Everthing worked out, tks Chris and our saving grace Vic.
sharron C.
Customer Reviews for York Convenience
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The guy who looked after me was the best I have ever dealt with at uhaul.
Joanne C.Nothing really. It was easy and wui
Trevor H.Always the best customer service from Chris @ Uhaul in Dundas
Tejinder K.I scheduled my uhaul online to come to a different location that was closer to me and was not notified that the van would not be at the same location requested for pickup. I would have appreciated being let know that the van would not be at the pickup location I originally requested to save me a trip
Maddie M.The gentleman that operates uhaul in Dundas where I rented the trailer York convenience was Friendly, knowledgeable, efficient I would definitely rent from there again
AYREN R.This is the 2nd time I've rented from Chris, he is professional and always eager to help. I've recommended this location to my friends and family
RONALD M.Great friendly service. Would recommend anytime!!!
NICHOLAS L.I rented 24 pads, he told me they only had 18. Turns out there were only 15. I returned truck at 2:30 pm however no one was in office. Locked truck with pads in. 3 got destroyed during move. I returned 12. Now on my bill I've been charge extra fees it appears for 15 pads. I've rented trucks dozens of times over the years and never once has any uhaul location ever charges me for a couple of missing pads. This is rather discouraging.
NICHOLAS H.They charge 10$ gas however i did fuel it
MOHAMED M.Website check in process via the phone app was an absolutely horrible experience
MICHAELC K.I was misled regarding the cost and ownership of the moving blankets for this rental.
MARK H.The service was received exactly as expected. No surprises or miscommunication. Chris had everything under control.
BRIAN H.Great location , friendly and extremely helpful staff!!
MANDYA G.I appreciated the automated access so I could pick up when the branch was closed. My only small suggestion is an awning or shelter. I was out in the drizzle on my phone for quite some time during sign out.
Brian F.The app is not user friendly. Asks about 363625252 times if you want to add things while checking out. Not helpful.
Emily W.At this location? Nothing to say! He was friendly, honest and yes, our next rental will be at his garage.
Jean-Francois C.Chris was great and very helpful. He had me processed and on my way quickly.
Robert C.Chris was extremely helpful and very friendly.
Shirley T.Fix your app. This is now the third time I have rented a truck at this location using the app. It is terrible every single time.
Karen C.Have open space for people returning equipment as per all return check lists we are not to block any entrance to the establishments however that was the only option to park the truck.
Arlo B.Smelled like animals and was full of dog hair.. I was unable to do the self check in and out. Wouldn't work completely.
DIANAL R.WINDSHIELD WIPER WAS FALLING APART, SUGGEST MORE CAREFUL INSPECTIONS
JOHN O.No improvement needed at this location!
ALEXANDER F.Payment was a bit confusing. When booking I supplied credit card info but uhaul outlet had no record of that so they charged my husband a deposit from which the eventual bill was deducted.why did you not use original credit card? … or why use credit card ‘security' at all? .. not so. I'm Not so comfortable having divulged secure information for no good reason!!!
Elizabeth M.This location is excellent & 2 thumbs up!
DARCYL G.This is a great location; most thorough and attentive experience I've had with the company.
JESSICAELIZABETH S.Nothing it was all good
DAVID T.Chris runs a top notch dealer. Only go to him!
CURTIS M.Easy to find. Check-in was easy and the personnel was friendly and customer focused.
ERIK B.GREAT
JOHN N.Give the customer the truck they originally booked , OR tell them it's not available at that location so that they have time to find one else where!!!!
John C.No one at U Haul trailer office. Needed to go to the bike repair garage building on the property location to find someone to look after me. There was only one person doing double duty looking after the repair garage and the U Haul operation. Chap was very friendly and accomodating.
HARRYTHOMAS M.Super happy with the advice and help I got!
LEILA W.Clean the cab of the truck, it was dirty and gross. Especially considering its covid.
Denise R.Hassle free. Friendly staff.
STEWARTH H.Very pleasant and helpful service!
Jennifer A.Chris was great explained what I had to do & when I returned the truck said Thanks
MICHAELJ L.Chris was super helpful! He took the time to also look at options outside of his location when we were scheduling a truck. At the end we took the 10ft truck from his location and had a very good experience! He made the whole process easy. Would strongly recommend this location and service overall! Thank you!
TIMOTHY B.The drop off was as fast as a Forumla 1 pit stop! Cheers!
ERICB W.Gentlemen working at this location is a great person. Helped me with everything. 🐕👍
Prashant D.Chris has been great everytime.
MICHAEL D.Online/email transmission of receipt at the end of the day has malfunctioned. Three days after the rental, I have still not received it.
WILLIAMBRUCE P.Fix your app so that it actually works. I spent ages in a chat with your agent trying to get it to move to the next step so that we could leave with the vehicle
Dwight C.Nothing
JAMES B.Rented a 26 ft for one way trip, had help aligned for the day of my move. Ended receiving a 20 ft as they did not have a 26ft, got offered 400km in the one way rental. But nothing else. My helping hands was unable to support me the following day had to extended another 2 days, and ended up using over 150 km more as a result of extra trip. Plus more gas!!!! Way too expensive compared to what I had planned just as a result of not getting my confirmed rental of a 26ft truck. Very disappointing. Should have had the extra miles and days waived as it was a result of a situation not of my fault. I already had to pay for extra charges for help and Gas.
Daniel O.Nothing. It was perfect. Chris was a pleasure to deal with and I wouldn't hesitate to recommend him at his location. Thanks!
DANIELJ L.Service was great, price was very. Chris was very polite and super helpful.
LIONEL R.Some difficulty dropping off but after a few phone calls it was completed
Keith W.Nothing.
DANIEL J.Have a real store not just a small trailer on a lot.
DONNAK F.I can't think of anything at the moment. Chris was very helpful and knowledgeable. The whole rental went smoothly and the move was done in record time. Regards, Joe DiFazio
JOEV D.