Staff friendly and location very assessable.
PHILIP A
Customer Reviews for Your Laundry Valet
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My tire had a screw in it, and the mirrors in the truck were unusable
Ramkrishnan SMala atención, nisiquiera tenían mi contrato, querían que me fuera a otro sitio cuando ese era el lugar designado para entregar el camión, no me explicaron que iban a cobrar dinero extra y el porque y sin mi autorización sacaron dinero de mi credit card, mi esposo no habla inglés y ellos fueron muy despectivos y lo trataron mal, estoy muy decepcionada de este lugar, no lo recomiendo en lo absoluto
Oriana GThe employees were very helpful and professional about what they do, specially the Lady (I'm sorry I didn't catch her name), I would give her TEN stars if I could. Very pleasant experience.
issam aWindshield is very dirty. I tried cleaning and washing but it made no difference. Very difficult to drive with debris all over the Windshield. Brakes also don't work properly so its not safe to drive.
Blend SYou need to have an N/A option for "were the personnel helpful" because I did not interact with personnel. I did remote drop-off.
Brittany MPeter was great!
FIDEL GTo improve the next customer, make sure that the truck is not dirty. The truck that we received needed to be washed.
Vanessa BI rented a towing trailer, but it shook constantly while driving, making me feel unsafe. It gave the impression that maintenance had been neglected.
TAKAHIKO SThe best customer service at this location.
Janet BThe associate was great and helpful, much appreciated her focus on the customer, I’m sorry I forgot her name, mad props!
James GAt a laundry??
James BDear Customer Service Team, I am writing to express my strong disappointment with the service I received regarding a recent reservation. I placed an advance order for a truck, but upon arrival, the reserved vehicle was unavailable. The front desk representative was unable to resolve the issue and was texting back and forth with a supervisor named Aaron, who was allegedly unavailable to speak with me directly. Furthermore, the representative refused to honor the $50 reservation guarantee stated on your website. Due to this issue, I had to completely change my plans. The service provided at this location, as well as the Lawrenceville location that was called, was unacceptable. Given these circumstances, I request that you honor the $50 guarantee and address the lack of service at these locations. Sincerely,
Yelena SEverything Was excellent including customer service
Zoe JThanks For All The Help Great Customer Service VC
victor cI was told to hook the trailer up myself. It was on a downhill slope. When I tried to hook up the trailer it rolled into my truck leaving a scratch and dent. When I went to attached it I had trouble. The guy came out to check and said it seemed ok. He also didn’t seem too worried about the dent. The hitch didn’t seem right. I pulled a trailer 560 miles and it seemed a little bumpy. When returning the trailer it flew off causing major damage to my truck.
David SGreat customer service and fast service.
KAYLA WExcelent
JORGE AHave wheel chocks to secure equipment after customer returns
Tom DIt was okay but the pickup location was in a self service laundry. Did not expect that. The person who helped me there was very cordial and got me checked in a reasonable amount of time. Thank you.
Richard RMake sure all vehicles are in good working order.
Robert SThe guy at the desk was very helpful and friendly.
Herb SGreat service and employees very friendly and helpful.
Andy AThis us a Uhaul corporate issue, but the reservation needs to be more precise. I wanted a drop gate trailer, but the only one's available were swing door. The location is fantastic and the worker there is great!
ANDREW WMe dijeron que me devolverían dinero si no utilizaba la cantidad de millas q indique en un principio q utilizaría. Me pidieron pagar 103$ si mal no recuerdo. Pero después me enviaron una factura de 77$ y aún no se me a hecho el reenbolso del dinero sobrante.
Jarold TMy gps took me to the rear of the building. I called and got directions to come to “the other side”. The person seemed irritated with my call. I came around front and found the right area(which was sort of in a hole and not easily visible from the road. I backed the trailer in then went into the laundromat to look for an attendant. There was a desk to one side, but no one there. I left my contract on the desk and went out to take photos before leaving. At that point a woman walked up, looked inside the trailer for blankets and then said something like “you’re free to go”. Just not friendly or helpful at all.
Samuel CExcelente servicio los recomiendo
irama oOnline reservations need to be a little more accurate because when you reserve you want to be able to pick up
Robin WWe where missing our Appliance Dolly which was very inconvenient for us
Regine WThe attendants were ok, the young man I know was checking on the trucks but he never acknowledged me. It wasn't until the young lady came and she asked if I was here for U-Haul. She was courteous and polite informing me of the app and other tips. It was really to far for me to travel there but because I had to go to Johns Creek why I chose one nearer there. This one U-Haul said had a truck available. The inside of the truck was not all that clean but it wasn't bad. It was small pieces of things from a previous move.
AUTHURINE DAtención excelente
ANGEL FExcelent
JORGE Lwhen i placed the reservation the man who did that served me well but when i got there to picked up the key i found another person and he told me that he wasted my time and i think that y'all need people who knows how to speak to a client
Radje LExtraordinario el personal principal
Maria GThe charges kept increasing by nickel and diming my debit card. I had to go back and forth to the gas station 3 times to get it to 10 out 12 bars. Of course, I did as God would have me to do and put it up to 11 out of 12 bars. I stated 50 miles would be the initial use but I used 58 miles. Again, extra funds were charged. Am I going to get a refund for overfilling the tank? Also, I am a member of the military. Why didn't I get a refund for Memorial Day since I had to move a table for my wife on that day? Hmmm..... everybody is so worried about taking my money!!
byron hExcelente atención del personal gracias por el servicio muy bueno
MILDRED GI was given the wrong code which cause me to be late for the movers. I lost an hour with the movers because of this.
Latoby LChange the personal
Mervelis NThey are overcharging without my knowledge!
Xuan TSeguir cn su buen servicio
Ronny R100% recommended. Good customer service.
Tyler HGood service.
Herve ENada todo esta en orden
Jean CExcelente
JAVIER TExcelente
JORGE LThe experience was great and exceeded my expectations. Would definitely use service again for moving. B.
John BThe agent wasn’t customer friendly at all!
ADRIENNE BPlease fix your app It freezes up and runs in circles It took over 30 minutes to enter half the information before it froze completely.
JIMMIE BNothing
RAYMOND JThe check in on the app was really easy , but checking the truck in was not as easy . The app kept crashing . Other than that it was really easy.
JIMMIE BThe mobile app is not user friendly or intuitive at all. We wasted time trying to figure it out only to be told since we were picking up the vehicle later than our scheduled time (roughly an hour later than registered) it wouldn't take our reservation number nor did it tell us what the issue was.
JI K