Customer Reviews for Wood Finisher's Source
(U-Haul Neighborhood Dealer)

633 reviews

613 US Hwy 80 E   Sunnyvale, TX 75182
(at East Fork Rd Exit)

(972) 203-2383

Hours

  • Mon–Sat
    10 am–4:30 pm
  • Sunday
    12 pm–4:30 pm

Services at this Location:

Contact Us

(972) 203-2383

613 US Hwy 80 E
Sunnyvale, TX 75182
(at East Fork Rd Exit)

Services at this Location:

Hours

  • Mon–Sat
    10 am–4:30 pm
  • Sunday
    12 pm–4:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

sharron B. 
Rating:
5.0

Customer did not leave a comment.

Doyle H. 
Rating:
5.0

Customer did not leave a comment.

Jennifer H. 
Rating:
5.0

Customer did not leave a comment.

Bennie J. 
Rating:
5.0

Customer did not leave a comment.

Grace J. 
Rating:
5.0

I don't know his name, but he is on top of his. Need more like him.

willy G. 
Rating:
4.0

Customer did not leave a comment.

Freddie P. 
Rating:
4.0

We reserved a 26 foot Truck and we end up with a 20 foot Truck. Thank God this location had an available 20 foot truck and we were able to manage all the moving with a 20 foot truck. Thank you!

Marinna M. 
Rating:
5.0

Updated Uhaul units.

Pablo S. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
5.0

Customer did not leave a comment.

Catricia B. 
Rating:
5.0

Customer did not leave a comment.

George Y. 
Rating:
4.0

Customer did not leave a comment.

Donald P. 
Rating:
5.0

Great experience, thank you

Steven S. 
Rating:
4.0

Customer did not leave a comment.

Brant D. 
Rating:
3.0

Customer did not leave a comment.

STEVEN M. 
Rating:
2.0

Customer did not leave a comment.

Marion S. 
Rating:
5.0

Customer did not leave a comment.

Jessica M. 
Rating:
3.0

I feel I'm getting ripped off on milage. It's 6.3 miles from my house in Forney tx To the closest U-hual. And 13 miles past my destination to "closest" return.

Marlin D. 
Rating:
1.0

Customer did not leave a comment.

Adrian A. 
Rating:
5.0

The Mgr. Randy, was excellent. He was compassionate & understanding why I was stressed because I was originally suppose to pick up the truck 5 min. from my house in Rowlett but they didn't have a truck for me as I was told they would. So on moving day, I had to go 30 min. away to pick up a truck in Sunnyvale. Needless to say this messed up my moving schedule with my movers & I had to pay them to sit and wait on me :( I also rented U-Haul blankets but the movers didn't use them & I had no way to haul them to my destination as room was tight so I tried to return them to the location 5 min. from my house (where I was picking up a car trailer) & I was told I would have to drive another 30 min. to return them back to where I picked them up - really!!!! It's moving day & they can't received U-Haul blankets/pads that are universal & all U-Haul places have/need them???? It wasn't even about the $$, it was about the room. The truck was full, my car was full & I couldn't fit them in. Seems like an exception could be made.

Terry P. 
Rating:
4.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Bradley D. 
Rating:
5.0

Customer did not leave a comment.

Josiah B. 
Rating:
5.0

very kind and helpful. truck was very clean. even the tires

Traniel P. 
Rating:
1.0

No gas in truck, truck nasty filthy inside good thing I was taking things to the dump instead of moving home items. Nasty place and nasty truck. I had to go out their driveway to the gas station on 11 miles in tank. Poor service. This Uhaul place is the far most worst Uhaul I have ever been to. Never in life will I rent from this location. Nasty surroundings

Sandra S. 
Rating:
5.0

Customer did not leave a comment.

KENNETH P. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Keep up the great work

SHERAH P. 
Rating:
5.0

Customer did not leave a comment.

Fernando C. 
Rating:
5.0

Customer did not leave a comment.

Kevin T. 
Rating:
5.0

Customer did not leave a comment.

Lyle M. 
Rating:
5.0

Nice people.

Pablo S. 
Rating:
4.0

Customer did not leave a comment.

Steven G. 
Rating:
5.0

Customer did not leave a comment.

Kevin B. 
Rating:
5.0

Thankful uhaul employee was able to help me find a truck on short notice in the vicinity where I was...

