Customer Reviews for Wood Finisher's Source

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Wood Finisher's Source

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Allen W. on

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Arthur G. on

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Rebecca D. on

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Allen W. on

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It wasn’t clear to me that if I missed pick-up by over an hour my truck would be canceled and I’d need to start process over. Maybe highlight that more clearly? However, bottom line, I screwed up, not U-Haul.

KIMBERLEE H. on

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Terry R. on

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Dorene W. on

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The employee was not helper I had a tell him that my dolly wasn't in the truck. I did a 24/7 rental. If I hadn't came early before they closed I wouldn't have one. The guy that helped me said the truck I rented didn't have gas in it. So he had to change truck.My mile was 20 miles off. This cause me extra money. The next day after I returned the truck overnight my card was charged 2 more times. No one at store would answer the phone. Gas was filled over amount that was in truck when I picked up. This location should be investigated.

DONALD H. on

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Amy S. on

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Pick up was smooth and I had no problems. Equipment was ready to go and clean. Great experience.

Elijah M. on

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Our U-Haul rep was not able to refund the second dozen of unused blankets we paid for. Is there any way that can be done?

Richard L. on

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Clay V. on

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I got there at 4:45 PM, they close at 4:30. They were kind enough to help me after closing. This is the second time I have used this facility and they have been outstanding and given exemplary customer service.

Sara P. on

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Amy S. on

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A better place to park for drop off after hours would be great.

Denis G. on

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Ray R. on

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Ira G. on

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we paid for 5 dozen moving blankets and they were not in the truck. We had to go to another location to get them and used an hour of our truck time doing that

jose s. on

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Victor C. on

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People at the location put incorrect pickup mileage adding 28 miles that we did not use (good thing we took pictures of mileage when we picked up). Called to complain and the people there were so rude and gave me the run around. Do not rent from this location! Should of listened to all the bad reviews about this place but for the convenience of how close it was, still decided to rent from them. But never again!

MICHAEL H. on

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Even though did I the online check-in and pre-paid they tried to bill me again at pick up.

Thomas D. on

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Always received. great service and the equipment is always in good share.

Lamanda P. on

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Karen N. on

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Checked everything on trailer before we left. If first location did that they wouldn't have non working equipment.

Stephen M. on

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AnnDee L. on

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ELISIA C. on

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Make sure who ever is taking the information about the reservation enter it correctly because they enter the wrong state for my drop off i had to pay extra which was not right on my behalf now i have to wait for 3-5 days before it can be fixed

Kelsey T. on

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Carolyn B. on

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Chirtopher J. on

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Willie N. on

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WILLIAM D. on

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Staff was super friendly and helpful

Rachel E. on

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bobby c. on

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Michael M. on

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Katrina W. on

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The truck had a cigarette smell in it. I had to ride with the windows down to alleviate a reaction to the smoke due to my asthma. I would suggest perhaps someone getting the smell out before renting it someone who has a great deal more sensitivity to smoke than I do.

billy w. on

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Michael M. on

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CHRISTOPHER C. on

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This facility advertises a 24 hour drop off for U-Haul trucks. They even have a key drop box on the gate. But there is no signage instructing on where to park a vehicle that is returned! All it says is “do not block gate.” There’s no other place to park except in front of the gate. Ridiculous!

SHAUNA J. on

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Charles M. on

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Horrible muddy parking where trailer had to be hooked to vehicle un acceptable.....

jimmy w. on

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Tamika M. on

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They took over a 200.00 hold off my card without letting me know. So I'm standing at the line in the grocery store and gets denied bc they took extra money off my card, without informing me

Tom D. on

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Patricia S. on

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jason m. on

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Christopher N. on

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Do what you say

Richard C. on

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Latasha H. on

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Very helpful

Jeffery B. on

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Great Job! An excellent representative of uhaul

Ryan O. on

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Marilen J. on

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Andreas D. on

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Della F. on

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We were overcharged it took way to long and he changed our rental , we have already sent an email to customer service because I will never EVER use uhaul again.

