Customer Reviews for Your Stores

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Your Stores

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dalton B.
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Customer did not leave a comment.

Tony D.
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Charles S.
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BRITTNAY B.
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The drop off was very unacceptable not maintained very well and in the middle of nowhere would not recommend.

vincent A.
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amy S.
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Check the tires thoroughly. The 2 rear tires had trouble holding air on our 900 mile trip.

JOE S.
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Steve L.
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tina B.
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Gerald W.
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Unique people, friendly and helpful.

MARGARET A.
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We dropped off after hours but have met them before and always nice!

REBECCA P.
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Very easy and convenient. AAA+++

jill L.
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richard R.
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Have accessible restrooms.

Jason P.
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No cell phone service to do the self check in. Did not get to inspect the truck before hand. Inside of the back of the truck was dirty. Almost muddy.

Amy P.
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Very friendly and helpful. Will definitely use them again if I need to move.

Timothy H.
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Reservation process easy, able to provide the exact truck we needed, friendly service

Karen L.
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Nothing they fantastic and close to my home not 46 miles away

JIM B.
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robert M.
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Christopher B.
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sherry C.
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RANDALL B.
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ed W.
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billie Z.
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I can't think of anything to do for improvements. This was the best service ever received

BOB J.
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Gerald W.
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Enjoy dropping off here every time

john S.
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Matt S.
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Rental location was 45 mins + from reserved location

GLEN M.
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BOB J.
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Amanda W.
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The personnel were pleasant and helpful. But it was a very out of the way location.

karen W.
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BOB J.
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KATHARYN A.
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BOB J.
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BOB J.
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Bryan G.
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Tammy B.
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BOB J.
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BOB J.
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BOB J.
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Debbie M.
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BOB J.
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BOB J.
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BOB J.
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BOB J.
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Katrina S.
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Judi C.
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Jacqueline L.
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Erica H.
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WILLIAM J.
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BOB J.
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BOB J.
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BOB J.
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Jodi A.
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I rented it to move from wheeling to Moundsville and it was rented right outside of New Martinsville. I was allowed 58 miles and the truck had to be delivered in Wheeling. That's 44 miles alone. From pickup to delivery. That allowed me 14 miles to move to storage and back to Wheeling.

Betty M.
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Customer did not leave a comment.

KEN W.
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The place was very good, just old.

Nancy L.
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Twice now when reserving online, our pickup location that allowed me to reserve a truck called the day before scheduled pickup to say they did not have that truck I would have to go to another location, which was an hour further away. I feel that U-Haul should make arrangements to have a truck at a location that they allowed you to reserve or the online sign-up should direct you to a location that will have that truck. Moving is stressful enough without having last minute changes that throws your plans out of whack. This is not the franchises responsibility, this is U-Haul the company's job to put trucks where they're needed when reserved online. We've had to rent a truck three times in the past 5 months and two out of the three were hassles.

BOB J.
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Customer did not leave a comment.

Karen P.
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Our drop off in Sisterville was very friendly and nice as well. I'm still upset about the 1st location on Burlington..but it all worked out.

BOB J.
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BOB J.
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BOB J.
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Mark B.
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BOB J.
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BOB J.
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Mary C.
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Gary C.
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Gary C.
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robert C.
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DARREL W.
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GEOLENE S.
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Very helpful to me.

BOB J.
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Chris B.
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steven H.
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The truck was 80 miles from my requested pick up point but knocked off $150.00 from the price, Drop off point I was charged $55.00 for a quarter tank of gas very unreasonable.

BOB J.
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Everett N.
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BOB J.
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BOB J.
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ROBERT K.
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Nothing

WILLIAM R.
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BOB J.
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clifford J.
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David P.
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The gentleman that runs this Uhaul location was very accommodating and respectful of the stress of moving. I don't plan to move again in my lifetime but if I do, I will go back to that guy!

Mike N.
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Truck smelled like cigarettes. A lot of cigarettes

richard P.
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Great!

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The gentleman at this location went above and beyond to get me the equipment I needed. Very nice man. One note the tiedowns on auto transporter let go of my tires twice while traveling due to ratchet assembly being worn.

arthur M.
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Melissa W.
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Melissa P.
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Very friendly

Jane T.
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Susan M.
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john S.
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brian B.
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The man at the dealer was great but when he tried to get a trailer from another dealer he and I couldn't get a hold of him. Very nerve racking

WILLIAM B.
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The salesman wasn't very friendly and didn't assist in hooking the trailer up and was the first time I had pulled a trailer with a u haul truck.

BOB J.
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Customer did not leave a comment.

Sandra F.
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Lemuel M.
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The airbag light was on when I got in the vehicle, all of the tires needed air which I had to do myself, the vehicle only had 3/8 tank of gas and my paperwork said 1/2 tank, which I had to go and change. Told them I would be there between 12 and 1, when I got there at 12:30 the gentleman who I needed to speak with had just left. Had to wait 15 min for his return.

BOB J.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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