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Kenneth D.
Customer Reviews for Yankee Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No improvements needed at this location. The person who rented me the truck was very helpful and I would use this location again. Thanks
Eleanor Mary A.Dennis is amazing and so helpful during a stressful move. He cares.
Harry F.Always a pleasure to rent from this place ! Excellent customer service 10/10
Deonisie G.Very helpful person who made this a very simple procedure ty
GLORIA W.Everyone was so friendly and helpful
Kathy B.I requested a dolly which wasn't in the truck,never got a call back and had to cancel my move because we needed the dolly. They had my phone number and email so no excuse for not getting ahold of me before I needed the truck so I could make other arrangements. Very poor customer service, I reached out to U-haul directly as well and they were not helpful at all either.They said I'd get a refund for the dolly but nothing for the inconvenience or compensation for having to cancel my move and send the 6 people home I paid to help me move.
Diane P.Excellent costumer service. Dennis went above and beyond.
Victor K.Impeccable service ! Would definitely recommend to my friends
Deonisie G.Anthony was great. Knowledgeable and helpful.
John H.Nothing! The attendant was professional, courteous, knowledgeable and patient. He answered any questions I had. A great experience from start to finish.
Herb G.Change nothing! Best service from any dealer period. Everytime.
Harry F.The man that helped me went up and beyond. He was awesome. Very friendly and extremely helpful……
Sherri R.they were excelent in all the areas , costumer service + costumer satisfaction , verry pleased to work with them , also Denis ( the owner ) one of the best guy to work with
Otniel C.I want to say that your computers or someone isn't putting the right info and your staff has told me different information on the phone. I am still very up set over this.. If someone wants to rent from you, I will tell them to rent some place else. I seem to have some problem every time i rent from you. Thank you very much.
Richard T.The pickup was difficult. The drop off was just as difficult. We needed references which was a surprise. The gas was empty when we got the U-Haul - with no real way of reimbursing us for the gas we left in it. Parking was difficult.
Adam X. W.Location was fine. Online check in/ check out was time consuming,didn't work.
Victoria A.Good experience-no issues. Would rent from them again.
Piper G.Very Helpful
John P.What a ripoff. I had to drive there and back because the dispatch center said there wasn't another 20 ft in Pittsfield. That was incorrect. It cost me 200.00 dollars more. Beware folks. The guy that runs this location was very helpful. It's the u haul process that sucks.
christopher G.I dislike having to pay for an extra day when I only need a couple hours. I realize UHaul just has a day-at-a-time business model, but it's still annoying. (This is specific to UHaul, not the location.)
Tracy W.Manager was very nice and explained everything to me. Even made sure I knew to get tank filled before returning
Frank L.UHaul needs to QA its app—which is maddening and takes forever.
Penelope C.Nothing. I think your service is amazing.
ELIZABETH E.Very Happy with this. Gentleman checking me in was curtious and informative. It ALL went well ThankYou
Kelly Ann W.?
Pat P.Dan is so helpful every time. Can't beat his level of service.
Harry F.Dan is the best. Very honest and reliable.
Harry F.All good,
DAVID D.vert nice, helpful agent at the site
karen G.Everything was great!
Justina C.The service was fantastic! Thank you! We will rent from Yankee Self Storage again.
Daawn T.Staff very friendly and accommodating!
Linda S.Everything was fine I don't see where you could do any improvement added to my
Louis S.Very friendly service .
Debbie G.The advertising on the website made the site appear as if the storage unit was a roll up at ground level. It is not. It is a barn and the foundation is a foot off the ground. I needed to roll something in and didn't find this out until I arrived. That is false advertising. The big selling g point for me was that the property manager lived on site and was very friendly so it gave me the confidence my items would not be stolen.
DEVIN H. | Overall ExperienceOur reservation was at 9am and the doors were locked. We called a realtor who shares the same office to track down the UHaul employee named Jess. She showed up at 9:30. The movers I had scheduled for 9:30 had to wait half and hour for me to show up. Her tardiness cost me money. We returned the van at 3:30. I received a phone call from a woman named Kelly at 5:30 asking where the van is. I have no idea how Jess did not remember to log in that we returned the keys in person. Again her incompetence cost me money. I know in the current state of affairs that it is quite hard to find employees but I would highly recommend this woman be fired.
Abbe S.