Customer did not leave a comment.Mark B.
Customer Reviews for WMS Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
step stools for old ladiesValeri P.
Customer did not leave a comment.Steven H.
They were not open when I returned the rental, so I did the self return and took a picture to prove that I returned the rental.aaron I.
Lets be clear. Scott is the man. I wasn't sure if I had wasted my money at the other U-Haul Walker location (7981 Townhall Rd NW) because the reservation and no contact pick up method got jacked up with tech difficulties and they are not open on the weekends. Luckily, this location (8525 MN 371) is open on Saturday. I walked in and told Scott what was up and he fixed everything, got me a truck, and I didn't need to spend any more $$$. The dude just transferred my reservation like a boss. Thanks to him I got everything I needed done and was able to move in into my new place.Peter H.
The Gentleman that runs this U Haul Operation was very Professional and understood when I called and informed him I'd be two hours late picking up the car hauler. However, what I did not enjoy was some Gal from Corporate calling me on my private Cell Phone 3 minutes after I had called the local U Haul dealer basically hassling me as to a why I hadn't picked up the trailer yet, and if I was going to pick up the unit. That to me was very annoying and unprofessional. Of course when I told her I'd just gotten off the phone with the local dealer. She quickly changed her tune. I believe I've conversed with her before. She must be the corporate watchdog for the entire upper Midwest because the last office I was working with was in Fargo and ya, this gal left a bad taste in my mouth that time as well. Especially last Fall when I was working of Fargo. She needs to cool her heels or better yet, she should not be calling the customer at all. She should be calling the various locations, not the customers. I suppose the average customer probably wouldn't know if it was a local person who actually worked at the location or some corporate neusance who probably gets a Hundred every time she can move a piece of rental â´equipment by cutting in on a locations customer base. Its like Boom, the second the customer is like 20 minutes late with a pick up, this money hungry corporate raider Is out pressuring the local owners customer base just to make a buck and hassling us to make it happen. Not Cool. At any rate, that's my opinion.Robert H.
Nothing service was great.STEPHEN J.
Vehicle was ready when needed and he stayed in touch with us when we needed it for a bit longer than scheduled.Melodie F.
Customer did not leave a comment.floreen E.
Customer did not leave a comment.Carsten W.
Drop off location was very accommodating and helpful.Todd F.
Customer did not leave a comment.rocklon C.
Good experience. The person we talked to was very helpful and cordial.Mark F.
Customer did not leave a comment.Timothy S.
The car transport had seen better days. Real ruff looking. When I got the trailer home and loaded my car the right front tire strap had been cut off but about a foot and would not work. Had to call the rental place and your district man came to my home and replaced the strap. All people involved were helpful and nice. But the equipment had seen better days.Charles C.
Customer did not leave a comment.Rick B.
Customer did not leave a comment.ROBERT K.
Customer did not leave a comment.Jeffrey P.
Customer did not leave a comment.MICHAEL S.
Dealer was very friendly and had me on my way in no time.Paul P.
Brian and Scott always bend over backwards to help me with a rental. They are personable courteous and efficient. Brian was actually hooking the trailer to my vehicle while Scott was finishing up the paper work. These guys are great.Larry E.
This should not reflect on where I picked up the trailer but to everyone before here. First off my rental was not where I requested it. I had to drive 50 miles (100 miles total) out of my way to get the trailer. I was then sent to the wrong address to pick up. When I called u-haul the person who answered was rude and acted like I was annoying him. Then when I get to the location found out the person who helped me book on the web site booked a trailer smaller than the one I wanted. I was already on a tight budget then had to find an additional $100 to rent the trailer. The guy who was working was very nice and it was not his fault the wrong one was booked. But I guess that's how you make money. I had no choice in the matter but to rent with u haul. I will never rent from you all again nor will I recommend U-Haul to anybody. I'd like to thank uhaul for taking the additional hundred dollars. Nothing like being a single mom and having to shell out an additional hundred dollars to move.Heather K.
Would rent from them again. Great serviceMike L.
Awesome peopleSteven S.
Very friendly staff. We arrived early and they had no problem accommodating us.Katie J.
Customer did not leave a comment.Steven S.
I was late picking up the trailer and the owner came in specially for me. He was very gracious and I greatly appreciated his understanding and willingness to go out of his way.Susan R.
Customer did not leave a comment.Christy B.
