Customer did not leave a comment.DONALDH E.
Customer Reviews for Wrights Repair and Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.martin R.
Customer did not leave a comment.MICHAEL P.
Customer did not leave a comment.JUDITH D.
Customer did not leave a comment.NANCY A.
Very good place!!Constance M.
Customer did not leave a comment.REBECCA S.
Customer did not leave a comment.REBECCA S.
Very nice and helpful peoplelisa I.
Customer did not leave a comment.RORY S.
Customer did not leave a comment.shela P.
Great serviceHENRY J.
Customer did not leave a comment.KELLEY G.
Customer did not leave a comment.John J.
Customer did not leave a comment.Patricia T.
Nothing. Good service!!Robert B.
Make sure the equipment is clean before pickup. Truck was dirty, had cigarette ashes inside cab, cigarette package wrappers on floor, and dirt in cargo and cab area.Jessica C.
Customer did not leave a comment.Thomas B.
The broken mirror on the right hand side of truck made backing and lane changes extremely difficult. Recommend you fix it. It would not pass an Ohio Highway Patrol safety inspection in this condition.Richard Q.
Customer did not leave a comment.Monica S.
A better sign to let ya know where the office is. Other then that very helpful guy.Jared H.
Better signage would be a big helprobert U.
Customer did not leave a comment.tammi L.
No one was at the location. I called the man that owned the location and he stated that I was good to go and to take either of the identical trucks on his lot. I decided to use the one that had more than 1/16th of fuel in it due to the fact that I would have to fill it before even reaching my moving location. I used the one with 1/2. I then received phone calls stating that the truck was never picked up, while I was inside the truck. Once I finished moving and brought the truck back, the lot was still empty with no representatives. I called a supervisor who told me to drive around the block and go to his business. I said no, have the representative come to his lot for the U-Haul, that's his job. I couldn't believe I was told that to return the truck I would have to search this small city for the guy. Let's get real. They then tried to tell me that I picked the wrong truck after I was informed to take either by the representative. Remember, one only had 1/16th of fuel. They then attempted to charge me for approximately 4,000 miles after my 7 hours of use. I only put approximately 55 miles on the truck. Overall, this was the worst experience with U-Haul I've ever had and I've used you multiple times. Dealing with this nonsense added hours onto my already long work day. This U-Haul should have been free at the end of the day. I was incredibly angry with the service and lack of professionalism. 4,000 miles? Come on U-Haul. Make this right.Michael F.
The man at the Willard location was wonderful. Very helpful and explained everything about the truck and how to drive it. Our only issue was U-Haul. They did not have a smaller truck at this location so they were going to send us halfway home to pick one up. Instead we took a much bigger truck. It still worked out for us in the end. I highly recommend this location.Sheryl Z.
Customer did not leave a comment.Ashley C.
The guy at this location was fantastic. He called to confirm my uhaul order and pickup time. He gave directions over the phone to ensure I could find the place. I was impressed with the service.Megan D.
Customer did not leave a comment.Gary R.
Great customer service!deb T.
Customer did not leave a comment.Ken L.
Customer did not leave a comment.Patrick W.
Location was fine. Truck was fine. The guy was great at the location! Too bad uhaul screwed up my entire rental by changing the time and place of pick up, 12 hours before I was supposed to get it. Never again.Edward R.
Customer did not leave a comment.David F.
Willard has 3 different locations. Please be sure scheduling indicates which one to go to. I'd say 95% satisfaction. Great job!deborah P.
Customer did not leave a comment.William C.
The gentlemen at this location was very helpful however Uhaul itself was very poor I had to travel 35 miles out of my way in the opposite direction and back to my home with my Uhaul even though I ordered it 11 days ahead of time and then the place I ordered that said they did not have one however when I drove by it there was one sitting out front on top of that I was promised numerous discounts and unlimited miles for this trip and and I hope everything goes okay with this promise or else I'll be very upset. I did not receive any of these discounts yet supposedly I'm going to get them on Tuesday when the representative reaches out to me but as of right now I have heard nothing and nothing was done at the time. I repeat the gentleman at this location was great but it was very unfortunate everything I had to do to get this truck today my move was supposed to be done by 2 I did not finish moving until 8:30 at night.Justin M.
Customer did not leave a comment.Melisha B.
I was overcharged for insurance I declined online. He had issues with his computer and said he didn't know why I was being charged extra. I called and was told from Ohio office what the reason was. Trailer tie down ratchets were rusted real bad and I had to live and brush them to work.Michael B.
Attendant even answered his phone and helped after hoursWilliam G.
GPS didn't take me directly there, but there was another location less than half a mile away that pointed me in the right direction.Alexis K.
Everything was good.richard S.
Everything was greatchristopher S.
Customer did not leave a comment.CYNTHIA H.
Was there when I needed a truck last minute great service hope to do business again there in new Haven Ohio!!STUART M.
Customer did not leave a comment.donald K.
the trailer I rented was very expensive ,will not pay that againfrank G.
Customer did not leave a comment.MATHEW M.
Would recommend Wrights Repair and Auto Sales 2776 SR 224 Willard, OH 44890 to anyone who needs to rent u-haul equipment. This will be my preferred location from now on.Jodi M.