Customer Reviews for York Convenience
(U-Haul Neighborhood Dealer)

393 reviews

200 King St W   Dundas, ON L9H1V4

(905) 627-3993

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(905) 627-3993

200 King St W
Dundas, ON L9H1V4

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The service was received exactly as expected. No surprises or miscommunication. Chris had everything under control.

BRIAN H. 
Rating:
5.0

Great location , friendly and extremely helpful staff!!

MANDYA G. 
Rating:
5.0

Customer did not leave a comment.

CONRAD D. 
Rating:
4.0

I appreciated the automated access so I could pick up when the branch was closed. My only small suggestion is an awning or shelter. I was out in the drizzle on my phone for quite some time during sign out.

Brian F. 
Rating:
3.0

The app is not user friendly. Asks about 363625252 times if you want to add things while checking out. Not helpful.

Emily W. 
Rating:
5.0

Customer did not leave a comment.

JONATHANM C. 
Rating:
5.0

Customer did not leave a comment.

JONATHANM C. 
Rating:
5.0

At this location? Nothing to say! He was friendly, honest and yes, our next rental will be at his garage.

Jean-Francois C. 
Rating:
5.0

Chris was great and very helpful. He had me processed and on my way quickly.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Haihong L. 
Rating:
4.0

Customer did not leave a comment.

GARY S. 
Rating:
5.0

Chris was extremely helpful and very friendly.

Shirley T. 
Rating:
5.0

Customer did not leave a comment.

Corey S. 
Rating:
1.0

Customer did not leave a comment.

PETERANDREAS A. 
Rating:
3.0

Fix your app. This is now the third time I have rented a truck at this location using the app. It is terrible every single time.

Karen C. 
Rating:
4.0

Customer did not leave a comment.

PETERANDREAS A. 
Rating:
2.0

Have open space for people returning equipment as per all return check lists we are not to block any entrance to the establishments however that was the only option to park the truck.

Arlo B. 
Rating:
4.0

Customer did not leave a comment.

TERRI H. 
Rating:
5.0

Customer did not leave a comment.

Edyta C. 
Rating:
3.0

Smelled like animals and was full of dog hair.. I was unable to do the self check in and out. Wouldn't work completely.

DIANAL R. 
Rating:
5.0

Customer did not leave a comment.

TOBYJ Y. 
Rating:
5.0

Customer did not leave a comment.

HUGHJ F. 
Rating:
4.0

WINDSHIELD WIPER WAS FALLING APART, SUGGEST MORE CAREFUL INSPECTIONS

JOHN O. 
Rating:
5.0

No improvement needed at this location!

ALEXANDER F. 
Rating:
5.0

Payment was a bit confusing. When booking I supplied credit card info but uhaul outlet had no record of that so they charged my husband a deposit from which the eventual bill was deducted.why did you not use original credit card? … or why use credit card ‘security' at all? .. not so. I'm Not so comfortable having divulged secure information for no good reason!!!

Elizabeth M. 
Rating:
4.0

Customer did not leave a comment.

WAYNEJ M. 
Rating:
5.0

Customer did not leave a comment.

Kathryn P. 
Rating:
4.0

Customer did not leave a comment.

JONATHAN Y. 
Rating:
5.0

Customer did not leave a comment.

Sarah B. 
Rating:
2.0

Customer did not leave a comment.

SAEEDUDDIN S. 
Rating:
5.0

This location is excellent & 2 thumbs up!

DARCYL G. 
Rating:
4.0

Customer did not leave a comment.

Heather M. 
Rating:
5.0

This is a great location; most thorough and attentive experience I've had with the company.

JESSICAELIZABETH S. 
Rating:
5.0

Nothing it was all good

DAVID T. 
Rating:
5.0

Chris runs a top notch dealer. Only go to him!

CURTIS M. 
Rating:
5.0

Easy to find. Check-in was easy and the personnel was friendly and customer focused.

ERIK B. 
Rating:
5.0

Customer did not leave a comment.

LISLE R. 
Rating:
5.0

Customer did not leave a comment.

Hossein K. 
Rating:
5.0

GREAT

JOHN N. 
Rating:
5.0

Give the customer the truck they originally booked , OR tell them it's not available at that location so that they have time to find one else where!!!!

John C. 
Rating:
3.0

No one at U Haul trailer office. Needed to go to the bike repair garage building on the property location to find someone to look after me. There was only one person doing double duty looking after the repair garage and the U Haul operation. Chap was very friendly and accomodating.

HARRYTHOMAS M. 
Rating:
1.0

Customer did not leave a comment.

Nicholas B. 
Rating:
5.0

Super happy with the advice and help I got!

LEILA W. 
Rating:
3.0

Customer did not leave a comment.

Christopher B. 
Rating:
3.0

Clean the cab of the truck, it was dirty and gross. Especially considering its covid.

Denise R. 
Rating:
5.0

Hassle free. Friendly staff.

STEWARTH H. 
Rating:
5.0

Very pleasant and helpful service!

Jennifer A. 
Rating:
4.0

Chris was great explained what I had to do & when I returned the truck said Thanks

MICHAELJ L. 
Rating:
5.0

Chris was super helpful! He took the time to also look at options outside of his location when we were scheduling a truck. At the end we took the 10ft truck from his location and had a very good experience! He made the whole process easy. Would strongly recommend this location and service overall! Thank you!

