Best customer service ever!!DAVID M.
Customer Reviews for Wylie East Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Better office signage at the location. Two businesses operating out of one building and two doors. The etched glass on the door is elegant but unreadable at a distance.Mike B.
Good service, very clean, sanitizer inside the uhaul. Uhaul ready early for pickup. Thank you Mike for some good hints for safety to operate the uhaul truck.Mylinh N.
Employee was very nicePatricia F.
Mike is amazing!Angela M.
Customer did not leave a comment.John E.
Customer did not leave a comment.BRIAN E.
Customer did not leave a comment.CHARLES C.
Customer did not leave a comment.MELISSA M.
Customer did not leave a comment.ERIC V.
Friendly & helpful staffJohn G.
Customer did not leave a comment.JONATHAN P.
A bit tucked backed, but worth the few minutes off of 78. The truck was sitting out front and the gentleman was there to greet me before I even got out of the car. Check in was smooth (check-in online if you can makes things faster) I was soon out the door. When I returned, I was greeted by a lady before I could make it to the door. Never stepped back in. She had everything to go after a quick check in the cabin and the trailer. These are good kind folks. Highly recommend!Jason W.
Awesome location and people to rent from.TIMOTHY T.
Very friendly staff. Always willing to help and make my move as easy as possible! It was one less stress during a crazy moving day!! I would recommend this company and location to anyone. Truck was well maintained and had safe tires for my move in the rain. Have well kept knobs and hooks inside the cargo area to help latch down items. Very great experience.Kaitlin N.
Customer did not leave a comment.Danny S.
I will absolutely go back to them if i need to rent a uhaul.TARIQ A.
Change nothing, amazing customer care! Hands down my best U-Haul experience over these many years. Thank you!David A.
Everything was more than wonderful. These folks know good customer service.BRIAN V.
Nothing. This was the best UHAUL rental experience.ROBERT M.
Apparently the location is closed on Saturdays and Sundays. But after calling the emergency number, Leighann went above and beyond to helping me out. She drove out and got me checked in. Wonderful! Will use and recommend!Jason C.
Customer did not leave a comment.PHILLIP ROY K.
Customer did not leave a comment.Danny Lee S.
I will recommend this facility and will not hesitate to use them again.Roger L. | Overall Experience
Easy peasy.CARTER L. | Overall Experience
Excellent friendly customer support and service provided. Recommend sustaining and other Uhaul locations follow this locations best practices.RODERICK R.
Gentleman met me right away and was very helpful with the drop-off. We shared some stories and had a good chat along the way. He was very knowledgeable about the checkout and showed me it was completed with no charges. We talked about the 67 mustang I just picked up. It was a great experience and I will be back Im sure.Jeff S.
Customer did not leave a comment.YEONG GI S.
Customer did not leave a comment.JOHNNY B.
Truck was clean and I was charged a cleaning fee. I also put extra gas in the truck. ShameMichael B.
Employees were very friendly and helpful. The owner actually helped me jump my car. Facility was convenient, well maintained, and had plenty of room to load and unload!Larry K. | Overall Experience
Very helpful, caring, and knowledgeable. The equipment worked perfectly!LARRY K.
Friendly and helpful staff. Would highly recommend them.TERRI LYNN T.
They need a bigger sign for night time drivers on the dark street.ANTHONY N.
Customer did not leave a comment.VERNETT D.
Service was AWESOME!! Very kind and explained everything to me as this was my first time renting a vehicle trailer. I will definitely recommend this location to my friends!Amy R.
Customer did not leave a comment.Derral B.
Customer did not leave a comment.Derral B.
Drop off was so easyMichael J.
Mike was great!Kenneth S. | Overall Experience
Customer did not leave a comment.Steve D. | Overall Experience
Easy, professional, Super Courteous.FRANKIE H.
Excellent and friendly service... went above and beyond expectations!! Thank you!Adis C.
Customer did not leave a comment.Christopher W.
Customer did not leave a comment.jadranko S.
Continue with you good workSamson M.
Mike is super. Best storage unit I’ve ever used. I would recommend this place to anyone.Darryll J. | Overall Experience
Customer did not leave a comment.Monte S.
The gentleman that checked me out was courteous, friendly and showed me how to do everything, he was patient and willing to help made my experience very good.Nathan B.
Customer did not leave a comment.Terry L.
I won't use the â€œpick up by phoneâ€ again. I don't Like a scavenger hunt when I'm moving. I was suppose to have it at 10! And I didn't get it till 10:45! Horrible experience. I'll only use the walk up and talk to someone to check out next time. The place wasn't even open for me to talk to someone to get help.Heather C.
