I have two complaints. The first: I was quoted one price and charged something entirely different. I do have to give them credit for trying to make it right. The man who assisted me said the computer would not allow him to change the information. In the end, I was credited the additional fee. Secondly, you need some type of step, for short people, to assist them in getting into the vehicle. Both of us were under 5'3" and had quite a time climbing up into the cab.Cheryl B.
Customer Reviews for Youngs Auto Repair & Towing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Jamaica Y.
Customer did not leave a comment.Janet A.
By far worst experience. Next time I will just go to an actual U-Haul Location. I reserved a 15ft truck bright and earlier for 9am pick up through the app.... 2.5 hours later I get a call from Ruth and she said they don't have any available today or until 4:30pm.... Obviously that wasn't going to work so I settled for a 10ft truck (that's all was available) that was 22 additional miles out of my range at some random shop. So I had to pay extra for U-Hauls inconvenience! No cool at all. She gave me $0.10 discount on mileage for the fiasco but they didn't really help considering it was an extra $20-$25 I had to unwillingly spend.... we had to make multi trips so to the small truck we had no choice but to use.... also, I waited 30 mins while Ruth's system was down. The keys weren't even in the lock box I had to go in to the shop wait 10-15 mins for someone to come out and ask for the keys....Anthony V.
We had ordered an appliance dolly as well as three sets of blankets. We had to go to the Maple Street location for these items. Also, we did not get credit for returning the truck 24 hours early from its due date and time.Julie E.
Customer did not leave a comment.David C.
Youngs was great. We ended up needing our rental longer than expected and there was no problems.Greg R.
Customer did not leave a comment.Reza N.
The most pitiful display of so called "professionalism" in the world. The only thing good from the experience was that it was a truck I couldn't get a hold of that dididnt even fit everRUSSELL B.
Customer did not leave a comment.April W.
Change the windshield wiper blades on that truckRick M.
Customer did not leave a comment.larry B.
Kevin at Young's was really helpful and professional.Sarah P.
I would not recommend getting a such a large Uhaul from a very highly trafficked area in Omaha. They did not have a very large spot to store the Uhaul and the towing. It was hard to get out of there lot because traffic was so busy and we had such a large truck. If it were a small truck then I would recommend them. They also didn't have my utility dolly that I paid for but did not receive and I also didn't get reimbursed on it.BOBBI JO C M.
I requested a 17' truck and I got a 15' truck. If the 17' truck was not avaliable I should have been told before I got there to rent it.Shannon S.
Small office with a friendly staff.Carolann I.
It's enough.Craig M.