Customer Reviews for Your Storage Center at Murphy Creek
(U-Haul Neighborhood Dealer)

691 reviews

22020 E Atlantic Pl   Aurora, CO 80018
(Intersection of E-470 Toll and Jewell Ave)

(720) 379-9220

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 10 am - 4 pm
  • Sun: 11 am - 3 pm

Services at this Location:

Contact Us

(720) 379-9220

22020 E Atlantic Pl
Aurora, CO 80018
(Intersection of E-470 Toll and Jewell Ave)

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 10 am - 4 pm
  • Sun: 11 am - 3 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

You might want to state how much the cost of mileage is compared to other Uhauls. Instead of the standard $0.79/mile, this location is $1.06/mile. Also it may have been during the time I had a reservation but they only had the 10' or 26' trucks

JUSTIN Y. 
Rating:
3.0

Customer did not leave a comment.

Jeremi T. 
Rating:
5.0

Customer did not leave a comment.

TERESE J. 
Rating:
3.0

Customer did not leave a comment.

Carey F. 
Rating:
5.0

CSR was great

Jason F. 
Rating:
5.0

Customer did not leave a comment.

Tisha S. 
Rating:
1.0

Reimburse me my $14 that I was wrongfully charged for safe move. I declined the safe move option when I reserved the uhaul online. Reservation 21334046. I was informed by the uhaul employee that it was going to be credited back to my card, that never happened.

Racardo C. 
Rating:
5.0

Customer did not leave a comment.

ALAN I. 
Rating:
5.0

The staff at this location was excellent! They made the whole process easy and streamlined.

AARON M. 
Rating:
5.0

Customer did not leave a comment.

NANDU R. 
Rating:
1.0

Gave me truck with check engine light, couldn't drive more than 50 miles an hour, over charged me 15 miles , and manager argued with me that it was my fault , Never again uhaul, bad attitude of manager, counter girl was pleasant with limited knowledge!!

EDWARD S. 
Rating:
1.0

Filed a complaint already. My experience was a 0.5/5 due to U-Haul not having a truck ready for me.

Frances N. 
Rating:
5.0

Quick friendly and awesome customer service!!

Sam P. 
Rating:
5.0

Excellent. Customer service agent very professional and helpful

HANNA L. 
Rating:
4.0

Just keep up the good work, and maybe have the option to pay cash vs Card.

KENNETH U. 
Rating:
5.0

Great experience. From scheduling my day rental truck to picking it up to returning it, the experience was easy-peasy! The rep who greeted me was friendly and helpful... thank you!

Michael W. 
Rating:
5.0

Customer did not leave a comment.

Jessica B. 
Rating:
5.0

The after hours return procedure is not user friendly for people of my limited phone abilities. Tiffany and Jacob at the Cubesmart storage place are very helpful and easy to work with.

DEBORAH D. 
Rating:
5.0

Staff was very nice and professional.

Debra W. 
Rating:
4.0

My reservation got changed 4 times without communication

BRANDON M. 
Rating:
5.0

Customer did not leave a comment.

Sarah G. 
Rating:
5.0

Customer did not leave a comment.

James Z. 
Rating:
5.0

Customer did not leave a comment.

Stephen C. 
Rating:
1.0

There was more damage on the truck than was marked, the cab was caked with mud, there was trash in all of the cubbies, when I tried to pick up the truck moberly the app did not work so I had to wait 3 hours for the office to open, there were Sharpie marker stains in the back of the truck on every wall, it was not swept. And there were screws driven into the wooden boards on the inside of the truck that ripped up my furniture and stabbed me in the leg more than once as I tried to load things. The truck was trashed, and it didn't even look like the people at cube storage attempted to clean it even a little bit, the second location where I dropped the truck off was shocked at its condition and almost didn't believe me when I tried to tell them it was cleaner than when I got it. These people should be strongly reprimanded. either clean the truck or tell the customer and the company that the truck is dirty so that the customer doesn't have to fight with the drop off location over truck condition.

Jeremiah B. 
Rating:
4.0

It would be helpful to provide average miles per gallon in the vehicle information so that the renter can know how to budget for fuel, especially for long trips.

ETHAN S. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
2.0

Pickup and inspection through the uhaul link wouldn't allow you to submit photos of previous damage. The page keeps trying to upload. Drop-off after hours was also difficult, for some reason my order number was no longer in their system! Fix your app guys!!

Richard B. 
Rating:
5.0

Rented last minute. Couldn't be happier with the service.

Jessica J. 
Rating:
5.0

Customer did not leave a comment.

Andrew C. 
Rating:
5.0

Customer did not leave a comment.

Jonathan G. 
Rating:
4.0

Customer did not leave a comment.

