Customer Reviews for Wyckoff Wash LLC
(U-Haul Neighborhood Dealer)

327 reviews

322 Franklin Ave   Wyckoff, NJ 07481

(201) 425-0513

Location Hours

  • Mon-Sat: 8:30 am - 4:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(201) 425-0513

322 Franklin Ave
Wyckoff, NJ 07481

Services at this Location:

Location Hours

  • Mon-Sat: 8:30 am - 4:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great flexibility and communication, Thanks Dom.

JAMES V. 
Rating:
5.0

Customer did not leave a comment.

LAQUAYVA A. 
Rating:
1.0

Put a sign outside the location so people can find the location?? Location was a car wash and u would think they could of washed the van before delivery to me the customer! SCARY 😂

VITO L. 
Rating:
5.0

Customer did not leave a comment.

PAULA F. 
Rating:
5.0

The process was smooth and the service was professional and accommodating. I wanted to rent the van last minute and although the system was down, I was linked with agent over the phone and completed the process in. Timely and professional manner.

Kanar R. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM C. 
Rating:
1.0

Customer did not leave a comment.

BRADFORD F. 
Rating:
5.0

Very good experience and I will be needing to rent the U-Haul Van again in the next few days so I will definitely use this location again _ Wyckoff Wash was great!

james M. 
Rating:
5.0

Nancy was great and really helpful. I felt that the additional $20 in taxes and fees was a bit much and wasn't aware until I returned the rental.

LOUIS C. 
Rating:
2.0

Customer did not leave a comment.

Louis G. 
Rating:
3.0

Customer did not leave a comment.

NARESH B. 
Rating:
4.0

Customer did not leave a comment.

christina F. 
Rating:
5.0

Customer did not leave a comment.

Jeanette N. 
Rating:
5.0

Customer did not leave a comment.

Anthony C. 
Rating:
4.0

Customer did not leave a comment.

TOM B. 
Rating:
5.0

Customer did not leave a comment.

Richard G. 
Rating:
5.0

Easy to pick up i was was very impressed with the vehicle and would definitely use again.

LESLIE B. 
Rating:
3.0

Customer did not leave a comment.

Robert P. 
Rating:
5.0

Customer did not leave a comment.

MUTAZ A. 
Rating:
4.0

Customer did not leave a comment.

Jerene N. 
Rating:
5.0

Customer did not leave a comment.

Jennifer S. 
Rating:
1.0

I went to pick up my truck and the Uhaul rep was not even there. The car wash personnel was the one trying to help as much as they could. Even after i did the online check-in it still took about an hour to get my key.

Alexandra M. 
Rating:
5.0

The young lady that assisted me was really special. She was kind and helped me throughout the process. She is an extremely valuable representative of your company. Thanks for a great experience.

GERALD G. 
Rating:
4.0

Customer did not leave a comment.

BENJAMIN F. 
Rating:
5.0

Customer did not leave a comment.

john R. 
Rating:
3.0

Location was supposed to be open at 8:30, we were supposed to pick up our van at 9am, no one showed up to the location to help us to 9:15am

Kevin C. 
Rating:
5.0

Customer did not leave a comment.

RICHARD C. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
5.0

I was very pleased with agent handling my rental . She took time to assure the van was cleaned before I took possession and handled the transaction quickly and professionally. She explained what was happening throughout the entire transaction . This was a very smooth positive experience . Job well done .

george K. 
Rating:
3.0

Did not have trolley

Kleanthis P. 
Rating:
5.0

Friendly staff. Great value

chris C. 
Rating:
3.0

Pick up location was much further away than the one I made a reservation for. I was told the small print explains that may happen, but it was a surprise to me.

Randall B. 
Rating:
5.0

Customer did not leave a comment.

Christina M. 
Rating:
4.0

Customer did not leave a comment.

Michael R. 
Rating:
3.0

Customer did not leave a comment.

