Customer Reviews for Your Stores
(U-Haul Neighborhood Dealer)

223 reviews

185 Temple Cir   Sistersville, WV 26175
(Intersection Of Rt 18 & Rt 180)

(304) 758-2207

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 5/23/2022 - 5/24/2022: Closed
  • 5/30/2022: Closed

Services at this Location:

Contact Us

(304) 758-2207

185 Temple Cir
Sistersville, WV 26175
(Intersection Of Rt 18 & Rt 180)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 5/23/2022 - 5/24/2022: Closed
  • 5/30/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

thmoas A. 
Rating:
5.0

Customer did not leave a comment.

BOB J. 
Rating:
5.0

People were friendly and helpful

MELISSA D. 
Rating:
5.0

The owner was so very helpful. The rental was processed quickly. The rates were reasonable. I drive an extra 15 miles to use his business. There is a uhaul close to my house but they are rude. I have used this place many times.

Brenda N. 
Rating:
5.0

The owner was very nice to deal with, courteous, knowledgeable.

Victor W. 
Rating:
5.0

Great service! Nice and clean! Very courteous!

dan W. 
Rating:
5.0

Customer did not leave a comment.

brenda P. 
Rating:
1.0

The guy had a piss poor attitude!!!! Would not use this location again!! You need to strip him of his Uhaul dealership.

David H. 
Rating:
5.0

Customer did not leave a comment.

peggy D. 
Rating:
1.0

Connection was broken lights flickered on and off. Said was the only one available. Trailer was filthy inside had to clean before we could use. Busted lights on trailer and door latch was broken, husband had to fix it before we could use it. Drop off location was embarrassed about the condition when we dropped it off. Stated it needed to be taken off the road. Unsafe for transport.

Herman S. 
Rating:
5.0

Customer did not leave a comment.

R J M. 
Rating:
4.0

Customer did not leave a comment.

BOB J. 
Rating:
5.0

Enjoyed doing business here. Very helpful for our situation.

David T. 
Rating:
3.0

Customer did not leave a comment.

Amy S. 
Rating:
5.0

Truck we rented needs new tires but the rental agent was nice and helpful.

Jonathan L. 
Rating:
1.0

Customer service terrible..gentleman was rude.

CAREY B. 
Rating:
4.0

Customer did not leave a comment.

Charles Alden C. 
Rating:
1.0

I got charged extra for the safe insurance when I did not want it. I will never get it again.

Timothy S. 
Rating:
4.0

Simple and easy, didn't interact with any workers, with it being a Sunday.

justin B. 
Rating:
5.0

Customer did not leave a comment.

dalton B. 
Rating:
5.0

Customer did not leave a comment.

Tony D. 
Rating:
5.0

Customer did not leave a comment.

Charles S. 
Rating:
1.0

The drop off was very unacceptable not maintained very well and in the middle of nowhere would not recommend.

BRITTNAY B. 
Rating:
5.0

Customer did not leave a comment.

vincent A. 
Rating:
5.0

Check the tires thoroughly. The 2 rear tires had trouble holding air on our 900 mile trip.

amy S. 
Rating:
4.0

Customer did not leave a comment.

JOE S. 
Rating:
5.0

Customer did not leave a comment.

Steve L. 
Rating:
5.0

Customer did not leave a comment.

tina B. 
Rating:
5.0

Unique people, friendly and helpful.

Gerald W. 
Rating:
5.0

We dropped off after hours but have met them before and always nice!

MARGARET A. 
Rating:
5.0

Very easy and convenient. AAA+++

REBECCA P. 
Rating:
5.0

Customer did not leave a comment.

jill L. 
Rating:
2.0

Have accessible restrooms.

richard R. 
Rating:
3.0

No cell phone service to do the self check in. Did not get to inspect the truck before hand. Inside of the back of the truck was dirty. Almost muddy.

Jason P. 
Rating:
5.0

Very friendly and helpful. Will definitely use them again if I need to move.

Amy P. 
Rating:
5.0

Reservation process easy, able to provide the exact truck we needed, friendly service

Timothy H. 
Rating:
5.0

Nothing they fantastic and close to my home not 46 miles away

Karen L. 
Rating:
5.0

Customer did not leave a comment.

JIM B. 
Rating:
5.0

Customer did not leave a comment.

robert M. 
Rating:
5.0

Customer did not leave a comment.

Christopher B. 
Rating:
5.0

Customer did not leave a comment.

sherry C. 
Rating:
5.0

Customer did not leave a comment.

RANDALL B. 
Rating:
4.0

Customer did not leave a comment.

ed W. 
Rating:
5.0

I can't think of anything to do for improvements. This was the best service ever received

billie Z. 
Rating:
5.0

Customer did not leave a comment.