Matthew W. 
Rating:
1.0

Don't False Advertise about what u offer, Why Can't the after hours 24/7 truck rental be a smoother transaction... If ur already a member U already have updated information on file should 1 or two step process... Answer the phone after hours...

Joshua P. 
Rating:
5.0

The Aurora location was not the original pick up location I had selected, but it was great. I booked a 15' truck on the U-Haul website, and when I arrived at my original selection, they informed me that they had no inventory. The staff also told me that U-Haul does not shut off the ability to reserve a truck when there is no inventory. So I had to waste an hour of my time and drive to a separate location and pick up a smaller truck. Because of this, I now have to rent another truck to move my remaining items.

Jose F. 
Rating:
4.0

Customer did not leave a comment.

johhny G. 
Rating:
5.0

Customer did not leave a comment.

Salvador A. 
Rating:
1.0

For the next customer I would make sure that the reservation call center and the local dealership has equipment ready for them and not have to switch and try to find equipment at the last minute. I was very displeased with U-Haul because I had to get a different truck and trailer and make multiple trips and then U-Haul was not willing to give me extra miles due to their lack of practicing good business. I will not recommend U-Haul to anybody in the future

DANIEL B. 
Rating:
5.0

Customer did not leave a comment.

Chris F. 
Rating:
3.0

Fuel was not full but agent said it was

Kathy C. 
Rating:
5.0

Customer did not leave a comment.

JOHN F. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
3.0

Customer did not leave a comment.

Marci S. 
Rating:
3.0

The vehicle smelled like someone was smoking in it. No other options for other vehicles available. Made the trip very uncomfortable. Very unhappy. Too much money spent for a vehicle that smelled of smoke.

Michael S. 
Rating:
4.0

The location was just far out

Franchon M. 
Rating:
4.0

Customer did not leave a comment.

Robert E. 
Rating:
2.0

I return the truck the night before. The representative check the truck in at 10:30 am and I received one extra day of charge. That is totally unacceptable service. Online truck return app does not work well and does not record equipmenta return time. That's needed to be fixed to improve logistics!

thien L. 
Rating:
3.0

I MADE A RESEVATION FOR PARKER LOCATION AND WAS NOT NOTIFIED OF GETTING TRUCK FURTHER NORTH OUT OF MY WAY TO GET TRUCK. VERY POOR!!!!!!! I WAS STRESSED AND PISSED OFF WHEN I FOUND OUT I WAS LOOKING FOR A PLACE I NO IDEA WHERE IT WAS AT AND TIME LIMIT TO GET TRUCK. NO NOTIFICATION IS NOT THE WAY TO KEEP CUSTOMERS RETURNING, GET IT RIGHT

Curtis M. 
Rating:
5.0

Customer did not leave a comment.

Joel K. 
Rating:
4.0

Customer did not leave a comment.

paula B. 
Rating:
5.0

Customer did not leave a comment.

Allen D. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
3.0

Customer did not leave a comment.

Kendall F. 
Rating:
3.0

THe uhal online/phone process is great. The road leading up to the location wasn't plowed. When we drove away, the truck got stuck in the snow, about 100 feet from the property and some strangers had to pull us out. The back gate wouldn't open because it is was frozen with a sheet of ice. It would have been nice if they could have warmed up and cleaned off the truck. We wasted well over an hour to finally be able to leave. I have passed this site for numerous years and I've seen it grow to be an amazing size property but my suggestion would be for them to hire a service to shovel so that customers can reach them.

Christopher C. 
Rating:
5.0

Customer did not leave a comment.

Ellice W. 
Rating:
5.0

Wonderful experience!

David G. 
Rating:
5.0

Not much. I was pretty pleased.

David G. 
Rating:
5.0

Customer did not leave a comment.

Tim H. 
Rating:
5.0

Customer did not leave a comment.

Paul R. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
5.0

Nothing. Everything was great.

Matthew P. 
Rating:
1.0

This wasn't even the fault of the location I don't believe. I ordered a 20 ft truck and was notified when I got there that all they had was a 10ft. Cost me to make numerous trips, my movers stayed for 9 hours instead of 4 ($300+ extra), I personally had to go back and finish because the movers couldn't get everything done. UHaul charged me for the additional mileage and returning the truck late!!!!!! Ridiculous!!!!! Support tried giving me a $50 credit... are you kidding me! This not only got me additional $300 for movers, you charged me over an extra $100, I missed my daughter seeing our new house for the first time because I was back at the apartment trying to finish moving everything over. Just an absolute disaster and ruined my whole weekend of moving all cause you didn't have the truck I ordered and didn't notify me until I showed up to pick it up! Still waiting to hear back from the individual that'll be providing me the correct compensation for this fiasco.

Isaac H. 
Rating:
5.0

Customer did not leave a comment.

Edward N. 
Rating:
5.0

Excellent service

Carlos M. 
Rating:
5.0

Great service!!

