The U-Haul app makes reservations quicker and easier. Staff at this location are great.
DANIEL O
Customer Reviews for Wise Moving Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great process. Great customer service. All around great experience!
KAREN BI rented your truck for 5 hours and went 39 miles and it cost me over $100… that’s ridiculous and I had to gas it up too… so disappointing.. I use U-Haul a lot and never paid so much.. what the heck
GREGORY TThe truck was pretty clean upon picking it up, however the location did notify me there was a small crack in the windshield. The attendant said there was under 3/4 of a tank, and to return it somewhere close. When returning it, the truck was at a bit more than 5/8ths and a different attendant told me to just leave keys on the desk, as the person doing the check ins was not available. I asked if I needed to go through the app drop off process, which I know from previous rentals had me take photos of EVERYTHING. I was told "we don't do that here", so I mistakenly said ok and moved on. Surprise, my online rental email said I returned it at 1/2 tank and I was charged a $25 fuel charge. Not worth me going back to the location and causing a scene, but overall, it just feels a shady business practice.
Kim HAll locations good .your App not so good
PATRICK MThe trailer had many leaks Lots of stuff got wet
TIMOTHY HMake every location like this location everyone did a great job everything was perfect.
RODNEY MHelpful staff, clean equipment.
PAUL ZOvercharged me for two extra days + storage I didn’t use
MADELINE HYou guys lucky had a truck ready for me and really helped me out and I appreciate that a lot. Made my stress and anxiety go down life was never kind to me but I’m glad you guys help me out for real
JORDAN CAmazing staff and on-site customer service.
Christopher CHard to get to
JOHN CThis location was really busy when we arrived, but the help was very attentive and had us on are way in no time at all!
Brad CThis is our go to location for Uhaul.... it's he best!
Brett FQuick and easy check in, less than 10 mind. Very nice people that where knowledgeable.
Dale JSuper quick and easy transaction. Was in and out in 10 minutes with my trailer. Easy access and great service.
TERRELL YHave reserved equipment available. We did not get the reserved appliance dolly and was lead to believe it was in the back of the truck at pickup location because the app said thats where it would be located. Turns out this location didn't have any dollies available and could not locate one in the entire metro area which I find hard to believe. We were forced to spend more time and effort to find our own appliance dolly which shortened the amount of time we had to use the truck rental. The truck had significant body damage and was very rough to drive. Staff was rude. We will never use this location again and wouldn't recommend anybody else.
THOMAS EGood experience
ROBERT MVery Good Service!! They had the size truck that I needed.
BRADFORD WThe truck was really dirty in the cabin
Zack PCats walking around inside. That’s disgusting. I’m allergic to them. The dolly and furniture dolly were not in the truck. I didn’t notice till i was at my moving location. I did the mobile pick up and the keys weren’t in the lock box.
Zachary SVery good service. Quick and accurate. The truck was in good condition. The people at the location were friendly and engaging.
STEVEN DEasy return. Great employee.
Russell BThe main thing was that they aren't very friendly. Truck cab was a little dirty. Windshield was dirty with bird crap. Obviously not washed.
DAVID OWise Moving Storage does a great job for Uhaul rentals. I never have any problems.
SUSAN HGreat Service
ROBERT MKeep doing what your doing!
CLINTON DNice people quick and courteous even when they have a long line waiting.
ROBERT WFix potholes in entry way to your place!
DOUGLAS BCheck in process is slow and unable to reach by phone.
DENISE GI wouldn't recommend the location, however the employees were helpful. There was limited places to park and a lot of uneven pavement.
KYLE ENice new Truck, check in & return was easy and smoothly! Thank you! Jesse Auld
JESSE AThe employees were pleasant and very helpful!
STEPHEN MThis site is a independent storage facility. I tried calling them and there answering machine states, they don't answer and even at that they check the machine late in the day.
JERRY GRental was quick and smooth. Employee helped hook up equipment, verified everything worked correctly, and helped me get on my way.
TOM HEveryone that works at this location are very friendly and accommodating.
JAMES GAlways a good deal. Everyone is friendly. You can count on these folks. Not all U-Haul places are the same! My family and I always come to this location. Love the "boss cat." Thank you!
CAMILLA MEverything worked out great
CLINTON GIn a rush to fill out paperwork my wife gave her driver's license while I was out hooking the trailer up to the hitch rather than wait for the driver of the vehicle to provide his license since I was the one who made the reservation.
