Customer Reviews for Wise Moving Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

I always like working with this location.

Rating:

3.0

I reserved for another location and I never received a phone call to confirm or let me know that my location changed. The location changed and no one told me, and I never received an email about it! Then that morning the location I chose opened an hour late! There were lots of angry people in line, waiting for someone to show up. I finally get up to the front of the line and the guy tells me that I'm in the wrong location! No apologies, no trying to make it right, didn't want to see my email confirmation, no offer to fix things, just telling me I waited in line for over an hour for no reason. I finally had to tell him that he needed to change my reservation time for me since he was the reason I'd be an hour and a half late to my reservation. All in all, a pretty bad time at the Truman location. This location here was just fine though.

Rating:

4.0

Customer did not leave a comment.

Rating:

3.0

The wrong truck was originally pulled forward - it did not include the tow dolly I requested - and the rear door of the truck was open even though it was raining. Consequently the floor was wet and some of my moving blankets got wet.

Rating:

5.0

Everyone was very helpful to make our move go smoothly. Thank you!

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Jackie was the best. She went above and beyond to provide outstanding customer service. I was already angry when I arrived to pick up a rental. I used the U-Haul website reserve a truck and was allowed to reserve a truck rental for a date and a time that U-Haul could not fulfill. My order was changed by U-Haul for a truck rental that would start 4 hours later and also was 20 additional miles away from my original rental location. The store I had purchased furniture from would not be open at the time U-Haul had rescheduled my rental. Plus those 20 miles would be 40 additional miles and over $45.00 round trip. I am very disappointed that U-Haul could not provide accurate inventory status that could have prevented me from thinking I had a rental that would fit my needs. The 1-800 U-Haul number provided no resolution to my situation. In fact, the scheduler even told me I had clicked on a location that had limited inventory and I should have expected a reschedule. That comment did not help to resolve my need for a truck rental and only provided fuel for frustration and anger. I don't recall acknowledging the limited warranty. I did acknowledge a limited inventory location on my prior order, but not on this order. Jackie quickly saw my frustration when I entered the rental facility and worked swiftly to solve my problem so I could pick up my new furniture. That was great!

Rating:

5.0

Rented from this location twice within two weeks. Friendly staff and quick and easy process, was out the door in less than 5 mins each time.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

3.0

The online process was not to my liking. I am not James Bond and do not want to work remotely with secret service. I want the person I contact on the phone to be able to take care of my transaction. I do not want your phone application. I want to see a person at a counter. I want #s with a lockbox given to me over the phone or in person. I a not ready to trust facial recognition technology with either mine or your equipment and will not use it again.

Rating:

5.0

I was happy with everything, smooth process during a busy time in our lives!

Rating:

1.0

The Wise Moving Staff is rude. The 6x12 trailer is extremely heavy and no jack in trailer tongue requiring me to use my own dolly jack to take the trailer off my vehicle...... which seemed a bit dangerous. I went 1.5 hrs into a fourth day and was charged for a full day's rental. Trailer pulled like it had square wheels.

Rating:

5.0

Customer did not leave a comment.

Rating:

3.0

I ordered moving pads that were not present at mobile pick up. There was existing exterior damage to vehicle not shown in pick up photos (I added my own dispute photos). The vehicle needed gas immediately, which was an inconvenience since I already had to go home first to get the necessary moving blankets and made me late to pick up my item to move. Resulted in a 45 minute delay in pick up. Vehicle interior looked clean but did not smell clean. Wished I had hand sanitizer with me. Still waiting for a receipt to show the credit/refund of the moving pads, or anything at all. I entered my credit card information at least three times, with varying totals, so I still don't know what I was charged overall for this rental. Also would've been nice to have an attached E-Z ramp on a shorter truck. I only moved one item but needed a ramp, so had to upgrade to a larger truck and spend more money. I appreciate the mobile pick up option, as my pick up was after office hours; however, in this situation apparently I needed someone on site to rectify the missing products I pre-paid for.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

My Service rep was very helpful and answered the hitch questions I had. Only issues I had was using the U-haul.com site and find the procedure to leave the trailer off after hours. I ended up just writing a note on my contract with my name, date and time & location on the lot I unhitched the trailer and placed it in the key drop. This was much easier than filling out forms on the app. My final invoice was emailed & confirmed I was only charged for 1 day rental vs. 2 day estimated.

Rating:

5.0

Very friendly staff, quick and efficient, I will definitely use this location for any future needs.

Rating:

3.0

Office smelled like cigarette smoke.

Rating:

5.0

Everything was great!

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Did after hours drop off. Spoke with staff member about it the day before and was very helpful in explaining what I needed to do for after hours drop off.

Rating:

5.0

Great service!

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

I have no complaints. The staff was very friendly and I had a great experience.

Rating:

5.0

Super Kind and helpful owner. FYI, the truck had a pretty hard pull to the right. It needs a tire or and alignment. 720 miles with no cruise control makes this annoying. Otherwise, it was fine.

Rating:

4.0

I rented the 6x12 enclosed trailer and was told if after hours to just drop it off. The problem was due to the weight of the trailer it is almost impossible for 1 person to lift it off the tongue. Luckily one of the workers was working late and brought there lift over to help. This needs to be explained to customers up front so it can be planned.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

The van I rented was very dirty. Might I suggest soap , water and wash mitt go along way. The inside was very filthy. Just getting off covid I would like to think that the rentals would be cleaned. The van didn't like it had been cleaned since it was purchased.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Very good experience

Rating:

5.0

Customer did not leave a comment.

