KATRENA B
|
First Impressions
Rating:
4.0
No issues
Privacy R
|
First Impressions
Rating:
3.0
We did not end up using the storage unit after all.
Privacy R
|
First Impressions
Rating:
3.0
We had to reschedule due to issues with move so did not use the storage facility
Privacy R
|
First Impressions
Rating:
1.0
had to give all my info again First I was in a unit i couldn`t drive up to switched me after I complained The reservation did no good I also didn`t get my first month free like promised
Privacy R
|
First Impressions
Rating:
4.0
The facility was easy to find and very clean. Customer service was great.
Privacy R
|
First Impressions
Rating:
4.0
The only trouble I am having is getting a good phone number for the office.
Privacy R
|
First Impressions
Rating:
5.0
Great!
Privacy R
|
First Impressions
Rating:
2.0
Not the best experience. Our door wouldn`t stay open and they failed to tell us several important things.
Privacy R
|
First Impressions
Rating:
1.0
I had to wait about 30 minutes after arriving at the facility for the employees boss to return to handle the reservation.
Privacy R
|
First Impressions
Rating:
4.0
Everyone was kind and helpful. Wonderful people. Thank you.
Privacy R
|
First Impressions
Rating:
5.0
Very friendly and willing to assist us and answer our questions.
Privacy R
|
First Impressions
Rating:
5.0
facility is great! VERY clean, accessible staff was friendly
Privacy R
|
First Impressions
Rating:
5.0
Great Service!
Privacy R
|
First Impressions
Rating:
3.0
It is nice.
Privacy R
|
First Impressions
Rating:
3.0
The service was good. I got the storage needed with no problems!
AMBER H
|
First Impressions
Rating:
4.0
Location had my reservation and processed in a timely manner.
Privacy R
|
First Impressions
Rating:
3.0
We were a bit surprised that we had to purchase a lock for the storage unit - but it was about $12.00 so not terrible. The storage unit itself is what we were expecting.
Privacy R
|
First Impressions
Rating:
3.0
The space was ready and move went smooth. Only part that now has me worried is that only 2 weeks after move in there was a break in. I only found out when I couldn`t get in the gate.
Privacy R
|
First Impressions
Rating:
5.0
Very good service and customer service
Privacy R
|
First Impressions
Rating:
1.0
Sub-standard rental facility - not well cared for, staff never acknowledged our presence though we waited several minutes. We left and rented elsewhere.