bruce b. on

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Uhaul really came they and saved us. We had a reservation with Budget three weeks ahead of our move for a 26 ft truck. We had a one bedroom house and a 10by20 storage unit. We showed up at the appointment and were told they had no trucks. Our reservation was sitting on the desk but they had given away all the trucks in the area. The closest one was over an hour away in the wrong direction. While my wife was on hold for 20 minutes I called uhaul. The sweet young lady who answered the phone listened to my ordeal, found me a 20 ft truck and it would arrive at my location in 4 hours. The uhaul truck arrived 2 hours later ready to go. We loaded and moved over the next 3 day. We had to return to the old place because of the smaller vehicle could not hold it all. A grand total of approximately 35 hours loading and unloading. We had to pay for the extra round trip but the staff was very polite and helpful when we dropped off the truck. I will not rent a moving truck from another company from this day forward. Thank you guys so much for being there when we needed you. Retired Officer Bruce Baldwin.

Solomon L. on

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Mr. Botd qas amazing

chris a. on

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Ron P. on

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No one was available for drop off

Florentino S. on

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Equipment did not work properly. Employees got me in and out quickly!

raymond c. on

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JAMES P. on

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This is the best experience I’ve had renting equipment.

Stan A. on

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Praveen K. on

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On Sunday he done a great job

meloney g. on

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Robert C. on

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James S. on

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Glenda J. on

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Jalin W. on

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The old man checking me out was one of the rudest, most unhappy people. Anything I asked, he did right the opposite. I will never visit there again because of him.

ADRIAN J. on

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walter b. on

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105.00 dollars for 25 gallons of fuel. Front end of this unit was worn out and road walk worse then my great grand mother in her wheel chair. The personnel were great. Very nice very professional. But the truck. Nope. It was missing about 5/16 of a tank when I brought it back. But charging for a full tank when it didn't have a full tank when I picked it up. That's just not right. That's my opinion though.

Jenny H. on

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Eric R. on

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Mark B. on

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Required a $60 deposit for a 1 day rental of $18.95 + tax for a total of $20.51. Never refunded the difference even after talking to them 4 times in the past 2 months.

David H. on

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At the time the reservation for the truck was made, it was scheduled to be returned to the UHaul location in Fornay, TX, but when the driver took the truck there he was told that they did not want the truck at that location and he should take it to the Sunnyvale, TX location about 10-15 miles further away.

Patti B. on

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Great

Arthur G. on

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Sheri M. on

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This is a great location for Uhaul...I brought the truck back clean & full on fuel & did NOT get extra charges for cleaning a fuel like I have at so many other Uhaul locations. Will definitely use again & highly recommend

james v. on

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elvis b. on

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Delane M. on

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Trailer was pulled up smashed with tail light hanging out. Bill was great, he fixed taillight and got me on my way, signing paperwork to validate I did not do damage. Location was out of the little x stickers to mark prior damage.

Vincent S. on

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Better service and honesty. This place like to get over on customers. Filled the truck up but man lied and said it wasn’t full. Never again!

Howard P. on

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I can't rate the overall drop off location since we dropped off the truck after hours so there was no contact with the personnel or entering the location.

Karl W. on

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shawn P. on

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Good friendly attitude ????

Tommy D. on

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Great people very friendly and good equipment

Lisa L. on

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tom m. on

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Was worried about leaving it parked outside the gate without having a designated parking place. I am sure it was parked illegally but there was nowhere else to park it, and the key drop box message states that we are responsible for any tickets or towing, so I was concerned about that.

Daniel R. on

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Great customer service and fast. Easy to pick up and drop ofd

Joseph C. on

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Nothing to improve on. Great people, truck was very good.

Dale P. on

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Kourtney S. on

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Logan W. on

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Overcharged and 30 min late to open

Shawn B. on

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Larry was great.

Benny G. on

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I have 3 different charges on my credit card . Which they said they made error . They said they will refund the money . Then 5 minutes later another charge. Worse uhaul place they act like it’s not a big deal

Paul L. on

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Michael S. on

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The team in Sunnyvale was very professional and informative. I would gladly recommend this location.

DONALD N. on

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Rental truck needed maintenance.

Josue C. on

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Thai T. on

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Gerald B. on

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Sales person extremely slow. He was new to the position. Mileage was not recorded correctly.