BOB J. 
Rating:
5.0

Enjoy dropping off here every time

Gerald W. 
Rating:
5.0

Customer did not leave a comment.

john S. 
Rating:
5.0

Rental location was 45 mins + from reserved location

Matt S. 
Rating:
5.0

Customer did not leave a comment.

GLEN M. 
Rating:
5.0

Customer did not leave a comment.

BOB J. 
Rating:
3.0

The personnel were pleasant and helpful. But it was a very out of the way location.

Amanda W. 
Rating:
4.0

Customer did not leave a comment.

karen W. 
Rating:
5.0

Customer did not leave a comment.

BOB J. 
Rating:
5.0

Customer did not leave a comment.

KATHARYN A. 
Rating:
5.0

Customer did not leave a comment.

BOB J. 
Rating:
5.0

Customer did not leave a comment.

BOB J. 
Rating:
4.0

Customer did not leave a comment.

Bryan G. 
Rating:
5.0

Customer did not leave a comment.

Tammy B. 
Rating:
5.0

Customer did not leave a comment.

BOB J. 
Rating:
5.0

Customer did not leave a comment.

BOB J. 
Rating:
5.0

Customer did not leave a comment.

BOB J. 
Rating:
5.0

Customer did not leave a comment.

Debbie M. 
Rating:
5.0

Customer did not leave a comment.

BOB J. 
Rating:
5.0

Customer did not leave a comment.

BOB J. 
Rating:
5.0

Customer did not leave a comment.

BOB J. 
Rating:
5.0

Customer did not leave a comment.

BOB J. 
Rating:
5.0

Customer did not leave a comment.

Katrina S. 
Rating:
5.0

Customer did not leave a comment.

Judi C. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline L. 
Rating:
5.0

Customer did not leave a comment.

Erica H. 
Rating:
3.0

Customer did not leave a comment.

WILLIAM J. 
Rating:
5.0

Customer did not leave a comment.

BOB J. 
Rating:
5.0

Customer did not leave a comment.

BOB J. 
Rating:
5.0

Customer did not leave a comment.

BOB J. 
Rating:
3.0

I rented it to move from wheeling to Moundsville and it was rented right outside of New Martinsville. I was allowed 58 miles and the truck had to be delivered in Wheeling. That's 44 miles alone. From pickup to delivery. That allowed me 14 miles to move to storage and back to Wheeling.

Jodi A. 
Rating:
5.0

Customer did not leave a comment.

Betty M. 
Rating:
4.0

The place was very good, just old.

KEN W. 
Rating:
4.0

Twice now when reserving online, our pickup location that allowed me to reserve a truck called the day before scheduled pickup to say they did not have that truck I would have to go to another location, which was an hour further away. I feel that U-Haul should make arrangements to have a truck at a location that they allowed you to reserve or the online sign-up should direct you to a location that will have that truck. Moving is stressful enough without having last minute changes that throws your plans out of whack. This is not the franchises responsibility, this is U-Haul the company's job to put trucks where they're needed when reserved online. We've had to rent a truck three times in the past 5 months and two out of the three were hassles.

Nancy L. 
Rating:
4.0

Customer did not leave a comment.

BOB J. 
Rating:
5.0

Our drop off in Sisterville was very friendly and nice as well. I'm still upset about the 1st location on Burlington..but it all worked out.

Karen P. 
Rating:
4.0

Customer did not leave a comment.

BOB J. 
Rating:
4.0

Customer did not leave a comment.

BOB J. 
Rating:
4.0

Customer did not leave a comment.

BOB J. 
Rating:
4.0

Customer did not leave a comment.

Mark B. 
Rating:
4.0

Customer did not leave a comment.

BOB J. 
Rating:
4.0

Customer did not leave a comment.

BOB J. 
Rating:
5.0

Customer did not leave a comment.

Mary C. 
Rating:
4.0

Customer did not leave a comment.

Gary C. 
Rating:
4.0

Customer did not leave a comment.

Gary C. 
Rating:
1.0

Customer did not leave a comment.

robert C. 
Rating:
5.0

Customer did not leave a comment.

DARREL W. 
Rating:
5.0

Very helpful to me.

GEOLENE S. 
Rating:
4.0

Customer did not leave a comment.

BOB J. 
Rating:
5.0

Customer did not leave a comment.

Chris B. 
Rating:
3.0

The truck was 80 miles from my requested pick up point but knocked off $150.00 from the price, Drop off point I was charged $55.00 for a quarter tank of gas very unreasonable.

steven H. 
Rating:
4.0

Customer did not leave a comment.

BOB J. 
Rating:
5.0

Customer did not leave a comment.

Everett N. 
Rating:
4.0

Customer did not leave a comment.

BOB J. 
Rating:
4.0

Customer did not leave a comment.

BOB J. 
Rating:
5.0

Nothing

ROBERT K. 
No reviews have been submitted for this location.

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