The return mileage was initially incorrectly recorded, but Wanda contacted U-Haul and arranged for a refund. Excellent customer service.
Patrick L
Customer Reviews for Your Space Storage Of St Charles
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I THINK THAT THE COMPANY NEEDS TO INVEST A LITTLE CASH AND FILL UP THE GAS TANKS. TOPPING OFF B/F RETURNING WILL KEEP THE THE VEHICLES FULL INSTEAD OF RENTING MOVING VEHICLES WITH A 1/4 OF GAS.........ALSO THE ENGINE LIGHT WONT COME ON AND DRAW CODES P0170, P0171, AND P0174
Timothy GThe pickup truck that was waiting for the driver seat was let in a back position all the way. The handle that would had helped to pull the back up was completely broken. So that let me know this truck was not examined closely.
carilon wThe cargo door latch needs to be fixed. The latch does not lock in the open position when the door is open, and is halfway open. This becomes an impediment and interferes with closing the door! This was a major issue with the vehicle that I was issued.
TONJA JYour customer service rep at this location was knowledgeable, friendly and extremely helpful. I highly recommend this location!
MARCOS GI had a horrible experience with company. The truck sounded like it was going to break down. The guy at the front desk has horrible customer service.
ANTOINETTE SMy only issue is the app. I made a reservation for this location. I arrived and was told my vehicle was at another location, 30 minutes away. The staff at the location put me in another vehicle as they had it available.
LISA CThanks the staff was very nice!
Delonta HWanda and Wyonna went OUT OF THEIR WAY to make sure I had the most excellent customer service and experience! I’ve never had that level of care and attention in any type of customer experience; it completely changed my perception of what “above and beyond” means. Especially Ms. Wanda! THEY BOTH DESERVE A RAISE!
Marquita CThis the only place I will ever go.
Terrie WTruck was good except, driver door was hard to close.
Marvin SEverything was great. I'll use it again for all my moving needs. That was my first time.
Esceo WExcellent customer service!!! My favorite U-haul location!!!
Gregory WTell customers they will be getting a text for checking equipment at the uhaul office before they leave. I didn't see the text about checking the vehicle until i arrived at my location.
Robert MNothing to change you're awesome 👌
Leroy TThe staff at this location was very helpful and assured me with uploading information for the vehicle was done
Lanise TSuper easy and affordable process
Jerria HWe appreciate the professionalism and all the answers they were able to answer for us and as well as a quick service.
John WSelf check out process is too long. Steamline it for ease.
MERLON DI was charged for fuel, even though I replaced the fuel. Gauge was in the same place it was when I picked it up, when I returned it.
Jermaine IGreat customer service
KEISHA SNon everything is great 😊
Jaime MFix the app to accept pictures better. It was very hard taking pictures of the uhaul with no clear instructions as to whether the vehicle has to fit the outline of the picture. I had to take pictures multiple times with no success
Pamela TI was pleasantly surprised at the clean and well managed location and equipment. I manage a nearby hotel and will certainly refer this location to my clients.
Dante JThere was a ball, a napkin and possibly something melted on the floor between driver seat and panel. Besides that everything was fine.
Dana WNothing, all was well; friendly and efficient.
Kelly LCustomer service always great trucks are always clean thank you
DAMIONE WMake some parking for the customer so that if they don’t have a second person with them they have a place to leave their car and not worry about it being stolen.
MATTHEW WAfter two attempts from the beginning, the associate leased us a truck with the windshield TAPED on and with the low air pressure indicator light on. Just two miles from the rental location the engine light came on and stayed on the entire move upon returning. The brakes were also keeping a squealing noise. By the way, all of these situations occurred 30 minutes from your closing time. Very very disappointing.
JOHNIE WGreat customer service from the entire team.
LEWIS FI was charged extra money after the final bill my truck was not ready they didn't have much truck that I rented and now I'm waiting for them to open so I can ask them why they still taking money out of my account
WHITNEY BHaul had been an awesome experience
FARNETTA BEvery time I have rented from this location the staff has been very accommodating, friendly and helpful.
LEWIS FGet better customer service representatives
Darius SExcellent location, excellent truck!
Ivana JStaff very friendly and helpful
boyd jPer usual, I was very satisfied, the van was cleaned, including the office. The staff are nice and very professional.
Deron TVery professional.
lester dThe office and truck have the cleanest storage spaces I’ve ever seen. The process was quick and easy. I’ll definitely be returning to this location for future rentals.
Justice Pvery pleasant and professional staff.
Staci JThe staff was amazing… I wish I would have caught her name. She was patient and worked with me
Pride SAll was fine, I was very satisfied. I will use you all again. Thank you
Doris BJust continue as you are very great customer service
ROBERT FVery nice
Barbara FCheck engine light was on prior to my trip, i was told its just the gas cap; shimmy from the steering wheel; also vibration, maybe needs alignment or tires balanced; Also windshield wipers
Sean CThe manager on duty was extremely helpful and very caring about me and made my experience renting a U- haul truck an easy and pleasant rental. Thanks to her and U-haul. Sincerely ,
Jeffery PIn and out fast and they were friendly
Charles HEXCELLENT CUSTOMER SERVICE!! HIGHLY RECOMMEND
NATARA BNo improvement needed.
lester dEquipment was ready when requested. Great customer service. Used the equipment as planned. Dropped it off and returned through the website. Cost as expected.
david fThe truck had a crack from one end of the windshield to the other. There were also lights on in the dash like the engine light and the tire sensor light. Other than that the customer service was great.
Shaheen TNothing at always great customer service
DAMIONE WThe app was problematic the day of my rental.
Eric bMs. Wanda and her team were extremely friendly and professional. They had all my equipment ready and in operational condition for cross country drive.
Matthew CThe older lady who works in the office (who I assume to be the Manager) is very rude and nasty. Upper management really needs to look in to the comments and reviews on this location
Dionne bThe young lady working at the counter who gave me the vehicle was very nice and professional. Unfortunately I don't remember her name!
Thomas W