Luis S. 
Rating:
4.0

Uhaul - as a company - should work on their mobile pick up process - it was extremely slow and needs an efficiency improvement.

MEGHAN R. 
Rating:
3.0

The van seats were absolutely disgusting. They were covered in dog or cat hair and lint. I have pictures which I can send if you're truly interested. Also the pickup required manual intervention and the manager Dominic had to get involved because the automated process of using your mobile phone didn't work. The girl at the counter and Dominic were nice.

Dave S. 
Rating:
2.0

I had looked over the van I had to use and it was a pretty new van , I had driven about a block from the rental station and pulled over to adjust the right side mirror to realize the reason I had trouble seeing out of it , the mirror was broken ! had to do the whole trip with a half of a mirror just had the wide angle half of it . Once I got to my destination saw that I had gotten a text to send back a condition repot of the van survey that was closed/timed out that there was only 5 minutes to respond! the girl in the office never mentioned any thin about having to respond to texts & emails !I DO NOT DO TEXT OR RESPOND TO E-MAILS WHEN DRIVING !!!!!! I've waiting to hear from U Haul blaming me for this broke mirror ! In witch I will have a big problem ! I have use the same u-haul place a few times before and never had any problems with even older trucks so let's what happens this week

paul A. 
Rating:
5.0

Customer did not leave a comment.

christie D. 
Rating:
3.0

Was able to get my Uhaul but the person helping seemed very confused and disorganized, wasn't their fault. Maybe some more proper training

Whittney C. 
Rating:
5.0

Customer did not leave a comment.

Jared P. 
Rating:
1.0

The woman working the desk inside didn't know where the keys to the truck were. They were inside the truck and we found them ourselves while she called someone else to find out. Otherwise, sent in our info two days prior but once we got to the truck and began the pick up process, we had to wait to be approved and waited 40 minutes to get the truck. We also had our pick up location set to 25 minutes away from this spot and Uhaul automatically changed the pick up without any warning the morning of our move, putting us 25 minutes away from our moving place.

Nicholas M. 
Rating:
4.0

Supply the vehicle with full tank, like Hertz and Avis do

William H. 
Rating:
3.0

Customer did not leave a comment.

Michelle M. 
Rating:
3.0

Customer did not leave a comment.

Scott C. 
Rating:
5.0

Customer did not leave a comment.

Gregory S. 
Rating:
5.0

The process was quick, convenient, and inexpensive.

Lawrence L. 
Rating:
5.0

Great staff! Super friendly and helpful

Ivan C. 
Rating:
5.0

Easy pickup and return. Staff on both ends was great. Location was perfect for me. Truck was in good (not great) condition. Al in all an excellent experience.

Paul S. 
Rating:
5.0

Very nice and helpful

Alexander S. 
Rating:
5.0

Customer did not leave a comment.

Richard V. 
Rating:
5.0

Great

ERWIN M. 
Rating:
4.0

Customer did not leave a comment.

John M. 
Rating:
4.0

It was Sunday so really no one was there, I left the keys with the person running the car wash.

Jeffrey C. 
Rating:
5.0

Customer did not leave a comment.

Bruce C. 
Rating:
5.0

Customer did not leave a comment.

tajouna S. 
Rating:
5.0

Customer did not leave a comment.

Kevin H. 
Rating:
5.0

Customer did not leave a comment.

joanthan G. 
Rating:
5.0

Customer did not leave a comment.

ADRIANA H. 
Rating:
3.0

Customer did not leave a comment.

Jason F. 
Rating:
4.0

Customer did not leave a comment.

Patricia C. 
Rating:
5.0

Customer did not leave a comment.

russ C. 
Rating:
5.0

Customer did not leave a comment.

Lynda R. 
Rating:
5.0

Very pleased with service and would use again.

STEPHANIE C. 
Rating:
5.0

Customer did not leave a comment.