I loved the guy who took care of me, he was very thorough and took time to explain everything and worked quickly and was very kind! If they had the bigger trucks I'd go back for my move this week!Kevilyn J.
Customer did not leave a comment.Johnny B.
Customer did not leave a comment.Jimmy W.
Mike was amazing!!!Angela M.
Customer did not leave a comment.James R.
This site customer service is an amazing. Keep it up Thank you very much.ESKINDER T.
Customer did not leave a comment.DANIEL JAMES N.
Customer did not leave a comment.dennis J.
Great Customer service... nice maintained lot... I would rent from them again.Lance C.
Customer did not leave a comment.Colin C.
Smooth and efficient. No snags at all.Steve H.
Customer did not leave a comment.TAE P.
They were great! Upbeat, kind, funny, something we need in times like today. Thanks so MUCH! ??Christy M.
Michael was incredible. He has got to be one of the most helpful, knowledge, professional and friendly customer contact employee that I have come across in a long, long time. He should be training other U-haul employees on how to work with customers..... I will highly recommend this location to friends and family.....Patrick K.
Customer did not leave a comment.Patrick W.
Customer did not leave a comment.Bruce B.
Customer did not leave a comment.William C.
Customer did not leave a comment.Joseph Z.
Make it clearer that online check in is required on returning.Charles S.
Customer did not leave a comment.Isamarie L.
Customer did not leave a comment.James S.
Keep. Doing what you do. Great job.Hillard K.
Customer did not leave a comment.Jonita L.
Customer did not leave a comment.Jeff A.
Customer did not leave a comment.Randy B.
Customer did not leave a comment.Ildefonzo O.
He was great!!Leslie F.
Customer did not leave a comment.Nicole D.
Excellent customer service! Would use them again.Janice L.
Customer did not leave a comment.Veronica T.
Customer did not leave a comment.David H.
Customer did not leave a comment.David H.
Mantener siempre esa buena actitud es muy ecensial para el negosio. Me agrado la atencion al clienteErick T.
Customer did not leave a comment.Samir Y.
Customer did not leave a comment.Craig E.
This was the simplest Uhaul experience I've had. I was half an hour late to pick up so I got a courtesy phone call to see if I needed to adjust my reservaton. When I got there for pick up, the truck had been parked in the front so I could easily find it. Checking in for mobile pickup took longer than I expected but it was painless. Afterwards I found that it likely took longer because they called my wife to verify an alternate phone number. Dropping the truck off was just as easy. No waiting in line, just drop it off, confirm on the app, and put the key in the lockbox. I'll rent from here again.Mark B.
Customer did not leave a comment.Matthew T.
Customer did not leave a comment.Linda G.
Customer did not leave a comment.Cornelius B.
Great serviceJohn H.
The place was great. the online pick up sucked. It didn't seem to work and proved to be not as user friendly as was presented. I was there at 730 to pick up and ended up needing to wait 2 more hours until the place opened. the people at the location were great!stephany C.
Customer did not leave a comment.Mark W.
Customer did not leave a comment.Remigio V.
Customer did not leave a comment.SIMON B.
Good location, friendly folks and quick service. Appreciated what they did and help.Pat D.
Refund me the insurance he snuck on and 2 days rental that I didn't use but someone else can!Russell V.
Customer did not leave a comment.Russell C.
very good customer service very helpfulBilly B.
The people are very helpful and very friendly.Frank K.
Online pickup process was horrible. No expectations were set on information necessary for pickup or required alternate phone numbers. Verifying agent disconnected after saying could not verify online. All the agents were unsympathetic to the fact that move was planned for Sunday and we had to get the truck which was previously reserved. All the information was already provided during reservation but it had to be provided again during online pickup. We were at the location to pickup the truck at 7:00 AM and we didn't leave until 8:20 AM. Horrible experience, we will never do it again.Hatim D.
Customer did not leave a comment.SYLVIA C.
Customer did not leave a comment.Larry K.
good serviceJames W. | Reservation
Leighann was very helpful and great! Very smooth moving in!Kimberly J. | Reservation
The staff is incredible and very friendly. I would highly recommend this facility to anyone!Daryle G. | Reservation
We cancelled the storage we did not utilizearul t. | Reservation
They go above and beyond to help move you in and make sure all is well afterward.Renee R. | Reservation
What a wonderful experience. Mike was the best, handling everything with a great personality! He gave me the extra mile and was a valuable service to my move!! Thanks Mike!!!!Gerald D. | Reservation