Customer did not leave a comment.Mark H.
Customer did not leave a comment.robert C.
Customer did not leave a comment.Dale L.
Customer did not leave a comment.daniel D.
Customer did not leave a comment.randy M.
Customer did not leave a comment.Sandra C.
Brian is always so helpful!Thank you again!!Kelly J.
Customer did not leave a comment.Panhia V.
I have dealt with Brian and Scott on at least 3 previous occasions. They have always been most helpful and dependable. But most importantly they have been in my community where I needed them. As realtors say " location, location, location." Don't undermine tor underestimate this aspect of your service. We need good people like Brian and Scott and their business in our community not 20 or 30 miles away in another town. I would rather impose on a friend to borrow their trailer than drive that distance. If you want more feed back feel free to contact me. 218 205 8034Larry E.
Customer did not leave a comment.Sandra C.
Customer did not leave a comment.Bi-cap B.
Customer did not leave a comment.Gerald K.
Customer did not leave a comment.JAMES H.
Not smoke in office and wear a mask during this pandemic. Otherwise service was excellent.Larry E.
Customer did not leave a comment.BRIAN L.
Customer did not leave a comment.jeff W.
Customer did not leave a comment.JACOB R.
More blacktop in parking lotSteve V.
Easy and quick!Chase B.
Customer did not leave a comment.Bernard B.
Great customer service!Kerry G.
Customer did not leave a comment.SHELLY J.
Customer did not leave a comment.michael H.
Customer did not leave a comment.Charles H.
Very friendly anf helpful staff.Susan W.
Nothing. Brian was great.Jerry S.
We have rented several times from here and have always had great service.Geraldine R.
Customer did not leave a comment.Travis L.
Customer did not leave a comment.Joshua L.
I appreciated the new and great trailer, which relieved me of any concerns on our trip. DonDon J.
Customer did not leave a comment.Paul G.
Customer did not leave a comment.Anne S.
Customer did not leave a comment.anthony K.
Customer did not leave a comment.thomas G.
Nothing to do with where we picked the truck up it was great only issue was after hours of dropping the truck off no communication had to overnite to drop the truck off in the morning!Cathy P.
I got excellent help. Great place and staffBrian G.
Customer did not leave a comment.ANNE S.
Very exceptional customer service. Would highly recommend!!Darlene K.
Customer did not leave a comment.BRIAN L.
Customer did not leave a comment.Ray V.
Customer did not leave a comment.chuck W.
Nothing. Everything was good the people were very friendly and understandingian B.
The 2 guys that helped me(first for reservation and then the 2nd when I picked it up)were very knowledgeable and good to deal with.Terry F.
Fast courteous service! Would recommend and will use again.John S.
Customer did not leave a comment.Allan D.
Customer did not leave a comment.Carl S.
There isnt a lot of room to maneuver the larger trucks and a trailer. Seems like it doubles as an auction site and there is a lot of junk in the lotChris T.
Customer did not leave a comment.Chris T.
Very convenient location.Joseph T.
Customer did not leave a comment.Ronald D.
Customer did not leave a comment.Curt N.
Customer did not leave a comment.Paul R.
Customer did not leave a comment.Dean M.
You are already doing it!KEN S.
Customer did not leave a comment.Natosha R.
Very friendly, helpful and accommodating and fairly priced. Scott was great! Will definitely rent from there again and recommend to friends.Rain F.
Customer did not leave a comment.Duane F.
Customer did not leave a comment.Daniel P.
Customer did not leave a comment.Sarah L.
Customer did not leave a comment.Christopher J.
We have a good dealer in Walker, MN. This is the second time I have rented from this dealer and completely satisfied both times. Easy booking process, called a day ahead of times a reminder, ready for me a pick up time.Stan V.
Customer did not leave a comment.Jeff B.
Customer did not leave a comment.James R.
Very helpfulMark J.
Customer did not leave a comment.Jennie C.
Customer did not leave a comment.Devon C.
Customer did not leave a comment.Joy C.
Customer did not leave a comment.DALE R.
Customer did not leave a comment.mike E.
We wanted a 15 foot truck. Non available, they gave us a 20 foot truck instead. What they the pick up or drop off people couldn't tell us was were we charged for a 15 or 20 footer! The paperwork doesn't show the end result. With other rental places they have all of it right on the paperwork!ALLEN T.