Toshi R. 
Rating:
5.0

Amazing customer service

Thomas G. 
Rating:
5.0

Customer did not leave a comment.

Arlenys N. 
Rating:
5.0

Customer did not leave a comment.

LeRoy T. 
Rating:
1.0

Manager on site was rude as it can be Truck smell like cigarettes alot. Bad tire. Not going back to this location

Namjoon L. 
Rating:
1.0

Customer did not leave a comment.

Inacia D. 
Rating:
1.0

Customer did not leave a comment.

Inacia D. 
Rating:
3.0

Customer did not leave a comment.

Nicholas O. 
Rating:
4.0

Customer did not leave a comment.

Jodi G. 
Rating:
5.0

N/A

LeRoy T. 
Rating:
5.0

Customer did not leave a comment.

larry S. 
Rating:
5.0

Customer did not leave a comment.

Stephanie D. 
Rating:
5.0

I have used this Uhaul facility many times. Very helpful and friendly staff. Spotless facility. Would recommend to everyone who needs a Uhaul truck.

Elizabeth R. 
Rating:
1.0

I reserved days and the guy would not make it happen. He charged me 5 days and then 3 days. He said it would not charge my card until I returned the truck and for as many days as I used it. Not true. He did not know how to work Uhaul. I was overcharged and two locations I did not ask for. Cost me miles and gas.

Anthony C. 
Rating:
1.0

Truck was dirty when picked up then I was charged when dropped off for it being dirty

Matthew O. 
Rating:
5.0

Customer did not leave a comment.

Katiana J. 
Rating:
5.0

Joe most helpful, professional and friendly.

Mike F. 
Rating:
1.0

Choose another location.

johnathon M. 
Rating:
3.0

Vehicle size was not what was ordered. Regional manager phone # was provided. Tod Scott was contacted, and his interaction was unprofessional and rude.

Andrew C. 
Rating:
3.0

It's not a full U-Haul store, so they didn't have much of a selection of things like locks and other materials. The two men in the store were very professional and prompt. Also, the pickup location changed from my reservation. It would help if it was more clear when I make the reservation that the pickup and dropoff locations could change. But what made it extra confusing was that the reservation process seemed to imply that the equipment I wanted was available at the location I chose.

Shishu G. 
Rating:
3.0

Customer did not leave a comment.

holly H. 
Rating:
3.0

Customer did not leave a comment.

DAVID A. 
Rating:
5.0

Customer did not leave a comment.

Meghan B. 
Rating:
4.0

Both William and the manager were friendly and helpful!

lerroll P. 
Rating:
3.0

Customer did not leave a comment.

Veronica E. 
Rating:
5.0

Customer did not leave a comment.

GENI W. 
Rating:
3.0

It took over an hour standing at the counter to get rental done. Guy at counter did best he could. Computer was giving him problems would not let him finish rental contract. He had to call in to have someone else forcibly it thru. Very frustrating when you make a reservation and the expectation is not met.

Eric M. 
Rating:
5.0

Very efficient and a fast hookup.

Robert B. 
Rating:
5.0

Very friendly and well ran

Randy L. 
Rating:
5.0

Customer did not leave a comment.

Jerry M. 
Rating:
2.0

After being told my reservation was no longer available the day of my move from a Littleton, a new reservation was made at this location. After driving out to Aurora, they told me the new reservation was only for the tow trailer. Had to create a new reservation for the truck back in denver, pick it up, leave my car, return to Aurora for the trailer and back to denver for the car. Then I was overcharged for both the truck and trailer. Was quoted for around 750 online with insurance on the truck and ended up spending 1000. Never received my 50 dollar discount for the reservation switch as well. My move was postponed a day. Requested refund and will have to wait over the weekend plus three days for it to be reviewed. Will dispute the charge if not refunded for the amount quoted.

Chase D. 
Rating:
5.0

There were a few changes that were supposed to have been made with my contract, due to weather and drop-off location. These changes were never made when I called 1-800-GO-U-Haul, although I was assured the updates would be made. This caused MUCH confusion when I dropped off the truck. Thankfully, the representative was able to work through this with me.

rob S. 
Rating:
4.0

Customer did not leave a comment.

Timothy S. 
Rating:
5.0

well done, thanks!

John R. 
Rating:
5.0

Jim and Billy were awesome throughout the process

lois P. 
Rating:
5.0

Customer did not leave a comment.

Colin G. 
Rating:
5.0

Customer did not leave a comment.

Randall C. 
Rating:
1.0

This is the worst U-Haul I've ever been to. I was a few minutes to returning the vehicle and was charged for another day. Lack of transparency at its worst. If there was less than one star I'd give it to them since they don't deserve a star.

Salah B. 
No reviews have been submitted for this location.

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