KATHLEEN BVery easy to reserve a U-Haul truck. Steve was very helpful and so was Ira. Easiest transaction ever experienced. Thank you.
rj rI have rented from this place several times and they have been great to deal with and I have never had an issue. Can be busy at times try to show up a few minutes early and be patient. The customer service provided is worth a couple minute wait.
CLINTON DPicking the truck up via the app was a nightmare. The link that was sent to us by email froze and we had to be talked through the process by customer service rep on the phone. We were walking around after dark on an icy parking lot. First trying to find the truck, then trying to find the key lock box that turned out to be on the other side of the building, then have to walk all the way back around the building on the ice parking lot to get the truck. The customer service rep was great and she was patient but the truck should have been near the front of the building and near the key box.
Denise BEveryone's very nice and pleasant to deal with. Extremely helpful.
Brian M | ReservationVery. I am scheduled for another unit next week as well . Really nice people
Brian M | ReservationMy experience was great would use them again in the event I need storage
jeri f | Overall ExperienceEverything was great! Our storage unit was in an offsite lot and the customer service rep even took the time to take us over there personally so I appreciated that added assistance. They also provided a lock for the unit free of charge which is an added bonus and very rare. Overall I would highly recommend this storage facility!
Ridgley M | Overall ExperienceEveryone I interacted with was helpful, accommodating and informative.
Logan K | Overall ExperienceThe storage unit was excellent. Big enough to accommodate all of my belongings. The staff was also polite and provided good customer services.
Stephine N | ReservationFacility was not secure if they were to upgrade with security fencing and gate would help.
RICH W | Overall ExperienceI was living overseas and the management was very helpful and understanding when my funds were held up. Nice people, good value. I would rent here again!
David S | Overall ExperienceThe staff is friendly and very helpful.
MICHAEL V | Overall ExperienceWe booked an exterior unit so we could back the moving truck right up to the door. Since the previous person did not vacate, the mgr. upgraded us to a climate controlled interior unit(next best thing)
Timothy S | Overall ExperienceThis storage space I exactly what we needed! We appreciate all your help!
jocelyn c | ReservationStorage unit was broken into. Need cameras and better lighting.
DAVID B | Overall ExperienceIf I don't fill out this review I am charged $6.95. Reviews should be voluntary not monetary.
TIM S | ReservationStorage unit was fine. This is my 10th attempt to complete this survey. Keeps saying there is an error on your end. Frustrating!
Michael H | ReservationReturn process for the trailer was super simple and even though there wasn`t an available storage unit that fit our needs the gentleman was very courteous.
Privacy R | First ImpressionsCompany was easy to deal with but there was a rental truck in front of my unit. Was able to find an empty unit contacted following day to inform.
Privacy R | First ImpressionsGood
KATRENA B | First ImpressionsNo issues
Privacy R | First ImpressionsWe did not end up using the storage unit after all.
Privacy R | First ImpressionsWe had to reschedule due to issues with move so did not use the storage facility
Privacy R | First Impressionshad to give all my info again First I was in a unit i couldn`t drive up to switched me after I complained The reservation did no good I also didn`t get my first month free like promised
Privacy R | First ImpressionsThe facility was easy to find and very clean. Customer service was great.
Privacy R | First ImpressionsThe only trouble I am having is getting a good phone number for the office.
Privacy R | First ImpressionsGreat!
Privacy R | First ImpressionsNot the best experience. Our door wouldn`t stay open and they failed to tell us several important things.
Privacy R | First ImpressionsI had to wait about 30 minutes after arriving at the facility for the employees boss to return to handle the reservation.
Privacy R | First ImpressionsEveryone was kind and helpful. Wonderful people. Thank you.
Privacy R | First ImpressionsVery friendly and willing to assist us and answer our questions.
Privacy R | First Impressionsfacility is great! VERY clean, accessible staff was friendly
Privacy R | First ImpressionsGreat Service!
Privacy R | First ImpressionsIt is nice.
Privacy R | First ImpressionsThe service was good. I got the storage needed with no problems!
AMBER H | First ImpressionsLocation had my reservation and processed in a timely manner.
Privacy R | First ImpressionsWe were a bit surprised that we had to purchase a lock for the storage unit - but it was about $12.00 so not terrible. The storage unit itself is what we were expecting.
Privacy R | First ImpressionsThe space was ready and move went smooth. Only part that now has me worried is that only 2 weeks after move in there was a break in. I only found out when I couldn`t get in the gate.
Privacy R | First ImpressionsVery good service and customer service
Privacy R | First ImpressionsSub-standard rental facility - not well cared for, staff never acknowledged our presence though we waited several minutes. We left and rented elsewhere.
Privacy R | First Impressions