truck had 2 bald tires im front/ needs a wheel alignment, weather stripping around passenger door i had to fix
MARK F
Customer Reviews for Wits Auto Repair Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Picking up van was a mess, they were training a new hire and during the process they somehow doubled booked me, when i went to return van and use app the check out it told me i had put over 5k miles on rental - i drove 72 miles total.I had to spend an hour on phone with customer service in order for me to drop van off. Van itself was in great shape the customer service was lacking.
Jorge RKeep doing what yall are doing! Yall did a great job.
Machelle COnline process for pick up and return was problematic
Loretta PEverything went well there’s no improvement needed
SHELTONL PPatti provide great customer service and she was well informed.
Elizabeth MIncrease the variety (open-bed vs covered) trailors available
MARK BThere was dog poop 💩 n the truck and on the door, awful!
Kenneth RThe uHaul mobile app is too complicated and too laborious. I had to upload my driver's license multiple times and the return process was too long.
Rommel PYour mobile application can use significant improvement! It kept crashing while I was attempting to pick up a truck. 30 minutes later, I was assisted by someone on the help line. The truck was clean but was left 3/4's of a tank of gas.
DAVID JAlways a pleasure to deal with the folks at Wit Auto!
Robin JOverall a great experience. Would definitely rent from Wits Auto Repair again. Thanks
Matthew SYour App sucks. To slow or doesn't work at all.
John BYour app is horrible. Needs to be optimized. Couldn't go back to retake photo after accepting it by mistake. Has to call u haul to fix this. That's crazy.
JOHNA BEverything was on point, thank you
Naeem BSelf check out was a breeze!
Mary NThe 24/7 service was HORRIBLE. At this location, the wifi in the area was terrible. As a result, the process to get the truck on the cell phone kept timing out!!! It was extremely frustrating. Further... there is NO PHONE NUMBER to call!..... you only refer to the app, which is a problem, when the wifi / 4G in the area was so poor. It took over 1/2 an hour to finally get it to work. I will NEVER do this again unless there are actual PEOPLE giving me the truck. Further, the 24/7 process was far too complicated. My son did all of that the night before, and was still forced to redo pictures, etc. again when picking up the truck. Further, I am not even sure at this point what I was charged!
Linda IEngine seems in need of repair- the after hours 24/7 was difficult to use in that it took extra time to be approved.
dan lKeep doing what you're doing. Serena and Gina were most accommodating and helpful in coordinating our trailer pick-up
michael CThe staff's and the assistant was friendly and curtius and helpful.
perry lAccuracy of mileage and fuel
MIKE STruck was dirty upon pickup with dried mud and oil residue, which appeared to be from 55 gal drums. Had to clean out myself prior to using. Also, driver side window crank was broken. Wouldn't use this location again.
JORDAN PGreat Service
Alan WThe only thing that would have been helpful is a quick orientation to all of the controls. I forgot to ask, and then had to search for the windshield wipers, a way to adjust the side mirrors (which I couldn't find), a gas tank latch (which I realized didn't exist from the cab) etc. Otherwise it was an easy, fast experience with good communication from the woman at the front desk and an easy key drop return.
Lauren Keverything was satisfactory
GRACE PWorks well. Staff is friendly.
Robert FGreat job
Mohamed HI had a very pleasant experience with the associate helping me with my trailer rental. The other associate in charge of hookups was fast and thorough as well. All around great experience and I will be recommending them in the future.
JAMES CMaintain excellent customer service at check in.
celso bGood
SALIM MWas not advised that location closed at 4:00. Staff at repair shop told me to come back in the morning. Never interacted with Uhaul staff.
Lisa WThe girl in the office was very patient, helpful, and went out of her way to expedite my order. This was a very pleasant experience. Thank you.
ben oThe ladies at the front were professional and nice. Very pleasant experience
Michele MGreat service and friendly staff. Highly recommend. Honest and no BS. Thanks Wits!!!
Eric CGreat service
harmanjot sThe self-checkout is a deal breaker there's no Wi-Fi on the property and it's very difficult to connect to be able to check out it took me 45 minutes to check out because of this to try to get a signal
NICOLE CGet equipment closer to customer. Have satellite sites better stocked with accessory parts needed.
vicki pAn item that I reserved online was not available in store though I booked it weeks in advance.
Pratima MTrying to fill tank to same spot u picked it up is difficult. It should be rented with full tank and refilled before returned. Smelled like garbage was stored in truck and mud all over. Would not rent from there again.
eugine lOwner of Wits auto repair was really great, truck was warmed up and ready to go. Great service.
GEORGER JEverything was ideal
EDWARDC SGreat service
Raymond KI drove 27 miles and replaced 3 gallons of fuel and was still charged for fuel. I feel like I was inappropriately charged for fuel
SALVATORE JExcellent customer service
RONALDJ MSmooth and pleasant. Would use this location again.
WENDYANN F