Rating:

3.0

The location is okay (although the parking lot has a ton of large pot holes). However, the box truck I rented was in horrible condition and needed a lot of repairs. Some of the issues included: The entire car shook when driving. The E-brake made a very loud buzzing sound when on (so loud that it hurt your ears), making it unusable. The back sliding door (to the cargo area) was nearly impossible to close. I don't know if it was rusted or just old, but it would barely close and it took 2 people's strength to get it shut. Once shut, the lock was finicky and half the time wouldn't stay down. There was also someone's old padlock and chain on the handle of the door and the chain part was sharp, meaning there was less room to pull down on the handle. The breaks on the truck were squeaking every time you pressed them.

Rating:

5.0

Excellent customer service. Very efficient and helpful.

Rating:

4.0

I was unable to get the gas cap off on the 26' truck. After time to reflect there was probably a wrench to use in the truck but it would have been easier if someone walked through any intricacies of the truck that is not normal vehicle practices.

Rating:

3.0

the self pick up app asked me if the truck was clean, and i said no. i attached oictures of it. then, when i returned it i also said no. and then, i was chatged a cleanup fee! the woman at the front dwsk said she would reverse it, but it still charged me. shit system.

Rating:

4.0

Customer did not leave a comment.

Rating:

4.0

Very good customer service. Friendly people. Very helpful. Good product

Rating:

1.0

Don't double authorize people's money and hold their money up that's not owed to uhaul for several days.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

3.0

Customer did not leave a comment.

Rating:

2.0

Large deep pothole covering 75% of entrance. Windshield seal strip held on with 1 piece of tape which came loose within 5 minutes of being on highway & was slapping against the side & top to van; leaving windshield not secure. This is a huge safety issue. The women at the desk were very nice and pleasant.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

The online pickup and drop off is really slick

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

The staff at this location had excellent customer service skills.

Rating:

4.0

Customer did not leave a comment.

Rating:

4.0

Access road has big pothole

Rating:

5.0

Steve was so helpful! Highly recommend!

Rating:

5.0

Keep doing what you are doing. Thanks!

Rating:

3.0

The entire reservation process was terrible. I booked at one location and was never made aware that my reservation would actually be at a different location. U-Haul wasted my time. The online checkin was also slow. It took > 10 minutes to even get a response to start the process.

Rating:

5.0

Fast, friendly, curtious service. Its far from one of those rental places that make you feel like they're doing you" a favor to take your money! My new go to for rentals.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

I reserved an 8' pick up truck to haul my pop up camper. I was concerned that I was not going to get exactly what I needed so that I could haul it so I called the day before to verify what I would get. On the phone they confirmed that the 8' truck had the appropriate hitch receiver and wiring harness for my trailer. They also confirmed that the truck would be ready the following day when I reserved it. However when I showed up they said that the truck had been rented, and had been rented for over a month because someone was using it as a work truck and there wasn't any way to get it back. They offered a 10' for the same price but it didn't have the correct hitch ball so I was upgraded to a 15' truck for same price as the 8' truck. The customer service at the store was great but it was ridiculous that I called the day before and was essentially guaranteed that the 8' truck I reserved was going to be there and then had to drive an empty 15' truck to tow my camper.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Great experience!!

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

I can't think of anything.

Rating:

1.0

I reserved a van 1 week in advance and on the day of pick up they change it to 10 ft truck! They done this twice.

Rating:

5.0

Fantastic as usual.

Rating:

4.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Super friendly and helpful!!! Highly recommended!!!

Rating:

5.0

Customer did not leave a comment.

Rating:

1.0

Customer did not leave a comment.

Rating:

5.0

Keep doing what you're doing.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Have the reserved equipment unhooked and ready to go. Still quicker than most uhaul checkouts! When I returned it I backed it into a parking spot ready for someone to back up, hook up and go....maybe 5 min instead of the 15 for me.

Rating:

5.0

Great customer service. Left message on voicemail and a call was promptly returned! Nice, friendly people! Easy to do business with 😊

Rating:

3.0

When the person checking us out mentioned that we could just pull up and leave the keys in the drop box when we dropped off at our destination we didn't even think about a fee being charged for dropping off "after hours", especially when she told us we had the van for 24 hours. I know I should have read the contract more closely, but I was shocked that we were only allowed 45 miles for a one way trip to Lawrence which didn't even get us to our destination. I would have appreciated her going over the contract to point out that we would be charged 40 cents per mile over the 45 miles given. I was shocked with the additional charges at the end of the day.

Rating:

5.0

Replace parking area. There are huge potholes.

Rating:

1.0

Location was Confused and crazy, the unit leaked badly and all our stuff got wet and one of the tires would not hold air. We had to stop every hour all the way on our 13 hour drive. The tire made the trailer unsteady and it would start swaying and shimmying, pullling our truck all over the road. It was dangerous but we could not get help since it was Sunday. And we reserved a dolly but they did not have one when we picked up the trailer so we had to carry all the heavy items by hand. We both have dad backs and this was very difficult. Why ask if we want one if you are not going to have one for us??

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

3.0

The truck was located in a different spot than what my account said, just clarity on that would be helpful

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Very smooth and the person at the counter was very accommodating.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

3.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.