Vanessa P. 
Rating:
5.0

I had a great experience with you guys and I've already referred this location with other's, thank-you guys for everything.

eric H. 
Rating:
5.0

Customer did not leave a comment.

Clara A. 
Rating:
5.0

Customer did not leave a comment.

Oscar A. 
Rating:
5.0

Customer did not leave a comment.

Michaela W. 
Rating:
5.0

Customer did not leave a comment.

Calvin C. 
Rating:
2.0

Location had no information about after hours drop offs. There were 4 trucks trying to return at the same time and no one could figure out how. The local police literally stopped and had to show us what to do. The app and website were not working, I had to drive 30 miles away from my destination to find a return facility, it took 2 hours on the phone (standing on the side of the road) with 4 different people from uhaul before I was able to finally get the truck checked in. Terrible experience.

Daryl E. 
Rating:
5.0

Customer did not leave a comment.

Gabriel C. 
Rating:
1.0

I was charged an additional $90 for using uhaul. Will NEVER use again. EVER.

Brianne S. 
Rating:
5.0

good job good service

james J. 
Rating:
1.0

As you see the above review that I wrote in the other one I would definitely have a drop off box that would make it a little bit easier for people to get to that location instead I got charge so much money just because they weren't open.

Rachel T. 
Rating:
3.0

Customer did not leave a comment.

Marisol L. 
Rating:
3.0

Being that this place is renting out U-Haul equipment from an antique shop, I believe there should be people dedicated just to U-Haul. The sign on the outside wall says to call and an attendant would be out. I called twice and got hung up on both times. The young lady that served me, seemed to be quite knowledgeable and very friendly.

Terry O. 
Rating:
5.0

Great experience. The guy that check me out/in was very professional. He even checked me in just as fast upon return Thanks for the help

Otha S. 
Rating:
1.0

I was charged a safe move fee that when I made my reservation I did not sign up for. The gas cap was missing off the truck which made the gas evaporate faster. I also I returned the truck with the same amount of gas I picked it up with and was charged a furl fee. And last but not least I calculated the distance of my destination and it was not the amount of miles they charged me for. I will not use uhaul again

Nicole M. 
Rating:
5.0

Moving has always stressed me out. I was honestly very pleased how easy it was to check in and get my keys to the truck and an easy drop off. I only interacted with the manager (Randy I think) and he was very kind and answered all of my questions. I personally had a great experience with this Uhaul location and would recommend using them. My movers that I booked through Uhaul were also very sweet, they moved fast and made the move far more enjoyable by communicating and just having laughs during the process. Needless to say, my stress went from 10 to 1.

Megan W. 
Rating:
5.0

Customer did not leave a comment.

Austin M. 
Rating:
5.0

Customer did not leave a comment.

Geraold A. 
Rating:
5.0

Please have vehicle clean inside and outside. The vehicle was dirty on inside and outside

Ellen S. 
Rating:
1.0

Customer did not leave a comment.

Florencio J. 
Rating:
1.0

We had EXTREME difficulty returning the equipment because the location was inaccessible. When I called U-Haul for assistance, the customer service rep was unhelpful and hung up on me when I asked to be transferred to a manager. This was a HORRIBLE experience and I most likely won't use U-Haul again because of it.

Erica B. 
Rating:
5.0

Jessica at the Sunnyvale Texas location was THE best. Best service ever at a UHAUL and probably one of the best over all experiences I have ever had.

Daniel C. 
Rating:
5.0

Customer did not leave a comment.

Joe D. 
Rating:
3.0

The after-hours drop-off kiosk to return the truck key was difficult to find. Also, the instructions for drop-off apparently weren't accurate, as our truck didn't properly register and we were charged for an additional day. Spent half an hour with customer service trying to straighten everything out. Thankfully we were refunded, but I did not appreciate having to waste my time hassling over this, as it could have been avoided if the return instructions were accurate.

Clinton N. 
Rating:
3.0

The after-hours drop-off kiosk to return the truck key was difficult to find. Also, the instructions for drop-off apparently weren't accurate, as our truck didn't properly register and we were charged for an additional day. Spent half an hour with customer service trying to straighten everything out. Thankfully we were refunded, but I did not appreciate having to waste my time hassling over this, as it could have been avoided if the return instructions were accurate.

Ryan B. 
Rating:
5.0

Customer did not leave a comment.