Brian G. 
Rating:
2.0

Equipment is stored under large trees and covered in tree and bird droppings. Vehicles are also extremely dated. Staff is very nice but they were unable to complete checkin with their technology. Additionally the other business splits the attention.

eric G. 
Rating:
1.0

Ordered two dozen moving blankets and there were zero in the truck.

carolynn B. 
Rating:
3.0

The driver's seat would not move up or back. The parking brake was also broken.

Meghan W. 
Rating:
5.0

staff in this location is very nice and polite.

Fariba H. 
Rating:
5.0

Very friendly and accommodating staff. No issues with equipment. Thank you.

Jason H. 
Rating:
5.0

Customer did not leave a comment.

George S. 
Rating:
5.0

I booked online and somehow it charged me for some coverage I had no idea that I ordered until I received the bill in my email today. This was very disappointing.

Umer B. 
Rating:
4.0

Customer did not leave a comment.

Qianru J. 
Rating:
5.0

Customer did not leave a comment.

Besma S. 
Rating:
2.0

Make sure you walk through the check-in process. Mistakes were made

Zackary M. 
Rating:
5.0

Customer did not leave a comment.

Spenser N. 
Rating:
5.0

Customer did not leave a comment.

Matthew Z. 
Rating:
3.0

Customer did not leave a comment.

Maddy A. 
Rating:
4.0

I went to pick the truck up early and was unable to do so with the online self check-in. So, I went back an hour later, and started the processes to be given a notice that my reservation expired. I call the number provided, and was on hold for 40 minutes. I tried chatting online to be told they couldn't help and I needed to call the number. My husband called the standard U-haul number and got through to a representative in ten minutes that was able to help. It is not clear why he was able to get through for assistance while I was still waiting on hold. If a representative is available, they should be able to assist the next person in the cue. Or if the reservation just needed to be refreshed, that should have been able to be handled by the chat representative.

Steven V. 
Rating:
4.0

Customer did not leave a comment.

Gregory M. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Customer did not leave a comment.

Antonio B. 
Rating:
1.0

Customer did not leave a comment.

Umar S. 
Rating:
5.0

Great service, i will rent from this location again

Kruno K. 
Rating:
5.0

Excellent experience.

andy W. 
Rating:
5.0

Please is extraordinarily clean and professional looking. The owner and staff where courteous and extremely understandable to my rental needs!

JOhn M. 
Rating:
3.0

The pick up and drop off through my phone was a nightmare. There was no word lock on the truck had to get the key in the location even though I had arranged to do it through my phone. Very frustrating, confusing and time wasting. Customer service was of no help. Auto chat took forever for replies and I was just put on hold when I tried to call. Very disappointed with the service. I would not recommend. The location however was fine and the truck itself was fine.

Melissa B. 
Rating:
3.0

Customer did not leave a comment.

Penelope S. 
Rating:
5.0

Frankie was great! Overall, it was much

jone M. 
Rating:
3.0

Instead of just give the keys and letting the customer go, might want to review all the controls on the truck.

Robert O. 
Rating:
5.0

Customer did not leave a comment.

Craig P. 
Rating:
5.0

There is no U-Haul sign so it is easy to drive past it.

Alexander M. 
Rating:
5.0

Customer did not leave a comment.

Joe Y. 
Rating:
3.0

Starte the actual rental cost. A two day rental advertised at 19.99 per day turned into a $173.00 cost. List all the cost incl State imposed fee's so consumers know ahead of time what their true cost are.

Reiner K. 
Rating:
5.0

I pre registered sending photos of my license but had to do it again at the location because it was not received.

george A. 
Rating:
4.0

Customer did not leave a comment.

Peggy V. 
Rating:
5.0

Great customer service very helpful and accommodating

Mark B. 
Rating:
5.0

Customer did not leave a comment.

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

Max K. 
Rating:
5.0

Customer did not leave a comment.

Mariela E. 
No reviews have been submitted for this location.

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