TIMOTHY B. 
Rating:
5.0

The drop off was as fast as a Forumla 1 pit stop! Cheers!

ERICB W. 
Rating:
1.0

Customer did not leave a comment.

ARATA M. 
Rating:
5.0

Gentlemen working at this location is a great person. Helped me with everything. 🐕👍

Prashant D. 
Rating:
5.0

Chris has been great everytime.

MICHAEL D. 
Rating:
5.0

Customer did not leave a comment.

MARIUS D. 
Rating:
5.0

Online/email transmission of receipt at the end of the day has malfunctioned. Three days after the rental, I have still not received it.

WILLIAMBRUCE P. 
Rating:
3.0

Fix your app so that it actually works. I spent ages in a chat with your agent trying to get it to move to the next step so that we could leave with the vehicle

Dwight C. 
Rating:
3.0

Customer did not leave a comment.

JOHN C. 
Rating:
5.0

Nothing

JAMES B. 
Rating:
2.0

Rented a 26 ft for one way trip, had help aligned for the day of my move. Ended receiving a 20 ft as they did not have a 26ft, got offered 400km in the one way rental. But nothing else. My helping hands was unable to support me the following day had to extended another 2 days, and ended up using over 150 km more as a result of extra trip. Plus more gas!!!! Way too expensive compared to what I had planned just as a result of not getting my confirmed rental of a 26ft truck. Very disappointing. Should have had the extra miles and days waived as it was a result of a situation not of my fault. I already had to pay for extra charges for help and Gas.

Daniel O. 
Rating:
5.0

Customer did not leave a comment.

Devon M. 
Rating:
5.0

Customer did not leave a comment.

CarolAnn T. 
Rating:
5.0

Nothing. It was perfect. Chris was a pleasure to deal with and I wouldn't hesitate to recommend him at his location. Thanks!

DANIELJ L. 
Rating:
5.0

Service was great, price was very. Chris was very polite and super helpful.

LIONEL R. 
Rating:
3.0

Customer did not leave a comment.

NICOLA P. 
Rating:
5.0

Customer did not leave a comment.

Gregory G. 
Rating:
5.0

Customer did not leave a comment.

Edyta C. 
Rating:
4.0

Customer did not leave a comment.

RONALD H. 
Rating:
4.0

Customer did not leave a comment.

DONALDJ H. 
Rating:
4.0

Some difficulty dropping off but after a few phone calls it was completed

Keith W. 
Rating:
4.0

Customer did not leave a comment.

AMODIOD D. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHERWILLI W. 
Rating:
5.0

Customer did not leave a comment.

MICHAELA T. 
Rating:
5.0

Customer did not leave a comment.

ROBERTJ C. 
Rating:
5.0

Nothing.

DANIEL J. 
Rating:
4.0

Customer did not leave a comment.

KOUROSH A. 
Rating:
5.0

Customer did not leave a comment.

KERRYJ B. 
Rating:
5.0

Customer did not leave a comment.

Ryan M. 
Rating:
5.0

Customer did not leave a comment.

richard W. 
Rating:
2.0

Have a real store not just a small trailer on a lot.

DONNAK F. 
Rating:
5.0

I can't think of anything at the moment. Chris was very helpful and knowledgeable. The whole rental went smoothly and the move was done in record time. Regards, Joe DiFazio

JOEV D. 
Rating:
5.0

Great service!

Herb S. 
Rating:
5.0

Customer did not leave a comment.

Katherine H. 
Rating:
3.0

The person working there was polite but needed wrap but the wrap I needed wasn't available. I also said I'd be back the following day if I owed money or to get any funds re embursed to my debit card. I was planning on coming back the following day and turned out I couldn't until the weekend. I was not aware that if I didn't in 48 hours a cheque would be sent, the cheque didn't have an apartment # on it which I feel that I should have received a call to confirm an address. Also, wrong city and postal code, now I have to wait for all the corrections and a cheque return. I feel that it could have been prevented with one phone call.

Linda B. 
Rating:
5.0

Customer did not leave a comment.

Jamie W. 
Rating:
5.0

Customer did not leave a comment.

Annie L. 
Rating:
5.0

Customer did not leave a comment.

PAWEL T. 
Rating:
3.0

I had to rent a big trailer, it was not clean. Besides that, everything was ok.

fernando S. 
Rating:
4.0

Very friendly and helpful location. Will be renting from here again

nicholas A. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
5.0

Customer did not leave a comment.

Morgan W. 
Rating:
5.0

Customer did not leave a comment.

Carolyn C. 
Rating:
5.0

Supportive and friendly

SERGE A. 
Rating:
5.0

Nice to have the dolly and blankets in the truck in case we needed them

ALEXANDERS P. 
Rating:
5.0

Really excellent service. The rep who helped us get the truck was awesome.

Steven R. 
Rating:
5.0

Customer did not leave a comment.

Byron S. 
Rating:
5.0

Customer did not leave a comment.

Kent W. 
Rating:
5.0

Customer did not leave a comment.

Rod P. 
Rating:
5.0

Customer did not leave a comment.

Ryan M. 
Rating:
5.0

Customer did not leave a comment.

Jason C. 
Rating:
5.0

No improvement needed. Everything was good.

Zbigniew S. 
No reviews have been submitted for this location.

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