Oscar S. 
Rating:
5.0

Customer did not leave a comment.

Terry K. 
Rating:
5.0

We booked a uhual to transfer wedding decorations. Randy W is amazing very personable and works really fast. We were in and out in no time. His hard work did not go unnoticed I am so grateful he was there to assist me on my wedding day.

Deborah C. 
Rating:
3.0

The van cargo rubber mat had several stains smell like a bad odor

William I. 
Rating:
1.0

Customer did not leave a comment.

James D. 
Rating:
5.0

Customer did not leave a comment.

johhn Y. 
Rating:
5.0

Very nice and friendly people

Kimisha W. 
Rating:
5.0

Great customer service

Angela L. 
Rating:
4.0

The young man behind the counter was great. I did not catch his name but checked two of us out right at closing time and was very polite and explained all the information to us. He is a keeper

Charlotte R. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
4.0

Maybe get a couple more vans and small trucks. Other than that everything was great customer service was wonderful.

Tracye N. 
Rating:
1.0

Have a better quality of vendors for moving. employ better individuals to do the work. I waited almost an hour just to check in my vehicle.

Christina R. 
Rating:
3.0

Customer did not leave a comment.

Reginald W. 
Rating:
5.0

Please have a sign indicating where the drop box is please..I had some problems locating it..

nardia H. 
Rating:
5.0

No one told us that we needed a code for the after hours key pad. We were stuck. I punched a bunch of numbers and the manager arrived a few minutes later and let us in. A BIG oversight. I was on hold on the phone with uhaul but it said I would be on hold for 40-50 minutes. Not good.

Steve D. 
Rating:
2.0

Dropping off was a hassle. The lot was closed. Luckily, another customer was dropping off and was able to open the gate cause she knew the code w/c was not given to me. Dropping off process needs improvement

EFRAME V. 
Rating:
5.0

Customer did not leave a comment.

Sandra B. 
Rating:
5.0

Very satisfied

Thomas G. 
Rating:
4.0

-better directions to the temporary location would be helpful

JEAN H. 
Rating:
4.0

Maybe a quick review of how to turn in on the app.

Raymond D. 
Rating:
5.0

Randy was friendly, efficient, And very professional.

Leonard F. 
Rating:
5.0

Customer did not leave a comment.

Helen D. 
Rating:
5.0

Exellent service

luis G. 
Rating:
5.0

Customer did not leave a comment.

Wendell O. 
Rating:
5.0

Customer did not leave a comment.

Stephen C. 
Rating:
5.0

Very helpful staff who knew what they were doing. Pick-up process was simple; the truck was ready; and return was easy.

Joe B. 
Rating:
4.0

Customer did not leave a comment.

Don V. 
Rating:
3.0

Customer did not leave a comment.

Shelby H. 
Rating:
3.0

Great Customer Service......

Javier F. 
Rating:
5.0

Possibly move the office location closer to the truck yard. I dealt with Bobby who went above and beyond to make my rental experience top notch. Thanks again Bobby

Michael W. 
Rating:
3.0

Charles was great, but truck was old and had drifting steering control. Also, horn did not work.

JOSEPH B. 
Rating:
5.0

Customer did not leave a comment.

Joe D. 
Rating:
5.0

Customer did not leave a comment.

CarrollVictor T. 
Rating:
1.0

Our rental experience was unfortunate. We were given a rental trailer that was not fully appropriate for rental. The trailer did not have any break fluid nor a license plate. Prior to going on a 17 hour trip, we were delayed and had to wait on road side assistance to service the trailer before leaving. I will probably not rental from Uhaul anymore.

Micheal J. 
Rating:
5.0

Customer did not leave a comment.

FabianR B. 
Rating:
5.0

Ford van performed well and used less fuel than expected. The only negative was that all the tires did not match perfectly.

Lee I. 
Rating:
5.0

Friendly, nice and professional!

Veronica W. 
Rating:
1.0

There were a few men willing to help me unhook my car. The man who appeared to be in charge was rude and said it wasn't his fault that I couldn't read. He was extremely unprofessional and I will NEVER recommend his uhaul location EVER.

Tyresia C. 
Rating:
3.0

Customer did not leave a comment.

RICARDO T. 
Rating:
5.0

Customer did not leave a comment.

Karla R. 
No reviews have been submitted for this location.

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